[Koha-bugs] [Bug 19171] Confusing message "no items available" when placing a hold in OPAC

2022-03-24 Thread bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=19171

Katrin Fischer  changed:

   What|Removed |Added

   See Also|https://bugs.koha-community |
   |.org/bugzilla3/show_bug.cgi |
   |?id=30356   |

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[Koha-bugs] [Bug 19171] Confusing message "no items available" when placing a hold in OPAC

2022-03-24 Thread bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=19171

Katrin Fischer  changed:

   What|Removed |Added

   See Also||https://bugs.koha-community
   ||.org/bugzilla3/show_bug.cgi
   ||?id=30356

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[Koha-bugs] [Bug 19171] Confusing message "no items available" when placing a hold in OPAC

2021-02-04 Thread bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=19171

Agnes Rivers-Moore  changed:

   What|Removed |Added

 CC||a...@hanover.ca

--- Comment #11 from Agnes Rivers-Moore  ---
There are still confusing hold messages in the OPAC. I know this bug is closed.
Adding this as information for others who may come across a similar situation:

Test: logged into your account on Koha, search the catalogue for a title,
forgetting that you already have a hold on it, and then try to place a hold on
that title, the message that comes up is:
"There are no items that can be placed on hold."  No indication why not. 
This exists in versions up to 20.11

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[Koha-bugs] [Bug 19171] Confusing message "no items available" when placing a hold in OPAC

2018-10-24 Thread bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=19171

Martin Renvoize  changed:

   What|Removed |Added

 Resolution|--- |FIXED
 Status|Pushed to Stable|RESOLVED

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[Koha-bugs] [Bug 19171] Confusing message "no items available" when placing a hold in OPAC

2018-07-18 Thread bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=19171

Martin Renvoize  changed:

   What|Removed |Added

 CC||martin.renvoize@ptfs-europe
   ||.com
 Status|Pushed to Master|Pushed to Stable

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[Koha-bugs] [Bug 19171] Confusing message "no items available" when placing a hold in OPAC

2018-05-04 Thread bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=19171

Jonathan Druart  changed:

   What|Removed |Added

 Status|Passed QA   |Pushed to Master

--- Comment #10 from Jonathan Druart  
---
Pushed to master for 18.05, thanks to everybody involved!

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[Koha-bugs] [Bug 19171] Confusing message "no items available" when placing a hold in OPAC

2018-05-04 Thread bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=19171

Marcel de Rooy  changed:

   What|Removed |Added

 CC||m.de.r...@rijksmuseum.nl
 QA Contact|testo...@bugs.koha-communit |m.de.r...@rijksmuseum.nl
   |y.org   |

--- Comment #9 from Marcel de Rooy  ---
Looks good to me. (We could still improve on holds :)

Note that imo we do not need the multi_hold param in opac-reserve. If you have
one title, 'none of these titles' is still true.
And on the other hand, if you have two titles, we actually do not need the top
level none_available message at all. We still see multiple lines with There are
no items that can be placed on hold.
No big deal.

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[Koha-bugs] [Bug 19171] Confusing message "no items available" when placing a hold in OPAC

2018-05-04 Thread bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=19171

Marcel de Rooy  changed:

   What|Removed |Added

   Patch complexity|Trivial patch   |Small patch
 Status|Signed Off  |Passed QA

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[Koha-bugs] [Bug 19171] Confusing message "no items available" when placing a hold in OPAC

2018-05-04 Thread bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=19171

Marcel de Rooy  changed:

   What|Removed |Added

  Attachment #74802|0   |1
is obsolete||

--- Comment #8 from Marcel de Rooy  ---
Created attachment 75059
  -->
https://bugs.koha-community.org/bugzilla3/attachment.cgi?id=75059&action=edit
Bug 19171: Attempt to make "no holds possible" messages less confusing

At the moment, when no holds are possible, the OPAC reads something
like:

Sorry, none of these items can be placed on hold.
No items available.

This is confusing to the patrons, because the records have items,
but they are not showing. The record also may have available items,
they are just not permitted to place holds on them.

Changes:
- Only display the first message, when somoene tried unsuccessfully
  to place holds on multiple records.
- Change first message to: Sorry, none of these titles can be placed on hold.
- Change the second message to read:
  No items available to be placed on hold.
- Remove  around Sorry for better translatability.

To test:
- Try to place a hold on single record, where no hold is possible.
- Try to place a hold on a single record, where a hold is possible.
- Try to place holds on multiple records where no hold is possible.
- Try to place holds on multiple records where at least one hold
  is possible.

  Verify the screen messages make sense in all cases.

Signed-off-by: Owen Leonard 
Fixed stray  during signoff.

Signed-off-by: Marcel de Rooy 
For consistency with staff, I renamed multi_holds to multi_hold.

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[Koha-bugs] [Bug 19171] Confusing message "no items available" when placing a hold in OPAC

2018-04-24 Thread bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=19171

Owen Leonard  changed:

   What|Removed |Added

 Status|Needs Signoff   |Signed Off

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[Koha-bugs] [Bug 19171] Confusing message "no items available" when placing a hold in OPAC

2018-04-24 Thread bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=19171

Owen Leonard  changed:

   What|Removed |Added

  Attachment #74710|0   |1
is obsolete||

--- Comment #7 from Owen Leonard  ---
Created attachment 74802
  -->
https://bugs.koha-community.org/bugzilla3/attachment.cgi?id=74802&action=edit
Bug 19171: Attempt to make "no holds possible" messages less confusing

At the moment, when no holds are possible, the OPAC reads something
like:

Sorry, none of these items can be placed on hold.
No items available.

This is confusing to the patrons, because the records have items,
but they are not showing. The record also may have available items,
they are just not permitted to place holds on them.

Changes:
- Only display the first message, when somoene tried unsuccessfully
  to place holds on multiple records.
- Change first message to: Sorry, none of these titles can be placed on hold.
- Change the second message to read:
  No items available to be placed on hold.
- Remove  around Sorry for better translatability.

To test:
- Try to place a hold on single record, where no hold is possible.
- Try to place a hold on a single record, where a hold is possible.
- Try to place holds on multiple records where no hold is possible.
- Try to place holds on multiple records where at least one hold
  is possible.

  Verify the screen messages make sense in all cases.

https://bugs.koha-community.org/show_bug.cgi?id=14716

Fixed stray  during signoff.
Signed-off-by: Owen Leonard 

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[Koha-bugs] [Bug 19171] Confusing message "no items available" when placing a hold in OPAC

2018-04-24 Thread bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=19171

Owen Leonard  changed:

   What|Removed |Added

 Status|Failed QA   |Needs Signoff

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[Koha-bugs] [Bug 19171] Confusing message "no items available" when placing a hold in OPAC

2018-04-23 Thread bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=19171

--- Comment #6 from Katrin Fischer  ---
(In reply to M. Tompsett from comment #5)
> Comment on attachment 74710 [details] [review]
> Bug 19171: Attempt to make "no holds possible" messages less confusing
> 
> Review of attachment 74710 [details] [review]:
> -
> 
> Failed QA for the excess tag, but it would be nice to get an answer the the
> question too.
> 
> ::: koha-tmpl/opac-tmpl/bootstrap/en/modules/opac-reserve.tt
> @@ +22,4 @@
> >  
> >  [% IF ( message ) %]
> >  
> > +Sorry, you cannot place holds.
> 
> I believe you forgot to remove the  too.

True.

> 
> @@ +174,4 @@
> >  You 
> > have already requested this title.
> >  [% ELSE %]
> >  [% UNLESS ( 
> > bibitemloo.bib_available ) %]
> > + > class="alert">There are no items that can be placed on hold.
> 
> If you changed items to titles above, why not here?

Because this one actually talks about items - the one above only appears now
when you try to place a hold on multiple records.

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[Koha-bugs] [Bug 19171] Confusing message "no items available" when placing a hold in OPAC

2018-04-23 Thread bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=19171

--- Comment #5 from M. Tompsett  ---
Comment on attachment 74710
  --> https://bugs.koha-community.org/bugzilla3/attachment.cgi?id=74710
Bug 19171: Attempt to make "no holds possible" messages less confusing

Review of attachment 74710:
 --> 
(https://bugs.koha-community.org/bugzilla3/page.cgi?id=splinter.html&bug=19171&attachment=74710)
-

Failed QA for the excess tag, but it would be nice to get an answer the the
question too.

::: koha-tmpl/opac-tmpl/bootstrap/en/modules/opac-reserve.tt
@@ +22,4 @@
>  
>  [% IF ( message ) %]
>  
> +Sorry, you cannot place holds.

I believe you forgot to remove the  too.

@@ +174,4 @@
>  You have 
> already requested this title.
>  [% ELSE %]
>  [% UNLESS ( 
> bibitemloo.bib_available ) %]
> +There 
> are no items that can be placed on hold.

If you changed items to titles above, why not here?

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[Koha-bugs] [Bug 19171] Confusing message "no items available" when placing a hold in OPAC

2018-04-23 Thread bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=19171

M. Tompsett  changed:

   What|Removed |Added

 CC||mtomp...@hotmail.com
 Status|Needs Signoff   |Failed QA

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[Koha-bugs] [Bug 19171] Confusing message "no items available" when placing a hold in OPAC

2018-04-22 Thread bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=19171

Katrin Fischer  changed:

   What|Removed |Added

   Assignee|oleon...@myacpl.org |katrin.fisc...@bsz-bw.de
 CC||oleon...@myacpl.org

--- Comment #4 from Katrin Fischer  ---
This is an attempt to make the screen messages less confusing when it's not
possible to place a hold. Might work well already or just be a starting point
for discussion.

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[Koha-bugs] [Bug 19171] Confusing message "no items available" when placing a hold in OPAC

2018-04-22 Thread bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=19171

--- Comment #3 from Katrin Fischer  ---
Created attachment 74710
  -->
https://bugs.koha-community.org/bugzilla3/attachment.cgi?id=74710&action=edit
Bug 19171: Attempt to make "no holds possible" messages less confusing

At the moment, when no holds are possible, the OPAC reads something
like:

Sorry, none of these items can be placed on hold.
No items available.

This is confusing to the patrons, because the records have items,
but they are not showing. The record also may have available items,
they are just not permitted to place holds on them.

Changes:
- Only display the first message, when somoene tried unsuccessfully
  to place holds on multiple records.
- Change first message to: Sorry, none of these titles can be placed on hold.
- Change the second message to read:
  No items available to be placed on hold.
- Remove  around Sorry for better translatability.

To test:
- Try to place a hold on single record, where no hold is possible.
- Try to place a hold on a single record, where a hold is possible.
- Try to place holds on multiple records where no hold is possible.
- Try to place holds on multiple records where at least one hold
  is possible.

  Verify the screen messages make sense in all cases.

https://bugs.koha-community.org/show_bug.cgi?id=14716

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[Koha-bugs] [Bug 19171] Confusing message "no items available" when placing a hold in OPAC

2018-04-22 Thread bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=19171

Katrin Fischer  changed:

   What|Removed |Added

   Patch complexity|--- |Trivial patch
 Status|NEW |Needs Signoff

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[Koha-bugs] [Bug 19171] Confusing message "no items available" when placing a hold in OPAC

2018-04-18 Thread bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=19171

--- Comment #2 from Katrin Fischer  ---
Just got antoher report on this.

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[Koha-bugs] [Bug 19171] Confusing message "no items available" when placing a hold in OPAC

2017-10-04 Thread bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=19171

Katrin Fischer  changed:

   What|Removed |Added

   Keywords||Academy

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[Koha-bugs] [Bug 19171] Confusing message "no items available" when placing a hold in OPAC

2017-10-04 Thread bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=19171

Katrin Fischer  changed:

   What|Removed |Added

   Severity|minor   |normal

--- Comment #1 from Katrin Fischer  ---
Upping severity as we have another library reporting this issue and it's
confusing patrons.

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[Koha-bugs] [Bug 19171] Confusing message "no items available" when placing a hold in OPAC

2017-08-25 Thread bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=19171

Marc VĂ©ron  changed:

   What|Removed |Added

 CC||ve...@veron.ch

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[Koha-bugs] [Bug 19171] Confusing message "no items available" when placing a hold in OPAC

2017-08-24 Thread bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=19171

Katrin Fischer  changed:

   What|Removed |Added

Summary|Confusing message "no items |Confusing message "no items
   |available" on the holds |available" when placing a
   |page|hold in OPAC

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