[Koha-bugs] [Bug 20077] Patroncards are printed blank

[bugzilla-daemon]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=20077

Katrin Fischer  changed:

   What|Removed |Added

 Resolution|--- |WORKSFORME
 Status|NEW |RESOLVED

--- Comment #11 from Katrin Fischer  ---
This has been reported against a now very old version of Koha and we haven't
been able to reproduce the issue. Closing, but please re-open if you still
experience this issue.

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[Koha-bugs] [Bug 20077] Patroncards are printed blank

[bugzilla-daemon]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=20077

Martin Renvoize  changed:

   What|Removed |Added

 CC||martin.renvoize@ptfs-europe
   ||.com
   Severity|major   |normal

--- Comment #10 from Martin Renvoize  ---
Is this still an issue for your Martin?

I'm going to downgrade the priority of this one as it appears to not affect
many people and we are struggling to replicate it.. it looks like local issues
from the discussions.

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[Koha-bugs] [Bug 20077] Patroncards are printed blank

[bugzilla-daemon]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=20077

--- Comment #9 from Chris Nighswonger  ---
This bug addresses concerns about blank patron cards. Please open another bug
to address concerns about 100% CPU usage when printing patron cards. Be sure to
include exact steps to reproduce the issue as well as any relevant log entries,
etc.

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[Koha-bugs] [Bug 20077] Patroncards are printed blank

[bugzilla-daemon]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=20077

Pikri Mohammad  changed:

   What|Removed |Added

 CC||mpi...@gmail.com

--- Comment #8 from Pikri Mohammad  ---
Hello all,

I'm having the same problem too. After clicking on the PDF link in patron card,
it never finish. On the server side, the CPU usage increased to 100% for
/usr/share/koha/intranet/cgi-bin/patroncards/create-pdf.pl

Koha version: 17.11.05.000
O/S: Ubuntu 16.04 x64 bit

Thanks,
Pikri Mohammad

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[Koha-bugs] [Bug 20077] Patroncards are printed blank

[bugzilla-daemon]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=20077

Chris Nighswonger  changed:

   What|Removed |Added

 CC||cnighswon...@foundations.ed
   ||u

--- Comment #7 from Chris Nighswonger  ---
(In reply to Sven H. from comment #3)
> 
> 
> I have a similar problem.
> 
> When I try to print the patron cards, the
> /usr/share/koha/intranet/cgi-bin/patroncards/create-pdf.pl does not finish
> and runs with 100% CPU load.
> 
> In plack-error.log I find the following lines:
> Use of uninitialized value $batch_id in concatenation (.) or string at
> /usr/share/koha/intranet/cgi-bin/patroncards/create-pdf.pl line 68.
> Use of uninitialized value in multiplication (*) at
> /usr/share/koha/lib/C4/Patroncards/Patroncard.pm line 239.
> Use of uninitialized value in addition (+) at
> /usr/share/koha/lib/C4/Patroncards/Patroncard.pm line 256.
> Use of uninitialized value in multiplication (*) at
> /usr/share/koha/lib/C4/Patroncards/Patroncard.pm line 288.
> Use of uninitialized value in multiplication (*) at
> /usr/share/koha/lib/C4/Patroncards/Patroncard.pm line 239.
> Use of uninitialized value in addition (+) at
> /usr/share/koha/lib/C4/Patroncards/Patroncard.pm line 256.
> Use of uninitialized value in multiplication (*) at
> /usr/share/koha/lib/C4/Patroncards/Patroncard.pm line 288.
> Use of uninitialized value in multiplication (*) at
> /usr/share/koha/lib/C4/Patroncards/Patroncard.pm line 239.
> Use of uninitialized value in addition (+) at
> /usr/share/koha/lib/C4/Patroncards/Patroncard.pm line 256.
> 
> The problem first appeared in February 2018 after I started the Ubuntu
> updates. Unfortunately I don't remember what has been updated.
> 

snip

> 
> Unfortunately I am not able to print patron cards at the moment. It would be
> great if there was a solution for this soon.

I'm not sure what is going on in this particular instance, but taking the same
steps on my production system results in a PDF containing the expected cards
and nearly zero CPU usage.

Unless someone else can confirm the problem, I would look at something local.
Perhaps a Koha update did not apply well or some such, resulting in a script
not being updated.

Also, this appears to be a different problem than the one the OP reported. It
would be good to open a new bug for it.

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[Koha-bugs] [Bug 20077] Patroncards are printed blank

[bugzilla-daemon]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=20077

--- Comment #6 from Katrin Fischer  ---
https://koha-community.org/support/koha-mailing-lists/ - Koha is the general
one, koha-devel is more technical and might work better for this.

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[Koha-bugs] [Bug 20077] Patroncards are printed blank

[bugzilla-daemon]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=20077

--- Comment #5 from Sven H.  ---
Hi Katrin,

thanks for your fast reply.

Where can i find the mailing list?

Thanks!

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[Koha-bugs] [Bug 20077] Patroncards are printed blank

[bugzilla-daemon]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=20077

Katrin Fischer  changed:

   What|Removed |Added

 CC||katrin.fisc...@bsz-bw.de

--- Comment #4 from Katrin Fischer  ---
Hi Sven, might be good to bring this up on the mailing list to help find a
solution. Not so many people reading the bug updates, but lots on the mailing
list.

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[Koha-bugs] [Bug 20077] Patroncards are printed blank

[bugzilla-daemon]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=20077

Sven H.  changed:

   What|Removed |Added

 CC||sven.h...@shalm.de

--- Comment #3 from Sven H.  ---



I have a similar problem.

When I try to print the patron cards, the
/usr/share/koha/intranet/cgi-bin/patroncards/create-pdf.pl does not finish and
runs with 100% CPU load.

In plack-error.log I find the following lines:
Use of uninitialized value $batch_id in concatenation (.) or string at
/usr/share/koha/intranet/cgi-bin/patroncards/create-pdf.pl line 68.
Use of uninitialized value in multiplication (*) at
/usr/share/koha/lib/C4/Patroncards/Patroncard.pm line 239.
Use of uninitialized value in addition (+) at
/usr/share/koha/lib/C4/Patroncards/Patroncard.pm line 256.
Use of uninitialized value in multiplication (*) at
/usr/share/koha/lib/C4/Patroncards/Patroncard.pm line 288.
Use of uninitialized value in multiplication (*) at
/usr/share/koha/lib/C4/Patroncards/Patroncard.pm line 239.
Use of uninitialized value in addition (+) at
/usr/share/koha/lib/C4/Patroncards/Patroncard.pm line 256.
Use of uninitialized value in multiplication (*) at
/usr/share/koha/lib/C4/Patroncards/Patroncard.pm line 288.
Use of uninitialized value in multiplication (*) at
/usr/share/koha/lib/C4/Patroncards/Patroncard.pm line 239.
Use of uninitialized value in addition (+) at
/usr/share/koha/lib/C4/Patroncards/Patroncard.pm line 256.

The problem first appeared in February 2018 after I started the Ubuntu updates.
Unfortunately I don't remember what has been updated.

Current system environment (no changes made to koha!):
OS: Ubuntu 17.10
Koha-Version: 
17.11.04.000
OS Version ('uname -a'): 
Linux koha 4.13.0-37-generic #42-Ubuntu SMP Wed Mar 7 14:13:23 UTC 2018 x86_64
Perl Interpreter: 
/usr/bin/perl
Perl-Version: 
5.026000
Perl @INC: 
/usr/share/koha/lib 
/usr/share/koha/installer 
/usr/share/koha/lib/installer 
/etc/perl 
/usr/local/lib/x86_64-linux-gnu/perl/5.26.0 
/usr/local/share/perl/5.26.0 
/usr/lib/x86_64-linux-gnu/perl5/5.26 
/usr/share/perl5 
/usr/lib/x86_64-linux-gnu/perl/5.26 
/usr/share/perl/5.26 
/usr/local/lib/site_perl 
/usr/lib/x86_64-linux-gnu/perl-base 
MySQL-Version: 
mysql Ver 15.1 Distrib 10.1.30-MariaDB, for debian-linux-gnu (x86_64) using
readline 5.2 
Apache-Version: 
Server version: Apache/2.4.27 (Ubuntu) 


Unfortunately I am not able to print patron cards at the moment. It would be
great if there was a solution for this soon.

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[Koha-bugs] [Bug 20077] Patroncards are printed blank

[bugzilla-daemon]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=20077

--- Comment #2 from martin.stas...@teamlibrary.cz ---
(In reply to Jonathan Druart from comment #1)
> (In reply to martin.stastny from comment #0)
> > Hello,
> 
> Hi Martin,
> 
> > we're experiencing problems with printing patroncards from Koha. The final
> > result depends on used browser, for instance in opera I'm able to download
> > blank pdf, however, in firefox I end up with "Not found. The document has
> > moved here." error(under "here" link is nothing->nothing happens). 
> 
> What is the url of the link?
/cgi-bin/koha/patroncards/create-pdf.pl?batch_id=1_id=1_id=_back_id=_card=1
> > We use self-build Koha with several changes from upstream, but we haven't
> > edited this fuction.
> 
> Which version of Koha do you use?
17.11.00.000
> What version of Firefox?
58.0.1 (64-bit) UBUNTU 17.10
also tested in a kind of 57.X Windows 10 64bit version
> 
> > The logged errors are as following:
> 
> At first glance they are not related.

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[Koha-bugs] [Bug 20077] Patroncards are printed blank

[bugzilla-daemon]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=20077

Jonathan Druart  changed:

   What|Removed |Added

 CC||jonathan.dru...@bugs.koha-c
   ||ommunity.org

--- Comment #1 from Jonathan Druart  
---
(In reply to martin.stastny from comment #0)
> Hello,

Hi Martin,

> we're experiencing problems with printing patroncards from Koha. The final
> result depends on used browser, for instance in opera I'm able to download
> blank pdf, however, in firefox I end up with "Not found. The document has
> moved here." error(under "here" link is nothing->nothing happens). 

What is the url of the link?

> We use self-build Koha with several changes from upstream, but we haven't
> edited this fuction.

Which version of Koha do you use?
What version of Firefox?

> The logged errors are as following:

At first glance they are not related.

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