[Koha-bugs] [Bug 26342] Suspended hold not marked filled when patron checks out item

2024-03-25 Thread bugzilla-daemon--- via Koha-bugs
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=26342

Sarah Cornell  changed:

   What|Removed |Added

 CC||sbcornell@cityofportsmouth.
   ||com

--- Comment #4 from Sarah Cornell  ---
I agree with Christopher.  Koha should prompt staff to ask if the patron would
like to cancel the suspended hold, and it should prompt the patron at the self
check as well.

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[Koha-bugs] [Bug 26342] Suspended hold not marked filled when patron checks out item

2024-01-25 Thread bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=26342

Christopher Brannon  changed:

   What|Removed |Added

 CC||cbran...@cdalibrary.org

--- Comment #3 from Christopher Brannon  ---
I think that if the item being checked out is a suspended hold, it should
prompt staff to ask if the patron wants to retain this hold or cancel it.

I think the self-check should ask as well.  Can this be accomplished through
SIP, or should it just cancel it and send the patron a notification with an
explanation, or ignore it all together (maybe a setting to decide what the
preference is)?

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[Koha-bugs] [Bug 26342] Suspended hold not marked filled when patron checks out item

2024-01-25 Thread bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=26342

Michelle Spinney  changed:

   What|Removed |Added

 CC||mspin...@clamsnet.org

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[Koha-bugs] [Bug 26342] Suspended hold not marked filled when patron checks out item

2024-01-23 Thread bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=26342

Jason Robb  changed:

   What|Removed |Added

 CC||jr...@sekls.org

--- Comment #2 from Jason Robb  ---
This has caused some confusion with my libraries. It usually happens when the
patron suspends a hold until a certain date, finds the item on the shelf and
checks it out, the hold unsuspends in the meantime and when they return the
item, it tries to give it to them again. That can lead to an upset patron if
they get notified to come back in to pick up a hold without realizing it is the
item they recently returned.

A clever patron could also abuse this to keep an item longer by placing a hold,
suspending it, checking the item out, then unsuspending right before they
return it. That would keep their hold at the top of the list so when they
return the item, they'd skip over any other holds and get the item again.

I can't think of a case where we would want to maintain a suspended hold if the
item is checked out to the requesting patron but we're in a largely public
library setting. Maybe "fill suspended holds on checkout" could be a system
preference?

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[Koha-bugs] [Bug 26342] Suspended hold not marked filled when patron checks out item

2023-12-10 Thread bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=26342

--- Comment #1 from Katrin Fischer  ---
On first glance I think the behavior is correct. When the hold is suspended,
it's not in effect, so it should not be triggered/filled.
I think at the circulation desk, we could ask, but then the issue remains for
SIP2/self checkout.

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[Koha-bugs] [Bug 26342] Suspended hold not marked filled when patron checks out item

2023-08-31 Thread bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=26342

Rebecca Coert  changed:

   What|Removed |Added

 CC||rco...@arlingtonva.us

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[Koha-bugs] [Bug 26342] Suspended hold not marked filled when patron checks out item

2023-08-31 Thread bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=26342

Rebecca Coert  changed:

   What|Removed |Added

 CC|rco...@arlingtonva.us   |

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[Koha-bugs] [Bug 26342] Suspended hold not marked filled when patron checks out item

2020-10-13 Thread bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=26342

Rebecca Coert  changed:

   What|Removed |Added

 CC||rco...@arlingtonva.us

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[Koha-bugs] [Bug 26342] Suspended hold not marked filled when patron checks out item

2020-09-01 Thread bugzilla-daemon
https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=26342

Andrew Fuerste-Henry  changed:

   What|Removed |Added

 Status|NEW |In Discussion

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