Re: A response from Andy Anderson Of Legacy Regarding Support.
Curt, I didn't mention Art's name before, he has passed beyond all of life's grief and trouble and should rest in peace, but since you bring it up I'll respond. Art did design and sell a CNC system. I can't say how successful he was but I was contacted by many of my loyal OM customers to inform me that he had contacted them and tried to sell them a CNC. Since we were also selling a CNC system at that time they felt the need to tell me about it. Their only contact with Art was through this group so it isn't too difficult to draw the conclusion. If that was not your intent when you started the group then you have my apology but my facts are not WRONG. I spoke to Art on several occasions about our conflict. These are facts, you may not be aware of them or part of the disinformation campaign but I am not wrong on this. Many people thought highly of Art and I wouldn't have brought this up if you hadn't made the claim that I was trying to misinform the group. Again, I apologize if you were caught in the cross-fire but you can only speak to your own actions and intents and not to the actions and intents of others. Let's let the matter and Art rest. Andy On Tuesday, November 14, 2017 at 9:47:53 PM UTC-7, Tim wrote: > > I had a conversation with Andy Anderson of Legacy and he has asked me to > forward this email to the group. > > Forwarded Message > > > > > > > > > > > > > > Dear Tim, > > > I can see the confusion caused by our statement but if you understand that > support, to us, means coaching and producing new training materials for a > product and of course manufacturing means we still build new OM's then it > becomes quite clear. I can see that a longer, wordier explanation could > have been used to tell the story but I'm sure that those determined to > complain would have found something in the longer explanation to complain > about too. With a little effort say, a phone call to me, and the whole > story could have been told on the thread but telling the truth, getting the > whole story onto the forum, is not what some of those making comments on > the thread intended. > > > Some of the claims and statements made in the thread are incorrect and > some just not true and if any of these folks had an ounce of courage they > would have spoken to me instead of wasting their time and yours in an > online conversation with others that definitely don't have the answers > either. I have an 800 number, I'm at extension 11. The call is free. I'm > not hiding. 800 279 4570 > > > If they had have called me they would find out we still sell, build, and > use index hubs in our CNC systems, pilaster dogs as well. We still build > and stock many of the gears and gear sets, spit nuts and other items that > go missing or wear out over time. We sell them to people that buy second > hand OMs at yard and estate sales quite often. Of course if these new > owners were to join the misinformed on this google group and believed the > nonsense that they read they may not been able to buy these items because > they believed the myth that we don't provide any customer service for our > OM's and they would not have called and receive the parts they needed. You > can see why I don't encourage people to join the group. Of course, it is > true, that we no longer stock many of the parts required to build an OM > from scratch. If you back your car over your OM in the garage I'm afraid I > won't be able to help you. > > > Until I read through this latest thread I might have been willing to > allow someone to use my designs and drawings to build replacement parts for > OM owners but I can't see the point of working with people as misinformed, > ignorant, arrogant, and unwilling to investigate to find the truth as those > that were commenting on the thread today. If the google group forum isn't a > place to find the facts then what exactly is it's purpose? As I pointed > out in our conversation this morning, many of the comments were made by > people who don't really want solutions, they don't want the truth, they > want to do damage. > > > The irony is that after inflicting as much damage as they can with their > ignorant comments they complain that I don't spend enough time and money > supporting them and they complain that I'm not reasonable. After they put > in jeopardy the jobs and the future of the 20 families that work at Legacy > I am supposed to give them whatever they want. > > > A reasonable request to use my designs and drawings, made directly to me > not to others in the g
Re: A response from Andy Anderson Of Legacy Regarding Support.
Dexter, Thanks for clearing this up. I do have a "list" and apparently you are not on it. I wanted to clarify how one of my in house policies work and in no way intended to single you out. If you felt that the comment was directed squarely at you then please let me express my regrets. Andy From: legacy-ornamental-mills@googlegroups.com on behalf of Dexter Bland Sent: Thursday, November 16, 2017 5:24 PM To: Legacy Ornamental Mills Subject: Re: A response from Andy Anderson Of Legacy Regarding Support. "I don't take or process phone orders. The only time I'll end up on the phone with a customer is if he or she is a friend, or has a difficult question that someone else on the staff can't answer, or I end up on the phone with those customers that are rude, crude, abusive, curse, or have no manners." I will address this comment as it seems directed at my criticism of Legacy not selling hubs to me. Andy, you did not answer the sales call nor did I ask to speak to you. Some lady took the call to the sales line and was pleasant. I was just asking to buy a few parts that were still listed on the web site but were told were no longer available. My call was passed along to you Andy, and you asked me if I was a second-hand mill buyer. When I answered yes, you then told me you would not sell me parts. Maybe you had a bad day, maybe you thought I was trying to buy something to copy and then sell, I don't know. After reading your response to the group, I kinda think that must have been what you thought. This conversation was probably 5-6 years ago, and you, have taken many more calls since then so not remembering this conversation would not surprise me. I was not rude nor did I cuss anyone as that is not my nature. Actually I was more stunned by your answer than anything. The only reason I brought up this issue in the first place was one commenter said he was needing/looking for hubs and the pilaster dogs. I was letting him know of my experience and to not count on being able to buy them from Legacy. If you have changed your mind on selling parts that you still make, great. Sorry to bring this up, Tim and Curt. I did not wish to take away from the help this comment board supplies. There are loads of interesting and informative conversations here and hope it continues. There are several here that impress me with their creativity and ability. db -- You received this message because you are subscribed to the Google Groups "Legacy Ornamental Mills" group. To unsubscribe from this group and stop receiving emails from it, send an email to legacy-ornamental-mills+unsubscr...@googlegroups.com<mailto:legacy-ornamental-mills+unsubscr...@googlegroups.com>. To post to this group, send email to legacy-ornamental-mills@googlegroups.com<mailto:legacy-ornamental-mills@googlegroups.com>. Visit this group at https://groups.google.com/group/legacy-ornamental-mills<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fgroups.google.com%2Fgroup%2Flegacy-ornamental-mills&data=02%7C01%7Clegacybuilder%40msn.com%7C374dc0c9e36d442f5ed008d52d519ef9%7C84df9e7fe9f640afb435%7C1%7C0%7C636464750932940350&sdata=%2BbU0%2BdTCpRnX0%2Fu0CPvJ4j9LCZ1E8DR6FGmrtWRQ%2BKA%3D&reserved=0>. For more options, visit https://groups.google.com/d/optout<https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fgroups.google.com%2Fd%2Foptout&data=02%7C01%7Clegacybuilder%40msn.com%7C374dc0c9e36d442f5ed008d52d519ef9%7C84df9e7fe9f640afb435%7C1%7C0%7C636464750932940350&sdata=BGtOdfzfLRRrSsI7XBhbA7eNbI9InK%2BNgHkB5C59xL4%3D&reserved=0>. -- You received this message because you are subscribed to the Google Groups "Legacy Ornamental Mills" group. To unsubscribe from this group and stop receiving emails from it, send an email to legacy-ornamental-mills+unsubscr...@googlegroups.com. To post to this group, send email to legacy-ornamental-mills@googlegroups.com. Visit this group at https://groups.google.com/group/legacy-ornamental-mills. For more options, visit https://groups.google.com/d/optout.
A follow up response to comments made by members of this group.
ot;. You are probably an arrogant soul determined to ignore reality and embrace a fantasy. A fantasy where you are a victim and not a boorish ass that embarrassed, bullied, and harassed the members of my staff and were then too arrogant to apologize. I'm sure that this response will generate more interesting comments from this agenda driven group and I didn't write it to convince them of the error of their ways. I only ask the other members of the group to do your own research and draw your own conclusions. I will issue this challenge to the whole group. When was the last time any of the contributors to this lastest thread posted any pictures of their woodwork? When was the last time they shared with the group some useful and helpful information about the operation or uses of their ornamental mills? When did they, they are the experts after all, produce a helpful training video and post it to YouTube or share it with the group? I know I haven't seen any of their actual work. One of these "experts" says he has business expertise and knows all about running a company, will he risk his own money and spend his own time building a parts business or producing training videos for the group or will he produce the next generation OM? No, I don't hear or see anything like that going on but I do hear their agenda loud and clear. Once again, I suggest that if this group is going to be of any real benefit to OM owners it's time to get the whole story and I repeat my former suggestion, it's time to clean house. Andy Anderson, Legacy Woodworking Machinery -- You received this message because you are subscribed to the Google Groups "Legacy Ornamental Mills" group. To unsubscribe from this group and stop receiving emails from it, send an email to legacy-ornamental-mills+unsubscr...@googlegroups.com. To post to this group, send email to legacy-ornamental-mills@googlegroups.com. Visit this group at https://groups.google.com/group/legacy-ornamental-mills. For more options, visit https://groups.google.com/d/optout.
