from:"Charles.Brasell"

RE: [LegacyUG] Run Time Error "5"

2009-03-13 Thread Charles.Brasell

Colin, Sadly you must be correct. Antivirus AVG has just picked up a Trojan
in my Photoshop setup files. Several other users are reporting the same.
Pakes.CNY by name.

Charles


Charles 
-Original Message-
From: k...@legacyfamilytree.com [mailto:k...@legacyfamilytree.com] On Behalf
Of Colin Liddell
Sent: 13 March 2009 6:01 p.m.
To: LegacyUserGroup@legacyfamilytree.com
Subject: Re: [LegacyUG] Run Time Error "5"

Charles those files are associated with Photoshop, version 6 in particular I

think.

Colin.

- Original Message ----- 
From: Charles.Brasell
To: LegacyUserGroup@legacyfamilytree.com
Sent: Friday, March 13, 2009 11:38 AM
Subject: RE: [LegacyUG] Run Time Error "5"


Phil,
I was a bit distressed after 8 days with no install file also.
Are you using Vista SP1?
I guess you have tried updating Legacy. Did you get error; 'file 
"apdproxy.exe" cannot open because "ConnAPI.DLL" not found' which I was 
getting at the time.
I have no idea what they are but they seem to be connected to Windows 
Installer or the download procedure.
My thinking was; that if the new version was interrogating the system before

installing and finding it lacking then I would remove any sign of Legacy and

start afresh.
Which worked.

Charles , Invercargill
Researching; Bernsee, Vangioni, Narbey, Schollum




From: k...@legacyfamilytree.com [mailto:k...@legacyfamilytree.com] On Behalf 
Of PHILLIP O HUSBAND
Sent: 13 March 2009 9:15 a.m.
To: LegacyUserGroup@legacyfamilytree.com
Subject: Re: [LegacyUG] Run Time Error "5"

Sherry
on my desktop, the one I'm having this problem with, I find the Indiv.usr 
file. The next file is iSearch and it's a USR file also.  There is no I for 
Install nor is there an Install or Install.log shown.
I looked at my laptop which has Legacy on and it's been updated though no 
data entry since updating and yes there is and Install.
Phil




From: Sherry/Support 
To: LegacyUserGroup@legacyfamilytree.com
Sent: Thursday, March 12, 2009 12:45:00 PM
Subject: RE: [LegacyUG] Run Time Error "5"

The file name starts with "I" - it's *Install* . log and will be between
Indiv.usr and Interview.usr (if you have accessed those two reports) and no
way near the Unwise or Uninstall files.

Thanks for using Legacy.

Sherry
Customer Support
Millennia Corporation
supp...@legacyfamilytree.com
http://www.LegacyFamilyTree.com

We are changing the world of genealogy!

When replying to this message, please include all previous correspondence.
Thanks.


Original Message-

From: k...@legacyfamilytree.com [mailto:k...@legacyfamilytree.com] On Behalf
Of PHILLIP O HUSBAND
Sent: Thursday, March 12, 2009 12:36 PM
To: LegacyUserGroup@legacyfamilytree.com
Subject: Re: [LegacyUG] Run Time Error "5"

Sherry, I can read as well as ever, there are NO install.log file unless
it's hidden under something else.  Maybe there has to be said file but I'm
telling you there isn't one there.  Perhaps it got corrupted when I updated
Legacy.
At the very bottom is the following files:  Unwise and just above that are
two files, uninstall Legacy 6.0 and uninstall Legacy 7.0.  Clicking on
either 6.0 or 7.0 uninstall files givew me exacthly the same thing.  "could
not open Install.log file"  When trying to do something in Legacy, I get
runtime error 5.
Phil


From: Sherry/Support 
To: LegacyUserGroup@legacyfamilytree.com
Sent: Thursday, March 12, 2009 9:59:18 AM
Subject: RE: [LegacyUG] Run Time Error "5"

Did you delete the files as specified and reinstall Legacy?

There *has* to be an install.log file in the c:\Legacy folder if the
installation completed.

Thanks for using Legacy.

Sherry
Customer Support
Millennia Corporation
supp...@legacyfamilytree.com
http://www.LegacyFamilyTree.com

We are changing the world of genealogy!

When replying to this message, please include all previous correspondence.
Thanks.


Original Message-

From: k...@legacyfamilytree.com [mailto:k...@legacyfamilytree.com] On Behalf
Of PHILLIP O HUSBAND
Sent: Thursday, March 12, 2009 8:33 AM
To: LegacyUserGroup@legacyfamilytree.com
Subject: Re: [LegacyUG] Run Time Error "5"

That's all well and good Sherry, except I've tried that several times.  I
have no install.log file.  Repeat:  no install.log file.
Phil


From: Sherry/Support 
To: LegacyUserGroup@legacyfamilytree.com
Sent: Thursday, March 12, 2009 8:03:04 AM
Subject: RE: [LegacyUG] Run Time Error "5"

For the uninstall problem:

With Legacy closed, go to the c:\Legacy folder on your hard drive. Delete
the install.log file.  Then go to the c:\Legacy\Backup folder and delete any
files there with the word "install" in the file name.

Reinstall Legacy with the latest build from our website and you should have
no problem uni

RE: [LegacyUG] Run Time Error "5"

2009-03-12 Thread Charles.Brasell

Phil,

I was a bit distressed after 8 days with no install file also.

Are you using Vista SP1?

I guess you have tried updating Legacy. Did you get error; 'file
"apdproxy.exe" cannot open because "ConnAPI.DLL" not found' which I was
getting at the time.

I have no idea what they are but they seem to be connected to Windows
Installer or the download procedure.

My thinking was; that if the new version was interrogating the system before
installing and finding it lacking then I would remove any sign of Legacy and
start afresh.

Which worked.

 

Charles , Invercargill

Researching; Bernsee, Vangioni, Narbey, Schollum

 

  _  

From: k...@legacyfamilytree.com [mailto:k...@legacyfamilytree.com] On Behalf
Of PHILLIP O HUSBAND
Sent: 13 March 2009 9:15 a.m.
To: LegacyUserGroup@legacyfamilytree.com
Subject: Re: [LegacyUG] Run Time Error "5"

 

Sherry

on my desktop, the one I'm having this problem with, I find the Indiv.usr
file. The next file is iSearch and it's a USR file also.  There is no I for
Install nor is there an Install or Install.log shown.  

I looked at my laptop which has Legacy on and it's been updated though no
data entry since updating and yes there is and Install.  

Phil

 

  _  

From: Sherry/Support 
To: LegacyUserGroup@legacyfamilytree.com
Sent: Thursday, March 12, 2009 12:45:00 PM
Subject: RE: [LegacyUG] Run Time Error "5"

The file name starts with "I" - it's *Install* . log and will be between
Indiv.usr and Interview.usr (if you have accessed those two reports) and no
way near the Unwise or Uninstall files.

Thanks for using Legacy.

Sherry
Customer Support
Millennia Corporation
supp...@legacyfamilytree.com
http://www.LegacyFamilyTree.com  

We are changing the world of genealogy!

When replying to this message, please include all previous correspondence.
Thanks.


Original Message-

From: k...@legacyfamilytree.com [mailto:k...@legacyfamilytree.com] On Behalf
Of PHILLIP O HUSBAND
Sent: Thursday, March 12, 2009 12:36 PM
To: LegacyUserGroup@legacyfamilytree.com
Subject: Re: [LegacyUG] Run Time Error "5"

Sherry, I can read as well as ever, there are NO install.log file unless
it's hidden under something else.  Maybe there has to be said file but I'm
telling you there isn't one there.  Perhaps it got corrupted when I updated
Legacy.  
At the very bottom is the following files:  Unwise and just above that are
two files, uninstall Legacy 6.0 and uninstall Legacy 7.0.  Clicking on
either 6.0 or 7.0 uninstall files givew me exacthly the same thing.  "could
not open Install.log file"  When trying to do something in Legacy, I get
runtime error 5.
Phil


From: Sherry/Support 
To: LegacyUserGroup@legacyfamilytree.com
Sent: Thursday, March 12, 2009 9:59:18 AM
Subject: RE: [LegacyUG] Run Time Error "5"

Did you delete the files as specified and reinstall Legacy?

There *has* to be an install.log file in the c:\Legacy folder if the
installation completed.

Thanks for using Legacy.

Sherry
Customer Support
Millennia Corporation
supp...@legacyfamilytree.com
http://www.LegacyFamilyTree.com  

We are changing the world of genealogy!

When replying to this message, please include all previous correspondence.
Thanks.


Original Message-

From: k...@legacyfamilytree.com [mailto:k...@legacyfamilytree.com] On Behalf
Of PHILLIP O HUSBAND
Sent: Thursday, March 12, 2009 8:33 AM
To: LegacyUserGroup@legacyfamilytree.com
Subject: Re: [LegacyUG] Run Time Error "5"

That's all well and good Sherry, except I've tried that several times.  I
have no install.log file.  Repeat:  no install.log file.
Phil


From: Sherry/Support 
To: LegacyUserGroup@legacyfamilytree.com
Sent: Thursday, March 12, 2009 8:03:04 AM
Subject: RE: [LegacyUG] Run Time Error "5"

For the uninstall problem:

With Legacy closed, go to the c:\Legacy folder on your hard drive. Delete
the install.log file.  Then go to the c:\Legacy\Backup folder and delete any
files there with the word "install" in the file name.

Reinstall Legacy with the latest build from our website and you should have
no problem uninstalling.


Thanks for using Legacy.

Sherry
Customer Support
Millennia Corporation
supp...@legacyfamilytree.com
http://www.LegacyFamilyTree.com  

We are changing the world of genealogy!

When replying to this message, please include all previous correspondence.
Thanks.




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RE: [LegacyUG] Run Time Error "5"

2009-03-11 Thread Charles.Brasell

I had a lot of trouble with the missing "install file" after a disastrous
system restore and found reinstalling legacy would not work.
I had to shift my family files to another drive, manually delete all
vestiges of legacy from C: drive, download a new version of legacy7 to the
desktop and install from there. It was also a good reason to move from
dialup to broadband!

Charles , Invercargill
-Original Message-
From: k...@legacyfamilytree.com [mailto:k...@legacyfamilytree.com] On Behalf
Of Phil Husband
Sent: 12 March 2009 3:23 p.m.
To: LegacyUserGroup@legacyfamilytree.com
Subject: Re: [LegacyUG] Run Time Error "5"

I just finished downloading Legacy 7 and tried to uninstall from the 
Add/Remove program in the control panel.  It still will not uninstall.  It 
says exactly the same thing.  "Could not find Install.log file."
Phil
- Original Message - 
From: "ronald ferguson" 
To: 
Sent: Wednesday, March 11, 2009 3:14 PM
Subject: RE: [LegacyUG] Run Time Error "5"



Phil,

The copy of a copy of a copy can happen on any file not only Legacy, it 
happens when selecting a number a files and one is not quite steady on the 
ctrl/shift keys and the mouse.

If you innstall a new copy of Legacy over your existing one you should then 
be able to uninstall.



Ron Ferguson

_

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http://www.fergys.co.uk/
View the Grimshaw Family Tree at:
http://www.fergys.co.uk/Grimshaw/
For The Fergusons of N.W. England See:
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> Date: Wed, 11 Mar 2009 11:38:04 -0700
> From: phusba...@verizon.net
> Subject: Re: [LegacyUG] Run Time Error "5"
> To: LegacyUserGroup@legacyfamilytree.com
>
>
>
> I have exactly the same problem. The very first time I used Legacy after 
> updating I started getting the error and complete shutdown. I looked at 
> the solution by error number and started deleting .usr files as it 
> suggests. What I didn't realize is that instead of deleting the USR files 
> when I hit the delete button, Legacy or my pc simply copied the same file 
> over and over and over. Now I have copy of copy of copy, etc.
>
> I checked Legacy on my laptop and only have 5 or 6 USR files and they 
> deleted fine. I tried to delete Legacy 7, latest update and got the error 
> "Could not locate install.log file"install.log file". No such luck.
>
>
>
> I sent the information to Legacy Support on Sunday the 8th and received a 
> log number and a bunch of potential solutions which have absolutely 
> nothing to do with the problem at hand.
>
>
>
> As it stands, I cannot use Legacy, I cannot delete Legacy and see if a 
> fresh start would clear out my USR files and eliminate all of the copies.
>
> So, I'm not sure what to do next.
>
>
>
> Phil Husband
>
>
>
>
> 
>
> From: Dave Johnson
> To: LegacyUserGroup@legacyfamilytree.com
> Sent: Wednesday, March 11, 2009 10:57:19 AM
> Subject: [LegacyUG] Run Time Error "5"
>
> I am wondering if anyone else has experienced this "Run Time Error '5' Run
> Time Procedure Call or Argument" since the latest update to Legacy 
> 7.0.0.89?
>
> This occurs when adding a new Source with the SourceWriter. All you have 
> to
> do is add a w in the Url field. This error occurs and after clicking OK,
> Legacy shuts down. I have had to resort to putting the url in Notepad and
> coping it into the Url field in Legacy. That works. But you cannot start
> typing www. Or you get this error.
>
> Dave
_
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Legacy User Group guidelines:
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Archived messages:
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Legacy User Group guidelines: 
   http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages: 
   http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp






Legacy User Group guidelines: 
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Archived messages: 
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To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp

RE: [LegacyUG] Run Time Error "5"

RE: [LegacyUG] Run Time Error "5"

RE: [LegacyUG] Run Time Error "5"

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