Re: [LegacyUG] Run Time error 5 - here too

[Margaret Gagliardi]

Thanks Brian,
I will upgrade to it.

Margaret

On Sat, Mar 14, 2009 at 7:52 PM, Brian/Support
wrote:

> Margaret,
>
> A new update was issued 13 Mar 2009 to fix this problem.
>
> Brian
> Customer Support
> Millennia Corporation
> br...@legacyfamilytree.com
> http://www.LegacyFamilyTree.com
>
> We are changing the world of genealogy!
> When replying to this message, please include all previous correspondence.
> Thanks.
>
>
> Margaret Gagliardi wrote:
>
>> Last night I downloaded the newest update and now I cannot add my sources.
>> Is this a problem with the update?  What do I do?
>>
>> Thanks
>> Margaret
>>
>>
>
>
>
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Re: [LegacyUG] Exporting to a new Family File

[Margaret Gagliardi]

I am using VISTA and never had one problem until I upgraded the version last
night

Margaret

On Thu, Mar 12, 2009 at 1:11 PM, Sherry/Support  wrote:

> The temporary backup isn’t a zip file.  The backup through File > Backup
> Family File is a zip file.
>
> And you all don't realize how we'd *love* to figure out what's going on! We
> can't find a pattern of what users are doing, which version of Windows they
> have or anything that can give us a clue.  It works fine for us.
>
> Thanks for using Legacy.
>
> Sherry
> Customer Support
> Millennia Corporation
> supp...@legacyfamilytree.com
> http://www.LegacyFamilyTree.com 
>
> We are changing the world of genealogy!
>
> When replying to this message, please include all previous correspondence.
> Thanks.
>
>
> Original Message-
>
> From: k...@legacyfamilytree.com [mailto:k...@legacyfamilytree.com] On Behalf
> Of CE WOOD
> Sent: Wednesday, March 11, 2009 10:13 AM
> To: LegacyUserGroup@legacyfamilytree.com
> Subject: Re: [LegacyUG] Exporting to a new Family File
>
> Okay, it's not the only solution, but it is the final solution, and it
> doesn't work.  Legacy has no problem making a temporary backup before a
> Manual Merge, but has Error 91 when doing a zip BackUp.  If only there were
> a way to save the temporary backup.  Has Legacy looked into the zip
> program?  Something in there might be triggering Error 91 since making the
> temporary backup has no problem (so far).
>
> Carolyn
> - Original Message -
> From: Sherry/Support
> To: LegacyUserGroup@legacyfamilytree.com
> Sent: Wednesday, March 11, 2009 7:45 AM
> Subject: RE: [LegacyUG] Exporting to a new Family File
>
> No - it's not the only solution. The first solution is to make sure you
> have
> the latest update. The second solution is a File > File Maintenance >
> Check/Repair.  If that doesn't work, *then* you export to a new Family
> File.
>
> As explained to me by Ken, a *new* file is created when you export.
> Therefore, information in that new file is added the date of the creation
> of
> the new file.
>
> But possibly the programmers may be able to give us the option to retain
> what's lost or changed with the export, but the key word here is "new". Not
> "copy" but "new".
>
> Thanks for using Legacy.
>
> Sherry
> Customer Support
> Millennia Corporation
> supp...@legacyfamilytree.com
> http://www.LegacyFamilyTree.com 
>
> We are changing the world of genealogy!
>
> When replying to this message, please include all previous correspondence.
> Thanks.
>
>
> Original Message-
>
> From: k...@legacyfamilytree.com [mailto:k...@legacyfamilytree.com] On Behalf
> Of CE WOOD
> Sent: Wednesday, March 11, 2009 1:19 AM
> To: LegacyUserGroup@legacyfamilytree.com
> Subject: Re: [LegacyUG] Exporting to a new Family File
>
> Oh please do! Exporting to a new file is Support's only, but ineffective
> solution, to fixing the infamous Error 91 which occurs so often when trying
> to back up the Family File. So many files have been stripped as a result,
> all to no avail. Your suggestion would be most welcome.
>
> Carolyn
> - Original Message -
> From: Ron Taylor
> To: LegacyUserGroup@legacyfamilytree.com
> Sent: Tuesday, March 10, 2009 10:42 PM
> Subject: Re: [LegacyUG] Exporting to a new Family File
>
> I was glad to see that others have encountered this problem when moving
> data
> to another legacy file. Definitely, there should be an option to retain the
> modified and added dates when moving. Also the indicator as to whether the
> data was imported or hand entered should be preserved...perhaps again by
> option. It is important to me to know when the data was originally added or
> last modified and if it was imported. With the current program those items
> are lost when the file is exported to another legacy file. If no one has
> yet submitted it, I will soon.
>
>
>
>
> Legacy User Group guidelines:
>   
> http://www.LegacyFamilyTree.com/Etiquette.asp
> Archived messages:
>   http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
> Online technical support: 
> http://www.LegacyFamilyTree.com/Help.asp
> To unsubscribe: 
> http://www.LegacyFamilyTree.com/LegacyLists.asp
>
>
>
>

[LegacyUG] Run Time error 5 - here too

[Margaret Gagliardi]

Last night I downloaded the newest update and now I cannot add my sources.
Is this a problem with the update?  What do I do?

Thanks
Margaret