[LegacyUG] Password to install update
I just tried to download the update, and when I entered my password, it would not "take" capitalization. Its not my keyboard because as you can see I can CAPITALIZE just fine with it. After I input the password, and clicked next the only thing that happened was the password was highlighted in blue. I am assuming this is to tell me that it is incorrect, but I haven't been able to put the correct one in because it will accept capitalization. Does anyone have any suggestions? Thanks, Ila East Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Password to install update
The password required is not one that you select but the password that is supplied and required by Legacy itself. in the case of the current version of legacy the password is legacy7...all lower case(as have been all legacy passwords.). The passwords are case sensitive so any capitalization will fail. At 12:49 PM 11/07/2009, you wrote: I just tried to download the update, and when I entered my password, it would not "take" capitalization. Its not my keyboard because as you can see I can CAPITALIZE just fine with it. After I input the password, and clicked next the only thing that happened was the password was highlighted in blue. I am assuming this is to tell me that it is incorrect, but I haven't been able to put the correct one in because it will accept capitalization. Does anyone have any suggestions? Thanks, Ila East Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp No virus found in this incoming message. Checked by AVG - www.avg.com Version: 8.5.387 / Virus Database: 270.13.10/2231 - Release Date: 07/11/09 05:57:00 Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Password to install update
I realized that, but I was trying to use a password I thought was supplied by Legacy. It wasn't until I was closing the email message out, that I realized it was from another website. Duh!!! Talk about someone with egg on their face. Thanks for putting me on the right track. - Original Message - From: "Kathy Shiell-Stokes" To: Sent: Saturday, July 11, 2009 12:16 PM Subject: Re: [LegacyUG] Password to install update The password required is not one that you select but the password that is supplied and required by Legacy itself. in the case of the current version of legacy the password is legacy7...all lower case(as have been all legacy passwords.). The passwords are case sensitive so any capitalization will fail. At 12:49 PM 11/07/2009, you wrote: I just tried to download the update, and when I entered my password, it would not "take" capitalization. Its not my keyboard because as you can see I can CAPITALIZE just fine with it. After I input the password, and clicked next the only thing that happened was the password was highlighted in blue. I am assuming this is to tell me that it is incorrect, but I haven't been able to put the correct one in because it will accept capitalization. Does anyone have any suggestions? Thanks, Ila East Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp No virus found in this incoming message. Checked by AVG - www.avg.com Version: 8.5.387 / Virus Database: 270.13.10/2231 - Release Date: 07/11/09 05:57:00 Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Password to install update
If you are installing it AS an update (such as when you go to the home page on your current installation and select "Download and install now" you should not need to enter any password. There is no need to uninstall the existing program first and reinstall the new version fresh. If you are getting a password prompt you are doing it the hard way. Gary Templeman - Original Message - From: "Roy and Ila East" To: Sent: Saturday, July 11, 2009 11:04 AM Subject: Re: [LegacyUG] Password to install update I realized that, but I was trying to use a password I thought was supplied by Legacy. It wasn't until I was closing the email message out, that I realized it was from another website. Duh!!! Talk about someone with egg on their face. Thanks for putting me on the right track. - Original Message - From: "Kathy Shiell-Stokes" To: Sent: Saturday, July 11, 2009 12:16 PM Subject: Re: [LegacyUG] Password to install update The password required is not one that you select but the password that is supplied and required by Legacy itself. in the case of the current version of legacy the password is legacy7...all lower case(as have been all legacy passwords.). The passwords are case sensitive so any capitalization will fail. At 12:49 PM 11/07/2009, you wrote: I just tried to download the update, and when I entered my password, it would not "take" capitalization. Its not my keyboard because as you can see I can CAPITALIZE just fine with it. After I input the password, and clicked next the only thing that happened was the password was highlighted in blue. I am assuming this is to tell me that it is incorrect, but I haven't been able to put the correct one in because it will accept capitalization. Does anyone have any suggestions? Thanks, Ila East Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp No virus found in this incoming message. Checked by AVG - www.avg.com Version: 8.5.387 / Virus Database: 270.13.10/2231 - Release Date: 07/11/09 05:57:00 Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Password to install update
I went to the Legacy tab and downloaded and installed from there, but it still asked for a password. Anyway, my error was discovered and I used the correct password and it installed. Ila - Original Message - From: "Gary Templeman" To: Sent: Saturday, July 11, 2009 3:03 PM Subject: Re: [LegacyUG] Password to install update If you are installing it AS an update (such as when you go to the home page on your current installation and select "Download and install now" you should not need to enter any password. There is no need to uninstall the existing program first and reinstall the new version fresh. If you are getting a password prompt you are doing it the hard way. Gary Templeman - Original Message - From: "Roy and Ila East" To: Sent: Saturday, July 11, 2009 11:04 AM Subject: Re: [LegacyUG] Password to install update I realized that, but I was trying to use a password I thought was supplied by Legacy. It wasn't until I was closing the email message out, that I realized it was from another website. Duh!!! Talk about someone with egg on their face. Thanks for putting me on the right track. capitalization will fail. Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
