Re: [LegacyUG] Passage Express?

2017-02-25 Thread Kris 

Hi, Sherry!

Thank you for following up.  I was on the fence as to whether to share 
my experience.  But now I feel I must since others will be reading this. 
 I got the program installed, but now it won't uninstall.  I spent a 
couple of hours on that last night, but it's still there. This is "bad."


Thank you for the link!  I'll be pulling it up.  :-)

Kris

On 2/25/2017 8:41 AM, Sherry wrote:

There's a good article in the Legacy Knowledge Base at  on sharing
Legacy and your Family Files on a CD.

If you follow the instructions exactly, it will install Legacy and
automatically move the data and media files to the appropriate folders.

Sherry


On Fri, Feb 24, 2017 at 11:32 PM, Steve Hayes  wrote:



If you want to share with others, you can just as easily put a copy of your
Legacy database on a CD, and give it to people and suggest that they
download
the free copy of Legacy to read it, because that seems to be all Passage
Express does anyway.







--

LegacyUserGroup mailing list
LegacyUserGroup@legacyusers.com
To manage your subscription and unsubscribe 
http://legacyusers.com/mailman/listinfo/legacyusergroup_legacyusers.com
Archives at:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/

Re: [LegacyUG] Unable to install Legacy7 or 8 free editions - Anytips?

2017-02-25 Thread Chris Hill 
Hi

 

'Microsoft Application Compatibility Toolkit’ is a M/S developer toolkit 
designed to help developers manage their products and systems. It is never 
intended to be used by a user. Even as a developer I would not use it unless I 
found an issue which suggested that it might be needed.

 

If it is finding problems, that would suggest that there are issues with other 
software causing problems on the PC. Not necessarily viruses and one has to be 
aware of the way that viruses work and what the anti-virus software will detect.

 

In the earlier days they were mainly a nuisance and then became dangerous which 
the intension of destroying PCs and files. These days they are more interesting 
in using the PC to cause issues elsewhere or in stealing information, neither 
of which they actually want to be spotted by the users. These are the target 
for the anti-virus systems, and I hope that your system is current and kept up 
to date (and not the default Microsoft one). If not, then get one of the major 
players, some of which are free.

 

But there is also the issues with software that again want to use your PC but 
are not regarded as being a virus. These could be a hook into the internet 
search methods to route them through a site which will generate funding for 
them; it could be an add-on to IE etc. These are basically regarded as being a 
nuisance more than anything else. The best way to clear these is to use the 
Malwarebytes Anti-Malware tool, free from https://www.malwarebytes.com/. There 
is a premium version at cost, but I find that the free version and scans every 
month or two is sufficient, and I used it at work when I was an IT Manager.

 

Hope this helps.

 

Chris

 

From: LegacyUserGroup [mailto:legacyusergroup-boun...@legacyusers.com] On 
Behalf Of Tony
Sent: 25 February 2017 07:56
To: Legacy User Group 
Subject: Re: [LegacyUG] Unable to install Legacy7 or 8 free editions - Anytips?

 

Hello both.  Firstly thanks to Cathy for the tips - I was under the impression 
(don't remember why) that Support didn't help with 'Free Edition' problems but 
having checked again, see that they do help but prioritise 'Deluxe' users.  I 
shall post a query after my head stops hurting!

 

And thank-you to Chris for taking the time to verify what was installed on your 
own pc.  My pc has the exact same 3 dlls in C:\Windows\SysWoW64 as you list, 
same dates for all and same version & size for the ole2.dll.

 

I've run 'SFC' with no problems highlighted, also 'CCleaner' doesn't find an 
issue.  Been trying 'Microsoft Application Compatibility Toolkit' for the last 
few hours (that's why my head is hurting) and that DOES find problems, but 
applying the suggested 'mitigations' actually stops Legacy with an 'Error 
opening message file. Disk or network error', so I'm stuck for the moment.

 

Will try Support later and post outcome of their response.

 

Thanks again Cathy & Chris, it's appreciated.  Tony.

 

- Original Message - 

From: Chris Hill   

To: 'Legacy User Group'   

Sent: Friday, February 24, 2017 11:53 AM

Subject: Re: [LegacyUG] Unable to install Legacy7 or 8 free editions - Anytips?

 

Hi

 

I have checked my Win 7 64bit system and have found that ole2.dll, plus 
ole2nls.dll and ole2disp.dll, live in C:\Windows\SysWOW64. The SysWOW64 
subsystem is a thin interface to enable 32bit Windows applications to be able 
to access the equivalent interfaces in the 64bit systems, and has been around 
since WinXP 64bit. These files are all dated as 10 Jun 2009 with, for the 
ole2.dll, a description of OLE 2.1 16/32 Interoperability Library, version 
2.10.35.35, size 41.5KB. If they are corrupted then sfc should find and fix 
them.

 

It also looks that on a Win 32bit system it normally lives in 
c:\windows\system32, and possibly c:\windows\system32\dllcache, but was moved 
to SysWOW64 for the 64bit system. The file should also be registered and the 
error can occur if an installation is trying to reinstall it. That used to be a 
major issue in older versions of Windows, especially with Microsoft files being 
installed outside of the c:\windows tree. 

 

C:\Program Files (x86) is the version of C:\Program Files used for 32bit 
applications and is now a protected folder, since WinXP or Win2000, so that 
applications cannot easily write to it That is why Legacy 7.5 and earlier 
versions used the C:\Legacy folder.

 

I have Legacy 8, full version, running happily on both my 64bit Win7 desktop 
and my 32bit Win10 laptop.

 

Regards

 

Chris

 

From: LegacyUserGroup [mailto:legacyusergroup-boun...@legacyusers.com] On 
Behalf Of Cathy Pinner
Sent: 24 February 2017 00:45
To: Legacy User Group  >
Subject: Re: [LegacyUG] Unable to install Legacy7 or 8 free editions - Any tips?

 

Tony,

Legacy 7 installs by

Re: [LegacyUG] Passage Express?

2017-02-25 Thread Sherry 
There's a good article in the Legacy Knowledge Base at  on sharing
Legacy and your Family Files on a CD.

If you follow the instructions exactly, it will install Legacy and
automatically move the data and media files to the appropriate folders.

Sherry


On Fri, Feb 24, 2017 at 11:32 PM, Steve Hayes  wrote:

>
> If you want to share with others, you can just as easily put a copy of your
> Legacy database on a CD, and give it to people and suggest that they
> download
> the free copy of Legacy to read it, because that seems to be all Passage
> Express does anyway.
>
-- 

LegacyUserGroup mailing list
LegacyUserGroup@legacyusers.com
To manage your subscription and unsubscribe 
http://legacyusers.com/mailman/listinfo/legacyusergroup_legacyusers.com
Archives at:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/

Re: [LegacyUG] Unable to install Legacy7 or 8 free editions - Anytips?

2017-02-25 Thread Tony 
Hello both.  Firstly thanks to Cathy for the tips - I was under the impression 
(don't remember why) that Support didn't help with 'Free Edition' problems but 
having checked again, see that they do help but prioritise 'Deluxe' users.  I 
shall post a query after my head stops hurting!

And thank-you to Chris for taking the time to verify what was installed on your 
own pc.  My pc has the exact same 3 dlls in C:\Windows\SysWoW64 as you list, 
same dates for all and same version & size for the ole2.dll.

I've run 'SFC' with no problems highlighted, also 'CCleaner' doesn't find an 
issue.  Been trying 'Microsoft Application Compatibility Toolkit' for the last 
few hours (that's why my head is hurting) and that DOES find problems, but 
applying the suggested 'mitigations' actually stops Legacy with an 'Error 
opening message file. Disk or network error', so I'm stuck for the moment.

Will try Support later and post outcome of their response.

Thanks again Cathy & Chris, it's appreciated.  Tony.

  - Original Message - 
  From: Chris Hill 
  To: 'Legacy User Group' 
  Sent: Friday, February 24, 2017 11:53 AM
  Subject: Re: [LegacyUG] Unable to install Legacy7 or 8 free editions - 
Anytips?


  Hi

   

  I have checked my Win 7 64bit system and have found that ole2.dll, plus 
ole2nls.dll and ole2disp.dll, live in C:\Windows\SysWOW64. The SysWOW64 
subsystem is a thin interface to enable 32bit Windows applications to be able 
to access the equivalent interfaces in the 64bit systems, and has been around 
since WinXP 64bit. These files are all dated as 10 Jun 2009 with, for the 
ole2.dll, a description of OLE 2.1 16/32 Interoperability Library, version 
2.10.35.35, size 41.5KB. If they are corrupted then sfc should find and fix 
them.

   

  It also looks that on a Win 32bit system it normally lives in 
c:\windows\system32, and possibly c:\windows\system32\dllcache, but was moved 
to SysWOW64 for the 64bit system. The file should also be registered and the 
error can occur if an installation is trying to reinstall it. That used to be a 
major issue in older versions of Windows, especially with Microsoft files being 
installed outside of the c:\windows tree. 

   

  C:\Program Files (x86) is the version of C:\Program Files used for 32bit 
applications and is now a protected folder, since WinXP or Win2000, so that 
applications cannot easily write to it That is why Legacy 7.5 and earlier 
versions used the C:\Legacy folder.

   

  I have Legacy 8, full version, running happily on both my 64bit Win7 desktop 
and my 32bit Win10 laptop.

   

  Regards

   

  Chris

   

  From: LegacyUserGroup [mailto:legacyusergroup-boun...@legacyusers.com] On 
Behalf Of Cathy Pinner
  Sent: 24 February 2017 00:45
  To: Legacy User Group 
  Subject: Re: [LegacyUG] Unable to install Legacy7 or 8 free editions - Any 
tips?

   

  Tony,

  Legacy 7 installs by default to C:\Legacy. It can be installed to any folder 
but NOT within the Program Folders. That's because Legacy 7.5 and earlier 
constantly write to the Legacy program folder.

  Legacy 8 installs by default to Program Files (x86)\Legacy8\

  Doing a system file check may help recover the ole2.dll
  Here's a Wikipedia article on it:
  https://en.wikipedia.org/wiki/System_File_Checker
  and Microsoft support article:
  


  If you can't work it out, contact Support. Support isn't currently restricted 
to deluxe customers as far as I know.

  Cathy

  Tony wrote:




Trying to find out if anyone has had the 'ole2.dll bad image’ error on 
installation o f Legacy 7.5 or 8 Free Editions onto a 64bit system and 
how they overcome the problem?

Any advice on how to get Legacy running would be much appreciated e.g.

(1) How did you cure the ole2.dll error?

(2) What folder you installed Legacy to - C:Legacy or C:Program Files 
(86) or somewhere else?

(3) Any other tips or tweaks employed to get Legacy working.I really 
don't want to lose the last few years work on my family files.

History: - I've had Legacy 7.5 'Free Edition' working fine, firstly on 
Windows XP and then Windows 7, both 32bit systems.When Windows 7 
computer died, I got another Windows 7, but this one is a 64bit system.

I cannot ask the Legacy Help Website for advice because I am using the 
'Free Edition' but the error is mentioned online there.The response on 
the Help Website is to contact Microsoft for help as the 'ole2.dll' is 
part of the Windows operating system.I've spent mo st of the last 2 
weeks reading the advice from Microsoft (and others) and trying to 
install both 7 & 8 with no success.All that happens is the Legacy 
window opens, but I cannot get any of my own family files or even the 
sample file to open, even though I can see them.Can import gedcoms