Re: [LegacyUG] download legacy on new computer

[BARTON LEWIS]

Thank you Jennifer and Cathy, all working well now.


Barton


On Sun, Jul 01, 2018 at 11:22 PM, Jennifer Crockett wrote:

Barton just download the free version. Then when it is installed use 
your product key to unlock the Deluxe features. If you can’t find it, 
contact Support who will have a record of it.


Jennifer

From: LegacyUserGroup [mailto:legacyusergroup-boun...@legacyusers.com] 
On Behalf Of BARTON LEWIS

Sent: Monday, 2 July 2018 12:49 PM
To: Legacy User Group Subject: Re: [LegacyUG] download legacy on new 
computer


Thanks but I don't get it Kevin.  I have to pay to have the product 
installed.  Unless there is somewhere to enter the registration key 
before checking out but I don't see where.  Just a field for a coupon.


Barton


On Sun, Jul 01, 2018 at 10:39 PM, Kevin Ferguson wrote:
Barton,

No need to pay again. Just enter your registration code when the 
product is installed.


Best regards
Kevin




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Re: [LegacyUG] download legacy on new computer

[Jennifer Crockett]

Barton just download the free version. Then when it is installed use your 
product key to unlock the Deluxe features. If you can’t find it, contact 
Support who will have a record of it.

Jennifer

From: LegacyUserGroup [mailto:legacyusergroup-boun...@legacyusers.com] On 
Behalf Of BARTON LEWIS
Sent: Monday, 2 July 2018 12:49 PM
To: Legacy User Group 
Subject: Re: [LegacyUG] download legacy on new computer

Thanks but I don't get it Kevin.  I have to pay to have the product installed.  
Unless there is somewhere to enter the registration key before checking out but 
I don't see where.  Just a field for a coupon.

Barton


On Sun, Jul 01, 2018 at 10:39 PM, Kevin Ferguson wrote:
Barton,

No need to pay again. Just enter your registration code when the product is 
installed.

Best regards
Kevin




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Re: [LegacyUG] download legacy on new computer

[Cathy Pinner]

Barton,

The download for the free standard version is identical to the paid 
deluxe version.
So you download the free version and then when installing it, enter your 
customer code.

I think you are making the mistake of choosing deluxe on the website.
Just choose to download the free version.

Cathy

BARTON LEWIS wrote:


Thanks but I don't get it Kevin.  I have to pay to have the product
installed.  Unless there is somewhere to enter the registration key
before checking out but I don't see where.  Just a field for a coupon.

Barton


On Sun, Jul 01, 2018 at 10:39 PM, Kevin Ferguson wrote:

Barton,


No need to pay again. Just enter your registration code when the
product is installed.


Best regards

Kevin


www.abbydalesystems.com 


Numbers 6:24-26






*From:* LegacyUserGroup 
on behalf of BARTON LEWIS 
*Sent:* Sunday, July 1, 2018 9:33 PM
*To:* Legacy
*Subject:* [LegacyUG] download legacy on new computer
I bought a new computer and need to transfer my tree there.  I
found the
instructions here on how to do so:



http://support.legacyfamilytree.com/article/AA-00505/0/Moving-Your-Family-File-From-One-Computer-to-Another.html



When I click on the link to download, it's asking if I want the free
version or the Deluxe.  I believe I had the Deluxe on my old
computer.
Do I need to pay to download it to my new computer; and
regardless, when
I start the download, will I be asked to either start a new tree or
upload an existing one?


Many thanks,


Barton Lewis

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Re: [LegacyUG] download legacy on new computer

[BARTON LEWIS]

Thanks but I don't get it Kevin.  I have to pay to have the product 
installed.  Unless there is somewhere to enter the registration key 
before checking out but I don't see where.  Just a field for a coupon.



Barton

On Sun, Jul 01, 2018 at 10:39 PM, Kevin Ferguson wrote:




Barton,




No need to pay again. Just enter your registration code when the product 
is installed.





Best regards

Kevin








www.abbydalesystems.com 




Numbers 6:24-26












From: LegacyUserGroup  on 
behalf of BARTON LEWIS 


Sent: Sunday, July 1, 2018 9:33 PM

To: Legacy

Subject: [LegacyUG] download legacy on new computer

 






I bought a new computer and need to transfer my tree there.  I found the


instructions here on how to do so:





http://support.legacyfamilytree.com/article/AA-00505/0/Moving-Your-Family-File-From-One-Computer-to-Another.html 







When I click on the link to download, it's asking if I want the free

version or the Deluxe.  I believe I had the Deluxe on my old computer. 

Do I need to pay to download it to my new computer; and regardless, when

I start the download, will I be asked to either start a new tree or

upload an existing one?





Many thanks,





Barton Lewis



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To manage your subscription and unsubscribe
http://legacyusers.com/mailman/listinfo/legacyusergroup_legacyusers.com 



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Re: [LegacyUG] download legacy on new computer

[Kevin Ferguson]

Barton,


No need to pay again. Just enter your registration code when the product is 
installed.


Best regards

Kevin


www.abbydalesystems.com


Numbers 6:24-26



From: LegacyUserGroup  on behalf of 
BARTON LEWIS 
Sent: Sunday, July 1, 2018 9:33 PM
To: Legacy
Subject: [LegacyUG] download legacy on new computer

I bought a new computer and need to transfer my tree there.  I found the
instructions here on how to do so:


http://support.legacyfamilytree.com/article/AA-00505/0/Moving-Your-Family-File-From-One-Computer-to-Another.html


When I click on the link to download, it's asking if I want the free
version or the Deluxe.  I believe I had the Deluxe on my old computer.
Do I need to pay to download it to my new computer; and regardless, when
I start the download, will I be asked to either start a new tree or
upload an existing one?


Many thanks,


Barton Lewis

--

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LegacyUserGroup@legacyusers.com
To manage your subscription and unsubscribe 
http://legacyusers.com/mailman/listinfo/legacyusergroup_legacyusers.com
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[LegacyUG] download legacy on new computer

[BARTON LEWIS]

I bought a new computer and need to transfer my tree there.  I found the 
instructions here on how to do so:



http://support.legacyfamilytree.com/article/AA-00505/0/Moving-Your-Family-File-From-One-Computer-to-Another.html


When I click on the link to download, it's asking if I want the free 
version or the Deluxe.  I believe I had the Deluxe on my old computer.  
Do I need to pay to download it to my new computer; and regardless, when 
I start the download, will I be asked to either start a new tree or 
upload an existing one?



Many thanks,


Barton Lewis

--

LegacyUserGroup mailing list
LegacyUserGroup@legacyusers.com
To manage your subscription and unsubscribe 
http://legacyusers.com/mailman/listinfo/legacyusergroup_legacyusers.com
Archives at:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/

Re: [LegacyUG] Auto Renewal

[Jean Gobel]

Cathy, below you mention using a browser.  I just recently changed to Google 
Chrome, which was recommended by my computer “guru”, I am still adjusting to 
it. I do not see my name anywhere on the browser.  Was it My Heritage web site 
you are referring to?  I am trying to cancel my subscription, since they linked 
my to a relative’s site I already have access to.  I call
the morning after I placed the order, and I was told they would cxl, but it 
would take 10 day to two weeks to show up on my credit card.  It has been a 
month and still now credit.  I want to make sure I do not have automatic 
renewal check, also.
Jean G


From: Cathy Pinner
Sent: Sunday, July 1, 2018 4:07 PM
To: Legacy User Group ; Hessenbuy
Subject: Re: [LegacyUG] Auto Renewal
Will,

That you didn't find the place, doesn't mean it isn't there.
Assuming you are using a Browser, click on your name at the top on the right.
In the drop down menu choose My Purchases.
Click on the Active ones (I just have one) and click the link to View details
On the Final line I see: Search records now AND Stop Annual Renewal.

Many sites have auto renewal. Most have learnt to notify that the auto renewal 
is coming up.

If you are interested in DNA then you can't afford to ignore MyHeritage. You 
can use most of the tools related to DNA from a free account. It's currently my 
major to only interest in MyHeritage as I have yet to find unique records 
relating to my research on MH though very occasionally, with their search 
engine, they find things I haven't found on other sites with the same records. 
I hate finding English census records on MH as, unless I can work out the 
reference from the image, I have to find it again elsewhere to get the proper 
reference.

Cathy

Hessenbuy
Monday, 2 July 2018 4:24 AM

Cathy,

I do not see any place to uncheck auto renewal.

I consider this an under table My Heritage tactic.

Will

-Original Message-
From: LegacyUserGroup [mailto:legacyusergroup-boun...@legacyusers.com] On 
Behalf Of Cathy Pinner
Sent: Saturday, June 30, 2018 10:31 PM
To: Legacy User Group mailto:legacyusergroup@legacyusers.com
Subject: Re: [LegacyUG] Warning about My Heritage

Everyone needs to be aware that MyHeritage subscriptions renew without warning. 
You actually agree when you subscribe but it's easily overlooked.
They could do a lot to change people's perception if they gave a warning when a 
subscription was due for renewal as Ancestry does.

At least now they appear to refund when people complain.

In MyHeritage if you go to the My Purchases and click to see details, you can 
click to Stop annual renewal. I look for this type of setting on any website I 
pay a sub to these days and uncheck auto-renewal if I'm unsure whether or not I 
will want to renew. I also set an alert for 2-4 weeks beforehand so that a) I 
can review whether I want to renew and b) if I'm not going to renew I can 
prioritise using the site while I have access. I've used various programs to do 
this but am discovering that Windows 10 in built Reminder system works well.

Cathy

Carl Cox wrote:


When the company you  hate buys the program you love, it puts you
between a rock and a hard place. You have my condolences. (And I don’t
know if I changed the subject line or not.) Carl MyHeritage taking my
money was the last straw for me and why I wanted to delete all trace
of them from my computer. In my mind the issues were directly related.
In addition, there appeared to be yet another reason to warn people
about MyHeritage- it seemed to have its tentacles everywhere making it
difficult to delete. I previously had a variety of bad experiences
with MyHeritage. That is why I had not renewed my subscription would
never do so.

John


Carl Cox mailto:ct...@centurytel.net Sunday, 1 July 2018 11:13 AM
When the company you  hate buys the program you love, it puts you
between a rock and a hard place. You have my condolences. (And I don’t
know if I changed the subject line or not.) Carl MyHeritage taking my
money was the last straw for me and why I wanted to delete all trace
of them from my computer. In my mind the issues were directly related.
In addition, there appeared to be yet another reason to warn people
about MyHeritage- it seemed to have its tentacles everywhere making it
difficult to delete. I previously had a variety of bad experiences
with MyHeritage. That is why I had not renewed my subscription would
never do so.

John
johnbernac...@iprimus.com.au mailto:johnbernac...@iprimus.com.au
Sunday, 1 July 2018 9:26 AM

There will always be a grey area in regard to the point at which a
response to a thread or topic is relevant, or should become a whole
new thread but perhaps we can improve how we respond.

For example, “Warning about MyHeritage / OFF LIST / Personal Emails”.
People generally do not intentionally “hijack” (one person’s word) LUG
threads. We all make errors and have different skills, abilities,
experiences and perceptions. Yes, we do need to keep consist

Re: [LegacyUG] Auto Renewal

[Cheryl Rothwell]

I searched for probably 15 minutes but I found it. When it asked my reason
I said auto renewals are a scam. It was cancelled.

On Sun, Jul 1, 2018 at 4:24 PM, Hessenbuy  wrote:

> Cathy,
>
> I do not see any place to uncheck auto renewal.
>
> I consider this an under table My Heritage tactic.
>
> Will
>
> -Original Message-
> From: LegacyUserGroup [mailto:legacyusergroup-boun...@legacyusers.com] On
> Behalf Of Cathy Pinner
> Sent: Saturday, June 30, 2018 10:31 PM
> To: Legacy User Group 
> Subject: Re: [LegacyUG] Warning about My Heritage
>
> Everyone needs to be aware that MyHeritage subscriptions renew without
> warning. You actually agree when you subscribe but it's easily overlooked.
> They could do a lot to change people's perception if they gave a warning
> when a subscription was due for renewal as Ancestry does.
>
> At least now they appear to refund when people complain.
>
> In MyHeritage if you go to the My Purchases and click to see details, you
> can click to Stop annual renewal. I look for this type of setting on any
> website I pay a sub to these days and uncheck auto-renewal if I'm unsure
> whether or not I will want to renew. I also set an alert for 2-4 weeks
> beforehand so that a) I can review whether I want to renew and b) if I'm
> not going to renew I can prioritise using the site while I have access.
> I've used various programs to do this but am discovering that Windows 10 in
> built Reminder system works well.
>
> Cathy
>
> Carl Cox wrote:
> >
> > When the company you  hate buys the program you love, it puts you
> > between a rock and a hard place. You have my condolences. (And I don’t
> > know if I changed the subject line or not.) Carl MyHeritage taking my
> > money was the last straw for me and why I wanted to delete all trace
> > of them from my computer. In my mind the issues were directly related.
> > In addition, there appeared to be yet another reason to warn people
> > about MyHeritage- it seemed to have its tentacles everywhere making it
> > difficult to delete. I previously had a variety of bad experiences
> > with MyHeritage. That is why I had not renewed my subscription would
> > never do so.
> >
> > John
>
>
> > Carl Cox  Sunday, 1 July 2018 11:13 AM
> > When the company you  hate buys the program you love, it puts you
> > between a rock and a hard place. You have my condolences. (And I don’t
> > know if I changed the subject line or not.) Carl MyHeritage taking my
> > money was the last straw for me and why I wanted to delete all trace
> > of them from my computer. In my mind the issues were directly related.
> > In addition, there appeared to be yet another reason to warn people
> > about MyHeritage- it seemed to have its tentacles everywhere making it
> > difficult to delete. I previously had a variety of bad experiences
> > with MyHeritage. That is why I had not renewed my subscription would
> > never do so.
> >
> > John
> > johnbernac...@iprimus.com.au 
> > Sunday, 1 July 2018 9:26 AM
> >
> > There will always be a grey area in regard to the point at which a
> > response to a thread or topic is relevant, or should become a whole
> > new thread but perhaps we can improve how we respond.
> >
> > For example, “Warning about MyHeritage / OFF LIST / Personal Emails”.
> > People generally do not intentionally “hijack” (one person’s word) LUG
> > threads. We all make errors and have different skills, abilities,
> > experiences and perceptions. Yes, we do need to keep consistent LUG
> > practices and standards and sometimes people need to be given
> > guidance- a gentle reminder, explanation or nudge in the right
> > direction. Occasionally we may need to cut a person some slack.
> >
> > It was not me who changed the subject from “Warning about MyHeritage”
> > to “Warning about MyHeritage / OFF LIST / Personal Emails”, leaving
> > the original subject line within the new subject line. This occurred
> > when other people changed the topic to Norton. It appears that one
> > person responded to another person off list but the reply went
> > (probably inadvertently) to the whole LUG.
> >
> > Later I posted a request, under that subject line, for help to delete
> > MyHeritage from my computer. Arnold however sent a complaint to the
> > LUG that my request for help had nothing to do with current topic:
> >
> > “John, Cathy, and CE,
> >  I would like to voice my complaint that this message, with
> > the Subject line, "Re:
> > [LegacyUG] FW: Warning about MyHeritage / OFF LIST / Personal Emails"
> > has been hijacked and changed into something far different.
> >  Those of us interested in the original thread have been
> thwarted.
> >  "...Having difficulty deleting MyHeritage from my computer"
> > was not even close to the existing discussion. The responders should
> > have, at least, changed the subject line to something relevant.
> >Arnold Sprague”
> >
> > At this point 

Re: [LegacyUG] Auto Renewal

[marion wimsett]

I followed Cathy's instructions and found it easily - now unchecked and an
email received from MH to confirm.

On Mon, 2 Jul 2018 at 04:25, Hessenbuy  wrote:

> Cathy,
>
> I do not see any place to uncheck auto renewal.
>
> I consider this an under table My Heritage tactic.
>
> Will
>
> -Original Message-
> From: LegacyUserGroup [mailto:legacyusergroup-boun...@legacyusers.com] On
> Behalf Of Cathy Pinner
> Sent: Saturday, June 30, 2018 10:31 PM
> To: Legacy User Group 
> Subject: Re: [LegacyUG] Warning about My Heritage
>
> Everyone needs to be aware that MyHeritage subscriptions renew without
> warning. You actually agree when you subscribe but it's easily overlooked.
> They could do a lot to change people's perception if they gave a warning
> when a subscription was due for renewal as Ancestry does.
>
> At least now they appear to refund when people complain.
>
> In MyHeritage if you go to the My Purchases and click to see details, you
> can click to Stop annual renewal. I look for this type of setting on any
> website I pay a sub to these days and uncheck auto-renewal if I'm unsure
> whether or not I will want to renew. I also set an alert for 2-4 weeks
> beforehand so that a) I can review whether I want to renew and b) if I'm
> not going to renew I can prioritise using the site while I have access.
> I've used various programs to do this but am discovering that Windows 10 in
> built Reminder system works well.
>
> Cathy
>
> Carl Cox wrote:
> >
> > When the company you  hate buys the program you love, it puts you
> > between a rock and a hard place. You have my condolences. (And I don’t
> > know if I changed the subject line or not.) Carl MyHeritage taking my
> > money was the last straw for me and why I wanted to delete all trace
> > of them from my computer. In my mind the issues were directly related.
> > In addition, there appeared to be yet another reason to warn people
> > about MyHeritage- it seemed to have its tentacles everywhere making it
> > difficult to delete. I previously had a variety of bad experiences
> > with MyHeritage. That is why I had not renewed my subscription would
> > never do so.
> >
> > John
>
>
> > Carl Cox  Sunday, 1 July 2018 11:13 AM
> > When the company you  hate buys the program you love, it puts you
> > between a rock and a hard place. You have my condolences. (And I don’t
> > know if I changed the subject line or not.) Carl MyHeritage taking my
> > money was the last straw for me and why I wanted to delete all trace
> > of them from my computer. In my mind the issues were directly related.
> > In addition, there appeared to be yet another reason to warn people
> > about MyHeritage- it seemed to have its tentacles everywhere making it
> > difficult to delete. I previously had a variety of bad experiences
> > with MyHeritage. That is why I had not renewed my subscription would
> > never do so.
> >
> > John
> > johnbernac...@iprimus.com.au 
> > Sunday, 1 July 2018 9:26 AM
> >
> > There will always be a grey area in regard to the point at which a
> > response to a thread or topic is relevant, or should become a whole
> > new thread but perhaps we can improve how we respond.
> >
> > For example, “Warning about MyHeritage / OFF LIST / Personal Emails”.
> > People generally do not intentionally “hijack” (one person’s word) LUG
> > threads. We all make errors and have different skills, abilities,
> > experiences and perceptions. Yes, we do need to keep consistent LUG
> > practices and standards and sometimes people need to be given
> > guidance- a gentle reminder, explanation or nudge in the right
> > direction. Occasionally we may need to cut a person some slack.
> >
> > It was not me who changed the subject from “Warning about MyHeritage”
> > to “Warning about MyHeritage / OFF LIST / Personal Emails”, leaving
> > the original subject line within the new subject line. This occurred
> > when other people changed the topic to Norton. It appears that one
> > person responded to another person off list but the reply went
> > (probably inadvertently) to the whole LUG.
> >
> > Later I posted a request, under that subject line, for help to delete
> > MyHeritage from my computer. Arnold however sent a complaint to the
> > LUG that my request for help had nothing to do with current topic:
> >
> > “John, Cathy, and CE,
> >  I would like to voice my complaint that this message, with
> > the Subject line, "Re:
> > [LegacyUG] FW: Warning about MyHeritage / OFF LIST / Personal Emails"
> > has been hijacked and changed into something far different.
> >  Those of us interested in the original thread have been
> thwarted.
> >  "...Having difficulty deleting MyHeritage from my computer"
> > was not even close to the existing discussion. The responders should
> > have, at least, changed the subject line to something relevant.
> >Arnold Sprague”
> >
> > At this point “Warning about MyHe

Re: [LegacyUG] Auto Renewal

[Cathy Pinner]

Will,

That you didn't find the place, doesn't mean it isn't there.
Assuming you are using a Browser, click on your name at the top on the 
right.

In the drop down menu choose My Purchases.
Click on the Active ones (I just have one) and click the link to View 
details

On the Final line I see: Search records now AND Stop Annual Renewal.

Many sites have auto renewal. Most have learnt to notify that the auto 
renewal is coming up.


If you are interested in DNA then you can't afford to ignore MyHeritage. 
You can use most of the tools related to DNA from a free account. It's 
currently my major to only interest in MyHeritage as I have yet to find 
unique records relating to my research on MH though very occasionally, 
with their search engine, they find things I haven't found on other 
sites with the same records. I hate finding English census records on MH 
as, unless I can work out the reference from the image, I have to find 
it again elsewhere to get the proper reference.


Cathy


Hessenbuy 
Monday, 2 July 2018 4:24 AM
Cathy,

I do not see any place to uncheck auto renewal.

I consider this an under table My Heritage tactic.

Will

-Original Message-
From: LegacyUserGroup [mailto:legacyusergroup-boun...@legacyusers.com] On 
Behalf Of Cathy Pinner
Sent: Saturday, June 30, 2018 10:31 PM
To: Legacy User Group 
Subject: Re: [LegacyUG] Warning about My Heritage

Everyone needs to be aware that MyHeritage subscriptions renew without warning. 
You actually agree when you subscribe but it's easily overlooked.
They could do a lot to change people's perception if they gave a warning when a 
subscription was due for renewal as Ancestry does.

At least now they appear to refund when people complain.

In MyHeritage if you go to the My Purchases and click to see details, you can 
click to Stop annual renewal. I look for this type of setting on any website I 
pay a sub to these days and uncheck auto-renewal if I'm unsure whether or not I 
will want to renew. I also set an alert for 2-4 weeks beforehand so that a) I 
can review whether I want to renew and b) if I'm not going to renew I can 
prioritise using the site while I have access. I've used various programs to do 
this but am discovering that Windows 10 in built Reminder system works well.

Cathy

Carl Cox wrote:

When the company you  hate buys the program you love, it puts you
between a rock and a hard place. You have my condolences. (And I don’t
know if I changed the subject line or not.) Carl MyHeritage taking my
money was the last straw for me and why I wanted to delete all trace
of them from my computer. In my mind the issues were directly related.
In addition, there appeared to be yet another reason to warn people
about MyHeritage- it seemed to have its tentacles everywhere making it
difficult to delete. I previously had a variety of bad experiences
with MyHeritage. That is why I had not renewed my subscription would
never do so.

John
Carl Cox  Sunday, 1 July 2018 11:13 AM
When the company you  hate buys the program you love, it puts you
between a rock and a hard place. You have my condolences. (And I don’t
know if I changed the subject line or not.) Carl MyHeritage taking my
money was the last straw for me and why I wanted to delete all trace
of them from my computer. In my mind the issues were directly related.
In addition, there appeared to be yet another reason to warn people
about MyHeritage- it seemed to have its tentacles everywhere making it
difficult to delete. I previously had a variety of bad experiences
with MyHeritage. That is why I had not renewed my subscription would
never do so.

John
johnbernac...@iprimus.com.au 
Sunday, 1 July 2018 9:26 AM

There will always be a grey area in regard to the point at which a
response to a thread or topic is relevant, or should become a whole
new thread but perhaps we can improve how we respond.

For example, “Warning about MyHeritage / OFF LIST / Personal Emails”.
People generally do not intentionally “hijack” (one person’s word) LUG
threads. We all make errors and have different skills, abilities,
experiences and perceptions. Yes, we do need to keep consistent LUG
practices and standards and sometimes people need to be given
guidance- a gentle reminder, explanation or nudge in the right
direction. Occasionally we may need to cut a person some slack.

It was not me who changed the subject from “Warning about MyHeritage”
to “Warning about MyHeritage / OFF LIST / Personal Emails”, leaving
the original subject line within the new subject line. This occurred
when other people changed the topic to Norton. It appears that one
person responded to another person off list but the reply went
(probably inadvertently) to the whole LUG.

Later I posted a request, under that subject line, for help to delete
MyHeritage from my computer. Arnold however sent a complaint to the
LUG that my request for help had nothing t

[LegacyUG] Auto Renewal

[Hessenbuy]

Cathy,

I do not see any place to uncheck auto renewal.  

I consider this an under table My Heritage tactic.

Will

-Original Message-
From: LegacyUserGroup [mailto:legacyusergroup-boun...@legacyusers.com] On 
Behalf Of Cathy Pinner
Sent: Saturday, June 30, 2018 10:31 PM
To: Legacy User Group 
Subject: Re: [LegacyUG] Warning about My Heritage

Everyone needs to be aware that MyHeritage subscriptions renew without warning. 
You actually agree when you subscribe but it's easily overlooked.
They could do a lot to change people's perception if they gave a warning when a 
subscription was due for renewal as Ancestry does.

At least now they appear to refund when people complain.

In MyHeritage if you go to the My Purchases and click to see details, you can 
click to Stop annual renewal. I look for this type of setting on any website I 
pay a sub to these days and uncheck auto-renewal if I'm unsure whether or not I 
will want to renew. I also set an alert for 2-4 weeks beforehand so that a) I 
can review whether I want to renew and b) if I'm not going to renew I can 
prioritise using the site while I have access. I've used various programs to do 
this but am discovering that Windows 10 in built Reminder system works well.

Cathy

Carl Cox wrote:
>
> When the company you  hate buys the program you love, it puts you 
> between a rock and a hard place. You have my condolences. (And I don’t 
> know if I changed the subject line or not.) Carl MyHeritage taking my 
> money was the last straw for me and why I wanted to delete all trace 
> of them from my computer. In my mind the issues were directly related. 
> In addition, there appeared to be yet another reason to warn people 
> about MyHeritage- it seemed to have its tentacles everywhere making it 
> difficult to delete. I previously had a variety of bad experiences 
> with MyHeritage. That is why I had not renewed my subscription would 
> never do so.
>
> John


> Carl Cox  Sunday, 1 July 2018 11:13 AM 
> When the company you  hate buys the program you love, it puts you 
> between a rock and a hard place. You have my condolences. (And I don’t 
> know if I changed the subject line or not.) Carl MyHeritage taking my 
> money was the last straw for me and why I wanted to delete all trace 
> of them from my computer. In my mind the issues were directly related. 
> In addition, there appeared to be yet another reason to warn people 
> about MyHeritage- it seemed to have its tentacles everywhere making it 
> difficult to delete. I previously had a variety of bad experiences 
> with MyHeritage. That is why I had not renewed my subscription would 
> never do so.
>
> John
> johnbernac...@iprimus.com.au 
> Sunday, 1 July 2018 9:26 AM
>
> There will always be a grey area in regard to the point at which a 
> response to a thread or topic is relevant, or should become a whole 
> new thread but perhaps we can improve how we respond.
>
> For example, “Warning about MyHeritage / OFF LIST / Personal Emails”. 
> People generally do not intentionally “hijack” (one person’s word) LUG 
> threads. We all make errors and have different skills, abilities, 
> experiences and perceptions. Yes, we do need to keep consistent LUG 
> practices and standards and sometimes people need to be given
> guidance- a gentle reminder, explanation or nudge in the right 
> direction. Occasionally we may need to cut a person some slack.
>
> It was not me who changed the subject from “Warning about MyHeritage” 
> to “Warning about MyHeritage / OFF LIST / Personal Emails”, leaving 
> the original subject line within the new subject line. This occurred 
> when other people changed the topic to Norton. It appears that one 
> person responded to another person off list but the reply went 
> (probably inadvertently) to the whole LUG.
>
> Later I posted a request, under that subject line, for help to delete 
> MyHeritage from my computer. Arnold however sent a complaint to the 
> LUG that my request for help had nothing to do with current topic:
>
> “John, Cathy, and CE,
>  I would like to voice my complaint that this message, with 
> the Subject line, "Re:
> [LegacyUG] FW: Warning about MyHeritage / OFF LIST / Personal Emails" 
> has been hijacked and changed into something far different.
>  Those of us interested in the original thread have been thwarted.
>  "...Having difficulty deleting MyHeritage from my computer" 
> was not even close to the existing discussion. The responders should 
> have, at least, changed the subject line to something relevant.
>Arnold Sprague”
>
> At this point “Warning about MyHeritage” was still part of the subject 
> line. In addition, the complaint (by the complainant’s own standard) 
> was a new topic but he did not start a new thread or even change the 
> subject line of the existing thread- this was hypocrisy. My question 
> about deleting MyHeritage was more related to

Re: [LegacyUG] First & Second Cousins Report

[Margaret Gagliardi]

Thank you all so very much!!!  I have my file!!
Margaret

On Sun, Jul 1, 2018 at 12:15 PM, Brian Kelly  wrote:

> In Excel, use file Open then browse to the folder where you saved the .csv
> file.
>
> You will have to change the type of file Excel looks for from .xls to
> .csv. Use the down arrow in the file type box to do that. .csv is under the
> text files list.
>
> Brian Kelly
>
> On 01-Jul-18 11:56 AM, Margaret Gagliardi wrote:
>
>> Thanks Gene,
>> I have made it that far and I have a Windows 7 machine and have opened an
>> Excel spreadsheet.  However when I try to get the file, I cannot see it and
>> only have  "Open" as an option to get a file.  How do I get this cvs file
>> into Excel?
>> Margaret
>>
>> On Sun, Jul 1, 2018 at 11:26 AM, Gene Young > n2...@cfl.rr.com>> wrote:
>>
>> In the bottom right corner of Relationship Report Options check the
>> radio button marked CSV file then click create.  It will ask for a
>> name an save location.  Enter them and hit save.
>>
>>
>> On 7/1/2018 11:10 AM, Margaret Gagliardi wrote:
>>
>> Brian,
>> I generated the report, but do not see an option to export it.
>>  It is 132 pages. What do I do to export it?
>> Thanks Margaret
>>
>> On Sun, Jul 1, 2018 at 10:58 AM, Brian Kelly >  > >> wrote:
>>
>>  Not directly. You can however export the relationships
>> report to a .csv file which can be imported into a spreadsheet
>> program. Sorting the spreadsheet by relationship will group your
>> cousins.
>>
>>  Brian Kelly
>>
>>
>>  On 01-Jul-18 10:50 AM, Margaret Gagliardi wrote:
>>
>>  Is it possible to get a report that shows all My first
>> and second cousin in Legacy?
>>
>>  Thanks
>>  Margaret
>>
>>
>>
>>  --
>>  LegacyUserGroup mailing list
>> LegacyUserGroup@legacyusers.com
>> 
>> >
>> >
>>  To manage your subscription and unsubscribe
>> http://legacyusers.com/mailman/listinfo/legacyusergroup_
>> legacyusers.com
>> > legacyusers.com>
>> > legacyusers.com
>> > legacyusers.com>>
>>  Archives at:
>> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
>> 
>> > >
>>
>>
>>
>>
>>
>>
>> --
>> Gene Young
>> Researching Young, Harer, Cox & Sallada
>> With Legacy Family Tree
>> http://myyoungs.atspace.com/index.htm
>> 
>>
>>
>> --
>> LegacyUserGroup mailing list
>> LegacyUserGroup@legacyusers.com > users.com>
>> To manage your subscription and unsubscribe
>> http://legacyusers.com/mailman/listinfo/legacyusergroup_
>> legacyusers.com
>> > legacyusers.com>
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>> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
>> 
>>
>>
>>
>>
>>
> --
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Re: [LegacyUG] First & Second Cousins Report

[Brian Kelly]

In Excel, use file Open then browse to the folder where you saved the 
.csv file.


You will have to change the type of file Excel looks for from .xls to 
.csv. Use the down arrow in the file type box to do that. .csv is under 
the text files list.


Brian Kelly

On 01-Jul-18 11:56 AM, Margaret Gagliardi wrote:

Thanks Gene,
I have made it that far and I have a Windows 7 machine and have opened 
an Excel spreadsheet.  However when I try to get the file, I cannot see 
it and only have  "Open" as an option to get a file.  How do I get this 
cvs file into Excel?

Margaret

On Sun, Jul 1, 2018 at 11:26 AM, Gene Young > wrote:


In the bottom right corner of Relationship Report Options check the
radio button marked CSV file then click create.  It will ask for a
name an save location.  Enter them and hit save.


On 7/1/2018 11:10 AM, Margaret Gagliardi wrote:

Brian,
I generated the report, but do not see an option to export it. 
It is 132 pages. What do I do to export it?

Thanks Margaret

On Sun, Jul 1, 2018 at 10:58 AM, Brian Kelly mailto:exma...@gmail.com> >> wrote:

     Not directly. You can however export the relationships
report to a .csv file which can be imported into a spreadsheet
program. Sorting the spreadsheet by relationship will group your
cousins.

     Brian Kelly


     On 01-Jul-18 10:50 AM, Margaret Gagliardi wrote:

         Is it possible to get a report that shows all My first
and second cousin in Legacy?

         Thanks
         Margaret



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>
     To manage your subscription and unsubscribe
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>
     Archives at:
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>






-- 


Gene Young
Researching Young, Harer, Cox & Sallada
With Legacy Family Tree
http://myyoungs.atspace.com/index.htm



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Re: [LegacyUG] First & Second Cousins Report

[Jenny M Benson]

On 01/07/2018 16:56, Margaret Gagliardi wrote:

Thanks Gene,
I have made it that far and I have a Windows 7 machine and have opened 
an Excel spreadsheet.  However when I try to get the file, I cannot see 
it and only have  "Open" as an option to get a file.  How do I get this 
cvs file into Excel?


On the window which opens to allow you to select a file to open, you 
will see a button marked "All Excell files" next to where the file name 
is entered.  Click on that button and select "All files (*.*)" and then 
you will see your .csv file in the box above (provided you have selected 
the right folder!)




--
Jenny M Benson - http://jennygenes.blogspot.co.uk/
Wrexham, UK

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Re: [LegacyUG] First & Second Cousins Report

[Margaret Gagliardi]

Thanks Gene,
I have made it that far and I have a Windows 7 machine and have opened an
Excel spreadsheet.  However when I try to get the file, I cannot see it and
only have  "Open" as an option to get a file.  How do I get this cvs file
into Excel?
Margaret

On Sun, Jul 1, 2018 at 11:26 AM, Gene Young  wrote:

> In the bottom right corner of Relationship Report Options check the radio
> button marked CSV file then click create.  It will ask for a name an save
> location.  Enter them and hit save.
>
>
> On 7/1/2018 11:10 AM, Margaret Gagliardi wrote:
>
>> Brian,
>> I generated the report, but do not see an option to export it.  It is 132
>> pages. What do I do to export it?
>> Thanks Margaret
>>
>> On Sun, Jul 1, 2018 at 10:58 AM, Brian Kelly > exma...@gmail.com>> wrote:
>>
>> Not directly. You can however export the relationships report to a
>> .csv file which can be imported into a spreadsheet program. Sorting the
>> spreadsheet by relationship will group your cousins.
>>
>> Brian Kelly
>>
>>
>> On 01-Jul-18 10:50 AM, Margaret Gagliardi wrote:
>>
>> Is it possible to get a report that shows all My first and second
>> cousin in Legacy?
>>
>> Thanks
>> Margaret
>>
>>
>>
>> --
>> LegacyUserGroup mailing list
>> LegacyUserGroup@legacyusers.com > users.com>
>> To manage your subscription and unsubscribe
>> http://legacyusers.com/mailman/listinfo/legacyusergroup_legacyusers.com <
>> http://legacyusers.com/mailman/listinfo/legacyusergroup_legacyusers.com>
>> Archives at:
>> http://www.mail-archive.com/legacyusergroup@legacyusers.com/ <
>> http://www.mail-archive.com/legacyusergroup@legacyusers.com/>
>>
>>
>>
>>
>>
>
> --
>
> Gene Young
> Researching Young, Harer, Cox & Sallada
> With Legacy Family Tree
> http://myyoungs.atspace.com/index.htm
>
>
> --
>
> LegacyUserGroup mailing list
> LegacyUserGroup@legacyusers.com
> To manage your subscription and unsubscribe http://legacyusers.com/mailman
> /listinfo/legacyusergroup_legacyusers.com
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Re: [LegacyUG] First & Second Cousins Report

[Gene Young]

In the bottom right corner of Relationship Report Options check the radio 
button marked CSV file then click create.  It will ask for a name an save 
location.  Enter them and hit save.


On 7/1/2018 11:10 AM, Margaret Gagliardi wrote:

Brian,
I generated the report, but do not see an option to export it.  It is 132 
pages. What do I do to export it?
Thanks Margaret

On Sun, Jul 1, 2018 at 10:58 AM, Brian Kelly mailto:exma...@gmail.com>> wrote:

Not directly. You can however export the relationships report to a .csv 
file which can be imported into a spreadsheet program. Sorting the spreadsheet 
by relationship will group your cousins.

Brian Kelly


On 01-Jul-18 10:50 AM, Margaret Gagliardi wrote:

Is it possible to get a report that shows all My first and second 
cousin in Legacy?

Thanks
Margaret



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--

Gene Young
Researching Young, Harer, Cox & Sallada
With Legacy Family Tree
http://myyoungs.atspace.com/index.htm

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Re: [LegacyUG] First & Second Cousins Report

[Margaret Gagliardi]

Brian,
I generated the report, but do not see an option to export it.  It is 132
pages. What do I do to export it?
Thanks Margaret

On Sun, Jul 1, 2018 at 10:58 AM, Brian Kelly  wrote:

> Not directly. You can however export the relationships report to a .csv
> file which can be imported into a spreadsheet program. Sorting the
> spreadsheet by relationship will group your cousins.
>
> Brian Kelly
>
>
> On 01-Jul-18 10:50 AM, Margaret Gagliardi wrote:
>
>> Is it possible to get a report that shows all My first and second cousin
>> in Legacy?
>>
>> Thanks
>> Margaret
>>
>>
>>
> --
>
> LegacyUserGroup mailing list
> LegacyUserGroup@legacyusers.com
> To manage your subscription and unsubscribe http://legacyusers.com/mailman
> /listinfo/legacyusergroup_legacyusers.com
> Archives at:
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Re: [LegacyUG] First & Second Cousins Report

[Brian Kelly]

Not directly. You can however export the relationships report to a .csv 
file which can be imported into a spreadsheet program. Sorting the 
spreadsheet by relationship will group your cousins.


Brian Kelly

On 01-Jul-18 10:50 AM, Margaret Gagliardi wrote:
Is it possible to get a report that shows all My first and second cousin 
in Legacy?


Thanks
Margaret




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[LegacyUG] First & Second Cousins Report

[Margaret Gagliardi]

Is it possible to get a report that shows all My first and second cousin in
Legacy?

Thanks
Margaret
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[LegacyUG] Monthly Reminder

[Michele Lewis]

Legacy User Group Monthly Reminder

 

1) Please help us keep the Legacy User Group Email List friendly, helpful,
and fun.

 

2) We do not allow attachments or embedded images because we have users that
are on dial up or have metered connections. Also, please send your emails
using plain text. Some users are using email clients that can't "see" HTML
or RichText so they end up with garbled emails.

 

3) Please create a new email to LegacyUserGroup@LegacyUsers.com to start a
new thread (topic). DO NOT just hit Reply and change the Subject line.  When
replying to an ongoing conversation, please trim your messages so that only
the most current earlier responses are included.

 

4) Please keep the conversation confined to the Legacy program and to the
add-ons that work with Legacy. Since we have a direct sync to FamilySearch,
FamilySearch questions are usually fair game. You can post questions about
MyHeritage if your question relates to Legacy in some way. If you are having
a problem with MyHeritage please email their tech support at
supp...@myheritage.com. Once we have the direct sync to MyHeritage we will
expand what we allow.

 

5) Several Legacy staff members and beta testers monitor this list and they
may advise you to email supp...@legacyfamilytree.com for more complex
technical support issues or ask you to send enhancement requests here
https://legacyfamilytree.com/Suggest.asp  The LUG email list is more for
"How do I... in Legacy?" and for tips that will help other users.

 

6) Keep up to date with what's going on at Legacy by subscribing to our
newsletter at https://legacyfamilytree.com/subscribe.asp. You can also click
over to the Legacy Home tab to see hot links to all of the latest news
articles and announcements in Legacy itself.

 

7) Don't forget that you can also join the Legacy User Group Facebook page
for even more interaction with the staff, beta testers, translators, and
other users https://www.facebook.com/groups/LegacyUserGroup/   

 

8) If you ever want unsubscribe from the LUG email list, there is a link at
the bottom of every email that you can use

 

9) If you have any problems concerning the Legacy User Group List you can
email mich...@legacyfamilytree.com  

 

Michele Simmons Lewis, CGR

Legacy Educator

Legacy Family Tree/MyHeritage

mich...@legacyfamilytree.com   

www.legacyfamilytree.com    

 

 

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Re: [LegacyUG] Warning about My Heritage

[Valerie Garton]

With these types of complaints about MyH I suggest you cc Geoff Rassmussen 
[ge...@legacyfamilytree.com] in as he is very concerned about the Australians 
attitudes to their experiences at MyH. He was talking about doing a 
webinar/email/letter or something and asked me if I would be happy to 
participate. Not heard anything further to this as yet. PS I have not been 
reading all of these messages just keep seeing the same subject line.

Cheers from Valerie Garton [nee Vaughan] in sunny Sydney

-Original Message-
From: LegacyUserGroup  On Behalf Of 
Cathy Pinner
Sent: Sunday, 1 July 2018 1:31 PM
To: Legacy User Group 
Subject: Re: [LegacyUG] Warning about My Heritage

Everyone needs to be aware that MyHeritage subscriptions renew without warning. 
You actually agree when you subscribe but it's easily overlooked.
They could do a lot to change people's perception if they gave a warning when a 
subscription was due for renewal as Ancestry does.

At least now they appear to refund when people complain.

In MyHeritage if you go to the My Purchases and click to see details, you can 
click to Stop annual renewal. I look for this type of setting on any website I 
pay a sub to these days and uncheck auto-renewal if I'm unsure whether or not I 
will want to renew. I also set an alert for 2-4 weeks beforehand so that a) I 
can review whether I want to renew and b) if I'm not going to renew I can 
prioritise using the site while I have access. I've used various programs to do 
this but am discovering that Windows 10 in built Reminder system works well.

Cathy

Carl Cox wrote:
>
> When the company you  hate buys the program you love, it puts you 
> between a rock and a hard place. You have my condolences. (And I don’t 
> know if I changed the subject line or not.) Carl MyHeritage taking my 
> money was the last straw for me and why I wanted to delete all trace 
> of them from my computer. In my mind the issues were directly related. 
> In addition, there appeared to be yet another reason to warn people 
> about MyHeritage- it seemed to have its tentacles everywhere making it 
> difficult to delete. I previously had a variety of bad experiences 
> with MyHeritage. That is why I had not renewed my subscription would 
> never do so.
>
> John


> Carl Cox  Sunday, 1 July 2018 11:13 AM 
> When the company you  hate buys the program you love, it puts you 
> between a rock and a hard place. You have my condolences. (And I don’t 
> know if I changed the subject line or not.) Carl MyHeritage taking my 
> money was the last straw for me and why I wanted to delete all trace 
> of them from my computer. In my mind the issues were directly related. 
> In addition, there appeared to be yet another reason to warn people 
> about MyHeritage- it seemed to have its tentacles everywhere making it 
> difficult to delete. I previously had a variety of bad experiences 
> with MyHeritage. That is why I had not renewed my subscription would 
> never do so.
>
> John
> johnbernac...@iprimus.com.au 
> Sunday, 1 July 2018 9:26 AM
>
> There will always be a grey area in regard to the point at which a 
> response to a thread or topic is relevant, or should become a whole 
> new thread but perhaps we can improve how we respond.
>
> For example, “Warning about MyHeritage / OFF LIST / Personal Emails”. 
> People generally do not intentionally “hijack” (one person’s word) LUG 
> threads. We all make errors and have different skills, abilities, 
> experiences and perceptions. Yes, we do need to keep consistent LUG 
> practices and standards and sometimes people need to be given
> guidance- a gentle reminder, explanation or nudge in the right 
> direction. Occasionally we may need to cut a person some slack.
>
> It was not me who changed the subject from “Warning about MyHeritage” 
> to “Warning about MyHeritage / OFF LIST / Personal Emails”, leaving 
> the original subject line within the new subject line. This occurred 
> when other people changed the topic to Norton. It appears that one 
> person responded to another person off list but the reply went 
> (probably inadvertently) to the whole LUG.
>
> Later I posted a request, under that subject line, for help to delete 
> MyHeritage from my computer. Arnold however sent a complaint to the 
> LUG that my request for help had nothing to do with current topic:
>
> “John, Cathy, and CE,
>  I would like to voice my complaint that this message, with 
> the Subject line, "Re:
> [LegacyUG] FW: Warning about MyHeritage / OFF LIST / Personal Emails" 
> has been hijacked and changed into something far different.
>  Those of us interested in the original thread have been thwarted.
>  "...Having difficulty deleting MyHeritage from my computer" 
> was not even close to the existing discussion. The responders should 
> have, at least, changed the subject line to something relevant.
>Arnold Sprague”
>
> At th