Re: [LegacyUG] Tips for Updating to Legacy 10

[sarah hughes]

Thanks again, Cathy
Will try all these tips tomorrow


On Sat, Jun 15, 2024, 12:55 Cathy Pinner  wrote:

> Sarah,
> I've already given you the Support article on how to find a lost file.
> Your file will be there.
> You don't have to have Legacy at all to install Legacy 10. But if you
> have Legacy you convert your earlier Legacy database into Legacy 10 format.
> If you've been using Legacy, even a much earlier one, you can open your
> current database -when you find it OR use your latest Legacy data backup
> zip - you have been backing up haven't you?
> Here's the Support file again:
> <
> https://legacyfamilytree.com/help-center/?a=I-lost-my-family-file---id--K-I9BVL_R5SkFN6sY2Vaeg
> >
>
> No you shouldn't reset your Laptop to an earlier time. Use the options
> in the Support article or open Windows File Explorer and search yourself
> for *.fdb files.
>
> Cathy
>
> > sarah hughes 
> > Saturday, 15 June 2024 7:47 PM
> > But my problem is that I can't update to Legacy 10, because I don't
> > have Legacy 9 to upgrade it from. Sure, I could install Legacy 10, but
> > then I would still have no tree there. I could create a gedcom from my
> > Genes reunited tree, but as someone said, gedcom is the last resort! I
> > have an external hard-drive plugged into my laptop, so perhaps it
> > might be on there. But if it's gone from the laptop, it will probably
> > be gone from there too!
> > Should I reset laptop to an earlier time and see if it reappears,
> > perhaps? Thank you, Sarah
> >
> >
> >
> > Linda G 
> > Saturday, 15 June 2024 3:36 AM
> > Legacy 10 has it's own big blue circle with a white "L.  Hover your
> > mouse over the icon, if it reads Legacy 9, delete it. That one won't
> > work. Since you updated, you no longer have Legacy 9 on your
> > computer.  Go to Start, show all apps, scroll down to located the
> > Legacy 10 icon.  At least, that was all that I had to do.  Then pinned
> > it to Start and I dragged the icon to where I wanted it.
> >
> >
> >
> > sarah hughes 
> > Saturday, 15 June 2024 2:31 AM
> > I have just opened my Legacy 9 from the task bar where I keep it
> > attached, and to my horror my whole family tree has disappeared! All I
> > get is that silly sample one, and I have gone through the list that
> > Legacy gave me, but none of them come up with my tree. Even where I
> > had it saved in my computer files, there are just 2 sample files of
> > that other silly tree. Please help. as I need to upgrade to 10, but
> > how can I when my tree has just disappeared from everywhere? I was
> > only using it the other day! Would resetting my laptop to an earlier
> > time help, please? It is Windows 11, and I had the free Legacy 9 edition.
> >
> >
> >
> > Cathy Pinner 
> > Thursday, 13 June 2024 11:02 AM
> > Legacy 10 has been released and is free for everyone. It has all the
> > Deluxe features for free. It has the same look and feel as Legacy 8
> > and 9. It has some new features and reports and tweaks to existing
> > features and reports.
> > The new features are listed on the renewed Legacy website. The full
> > list is in this blog:
> > <
> https://news.legacyfamilytree.com/legacy_news/2024/06/the-new-legacy-family-tree-10-is-here-and-its-all-free.html>
>
> > It's advised to be running Windows 10 or Windows 11. Not all features
> > are guaranteed to work on earlier Windows versions.
> > Here's the things to do to make the process as trouble free as
> > possible with some comments on where a few people out of the thousands
> > who have updated have been encountering problems. Note it will
> > overwrite Legacy 9. You can't run both versions as the settings are
> > all locked to the same folder ...\Documents\Legacy Family
> > Tree\_AppData\ folder 1. Run File > File Maintenance > check/repair on
> > your files. You should be doing this regularly to keep your database
> > healthy. 2. Verify that there are no broken media links. Tools>Media
> > Relinker You can fix them in Legacy 10 but you need to know they
> > weren't caused by the upgrade. 3. Backup your family file and media
> > files. Preferably make sure you also have these backups off your
> > computer either in a cloud or on external drive. 4. Download 10 from
> > the website. Some people encounter problems because a) they make a
> > typo when entering their email address, b) the email goes to spam or
> > doesn't arrive. If it doesn't arrive try a different email address c)
> > the link in the email doesn't work and they need to copy and paste the
> > link to their browser.
> > 5. Install 10 and enjoy. Some people encounter problems with the
> > installation because their security software blocks it or part of it.
> > Pausing the security software during installation solves that. If
> > concerned you can go into Aeroplane mode/come offline for the
> > installation. If there is any problem after installation RESTART your
> > computer an

Re: [LegacyUG] Tips for Updating to Legacy 10

[sarah hughes]

Thank you. Will try all these things tomorrow, as nearly bedtime in the UK


On Sat, Jun 15, 2024, 04:17 Cathy Pinner  wrote:

> Sarah,
> You will probably see your file in the Recent File list if you haven't
> moved or deleted it.
> The Recent File List is found by clicking the L top left corner of the
> Legacy screen if the L is larger than the title bar. If it isn't, you'll
> see a System Ribbon tab and it's on that instead. It depends on the
> Design Style you are using.
>   Here's the support article on finding a lost file:
> <
> https://legacyfamilytree.com/help-center/?a=I-lost-my-family-file---id--K-I9BVL_R5SkFN6sY2Vaeg
> >
>
> It's possible that Options > Customise 1.2 is no longer pointing to the
> file you want to automatically open.
> It's also possible that you haven't set Options > Customise 6.1 and 6.2
> to where you want your file to be.
>
> Another possibility is that your Documents folder is inside OneDrive
> because you asked OneDrive to sync it or you agreed to let Windows
> backup your data. If so, you need to go to the OneDrive settings and
> make sure it is keeping local copies of your files as well as syncing
> them to the OneDrive cloud.
>
> Cathy
> > sarah hughes 
> > Saturday, 15 June 2024 2:31 AM
> > I have just opened my Legacy 9 from the task bar where I keep it
> > attached, and to my horror my whole family tree has disappeared! All I
> > get is that silly sample one, and I have gone through the list that
> > Legacy gave me, but none of them come up with my tree. Even where I
> > had it saved in my computer files, there are just 2 sample files of
> > that other silly tree. Please help. as I need to upgrade to 10, but
> > how can I when my tree has just disappeared from everywhere? I was
> > only using it the other day! Would resetting my laptop to an earlier
> > time help, please? It is Windows 11, and I had the free Legacy 9 edition.
> >
> >
> >
> > Cathy Pinner 
> > Thursday, 13 June 2024 11:02 AM
> > Legacy 10 has been released and is free for everyone. It has all the
> > Deluxe features for free. It has the same look and feel as Legacy 8
> > and 9. It has some new features and reports and tweaks to existing
> > features and reports.
> > The new features are listed on the renewed Legacy website. The full
> > list is in this blog:
> > <
> https://news.legacyfamilytree.com/legacy_news/2024/06/the-new-legacy-family-tree-10-is-here-and-its-all-free.html>
>
> > It's advised to be running Windows 10 or Windows 11. Not all features
> > are guaranteed to work on earlier Windows versions.
> > Here's the things to do to make the process as trouble free as
> > possible with some comments on where a few people out of the thousands
> > who have updated have been encountering problems. Note it will
> > overwrite Legacy 9. You can't run both versions as the settings are
> > all locked to the same folder ...\Documents\Legacy Family
> > Tree\_AppData\ folder 1. Run File > File Maintenance > check/repair on
> > your files. You should be doing this regularly to keep your database
> > healthy. 2. Verify that there are no broken media links. Tools>Media
> > Relinker You can fix them in Legacy 10 but you need to know they
> > weren't caused by the upgrade. 3. Backup your family file and media
> > files. Preferably make sure you also have these backups off your
> > computer either in a cloud or on external drive. 4. Download 10 from
> > the website. Some people encounter problems because a) they make a
> > typo when entering their email address, b) the email goes to spam or
> > doesn't arrive. If it doesn't arrive try a different email address c)
> > the link in the email doesn't work and they need to copy and paste the
> > link to their browser.
> > 5. Install 10 and enjoy. Some people encounter problems with the
> > installation because their security software blocks it or part of it.
> > Pausing the security software during installation solves that. If
> > concerned you can go into Aeroplane mode/come offline for the
> > installation. If there is any problem after installation RESTART your
> > computer and it is usually solved. Have fun, Cathy
>
>
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