Re: [LegacyUG] MyHeritage auto renewal warning

[Jennifer Crockett]

Hi Cliff

I just wanted to update you and the group the outcome of this.

First of all I was pleasantly surprised that my request for a refund was met
with no resistance at all. The agent said she would initiate it and a few
hours later I got an email from MyHeritage saying the refund was issued.

Unfortunately for me over the few days or so it took for the banking
processes to be complete, despite the fact My Heritage gave me a full
refund, the foreign exchange rate had dipped and I ended up with just over
AUS$20 less than I paid. This was probably compounded by the fact that there
was a weekend in between as I was debited on a Friday and credited on a
Wednesday. I also suspect it had something to do with the different buying
and selling rates for foreign exchange the banks mysteriously employ. I can
live with this.

I still don't think it is right that MyHeritage doesn't warn you about an
upcoming auto renewal. Current Australian consumer laws deem this
unacceptable as they do the non-transparency around their auto renewal
policies.

My tip to take from all of this is that no matter what sort of contract you
enter that may have an auto renewal - magazine subscription, Christmas Club
hamper plan (I don't have one but apparently Australian consumers have been
caught out with this) or any other subscriptions - to check immediately you
subscribe if there is an auto renewal opt out you can initiate.

Regards,

Jennifer


From: LegacyUserGroup [mailto:legacyusergroup-boun...@legacyusers.com] On
Behalf Of Cliff Gittens
Sent: Sunday, 8 October 2017 1:50 PM
To: Legacy User Group <legacyusergroup@legacyusers.com>
Subject: Re: [LegacyUG] MyHeritage auto renewal warning

Hi Jennifer,

Several months ago I faced the same problem with MyHeritage as you explained
in your email today.  Initially, MyHeritage said too bad that you didn't
read the small print in your initial subscription documentation.  They
weren't going to provide a refund.  I bitterly complained and they advised
that they could give me a partial refund, which I think was 25%.  I
continued to complain to the agent and was advised, after he spoke to his
supervisor, that they could provide a 50% refund.  At this point I got
really angry and continued to explain that their business practices with
respect to subscription renewals were archaic, out of date and out of touch
with modern business practices.   The agent again asked me to hold while he
further discussed the matter with his supervisor.  The agent came back and
advised that they would provide, in this one special instance, a 100%
refund.  Which they did.

Maybe MyHeritage's business practices with respect to autosubscription
renews has gotten better over the last few months, I sure hope so.  But if
it hasn't I can advise from my experience that you can get all of your
subscription renewal refunded if you are aggressive enough.

Good luck.

Cliff Gittens


mailto:jcrock...@optusnet.com.au
Saturday, October 07, 2017 6:57 PM
My account with MyHeritage was automatically renewed yesterday. I did not
want this to happen and will have to wait till they are open for business on
the phones till tonight to request a refund. I hope that goes well for me.
I know - I should have checked it out before, as there is a stop auto
renewal request I could have sent, but it took a bit of searching to find it
just now.
Wouldn't it be nice if they did what Ancestry does, and warn you a month
prior to renewal to see if you want to renew or not? I had an Ancestry sub
till recently and when I responded that I didn't want to renew, it took
effect and was seamless.

Jennifer
Melbourne, Australia


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Re: [LegacyUG] MyHeritage auto renewal warning

[CE WOOD]

That will cancel the subscription itself, not the just automatic renewal of the 
subscription!



CE


From: LegacyUserGroup <legacyusergroup-boun...@legacyusers.com> on behalf of 
Evert van Dijken <evert...@gmail.com>
Sent: Sunday, October 8, 2017 6:01 AM
To: Legacy User Group
Subject: Re: [LegacyUG] MyHeritage auto renewal warning

http://helpcenter.myheritage.com/mailto-contactForm/31364998/How-do-I-cancel-the-automatic-subscription-renewal.htm
How do I cancel the automatic subscription 
renewal?<http://helpcenter.myheritage.com/mailto-contactForm/31364998/How-do-I-cancel-the-automatic-subscription-renewal.htm>
helpcenter.myheritage.com
If you are enrolled in an automatic subscription renewal and you would like to 
cancel it, please follow these steps: 1. Log in to your online family site




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Re: [LegacyUG] MyHeritage auto renewal warning

[Evert van Dijken]

http://helpcenter.myheritage.com/mailto-contactForm/31364998/How-do-I-cancel-the-automatic-subscription-renewal.htm

Evert

2017-10-08 8:16 GMT+02:00 Ian Thomas <il.tho...@outlook.com>:

> Jennifer – that’s helpful, for a BG Plus subscription. See below, for how
> they handle that.
>
>
>
> Actually, I reckon they have conned me with one of the “upgrade  now from
> Free” promotions, about 6 months ago –  it was supposed to be a BG Plus, in
> my understanding, but appears not to be. Frankly, the subscription I have
> paid for is not very useful at all. Now, I just want to be able to ensure
> they don’t auto-bill me in November.
>
>
>
> *Note: Cancelling only Cancels the Auto Renewal. Not the service you paid
> for. All Sales Final.
>
> *NOTE: You must cancel before your expiration date or your account will
> automatically renew. Support does not cancel subscription or accounts.
> Also, a phone call or email requesting cancellation WILL NOT cancel your
> account. You the user must cancel your own account or subscription by
> selecting “Cancel Subscription” underneath the Green “Buy Now” or "Update
> Payment Information".*
>
>
>
>
>
> Regards, Ian
>
> Albert Park, Victoria 3206 Australia
>
>
>
> *From:* LegacyUserGroup [mailto:legacyusergroup-boun...@legacyusers.com] *On
> Behalf Of *Jennifer Crockett
> *Sent:* Sunday, 8 October 2017 4:13 PM
> *To:* 'Legacy User Group' <legacyusergroup@legacyusers.com>
> *Subject:* Re: [LegacyUG] MyHeritage auto renewal warning
>
>
>
> Try his link:
>
> http://community.billiongraves.com/6903/how-do-i-manage-my-bg-plus-
> subscription
>
>
>
> *From:* LegacyUserGroup [mailto:legacyusergroup-boun...@legacyusers.com
> <legacyusergroup-boun...@legacyusers.com>] *On Behalf Of *Ian Thomas
> *Sent:* Sunday, 8 October 2017 1:36 PM
> *To:* Legacy User Group <legacyusergroup@legacyusers.com>
> *Subject:* Re: [LegacyUG] MyHeritage auto renewal warning
>
>
>
> A different Auto-renewal  question, which some may be able to help me
> with: is there a STOP process for autorenewal of *BillionGraves*?
>
>
>
> Regards, Ian
>
> Albert Park, Victoria 3206 Australia
>
> --
>
> LegacyUserGroup mailing list
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> To manage your subscription and unsubscribe http://legacyusers.com/
> mailman/listinfo/legacyusergroup_legacyusers.com
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Re: [LegacyUG] MyHeritage auto renewal warning

[Ian Thomas]

Jennifer - that's helpful, for a BG Plus subscription. See below, for how they 
handle that.

Actually, I reckon they have conned me with one of the "upgrade  now from Free" 
promotions, about 6 months ago -  it was supposed to be a BG Plus, in my 
understanding, but appears not to be. Frankly, the subscription I have paid for 
is not very useful at all. Now, I just want to be able to ensure they don't 
auto-bill me in November.

*Note: Cancelling only Cancels the Auto Renewal. Not the service you paid for. 
All Sales Final.

NOTE: You must cancel before your expiration date or your account will 
automatically renew. Support does not cancel subscription or accounts. Also, a 
phone call or email requesting cancellation WILL NOT cancel your account. You 
the user must cancel your own account or subscription by selecting "Cancel 
Subscription" underneath the Green "Buy Now" or "Update Payment Information".


Regards, Ian
Albert Park, Victoria 3206 Australia

From: LegacyUserGroup [mailto:legacyusergroup-boun...@legacyusers.com] On 
Behalf Of Jennifer Crockett
Sent: Sunday, 8 October 2017 4:13 PM
To: 'Legacy User Group' <legacyusergroup@legacyusers.com>
Subject: Re: [LegacyUG] MyHeritage auto renewal warning

Try his link:
http://community.billiongraves.com/6903/how-do-i-manage-my-bg-plus-subscription

From: LegacyUserGroup [mailto:legacyusergroup-boun...@legacyusers.com] On 
Behalf Of Ian Thomas
Sent: Sunday, 8 October 2017 1:36 PM
To: Legacy User Group 
<legacyusergroup@legacyusers.com<mailto:legacyusergroup@legacyusers.com>>
Subject: Re: [LegacyUG] MyHeritage auto renewal warning


A different Auto-renewal  question, which some may be able to help me with: is 
there a STOP process for autorenewal of BillionGraves?



Regards, Ian

Albert Park, Victoria 3206 Australia
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Re: [LegacyUG] MyHeritage auto renewal warning

[Jennifer Crockett]

Try his link:

http://community.billiongraves.com/6903/how-do-i-manage-my-bg-plus-subscript
ion

 

From: LegacyUserGroup [mailto:legacyusergroup-boun...@legacyusers.com] On
Behalf Of Ian Thomas
Sent: Sunday, 8 October 2017 1:36 PM
To: Legacy User Group <legacyusergroup@legacyusers.com>
Subject: Re: [LegacyUG] MyHeritage auto renewal warning

 

A different Auto-renewal  question, which some may be able to help me with:
is there a STOP process for autorenewal of BillionGraves? 

 

Regards, Ian 

Albert Park, Victoria 3206 Australia

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Re: [LegacyUG] MyHeritage auto renewal warning

[Jennifer Crockett]

Go to this page

https://www.myheritage.com/help-center

In the Search box, type in ”how do i cancel the automatic subscription renewal”

It will give the instructions.

 

Jennifer

 

 

From: LegacyUserGroup [mailto:legacyusergroup-boun...@legacyusers.com] On 
Behalf Of Kathy Almquist
Sent: Sunday, 8 October 2017 2:09 PM
To: Legacy User Group <legacyusergroup@legacyusers.com>
Subject: Re: [LegacyUG] MyHeritage auto renewal warning

 

How do you stop auto pay?   I've looked at the web site and can't find it!

 

 

On Sat, Oct 7, 2017 at 8:49 PM, Cliff Gittens <cliff.gitt...@gmail.com 
<mailto:cliff.gitt...@gmail.com> > wrote:

Hi Jennifer,

Several months ago I faced the same problem with MyHeritage as you explained in 
your email today.  Initially, MyHeritage said too bad that you didn't read the 
small print in your initial subscription documentation.  They weren't going to 
provide a refund.  I bitterly complained and they advised that they could give 
me a partial refund, which I think was 25%.  I continued to complain to the 
agent and was advised, after he spoke to his supervisor, that they could 
provide a 50% refund.  At this point I got really angry and continued to 
explain that their business practices with respect to subscription renewals 
were archaic, out of date and out of touch with modern business practices.   
The agent again asked me to hold while he further discussed the matter with his 
supervisor.  The agent came back and advised that they would provide, in this 
one special instance, a 100% refund.  Which they did.

Maybe MyHeritage's business practices with respect to autosubscription renews 
has gotten better over the last few months, I sure hope so.  But if it hasn't I 
can advise from my experience that you can get all of your subscription renewal 
refunded if you are aggressive enough.

Good luck.

Cliff Gittens




Jennifer Crockett <mailto:jcrock...@optusnet.com.au> 

Saturday, October 07, 2017 6:57 PM

My account with MyHeritage was automatically renewed yesterday. I did not
want this to happen and will have to wait till they are open for business on
the phones till tonight to request a refund. I hope that goes well for me.
I know - I should have checked it out before, as there is a stop auto
renewal request I could have sent, but it took a bit of searching to find it
just now.
Wouldn't it be nice if they did what Ancestry does, and warn you a month
prior to renewal to see if you want to renew or not? I had an Ancestry sub
till recently and when I responded that I didn't want to renew, it took
effect and was seamless.

Jennifer
Melbourne, Australia

 

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Re: [LegacyUG] MyHeritage auto renewal warning

[Lucy Shore]

A number of years ago I had the same experience as Cliff Gittens, except
that it was with Ancestry. I had quite an argument with them but in the end
I won! Not too long afterward I noticed that they had changed their policy
to what it is today. I don't imagine for a moment that I was the only one
who complained -- I imagine many people did -- until the pressure convinced
them that there was a better way!

Lucy

On Sat, Oct 7, 2017 at 9:49 PM, Cliff Gittens 
wrote:

> Hi Jennifer,
>
> Several months ago I faced the same problem with MyHeritage as you
> explained in your email today.  Initially, MyHeritage said too bad that
> you didn't read the small print in your initial subscription
> documentation.  They weren't going to provide a refund.  I bitterly
> complained and they advised that they could give me a partial refund, which
> I think was 25%.  I continued to complain to the agent and was advised,
> after he spoke to his supervisor, that they could provide a 50% refund.  At
> this point I got really angry and continued to explain that their business
> practices with respect to subscription renewals were archaic, out of date
> and out of touch with modern business practices.   The agent again asked me
> to hold while he further discussed the matter with his supervisor.  The
> agent came back and advised that they would provide, in this one special
> instance, a 100% refund.  Which they did.
>
> Maybe MyHeritage's business practices with respect to autosubscription
> renews has gotten better over the last few months, I sure hope so.  But if
> it hasn't I can advise from my experience that you can get all of your
> subscription renewal refunded if you are aggressive enough.
>
> Good luck.
>
> Cliff Gittens
>
>
>
>
>
> Jennifer Crockett 
> Saturday, October 07, 2017 6:57 PM
> My account with MyHeritage was automatically renewed yesterday. I did not
> want this to happen and will have to wait till they are open for business
> on
> the phones till tonight to request a refund. I hope that goes well for me.
> I know - I should have checked it out before, as there is a stop auto
> renewal request I could have sent, but it took a bit of searching to find
> it
> just now.
> Wouldn't it be nice if they did what Ancestry does, and warn you a month
> prior to renewal to see if you want to renew or not? I had an Ancestry sub
> till recently and when I responded that I didn't want to renew, it took
> effect and was seamless.
>
> Jennifer
> Melbourne, Australia
>
>
>
>
> --
>
> LegacyUserGroup mailing list
> LegacyUserGroup@legacyusers.com
> To manage your subscription and unsubscribe http://legacyusers.com/
> mailman/listinfo/legacyusergroup_legacyusers.com
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Re: [LegacyUG] MyHeritage auto renewal warning

[Kathy Almquist]

How do you stop auto pay?   I've looked at the web site and can't find it!


On Sat, Oct 7, 2017 at 8:49 PM, Cliff Gittens 
wrote:

> Hi Jennifer,
>
> Several months ago I faced the same problem with MyHeritage as you
> explained in your email today.  Initially, MyHeritage said too bad that
> you didn't read the small print in your initial subscription
> documentation.  They weren't going to provide a refund.  I bitterly
> complained and they advised that they could give me a partial refund, which
> I think was 25%.  I continued to complain to the agent and was advised,
> after he spoke to his supervisor, that they could provide a 50% refund.  At
> this point I got really angry and continued to explain that their business
> practices with respect to subscription renewals were archaic, out of date
> and out of touch with modern business practices.   The agent again asked me
> to hold while he further discussed the matter with his supervisor.  The
> agent came back and advised that they would provide, in this one special
> instance, a 100% refund.  Which they did.
>
> Maybe MyHeritage's business practices with respect to autosubscription
> renews has gotten better over the last few months, I sure hope so.  But if
> it hasn't I can advise from my experience that you can get all of your
> subscription renewal refunded if you are aggressive enough.
>
> Good luck.
>
> Cliff Gittens
>
>
>
>
>
> Jennifer Crockett 
> Saturday, October 07, 2017 6:57 PM
> My account with MyHeritage was automatically renewed yesterday. I did not
> want this to happen and will have to wait till they are open for business
> on
> the phones till tonight to request a refund. I hope that goes well for me.
> I know - I should have checked it out before, as there is a stop auto
> renewal request I could have sent, but it took a bit of searching to find
> it
> just now.
> Wouldn't it be nice if they did what Ancestry does, and warn you a month
> prior to renewal to see if you want to renew or not? I had an Ancestry sub
> till recently and when I responded that I didn't want to renew, it took
> effect and was seamless.
>
> Jennifer
> Melbourne, Australia
>
>
>
>
> --
>
> LegacyUserGroup mailing list
> LegacyUserGroup@legacyusers.com
> To manage your subscription and unsubscribe http://legacyusers.com/
> mailman/listinfo/legacyusergroup_legacyusers.com
> Archives at:
> http://www.mail-archive.com/legacyusergroup@legacyusers.com/
>
>
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Re: [LegacyUG] MyHeritage auto renewal warning

[Cliff Gittens]

Hi Jennifer,

Several months ago I faced the same problem with MyHeritage as you 
explained in your email today.  Initially, MyHeritage said too bad that 
you didn't read the small print in your initial subscription 
documentation.  They weren't going to provide a refund. I bitterly 
complained and they advised that they could give me a partial refund, 
which I think was 25%.  I continued to complain to the agent and was 
advised, after he spoke to his supervisor, that they could provide a 50% 
refund.  At this point I got really angry and continued to explain that 
their business practices with respect to subscription renewals were 
archaic, out of date and out of touch with modern business practices.   
The agent again asked me to hold while he further discussed the matter 
with his supervisor.  The agent came back and advised that they would 
provide, in this one special instance, a 100% refund.  Which they did.


Maybe MyHeritage's business practices with respect to autosubscription 
renews has gotten better over the last few months, I sure hope so.  But 
if it hasn't I can advise from my experience that you can get all of 
your subscription renewal refunded if you are aggressive enough.


Good luck.

Cliff Gittens






Jennifer Crockett 
Saturday, October 07, 2017 6:57 PM
My account with MyHeritage was automatically renewed yesterday. I did not
want this to happen and will have to wait till they are open for 
business on

the phones till tonight to request a refund. I hope that goes well for me.
I know - I should have checked it out before, as there is a stop auto
renewal request I could have sent, but it took a bit of searching to 
find it

just now.
Wouldn't it be nice if they did what Ancestry does, and warn you a month
prior to renewal to see if you want to renew or not? I had an Ancestry sub
till recently and when I responded that I didn't want to renew, it took
effect and was seamless.

Jennifer
Melbourne, Australia




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Re: [LegacyUG] MyHeritage auto renewal warning

[Ian Thomas]

A different Auto-renewal  question, which some may be able to help me with: is 
there a STOP process for autorenewal of BillionGraves?



Regards, Ian

Albert Park, Victoria 3206 Australia





-Original Message-
From: LegacyUserGroup [mailto:legacyusergroup-boun...@legacyusers.com] On 
Behalf Of Jennifer Crockett
Sent: Sunday, 8 October 2017 12:58 PM
To: LegacyUserGroup <LegacyUserGroup@LegacyUsers.com>
Subject: [LegacyUG] MyHeritage auto renewal warning



My account with MyHeritage was automatically renewed yesterday. I did not want 
this to happen and will have to wait till they are open for business on the 
phones till tonight to request a refund. I hope that goes well for me.

I know  - I should have checked it out before, as there is a stop auto renewal 
request I could have sent, but it took a bit of searching to find it just now.

Wouldn't it be nice if they did what Ancestry does, and warn you a month prior 
to renewal  to see if you want to renew or not? I had an Ancestry sub till 
recently and when I responded that I didn't want to renew, it took effect and 
was seamless.



Jennifer

Melbourne, Australia





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[LegacyUG] MyHeritage auto renewal warning

[Jennifer Crockett]

My account with MyHeritage was automatically renewed yesterday. I did not
want this to happen and will have to wait till they are open for business on
the phones till tonight to request a refund. I hope that goes well for me.
I know  - I should have checked it out before, as there is a stop auto
renewal request I could have sent, but it took a bit of searching to find it
just now.
Wouldn't it be nice if they did what Ancestry does, and warn you a month
prior to renewal  to see if you want to renew or not? I had an Ancestry sub
till recently and when I responded that I didn't want to renew, it took
effect and was seamless.

Jennifer
Melbourne, Australia


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