[LegacyUG] Update Unsuccessful
I just tried to update to the latest build of Legacy and received the following error message: Could not communicate to the network server, error 3. 404 not found. It gave me the option to abort or retry. I aborted. Then I tried to open Legacy (thinking I could just update to the latest build later) and it cannot open. So I guess I need to finish the update process now. What went wrong and what do I do? I am running the previous latest build on a Windows XP machine. Thanks. Nancy Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Update Unsuccessful
Are you updating from the Legacy Home tab? I just updated with no problem. You can always go to our website to download the update - www.LegacyFamilyTree.com Download Download Update. Sincerely, Sherry Technical Support Legacy Family Tree On Fri, Aug 16, 2013 at 12:07 PM, Nancy Stevens nancystevens4...@gmail.com wrote: I just tried to update to the latest build of Legacy and received the following error message: Could not communicate to the network server, error 3. 404 not found. It gave me the option to abort or retry. I aborted. Then I tried to open Legacy (thinking I could just update to the latest build later) and it cannot open. So I guess I need to finish the update process now. What went wrong and what do I do? I am running the previous latest build on a Windows XP machine. Thanks. Nancy Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Update Unsuccessful
Sherry, Thank you. I had initially tried to update from the Legacy Home tab. I just downloaded from the Legacy website, and everything looks fine but I was never asked for my customer number. My Source Writer sources still look OK. How can I confirm that I have the Deluxe version. Thanks. On Fri, Aug 16, 2013 at 2:13 PM, Sherry/Support she...@legacyfamilytree.com wrote: Are you updating from the Legacy Home tab? I just updated with no problem. You can always go to our website to download the update - www.LegacyFamilyTree.com Download Download Update. Sincerely, Sherry Technical Support Legacy Family Tree On Fri, Aug 16, 2013 at 12:07 PM, Nancy Stevens nancystevens4...@gmail.com wrote: I just tried to update to the latest build of Legacy and received the following error message: Could not communicate to the network server, error 3. 404 not found. It gave me the option to abort or retry. I aborted. Then I tried to open Legacy (thinking I could just update to the latest build later) and it cannot open. So I guess I need to finish the update process now. What went wrong and what do I do? I am running the previous latest build on a Windows XP machine. Thanks. Nancy Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Update Unsuccessful
Click on Help General Information, and a window will appear that gives you some data about what you're running. If you've got the Deluxe edition running, it will say that in big friendly letters at the top of the window, and you'll see your customer number in one of the fields. I expect that the file where your customer number is stored was not over-written when you downloaded and installed a fresh copy of the program, so when you opened it up it already knew you were a Deluxe user. Hope this helps. :-) Kind Regards, Wendy Nancy Stevens said the following on 17/08/2013 8:06 a.m.: Sherry, Thank you. I had initially tried to update from the Legacy Home tab. I just downloaded from the Legacy website, and everything looks fine but I was never asked for my customer number. My Source Writer sources still look OK. How can I confirm that I have the Deluxe version. Thanks. On Fri, Aug 16, 2013 at 2:13 PM, Sherry/Support she...@legacyfamilytree.com mailto:she...@legacyfamilytree.com wrote: Are you updating from the Legacy Home tab? I just updated with no problem. You can always go to our website to download the update - www.LegacyFamilyTree.com http://www.LegacyFamilyTree.com Download Download Update. Sincerely, Sherry Technical Support Legacy Family Tree On Fri, Aug 16, 2013 at 12:07 PM, Nancy Stevens nancystevens4...@gmail.com mailto:nancystevens4...@gmail.com wrote: I just tried to update to the latest build of Legacy and received the following error message: Could not communicate to the network server, error 3. 404 not found. It gave me the option to abort or retry. I aborted. Then I tried to open Legacy (thinking I could just update to the latest build later) and it cannot open. So I guess I need to finish the update process now. What went wrong and what do I do? I am running the previous latest build on a Windows XP machine. Thanks. Nancy Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Update Unsuccessful
I just found the answer to this question -- the window that shows I am using Legacy Deluxe. Thanks again for the help. On Fri, Aug 16, 2013 at 3:06 PM, Nancy Stevens nancystevens4...@gmail.comwrote: Sherry, Thank you. I had initially tried to update from the Legacy Home tab. I just downloaded from the Legacy website, and everything looks fine but I was never asked for my customer number. My Source Writer sources still look OK. How can I confirm that I have the Deluxe version. Thanks. On Fri, Aug 16, 2013 at 2:13 PM, Sherry/Support she...@legacyfamilytree.com wrote: Are you updating from the Legacy Home tab? I just updated with no problem. You can always go to our website to download the update - www.LegacyFamilyTree.com Download Download Update. Sincerely, Sherry Technical Support Legacy Family Tree On Fri, Aug 16, 2013 at 12:07 PM, Nancy Stevens nancystevens4...@gmail.com wrote: I just tried to update to the latest build of Legacy and received the following error message: Could not communicate to the network server, error 3. 404 not found. It gave me the option to abort or retry. I aborted. Then I tried to open Legacy (thinking I could just update to the latest build later) and it cannot open. So I guess I need to finish the update process now. What went wrong and what do I do? I am running the previous latest build on a Windows XP machine. Thanks. Nancy Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Update Unsuccessful
That's because it's already there It's saved in a file in the c:\Legacy folder. And you shouldn't have been asked for the password either. You can view your customer number by going to Help General Information. Sincerely, Sherry Technical Support Legacy Family Tree On Fri, Aug 16, 2013 at 1:06 PM, Nancy Stevens nancystevens4...@gmail.com wrote: Sherry, Thank you. I had initially tried to update from the Legacy Home tab. I just downloaded from the Legacy website, and everything looks fine but I was never asked for my customer number. My Source Writer sources still look OK. How can I confirm that I have the Deluxe version. Thanks. Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
