Re: [LegacyUG] Warning about My Heritage

[Valerie Garton]

With these types of complaints about MyH I suggest you cc Geoff Rassmussen 
[ge...@legacyfamilytree.com] in as he is very concerned about the Australians 
attitudes to their experiences at MyH. He was talking about doing a 
webinar/email/letter or something and asked me if I would be happy to 
participate. Not heard anything further to this as yet. PS I have not been 
reading all of these messages just keep seeing the same subject line.

Cheers from Valerie Garton [nee Vaughan] in sunny Sydney

-Original Message-
From: LegacyUserGroup  On Behalf Of 
Cathy Pinner
Sent: Sunday, 1 July 2018 1:31 PM
To: Legacy User Group 
Subject: Re: [LegacyUG] Warning about My Heritage

Everyone needs to be aware that MyHeritage subscriptions renew without warning. 
You actually agree when you subscribe but it's easily overlooked.
They could do a lot to change people's perception if they gave a warning when a 
subscription was due for renewal as Ancestry does.

At least now they appear to refund when people complain.

In MyHeritage if you go to the My Purchases and click to see details, you can 
click to Stop annual renewal. I look for this type of setting on any website I 
pay a sub to these days and uncheck auto-renewal if I'm unsure whether or not I 
will want to renew. I also set an alert for 2-4 weeks beforehand so that a) I 
can review whether I want to renew and b) if I'm not going to renew I can 
prioritise using the site while I have access. I've used various programs to do 
this but am discovering that Windows 10 in built Reminder system works well.

Cathy

Carl Cox wrote:
>
> When the company you  hate buys the program you love, it puts you 
> between a rock and a hard place. You have my condolences. (And I don’t 
> know if I changed the subject line or not.) Carl MyHeritage taking my 
> money was the last straw for me and why I wanted to delete all trace 
> of them from my computer. In my mind the issues were directly related. 
> In addition, there appeared to be yet another reason to warn people 
> about MyHeritage- it seemed to have its tentacles everywhere making it 
> difficult to delete. I previously had a variety of bad experiences 
> with MyHeritage. That is why I had not renewed my subscription would 
> never do so.
>
> John


> Carl Cox <mailto:ct...@centurytel.net> Sunday, 1 July 2018 11:13 AM 
> When the company you  hate buys the program you love, it puts you 
> between a rock and a hard place. You have my condolences. (And I don’t 
> know if I changed the subject line or not.) Carl MyHeritage taking my 
> money was the last straw for me and why I wanted to delete all trace 
> of them from my computer. In my mind the issues were directly related. 
> In addition, there appeared to be yet another reason to warn people 
> about MyHeritage- it seemed to have its tentacles everywhere making it 
> difficult to delete. I previously had a variety of bad experiences 
> with MyHeritage. That is why I had not renewed my subscription would 
> never do so.
>
> John
> johnbernac...@iprimus.com.au <mailto:johnbernac...@iprimus.com.au>
> Sunday, 1 July 2018 9:26 AM
>
> There will always be a grey area in regard to the point at which a 
> response to a thread or topic is relevant, or should become a whole 
> new thread but perhaps we can improve how we respond.
>
> For example, “Warning about MyHeritage / OFF LIST / Personal Emails”. 
> People generally do not intentionally “hijack” (one person’s word) LUG 
> threads. We all make errors and have different skills, abilities, 
> experiences and perceptions. Yes, we do need to keep consistent LUG 
> practices and standards and sometimes people need to be given
> guidance- a gentle reminder, explanation or nudge in the right 
> direction. Occasionally we may need to cut a person some slack.
>
> It was not me who changed the subject from “Warning about MyHeritage” 
> to “Warning about MyHeritage / OFF LIST / Personal Emails”, leaving 
> the original subject line within the new subject line. This occurred 
> when other people changed the topic to Norton. It appears that one 
> person responded to another person off list but the reply went 
> (probably inadvertently) to the whole LUG.
>
> Later I posted a request, under that subject line, for help to delete 
> MyHeritage from my computer. Arnold however sent a complaint to the 
> LUG that my request for help had nothing to do with current topic:
>
> “John, Cathy, and CE,
>  I would like to voice my complaint that this message, with 
> the Subject line, "Re:
> [LegacyUG] FW: Warning about MyHeritage / OFF LIST / Personal Emails" 
> has been hijacked and changed into something far different.
>  Those of us interested in the original thread have been thwarted.
>  "...H

Re: [LegacyUG] Warning about My Heritage

[Cathy Pinner]

Everyone needs to be aware that MyHeritage subscriptions renew without 
warning. You actually agree when you subscribe but it's easily overlooked.
They could do a lot to change people's perception if they gave a warning 
when a subscription was due for renewal as Ancestry does.


At least now they appear to refund when people complain.

In MyHeritage if you go to the My Purchases and click to see details, 
you can click to Stop annual renewal. I look for this type of setting on 
any website I pay a sub to these days and uncheck auto-renewal if I'm 
unsure whether or not I will want to renew. I also set an alert for 2-4 
weeks beforehand so that a) I can review whether I want to renew and b) 
if I'm not going to renew I can prioritise using the site while I have 
access. I've used various programs to do this but am discovering that 
Windows 10 in built Reminder system works well.


Cathy

Carl Cox wrote:


When the company you  hate buys the program you love, it puts you
between a rock and a hard place. You have my condolences. (And I don’t
know if I changed the subject line or not.)
Carl
MyHeritage taking my money was the last straw for me and why I wanted
to delete all trace of them from my computer. In my mind the issues
were directly related. In addition, there appeared to be yet another
reason to warn people about MyHeritage- it seemed to have its
tentacles everywhere making it difficult to delete. I previously had a
variety of bad experiences with MyHeritage. That is why I had not
renewed my subscription would never do so.

John




Carl Cox 
Sunday, 1 July 2018 11:13 AM
When the company you  hate buys the program you love, it puts you 
between a rock and a hard place. You have my condolences. (And I don’t 
know if I changed the subject line or not.)

Carl
MyHeritage taking my money was the last straw for me and why I wanted 
to delete all trace of them from my computer. In my mind the issues 
were directly related. In addition, there appeared to be yet another 
reason to warn people about MyHeritage- it seemed to have its 
tentacles everywhere making it difficult to delete. I previously had a 
variety of bad experiences with MyHeritage. That is why I had not 
renewed my subscription would never do so.


John
johnbernac...@iprimus.com.au 
Sunday, 1 July 2018 9:26 AM

There will always be a grey area in regard to the point at which a 
response to a thread or topic is relevant, or should become a whole 
new thread but perhaps we can improve how we respond.


For example, “Warning about MyHeritage / OFF LIST / Personal Emails”. 
People generally do not intentionally “hijack” (one person’s word) LUG 
threads. We all make errors and have different skills, abilities, 
experiences and perceptions. Yes, we do need to keep consistent LUG 
practices and standards and sometimes people need to be given 
guidance- a gentle reminder, explanation or nudge in the right 
direction. Occasionally we may need to cut a person some slack.


It was not me who changed the subject from “Warning about MyHeritage” 
to “Warning about MyHeritage / OFF LIST / Personal Emails”, leaving 
the original subject line within the new subject line. This occurred 
when other people changed the topic to Norton. It appears that one 
person responded to another person off list but the reply went 
(probably inadvertently) to the whole LUG.


Later I posted a request, under that subject line, for help to delete 
MyHeritage from my computer. Arnold however sent a complaint to the 
LUG that my request for help had nothing to do with current topic:


“John, Cathy, and CE,
 I would like to voice my complaint that
this message, with the Subject line, "Re:
[LegacyUG] FW: Warning about MyHeritage / OFF
LIST / Personal Emails" has been hijacked and
changed into something far different.
 Those of us interested in the original thread have been thwarted.
 "...Having difficulty deleting
MyHeritage from my computer" was not even close
to the existing discussion. The responders should
have, at least, changed the subject line to something relevant.
   Arnold Sprague”

At this point “Warning about MyHeritage” was still part of the subject 
line. In addition, the complaint (by the complainant’s own standard) 
was a new topic but he did not start a new thread or even change the 
subject line of the existing thread- this was hypocrisy. My question 
about deleting MyHeritage was more related to that subject than the 
complainant’s new thread.


Since my original posting, it has been confirmed that it was indeed 
MyHeritage that took my money without my explicit permission. They 
have since refunded the money after I demanded it with the support of 
PayPal. With hindsight, it may have been better if I had mentioned the 
100% confirmation that it was MyHeritage who “ripped me off” when I 
continued the thread by asking how to delete them from my computer.


MyHeritage ta

[LegacyUG] Warning about My Heritage

[Carl Cox]

When the company you  hate buys the program you love, it puts you between a 
rock and a hard place. You have my condolences. (And I don’t know if I changed 
the subject line or not.)
Carl
MyHeritage taking my money was the last straw for me and why I wanted to delete 
all trace of them from my computer. In my mind the issues were directly 
related. In addition, there appeared to be yet another reason to warn people 
about MyHeritage- it seemed to have its tentacles everywhere making it 
difficult to delete. I previously had a variety of bad experiences with 
MyHeritage. That is why I had not renewed my subscription would never do so.




John -- 

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