Re: [LegacyUG] Can't install update
Never mind. It worked when I downloaded the update again. Jennifer From: LegacyUserGroup [mailto:legacyusergroup-boun...@legacyusers.com] On Behalf Of Jennifer Crockett Sent: Friday, 23 June 2017 4:10 PM To: LegacyUserGroup Subject: [LegacyUG] Can't install update I downloaded the latest update today but I can't install it. I double click on it and nothing happens I am on Legacy V 9.0.0.162 build date 18 April 2017. I still can't access Legacy Home, which is annoying, so I had to get a link to the update from the Download Update button on the toolbar. Jennifer -- LegacyUserGroup mailing list LegacyUserGroup@legacyusers.com To manage your subscription and unsubscribe http://legacyusers.com/mailman/listinfo/legacyusergroup_legacyusers.com Archives at: http://www.mail-archive.com/legacyusergroup@legacyusers.com/
RE: [LegacyUG] Can't install update
Thank you Brian, Constance, Charles and Mike. It took me a couple (or three) tries but I was finely able to download the full version and install. All is well once more. Rita in South Carolina -Original Message- From: Brian/Support [mailto:br...@legacyfamilytree.com] Sent: Monday, March 26, 2012 12:07 PM To: LegacyUserGroup@LegacyUsers.com Subject: Re: [LegacyUG] Can't install update I do not know if you are trying to update using the update from the Web or the full version. I recommend you use the full update version and tell IE to save the installer file in a folder on your hard drive. I recommend using My Documents not the desktop since the icon for the installer and Legacy are the same, if both are on the desktop you can be confused over which one is the installation and which is the working program. Brian Customer Support Millennia Corporation br...@legacyfamilytree.com http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. On 26/03/2012 5:03 AM, Rita Lynn McKale wrote: > Hi, > > I need some help. I was trying to update Legacy to the newest version. My > internet connection was interrupted and when I went to retry, Legacy > wouldn't open and informed me to download from the website. I am attempting > to do that but I'm getting the following message > > C:\Users\Rita\AppData\Local\Microsoft\Windows\TemporaryInternetFiles\Content > .IE5\1JJ6LJMP\Legacy7Setup[1].exe is not a valid Win32 application. > > What should I do? > > Thanks, > > Rita in South Carolina Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Can't install update
I do not know if you are trying to update using the update from the Web or the full version. I recommend you use the full update version and tell IE to save the installer file in a folder on your hard drive. I recommend using My Documents not the desktop since the icon for the installer and Legacy are the same, if both are on the desktop you can be confused over which one is the installation and which is the working program. Brian Customer Support Millennia Corporation br...@legacyfamilytree.com http://www.LegacyFamilyTree.com We are changing the world of genealogy! When replying to this message, please include all previous correspondence. Thanks. On 26/03/2012 5:03 AM, Rita Lynn McKale wrote: > Hi, > > I need some help. I was trying to update Legacy to the newest version. My > internet connection was interrupted and when I went to retry, Legacy > wouldn't open and informed me to download from the website. I am attempting > to do that but I'm getting the following message > > C:\Users\Rita\AppData\Local\Microsoft\Windows\TemporaryInternetFiles\Content > .IE5\1JJ6LJMP\Legacy7Setup[1].exe is not a valid Win32 application. > > What should I do? > > Thanks, > > Rita in South Carolina Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
RE: [LegacyUG] Can't install update
I did this two updates ago. I started the update from the program and lost my connection part way through the update. I lost the program as I had it! That was a scary moment. Because I had the v.7 CD I installed that then did the up-date. Regardless of whether you have the deluxe or the free side of Legacy, you should be able also be able to go to the Legacy website and download the up-date and then re-installed from there. Then everything should work properly. Constance -Original Message- From: Rita Lynn McKale [mailto:cagr...@comporium.net] Sent: Monday, March 26, 2012 7:12 AM To: LegacyUserGroup@LegacyUsers.com Subject: RE: [LegacyUG] Can't install update On 2012/03/26 11:03, Rita Lynn McKale wrote: > I need some help. I was trying to update Legacy to the newest version. My > internet connection was interrupted and when I went to retry, Legacy wouldn’t > open and informed me to download from the website. I am attempting to do that > but I’m getting the following message > > C:\Users\Rita\AppData\Local\Microsoft\Windows\TemporaryInternetFiles\Content.IE5\1JJ6LJMP\Legacy7Setup[1].exe > is not a valid Win32 application. First, this is a file in your Browser cache. So, clear the cache and begin again. Mike, I tried thisno difference. Rita in South Carolina Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp - No virus found in this message. Checked by AVG - www.avg.com Version: 2012.0.1913 / Virus Database: 2114/4894 - Release Date: 03/25/12 Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
RE: [LegacyUG] Can't install update
Rita, I concur with Mike, the message "is not a valid Win32 application" is coming from the Temporary Files folder or Browser Catch. Clear them all and retry. It should work properly after the cache has been cleared. Charles -Original Message- From: Rita Lynn McKale [mailto:cagr...@comporium.net] Sent: Monday, March 26, 2012 10:12 AM To: LegacyUserGroup@LegacyUsers.com Subject: RE: [LegacyUG] Can't install update On 2012/03/26 11:03, Rita Lynn McKale wrote: > I need some help. I was trying to update Legacy to the newest version. > My internet connection was interrupted and when I went to retry, > Legacy wouldn’t open and informed me to download from the website. I > am attempting to do that but I’m getting the following message > > C:\Users\Rita\AppData\Local\Microsoft\Windows\TemporaryInternetFiles\C > ontent.IE5\1JJ6LJMP\Legacy7Setup[1].exe > is not a valid Win32 application. First, this is a file in your Browser cache. So, clear the cache and begin again. Mike, I tried thisno difference. Rita in South Carolina Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
RE: [LegacyUG] Can't install update
Windows opens fine. Legacy will not open. It tells me to download the update….. Rita in South Carolina From: RICHARD SCHULTHIES [mailto:fourpa...@verizon.net] Sent: Monday, March 26, 2012 7:49 AM To: LegacyUserGroup@LegacyUsers.com Subject: Re: [LegacyUG] Can't install update I saw your note, but have no good answer. It is currently 430AM in California. I believe Millenia opens the phone lines around 9AM PST, which is about 4 1/2 hours from now. When they get in the e-mail is checked first thing. Weather is rainy, but should not cause problems. No major snowstorms on the west coast now. Do you have any disks for the program. The not valid Win32 concerns me, but I would reccommend calling the phone number when they get there, or they usually help any strays lurking, so they might send to you once opened? My only help is to turn of computer count to 20 slowly, turn back on. Does windows open up normally? THEN open up Legacy if an old version is loaded and working. I would think it best to call Jim or whoever is opening this morning. Good Luck;Richn in LA CA From: Rita Lynn McKale To: LegacyUserGroup@LegacyUsers.com Sent: Monday, March 26, 2012 2:03 AM Subject: [LegacyUG] Can't install update Hi, I need some help. I was trying to update Legacy to the newest version. My internet connection was interrupted and when I went to retry, Legacy wouldn’t open and informed me to download from the website. I am attempting to do that but I’m getting the following message C:\Users\Rita\AppData\Local\Microsoft\Windows\TemporaryInternetFiles\Content.IE5\1JJ6LJMP\Legacy7Setup[1].exe is not a valid Win32 application. What should I do? Thanks, Rita in South Carolina To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
RE: [LegacyUG] Can't install update
On 2012/03/26 11:03, Rita Lynn McKale wrote: > I need some help. I was trying to update Legacy to the newest version. My > internet connection was interrupted and when I went to retry, Legacy wouldn’t > open and informed me to download from the website. I am attempting to do that > but I’m getting the following message > > C:\Users\Rita\AppData\Local\Microsoft\Windows\TemporaryInternetFiles\Content.IE5\1JJ6LJMP\Legacy7Setup[1].exe > is not a valid Win32 application. First, this is a file in your Browser cache. So, clear the cache and begin again. Mike, I tried thisno difference. Rita in South Carolina Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Can't install update
I saw your note, but have no good answer. It is currently 430AM in California. I believe Millenia opens the phone lines around 9AM PST, which is about 4 1/2 hours from now. When they get in the e-mail is checked first thing. Weather is rainy, but should not cause problems. No major snowstorms on the west coast now. Do you have any disks for the program. The not valid Win32 concerns me, but I would reccommend calling the phone number when they get there, or they usually help any strays lurking, so they might send to you once opened? My only help is to turn of computer count to 20 slowly, turn back on. Does windows open up normally? THEN open up Legacy if an old version is loaded and working. I would think it best to call Jim or whoever is opening this morning. Good Luck;Richn in LA CA From: Rita Lynn McKale To: LegacyUserGroup@LegacyUsers.com Sent: Monday, March 26, 2012 2:03 AM Subject: [LegacyUG] Can't install update Hi, I need some help. I was trying to update Legacy to the newest version. My internet connection was interrupted and when I went to retry, Legacy wouldn’t open and informed me to download from the website. I am attempting to do that but I’m getting the following message C:\Users\Rita\AppData\Local\Microsoft\Windows\TemporaryInternetFiles\Content.IE5\1JJ6LJMP\Legacy7Setup[1].exe is not a valid Win32 application. What should I do? Thanks, Rita in South Carolina Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Can't install update
On 2012/03/26 11:03, Rita Lynn McKale wrote: > I need some help. I was trying to update Legacy to the newest version. My > internet connection was interrupted and when I went to retry, Legacy wouldn’t > open and informed me to download from the website. I am attempting to do that > but I’m getting the following message > > C:\Users\Rita\AppData\Local\Microsoft\Windows\TemporaryInternetFiles\Content.IE5\1JJ6LJMP\Legacy7Setup[1].exe > is not a valid Win32 application. First, this is a file in your Browser cache. So, clear the cache and begin again. -- Regards, Mike Fry Johannesburg Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
