Re: [LegacyUG] Download update
On 11/30/2013 10:52 AM, Carl Cox wrote: BTW, I ordered my deluxe edition last night late, and had my customer number this morning. Legacy must be working 24 hours a day to get the programs out. Carl I ordered mine the first day and still have NOT received my customer number. Lloyd PS. If they will refund my money, I will drop Legacy8 like a hot potato. LLH Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Download update
Carl, For people with slow internet connections, we've always recommended that you download the update from our website www.LegacyFamilyTree.com Download Download Update, save it to your computer then run the update. The Legacy v8 install file is *much* bigger than the one for v7.5 If the update aborts during the install due to a slow connection, you could run into problems with Legacy. Sincerely, Sherry Technical Support Legacy Family Tree On Sat, Nov 30, 2013 at 7:52 AM, Carl Cox ct...@centurytel.net wrote: I tried from Legacy deluxe to download the most recent update to L8. My internet connection is slow, but it works. I had downloaded about half the file in around 8 minutes when a pop-up message told me that Legacy could not update from my deluxe program. I suspect the timer on the download gave up and posted that message. It would be nice if the program allowed for slow connections. (If that is really the problem). BTW, I ordered my deluxe edition last night late, and had my customer number this morning. Legacy must be working 24 hours a day to get the programs out. Carl Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
RE: [LegacyUG] Download update
I ordered mine on the 26th and I'm still waiting for my number Richard -Original Message- From: Carl Cox [mailto:ct...@centurytel.net] Sent: November 30, 2013 10:53 BTW, I ordered my deluxe edition last night late, and had my customer number this morning. Legacy must be working 24 hours a day to get the programs out. Carl Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Download update
Have you actually tried contacting Sales at Legacy to enquire about the delay, instead of just bitching about it here on the list? You've not said, in the three posts you've sent where you've voiced your dissatisfaction. Try doing that - and mentioning that you've done so along with any results - before complaining about lack of service here, please. You might get more sympathy if we knew you'd taken all reasonable steps first. As it is, with the new launch creating a huge workload for them, on top of a holiday weekend at their end, I wouldn't be surprised if one or two orders fell through the cracks - no system is perfect. Or maybe there's another explanation about why you haven't received your code yet that is no fault of theirs. We certainly can't tell what's going on, nor do anything to help. And it really is the weekend all over the world now (Sunday here, Saturday in some other places) so it might be Monday before an informed answer can be given by the people at Legacy. Wendy Lloyd Hite said the following on 1/12/2013 5:35 a.m.: On 11/30/2013 10:52 AM, Carl Cox wrote: BTW, I ordered my deluxe edition last night late, and had my customer number this morning. Legacy must be working 24 hours a day to get the programs out. Carl I ordered mine the first day and still have NOT received my customer number. Lloyd PS. If they will refund my money, I will drop Legacy8 like a hot potato. LLH Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
