Re: [LegacyUG] Possible glitch in programming
Yes, I was able to duplicate Jenny's glitch and put it in our bug tracking system. Jim Legacy Technical Support Original Message From: Jenny M Benson ge...@cedarbank.me.uk Sent: Friday, June 19, 2015 12:14 PM To: legacyusergroup@LegacyUsers.com Subject: Re: [LegacyUG] Possible glitch in programming On 19/06/2015 14:21, Brian/Support wrote: I just tested this by adding the same three pictures to a person in the legacy sample file. Although the second event is not pushed down below the end of the first event picture I did not see any overlap of printing. The line between the first and second event ended at the edge of the first event picture and the wording for the second event was word wrapped on the left of the picture so there was no overprinting. Do submit your problem to support and include a copy of the Indiv.usr file which contains your report settings, there may be some combination of settings which I do not have set that triggers this. Fonts and sizes, paper size, etc. If we cannot duplicate the problem with that file and setting up a person like you describe we may need to get backups of your own file and multimedia. The indiv.usr file will be found in your My Docs\Legacy Family Tree\_Appdata\Usr folder. Jo Poi, and probably others, will probably be pleased to know that I have reported my findings to Support and it has been accepted as a fault and will be tackled by the programmers in due course. -- Jenny M Benson Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://support.legacyfamilytree.com Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://support.legacyfamilytree.com Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Possible glitch in programming
I reported a similar problem 12 month ago and was finally advised This is issue 5251 in our bug tracking system - raised to medium concern - not only do the pictures move over other items in the report, many of the events are left off as well On 20 June 2015 at 07:05, Jim Terry/Support jimte...@legacyusers.com wrote: Yes, I was able to duplicate Jenny's glitch and put it in our bug tracking system. Jim Legacy Technical Support Original Message From: Jenny M Benson ge...@cedarbank.me.uk Sent: Friday, June 19, 2015 12:14 PM To: legacyusergroup@LegacyUsers.com Subject: Re: [LegacyUG] Possible glitch in programming On 19/06/2015 14:21, Brian/Support wrote: I just tested this by adding the same three pictures to a person in the legacy sample file. Although the second event is not pushed down below the end of the first event picture I did not see any overlap of printing. The line between the first and second event ended at the edge of the first event picture and the wording for the second event was word wrapped on the left of the picture so there was no overprinting. Do submit your problem to support and include a copy of the Indiv.usr file which contains your report settings, there may be some combination of settings which I do not have set that triggers this. Fonts and sizes, paper size, etc. If we cannot duplicate the problem with that file and setting up a person like you describe we may need to get backups of your own file and multimedia. The indiv.usr file will be found in your My Docs\Legacy Family Tree\_Appdata\Usr folder. Jo Poi, and probably others, will probably be pleased to know that I have reported my findings to Support and it has been accepted as a fault and will be tackled by the programmers in due course. -- Jenny M Benson Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://support.legacyfamilytree.com Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://support.legacyfamilytree.com Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp -- Charlie Nolan 0419 252-774 Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://support.legacyfamilytree.com Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Possible glitch in programming
On 19/06/2015 14:21, Brian/Support wrote: I just tested this by adding the same three pictures to a person in the legacy sample file. Although the second event is not pushed down below the end of the first event picture I did not see any overlap of printing. The line between the first and second event ended at the edge of the first event picture and the wording for the second event was word wrapped on the left of the picture so there was no overprinting. Do submit your problem to support and include a copy of the Indiv.usr file which contains your report settings, there may be some combination of settings which I do not have set that triggers this. Fonts and sizes, paper size, etc. If we cannot duplicate the problem with that file and setting up a person like you describe we may need to get backups of your own file and multimedia. The indiv.usr file will be found in your My Docs\Legacy Family Tree\_Appdata\Usr folder. Jo Poi, and probably others, will probably be pleased to know that I have reported my findings to Support and it has been accepted as a fault and will be tackled by the programmers in due course. -- Jenny M Benson Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://support.legacyfamilytree.com Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Possible glitch in programming
And yet another user who has exactly the same problem, and has had it for well over a year. I have mentioned it before but to no avail. Jo Poi On 16/06/2015 at 10:17 PM, Jenny M Benson wrote:I have a person in my file who has an Individual photo attached, a Birth Picture attached and a picture attached to the first of their 2 Events. When I create an Individual Report for this person the Birth details etc are pushed down the page to accommodate the Individual photo, then the Baptism details etc are pushed down to accommodate the Birth picture. However, the 2nd Event is not pushed down to accommodate the photo attached to the 1st Event so this photo overlaps the area of the 2nd Event and the family details and a long line of text giving the Spouse's details runs over the picture. If I opt for a Lined Report, the lines run across the Event Picture. Could someone from Support please advise if this should be reported as a bug? -- Jenny M Benson Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://support.legacyfamilytree.com Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://support.legacyfamilytree.com Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
RE: [LegacyUG] Possible glitch in programming
I know exactly what you are describing and I've seen it in the past. Luckily I haven't had it come up and bite me recently but I'm thinking it had something to do with the Picture Size options or Picture Reduction Widths. I'll try some destructive testing to see if I can duplicate the problem easily and then figure out what alleviates it. Don't just wish the programmer's would incorporate wrapping text around pictures then you wouldn't see all you typed data pushed apart just to make room for a picture on the side? Brian in CA -Original Message- From: Jenny M Benson [mailto:ge...@cedarbank.me.uk] Sent: Tuesday, June 16, 2015 2:16 PM To: legacyusergroup@LegacyUsers.com Subject: [LegacyUG] Possible glitch in programming I have a person in my file who has an Individual photo attached, a Birth Picture attached and a picture attached to the first of their 2 Events. When I create an Individual Report for this person the Birth details etc are pushed down the page to accommodate the Individual photo, then the Baptism details etc are pushed down to accommodate the Birth picture. However, the 2nd Event is not pushed down to accommodate the photo attached to the 1st Event so this photo overlaps the area of the 2nd Event and the family details and a long line of text giving the Spouse's details runs over the picture. If I opt for a Lined Report, the lines run across the Event Picture. Could someone from Support please advise if this should be reported as a bug? -- Jenny M Benson Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://support.legacyfamilytree.com Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
RE: [LegacyUG] Possible glitch in programming
Hi Jenny, I have this exact same problem. I thought I had fixed the glitch after trying several things – but in the last couple of days the issue is back. In addition to the text glitch, the event pictures (in some situations) are overlapping on top of each other. Quite a messy report result. Laurel Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://support.legacyfamilytree.com Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
