RE: [LegacyUG] can't open my family files
All the other responses are mostly correct. I suspect that while you may have originally installed v7.4, you also just updated to v7.5 maybe by accident and didn't realize it. That is why you now v7.5 is asking you to convert. Before you convert, I'd use Windows File Manager to create a copy of your family file and add the label of v7.4 in the file name and save it just in case you ever want to go back. I don't know why you'd ever want to go back to v7.4 but making that copy gives you the chance. The fire up Legacy v7.5 and go ahead and convert your family file (not the v7.4 one) and enjoy. Keep your v7.4 installation disc and don't throw it away. You can always re-install v7.4 and update from there if needed. Brian in CA -Original Message- From: Turnham [mailto:bdturn...@comcast.net] Sent: Sunday, January 05, 2014 12:48 PM To: LegacyUserGroup@LegacyUsers.com Subject: [LegacyUG] can't open my family files Hello all I have just joined this group and hope that someone can help me. I haven't used my Legacy for some time. I purchased the De Luxe version 7.4 (from my disc) but maybe I updated from there but I can't get into the program to check as explained next. I went in today and tried to open a family file. It said that the format had changed and did I want to convert to the new format and cautioned that if I did that I might not be able to see the data or something like that. I clicked don't convert but I could not open the family file. Would someone please explain what is going on? Thanks for any help. Barbara Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
RE: [LegacyUG] can't open my family files
Try updating to 7.5, then see if you can open this file? Thanks, David C Abernathy Email disclaimers This message represents the official view of the voices in my head. http://www.SchmeckAbernathy.com == All outgoing and incoming mail is scanned by F-Prot Antivirus == -Original Message- From: Turnham [mailto:bdturn...@comcast.net] Sent: Sunday, January 05, 2014 12:48 PM To: LegacyUserGroup@LegacyUsers.com Subject: [LegacyUG] can't open my family files Hello all I have just joined this group and hope that someone can help me. I haven't used my Legacy for some time. I purchased the De Luxe version 7.4 (from my disc) but maybe I updated from there but I can't get into the program to check as explained next. I went in today and tried to open a family file. It said that the format had changed and did I want to convert to the new format and cautioned that if I did that I might not be able to see the data or something like that. I clicked don't convert but I could not open the family file. Would someone please explain what is going on? Thanks for any help. Barbara --- This email is free from viruses and malware because avast! Antivirus protection is active. http://www.avast.com Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] can't open my family files
Good idea but I haven't been able to find 7.5 and its updates on the website. I have a similar problem. On Sun, Jan 5, 2014 at 1:26 PM, David Abernathy da...@schmeckabernathy.comwrote: Try updating to 7.5, then see if you can open this file? Thanks, David C Abernathy Email disclaimers This message represents the official view of the voices in my head. http://www.SchmeckAbernathy.com == All outgoing and incoming mail is scanned by F-Prot Antivirus == -Original Message- From: Turnham [mailto:bdturn...@comcast.net] Sent: Sunday, January 05, 2014 12:48 PM To: LegacyUserGroup@LegacyUsers.com Subject: [LegacyUG] can't open my family files Hello all I have just joined this group and hope that someone can help me. I haven't used my Legacy for some time. I purchased the De Luxe version 7.4 (from my disc) but maybe I updated from there but I can't get into the program to check as explained next. I went in today and tried to open a family file. It said that the format had changed and did I want to convert to the new format and cautioned that if I did that I might not be able to see the data or something like that. I clicked don't convert but I could not open the family file. Would someone please explain what is going on? Thanks for any help. Barbara --- This email is free from viruses and malware because avast! Antivirus protection is active. http://www.avast.com Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp -- Susan swind...@value.net Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
RE: [LegacyUG] can't open my family files
Try this link http://legacyfamilytree.com/helpDownloadVersion7.asp#7 Charlesw From: Susan Swindell [mailto:swind...@value.net] Sent: Sunday, January 05, 2014 4:41 PM To: LegacyUserGroup@LegacyUsers.com Subject: Re: [LegacyUG] can't open my family files Good idea but I haven't been able to find 7.5 and its updates on the website. I have a similar problem. On Sun, Jan 5, 2014 at 1:26 PM, David Abernathy da...@schmeckabernathy.com wrote: Try updating to 7.5, then see if you can open this file? Thanks, David C Abernathy Email disclaimers This message represents the official view of the voices in my head. http://www.SchmeckAbernathy.com == All outgoing and incoming mail is scanned by F-Prot Antivirus == -Original Message- From: Turnham [mailto:bdturn...@comcast.net] Sent: Sunday, January 05, 2014 12:48 PM To: LegacyUserGroup@LegacyUsers.com Subject: [LegacyUG] can't open my family files Hello all I have just joined this group and hope that someone can help me. I haven't used my Legacy for some time. I purchased the De Luxe version 7.4 (from my disc) but maybe I updated from there but I can't get into the program to check as explained next. I went in today and tried to open a family file. It said that the format had changed and did I want to convert to the new format and cautioned that if I did that I might not be able to see the data or something like that. I clicked don't convert but I could not open the family file. Would someone please explain what is going on? Thanks for any help. Barbara --- This email is free from viruses and malware because avast! Antivirus protection is active. http://www.avast.com Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp -- Susan swind...@value.net Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] can't open my family files
You have to allow the conversion to take place in order to view the file in v7.5 Go to our website www.LegacyFamilyTree.com Download and in the Frequently Asked Questions selection on the right you'll find a link to earlier versions of Legacy (the current version is v8). If you ever want to go back to a previous version of Legacy, you'll have to create a gedcom in the version you're using and import that gedcom into an earlier version. Sincerely, Sherry Technical Support Legacy Family Tree On Sun, Jan 5, 2014 at 12:48 PM, Turnham bdturn...@comcast.net wrote: Hello all I have just joined this group and hope that someone can help me. I haven't used my Legacy for some time. I purchased the De Luxe version 7.4 (from my disc) but maybe I updated from there but I can't get into the program to check as explained next. I went in today and tried to open a family file. It said that the format had changed and did I want to convert to the new format and cautioned that if I did that I might not be able to see the data or something like that. I clicked don't convert but I could not open the family file. Would someone please explain what is going on? Thanks for any help. Barbara Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] can't open my family files
Since you have 7.4 installed, when you fire up 7.4, you should get a message to update to a newer version. If not, then you should go to the Home area and Check for updates. Sent from my Kindle Fire In God We Trust Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
