RE: [33A-1B07A2C3-040E] Re: [LegacyUG] Notes - Added warning message if notes are edited and then Cancel or X is clicked.

2014-05-16 Thread Michele/Support 
Jay,

1)  When you send a message to Support the conversation needs to stay in 
Support.  When you pull a conversation out of the ticketing system and then try 
to continue the conversation here it gets very confusing because the tech that 
you were working with might not see your message here.  Not all of the techs 
monitor this list and those that do, do it as they can.  Someone else (not even 
necessarily a tech) will start to intervene and then wires will get crossed.

2)  When you sent in the original ticket, you were quoting something that 
someone else said on this list.  It is a better idea for the person with the 
actual problem to write in themselves.  You added that you had previously 
reported a “similar problem.”  I know that you were just trying to help them 
but again, it gets confusing.

3)  When I tested this originally it was working as expected and I sent you 
a screenshot to show you this.  I just tried it again and it isn’t working for 
me so I need to do some testing before I move it up the chain to Brian.

4)  I will respond back to you on the original ticket.





Michele

Technical Support

 <mailto:mich...@legacyfamilytree.com> mich...@legacyfamilytree.com

 <http://www.LegacyFamilyTree.com> www.LegacyFamilyTree.com



From: J.M. "Jay" Ingalls [mailto:jay_inga...@pipeline.com]
Sent: Thursday, May 15, 2014 8:18 PM
To: legacyusergroup@LegacyUsers.com
Subject: Re: [33A-1B07A2C3-040E] Re: [LegacyUG] Notes - Added warning message 
if notes are edited and then Cancel or X is clicked.



Michele,

I just discovered the new update to Legacy, did that, and then tested the 
problem again. On my data base and the sample data base.

Note that I almost always work from the pedigree view, then click on the person 
to open, and then on Notes to add or edit them.

Typing in "Test" and clicking the "x" or "Cancel" does not give a warning 
message and does not save the new data.

I did get a strange, not the usual warning, with one unintentional test in the 
previous version. Apparently the problem is not fixed. I think that I got 
numerous messages from Brian saying it was fixed about 10 days ago, but I am 
quite sure I have deleted his messages. Please pass this on to Brian.

Jay Ingalls

On 5/15/2014 11:12 AM, Legacy Family Tree Support wrote:

Jay,

Whether I tried to exit the Notes window using the X or the Cancel button, I 
got a "Do you want to save changes?" dialog box.  Screenshot attached.





Sincerely,

Michele
Technical Support
Legacy Family Tree

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Re: [33A-1B07A2C3-040E] Re: [LegacyUG] Notes - Added warning message if notes are edited and then Cancel or X is clicked.

2014-05-15 Thread J.M. "Jay" Ingalls 
Michele,

I just discovered the new update to Legacy, did that, and then tested
the problem again. On my data base and the sample data base.

Note that I almost always work from the pedigree view, then click on the
person to open, and then on Notes to add or edit them.

Typing in "Test" and clicking the "x" or "Cancel" does not give a
warning message and does not save the new data.

I did get a strange, not the usual warning, with one unintentional test
in the previous version. Apparently the problem is not fixed. I think
that I got numerous messages from Brian saying it was fixed about 10
days ago, but I am quite sure I have deleted his messages. Please pass
this on to Brian.

Jay Ingalls
On 5/15/2014 11:12 AM, Legacy Family Tree Support wrote:
> Jay,
> Whether I tried to exit the Notes window using the X or the Cancel
> button, I got a *"Do you want to save changes?"* dialog box.
>  Screenshot attached.
>
>
> Sincerely,
>
> Michele
> Technical Support
> Legacy Family Tree
>
> Sign up for our genealogy webinars (free) or view past webinars at
> www.FamilyTreeWebinars.com .
>
> Follow us on Facebook (http://www.facebook.com/LegacyFamilyTree) and
> our blog (http://news.LegacyFamilyTree.com).
> 
> *From*: "J.M. \"Jay\" Ingalls " 
> *Sent*: Thu, 15 May 2014 09:07:31 -0700
> *To*: legacyusergroup@LegacyUsers.com, Legacy Family Tree Support
> 
> *Subject*: Re: [LegacyUG] Notes - Added warning message if notes are
> edited and then Cancel or X is clicked.
> I reported a similar problem a while ago to Support, I believe it will
> be fixed with the next update. Very frustrating to lose a lot of work
> then have to do it over again.
>
> Jay Ingalls
> =
> On 5/15/2014 10:26 AM, Pierre Simoneau wrote:
> > NOT WORKING. in version 8.0.0.425
> >
> >
> > Legacy User Group guidelines:
> > http://www.LegacyFamilyTree.com/Etiquette.asp
> > Archived messages after Nov. 21 2009:
> > http://www.mail-archive.com/legacyusergroup@legacyusers.com/
> > Archived messages from old mail server - before Nov. 21 2009:
> > http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
> > Online technical support: http://www.LegacyFamilyTree.com/Help.asp
> > Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree)
> > and on our blog (http://news.LegacyFamilyTree.com).
> > To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
>




Legacy User Group guidelines:
http://www.LegacyFamilyTree.com/Etiquette.asp
Archived messages after Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyusers.com/
Archived messages from old mail server - before Nov. 21 2009:
http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/
Online technical support: http://www.LegacyFamilyTree.com/Help.asp
Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our 
blog (http://news.LegacyFamilyTree.com).
To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp