RE: [LegacyUG] Legacy 8 Upgrade and problems thereby
>I'm really surprised that more Legacy users don't take advantage of the great >Help information on our website! Bookmarked! I got as far as typing the first three letters of a query and the system popped up the right issue, and the solution, immediately. Excellent! Alex > From: she...@legacyfamilytree.com > To: LegacyUserGroup@LegacyUsers.com > Subject: Re: [LegacyUG] Legacy 8 Upgrade and problems thereby > Date: Sat, 4 Jan 2014 13:08:09 -0800 > > Alex, > > There are instructions in the Knowledge Base on resolving the Language > file error > > There are two different articles, depending on whether it refers to > Legacy7.LNG or Legacy8.LNG > > Go to our website www.LegacyFamilyTree.com > Help Center > > Troubleshooting Help and just type in "language file" (without the > quotes) in the search box. > > The instructions are different because the file that needs to be > removed is in a different folder in v7.5 and earlier than in v8 > install. > > I'm really surprised that more Legacy users don't take advantage of > the great Help information on our website! > > > Sincerely, > Sherry > Technical Support > Legacy Family Tree > Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Legacy 8 Upgrade and problems thereby
Alex, There are instructions in the Knowledge Base on resolving the Language file error There are two different articles, depending on whether it refers to Legacy7.LNG or Legacy8.LNG Go to our website www.LegacyFamilyTree.com > Help Center > Troubleshooting Help and just type in "language file" (without the quotes) in the search box. The instructions are different because the file that needs to be removed is in a different folder in v7.5 and earlier than in v8 install. I'm really surprised that more Legacy users don't take advantage of the great Help information on our website! Sincerely, Sherry Technical Support Legacy Family Tree On Sat, Jan 4, 2014 at 10:49 AM, Alex MacPhee wrote: > Sherry, > > Sorry, I may have been sloppy in how I phrased what I'd done, and > interchanged these terms upgrade and update. However, this is what I did : > > - When I migrated from 7.5 to 8, I did so by making the online payment to > get a new customer number, and following the download link in the > confirmation e-mail that came from Legacy Customer Service. That took me to > the website, and the download happened from there, as it should. > > The problem I had with incorrect language file version happened immediately > on launch after installation. > > - In order to update to the next build level, I did that from the Legacy > Home Tab. > > The file version problem still manifested itself on launching. That's when I > came to the mailing list for help. > > I'm sorry if I confused with my lack of clarity, but the process I followed > was precisely the one advised. It wasn't a major problem ; I merely mention > to Bryan that if someone has an installation problem, it does not follow > that the user didn't follow the recommended process. > > > Alex Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
RE: [LegacyUG] Legacy 8 Upgrade and problems thereby
Sherry, Sorry, I may have been sloppy in how I phrased what I'd done, and interchanged these terms upgrade and update. However, this is what I did : - When I migrated from 7.5 to 8, I did so by making the online payment to get a new customer number, and following the download link in the confirmation e-mail that came from Legacy Customer Service. That took me to the website, and the download happened from there, as it should. The problem I had with incorrect language file version happened immediately on launch after installation. - In order to update to the next build level, I did that from the Legacy Home Tab. The file version problem still manifested itself on launching. That's when I came to the mailing list for help. I'm sorry if I confused with my lack of clarity, but the process I followed was precisely the one advised. It wasn't a major problem ; I merely mention to Bryan that if someone has an installation problem, it does not follow that the user didn't follow the recommended process. Alex > From: she...@legacyfamilytree.com > To: LegacyUserGroup@LegacyUsers.com > Subject: Re: [LegacyUG] Legacy 8 Upgrade and problems thereby > Date: Sat, 4 Jan 2014 07:46:29 -0800 > > Upgrade and update are two different things. > > You update a current version through the Updates section on the Legacy Home > tab. > > You upgrade by downloading the newer version from our website. Once > the newer version is installed, again you'll install updates for that > version through the Legacy Home tab. > > > Sincerely, > Sherry > Technical Support > Legacy Family Tree > > > On Sat, Jan 4, 2014 at 7:36 AM, Alex MacPhee wrote: > >>I followed exactly what was recommended for the upgrade without any problem > > > > I also followed exactly the recommended upgrade process, which I've done > > ever since v5, specifically by loading the upgrade from within my registered > > copy of Legacy, and which is advertised as the preferred method for Legacy > > users. This time, I had a problem. Not a show-stopper, for sure, but enough > > to have me ask for advice on this list. I tried the re-installation process > > three times, as instructed, and each time, I had the same problem. It was > > resolved with kind help from others on this list, but it certainly didn't > > originate, for me at least, in any variation from the standard upgrade > > process. > > > > > > Alex > > > > > > > > From: brya...@slingshot.co.nz > > To: LegacyUserGroup@LegacyUsers.com > > Subject: [LegacyUG] Legacy 8 Upgrade and problems thereby > > Date: Sat, 4 Jan 2014 03:05:54 + > > > > For the life of me I cannot understand why people want to interfere with the > > way programmers, more knowledgeable than us, have structured the download > > and upgrade process. If they don’t follow the recommendations, on their head > > be it. > > I followed exactly what was recommended for the upgrade without any problem, > > and then went on to discover the new program from there. > > To my mind individuals who follow their own whims in an upgrade deserve the > > difficulties they have generated. > > > > Bryan > > NZ > > > > Legacy User Group guidelines: > http://www.LegacyFamilyTree.com/Etiquette.asp > Archived messages after Nov. 21 2009: > http://www.mail-archive.com/legacyusergroup@legacyusers.com/ > Archived messages from old mail server - before Nov. 21 2009: > http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ > Online technical support: http://www.LegacyFamilyTree.com/Help.asp > Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on > our blog (http://news.LegacyFamilyTree.com). > To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp > > Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Legacy 8 Upgrade and problems thereby
Upgrade and update are two different things. You update a current version through the Updates section on the Legacy Home tab. You upgrade by downloading the newer version from our website. Once the newer version is installed, again you'll install updates for that version through the Legacy Home tab. Sincerely, Sherry Technical Support Legacy Family Tree On Sat, Jan 4, 2014 at 7:36 AM, Alex MacPhee wrote: >>I followed exactly what was recommended for the upgrade without any problem > > I also followed exactly the recommended upgrade process, which I've done > ever since v5, specifically by loading the upgrade from within my registered > copy of Legacy, and which is advertised as the preferred method for Legacy > users. This time, I had a problem. Not a show-stopper, for sure, but enough > to have me ask for advice on this list. I tried the re-installation process > three times, as instructed, and each time, I had the same problem. It was > resolved with kind help from others on this list, but it certainly didn't > originate, for me at least, in any variation from the standard upgrade > process. > > > Alex > > > > From: brya...@slingshot.co.nz > To: LegacyUserGroup@LegacyUsers.com > Subject: [LegacyUG] Legacy 8 Upgrade and problems thereby > Date: Sat, 4 Jan 2014 03:05:54 + > > For the life of me I cannot understand why people want to interfere with the > way programmers, more knowledgeable than us, have structured the download > and upgrade process. If they don’t follow the recommendations, on their head > be it. > I followed exactly what was recommended for the upgrade without any problem, > and then went on to discover the new program from there. > To my mind individuals who follow their own whims in an upgrade deserve the > difficulties they have generated. > > Bryan > NZ Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
RE: [LegacyUG] Legacy 8 Upgrade and problems thereby
>I followed exactly what was recommended for the upgrade without any problem I also followed exactly the recommended upgrade process, which I've done ever since v5, specifically by loading the upgrade from within my registered copy of Legacy, and which is advertised as the preferred method for Legacy users. This time, I had a problem. Not a show-stopper, for sure, but enough to have me ask for advice on this list. I tried the re-installation process three times, as instructed, and each time, I had the same problem. It was resolved with kind help from others on this list, but it certainly didn't originate, for me at least, in any variation from the standard upgrade process. Alex From: brya...@slingshot.co.nz To: LegacyUserGroup@LegacyUsers.com Subject: [LegacyUG] Legacy 8 Upgrade and problems thereby Date: Sat, 4 Jan 2014 03:05:54 + For the life of me I cannot understand why people want to interfere with the way programmers, more knowledgeable than us, have structured the download and upgrade process. If they don’t follow the recommendations, on their head be it.I followed exactly what was recommended for the upgrade without any problem, and then went on to discover the new program from there. To my mind individuals who follow their own whims in an upgrade deserve the difficulties they have generated. BryanNZ Sent from Windows Mail Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
Re: [LegacyUG] Legacy 8 Upgrade and problems thereby
I totally agree.Have a great day. Chris Sent from Mailbox for iPhone On Fri, Jan 3, 2014 at 10:16 PM, Bryan Pratt wrote: > For the life of me I cannot understand why people want to interfere with the > way programmers, more knowledgeable than us, have structured the download > and upgrade process. If they don’t follow the recommendations, on their head > be it. > I followed exactly what was recommended for the upgrade without any problem, > and then went on to discover the new program from there. > To my mind individuals who follow their own whims in an upgrade deserve the > difficulties they have generated. > Bryan > NZ > Sent from Windows Mail > Legacy User Group guidelines: > http://www.LegacyFamilyTree.com/Etiquette.asp > Archived messages after Nov. 21 2009: > http://www.mail-archive.com/legacyusergroup@legacyusers.com/ > Archived messages from old mail server - before Nov. 21 2009: > http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ > Online technical support: http://www.LegacyFamilyTree.com/Help.asp > Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on > our blog (http://news.LegacyFamilyTree.com). > To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages after Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyusers.com/ Archived messages from old mail server - before Nov. 21 2009: http://www.mail-archive.com/legacyusergroup@legacyfamilytree.com/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp Follow Legacy on Facebook (http://www.facebook.com/LegacyFamilyTree) and on our blog (http://news.LegacyFamilyTree.com). To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
