[Bug 155337] Writer Has Repeatable Crash
https://bugs.documentfoundation.org/show_bug.cgi?id=155337 --- Comment #12 from QA Administrators --- Dear BrendaEM, Please read this message in its entirety before proceeding. Your bug report is being closed as INSUFFICIENTDATA due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided): a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present b) Provide easy to reproduce steps – the simpler the better c) Provide any test case(s) which will help us confirm the problem d) Provide screenshots of the problem if you think it might help e) Read all comments and provide any requested information Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. Please do not: a) respond via email b) update the version field in the bug or any of the other details on the top section of our bug tracker Warm Regards, QA Team MassPing-NeedInfo-FollowUp -- You are receiving this mail because: You are the assignee for the bug.
[Bug 155337] Writer Has Repeatable Crash
https://bugs.documentfoundation.org/show_bug.cgi?id=155337 --- Comment #11 from QA Administrators --- Dear BrendaEM, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INSUFFICIENTDATA due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-NeedInfo-Ping -- You are receiving this mail because: You are the assignee for the bug.
[Libreoffice-bugs] [Bug 155337] Writer Has Repeatable Crash
https://bugs.documentfoundation.org/show_bug.cgi?id=155337 --- Comment #10 from Julien Nabet --- 2 additional things to what Stéphane indicated is the fonts: 1) does it hang/crash with a specific file (an odt, docx, ... file ) or even with a brand new file? 2) some specific fonts may trigger some problem. So if you installed specific ones, you can disable them temporarily to give it a try. -- You are receiving this mail because: You are the assignee for the bug.
[Libreoffice-bugs] [Bug 155337] Writer Has Repeatable Crash
https://bugs.documentfoundation.org/show_bug.cgi?id=155337 Stéphane Guillou (stragu) changed: What|Removed |Added Status|UNCONFIRMED |NEEDINFO Ever confirmed|0 |1 --- Comment #9 from Stéphane Guillou (stragu) --- Brenda, thanks for taking the time to report this issue. However, to be able to help out when others can't reproduce the bug, we'll need more information. If collecting a backtrace is too much, I'll try to be more specific about other things you can try and information you can give us: 0. As I understand it, there's two issues: LO hangs at the beginning for a minute, and then crashes randomly and often while using it. Correct? 1. Download and install version 7.5.5, listed at the bottom of the download page: https://www.libreoffice.org/download/download-libreoffice/ -> do the hang + crash still occur? 2. If you can reach it before it crashes, paste again here the information copied with the button in Help > About LibreOffice 3. Try to make note of which actions trigger the crash 4. Do you get a crash report dialog after the crash? If so, send a crash report and share the link with us. -- You are receiving this mail because: You are the assignee for the bug.
[Libreoffice-bugs] [Bug 155337] Writer Has Repeatable Crash
https://bugs.documentfoundation.org/show_bug.cgi?id=155337 QA Administrators changed: What|Removed |Added Status|NEEDINFO|UNCONFIRMED Ever confirmed|1 |0 -- You are receiving this mail because: You are the assignee for the bug.
[Libreoffice-bugs] [Bug 155337] Writer Has Repeatable Crash
https://bugs.documentfoundation.org/show_bug.cgi?id=155337 --- Comment #8 from QA Administrators --- [Automated Action] NeedInfo-To-Unconfirmed -- You are receiving this mail because: You are the assignee for the bug.
[Libreoffice-bugs] [Bug 155337] Writer Has Repeatable Crash
https://bugs.documentfoundation.org/show_bug.cgi?id=155337 --- Comment #7 from BrendaEM --- Yikes! That's a lot of effort to verify a bug. Did we even need OpenGL acceleration in a desktop application? BTW, like many Windows laptop owners who actually use their laptop from battery, I do not use GPU acceleration on desktop applications. -- You are receiving this mail because: You are the assignee for the bug.
[Libreoffice-bugs] [Bug 155337] Writer Has Repeatable Crash
https://bugs.documentfoundation.org/show_bug.cgi?id=155337 --- Comment #6 from Julien Nabet --- (In reply to BrendaEM from comment #5) > Libreoffice hangs at the start too for nearly a minute. Can not this be > fixed? Argh, if possible providing a backtrace by following https://wiki.documentfoundation.org/QA/BugReport/Debug_Information#Windows:_How_to_get_a_backtrace may help. -- You are receiving this mail because: You are the assignee for the bug.
[Libreoffice-bugs] [Bug 155337] Writer Has Repeatable Crash
https://bugs.documentfoundation.org/show_bug.cgi?id=155337 --- Comment #5 from BrendaEM --- Libreoffice hangs at the start too for nearly a minute. Can not this be fixed? -- You are receiving this mail because: You are the assignee for the bug.
[Libreoffice-bugs] [Bug 155337] Writer Has Repeatable Crash
https://bugs.documentfoundation.org/show_bug.cgi?id=155337 Julien Nabet changed: What|Removed |Added CC||serval2...@yahoo.fr --- Comment #4 from Julien Nabet --- About Skia, you'll find more info here: https://wiki.documentfoundation.org/QA/FirstSteps#Graphics-related_issues_(_Skia_). -- You are receiving this mail because: You are the assignee for the bug.
[Libreoffice-bugs] [Bug 155337] Writer Has Repeatable Crash
https://bugs.documentfoundation.org/show_bug.cgi?id=155337 m.a.riosv changed: What|Removed |Added Ever confirmed|0 |1 Status|UNCONFIRMED |NEEDINFO --- Comment #3 from m.a.riosv --- Please test disabling Skia Menu/Tools/Options/LibreOffice/View -- You are receiving this mail because: You are the assignee for the bug.
[Libreoffice-bugs] [Bug 155337] Writer Has Repeatable Crash
https://bugs.documentfoundation.org/show_bug.cgi?id=155337 BrendaEM changed: What|Removed |Added Ever confirmed|1 |0 Status|NEEDINFO|UNCONFIRMED -- You are receiving this mail because: You are the assignee for the bug.
[Libreoffice-bugs] [Bug 155337] Writer Has Repeatable Crash
https://bugs.documentfoundation.org/show_bug.cgi?id=155337 --- Comment #2 from BrendaEM --- Went to help, initiated safe mode, and also wiped out existing profile. Crashed all the same. Scrolling may to be involved. -- You are receiving this mail because: You are the assignee for the bug.
[Libreoffice-bugs] [Bug 155337] Writer Has Repeatable Crash
https://bugs.documentfoundation.org/show_bug.cgi?id=155337 Stéphane Guillou (stragu) changed: What|Removed |Added Version|3.3.2 release |7.5.3.2 release CC||stephane.guillou@libreoffic ||e.org -- You are receiving this mail because: You are the assignee for the bug.
[Libreoffice-bugs] [Bug 155337] Writer Has Repeatable Crash
https://bugs.documentfoundation.org/show_bug.cgi?id=155337 m.a.riosv changed: What|Removed |Added Ever confirmed|0 |1 CC||miguelangelrv@libreoffice.o ||rg Status|UNCONFIRMED |NEEDINFO --- Comment #1 from m.a.riosv --- Please test with a clean profile, Menu/Help/Restart in Safe Mode -- You are receiving this mail because: You are the assignee for the bug.
[Libreoffice-bugs] [Bug 155337] Writer Has Repeatable Crash
https://bugs.documentfoundation.org/show_bug.cgi?id=155337 BrendaEM changed: What|Removed |Added Version|3.3.3 release |3.3.2 release -- You are receiving this mail because: You are the assignee for the bug.
