[Bug 160945] LibreOffice crashes at startup

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=160945

Stéphane Guillou (stragu)  changed:

   What|Removed |Added

 Status|UNCONFIRMED |NEW
 CC||stephane.guillou@libreoffic
   ||e.org
 Ever confirmed|0   |1
Version|24.2.0.0 alpha1+|7.4.7.2 release
   See Also||https://bugs.documentfounda
   ||tion.org/show_bug.cgi?id=15
   ||3117
 Blocks||109530, 133092
   Severity|normal  |critical

--- Comment #17 from Stéphane Guillou (stragu) 
 ---
Confirmed via earlier duplicate bug 155865, with same signature on Windows ARM.
See also bug 153117.


Referenced Bugs:

https://bugs.documentfoundation.org/show_bug.cgi?id=109530
[Bug 109530] [META] File opening issues
https://bugs.documentfoundation.org/show_bug.cgi?id=133092
[Bug 133092] [META] Crash bugs
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[Bug 160945] LibreOffice crashes at startup

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https://bugs.documentfoundation.org/show_bug.cgi?id=160945

Stéphane Guillou (stragu)  changed:

   What|Removed |Added

 CC||marc.rol...@outlook.com

--- Comment #16 from Stéphane Guillou (stragu) 
 ---
*** Bug 155865 has been marked as a duplicate of this bug. ***

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[Bug 160945] LibreOffice crashes at startup

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https://bugs.documentfoundation.org/show_bug.cgi?id=160945

--- Comment #15 from Stephan Bergmann  ---
I cannot reproduce your issues.  But I know that `make PythonTest_sw_python`
fails on Windows ARM64 in a way that suggests there is still some issue with
the UNO bridges.  I haven't gotten to finding out what's going on there, yet,
but it might be the same underlying issue.

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[Bug 160945] LibreOffice crashes at startup

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https://bugs.documentfoundation.org/show_bug.cgi?id=160945

Julien Nabet  changed:

   What|Removed |Added

   Keywords||haveBacktrace

--- Comment #14 from Julien Nabet  ---
Thank you for the feedback. There's Python part in the bt but don't know what
could be the pb.

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[Bug 160945] LibreOffice crashes at startup

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https://bugs.documentfoundation.org/show_bug.cgi?id=160945

--- Comment #13 from ff-mickael_jack...@hotmail.fr ---
Created attachment 194025
  --> https://bugs.documentfoundation.org/attachment.cgi?id=194025&action=edit
winDBG exception analysis

I installed WinDBG via the Microsoft store since with your link, it installed
the X64 version apparently.

Hope it helps.

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[Bug 160945] LibreOffice crashes at startup

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https://bugs.documentfoundation.org/show_bug.cgi?id=160945

--- Comment #12 from Julien Nabet  ---
@ff-mickael_jackson: do you think it may be possible to retrieve a backtrace by
using
https://wiki.documentfoundation.org/QA/BugReport/Debug_Information#Windows:_How_to_get_a_backtrace
?

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[Bug 160945] LibreOffice crashes at startup

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https://bugs.documentfoundation.org/show_bug.cgi?id=160945

--- Comment #11 from ff-mickael_jack...@hotmail.fr ---
In Safe Mode, I can launch it (without opening a file). But as soon as I open a
file, it crashes. No crash report.

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[Bug 160945] LibreOffice crashes at startup

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https://bugs.documentfoundation.org/show_bug.cgi?id=160945

--- Comment #10 from Stephan Bergmann  ---
(In reply to ff-mickael_jackson from comment #8)
> Well, it's worse...: it crashes even when launching the app without opening
> a file. And this time it doesn't display a crash report.

Can you see if starting LO in safe mode
()
helps?

(I'll try to reproduce this eventually, but may take a while until I come
around to it.)

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[Bug 160945] LibreOffice crashes at startup

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https://bugs.documentfoundation.org/show_bug.cgi?id=160945

--- Comment #9 from QA Administrators  ---
[Automated Action] NeedInfo-To-Unconfirmed

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[Bug 160945] LibreOffice crashes at startup

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https://bugs.documentfoundation.org/show_bug.cgi?id=160945

--- Comment #8 from ff-mickael_jack...@hotmail.fr ---
(In reply to Stephan Bergmann from comment #7)
> @ff-mickael_jackson, can you check whether a recent Windows ARM64 nightly
> build (see "Win-Arm64@tb77-TDF" at
> ) fixes the
> issue?

Well, it's worse...: it crashes even when launching the app without opening a
file. And this time it doesn't display a crash report.

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[Bug 160945] LibreOffice crashes at startup

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https://bugs.documentfoundation.org/show_bug.cgi?id=160945

Stephan Bergmann  changed:

   What|Removed |Added

 Ever confirmed|0   |1
 Status|UNCONFIRMED |NEEDINFO

--- Comment #7 from Stephan Bergmann  ---
(In reply to ff-mickael_jackson from comment #5)
> https://crashreport.libreoffice.org/stats/crash_details/48497b5d-8982-4459-
> 989e-337734989814

...has

> 0 msca_uno.dllvtableCall  
> bridges/source/cpp_uno/msvc_win32_arm64/cpp2uno.cxx:290
> 1 msca_uno.dllvtableCall  
> bridges/source/cpp_uno/msvc_win32_arm64/cpp2uno.cxx:255
> 2 msca_uno.dllvtableSlotCall  
> E:/r/workdir/AsmObject/bridges/source/cpp_uno/msvc_win32_arm64/vtableslotcall.asm:4106
>  

which suggests an issue in bridges/soruce/cpp_uno/msvc_win32_arm64/ that may
well have been fixed recently (towards LO 24.8) with

"Some fixing of msvc_win32_arm64 UNO bridge" et al.

@ff-mickael_jackson, can you check whether a recent Windows ARM64 nightly build
(see "Win-Arm64@tb77-TDF" at
) fixes the
issue?

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[Bug 160945] LibreOffice crashes at startup

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https://bugs.documentfoundation.org/show_bug.cgi?id=160945

Julien Nabet  changed:

   What|Removed |Added

 Ever confirmed|1   |0
 Status|NEEDINFO|UNCONFIRMED
 CC||sberg@gmail.com

--- Comment #6 from Julien Nabet  ---
Thank you for the feedback.

Stephan: thought you might be interested in this one. BT shows interesting
parts in UNO and bridges.

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[Bug 160945] LibreOffice crashes at startup

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https://bugs.documentfoundation.org/show_bug.cgi?id=160945

--- Comment #5 from ff-mickael_jack...@hotmail.fr ---
(In reply to ff-mickael_jackson from comment #3)
> Created attachment 194009 [details]
> crash report

and the link to the crash report itself:
https://crashreport.libreoffice.org/stats/crash_details/48497b5d-8982-4459-989e-337734989814

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[Bug 160945] LibreOffice crashes at startup

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https://bugs.documentfoundation.org/show_bug.cgi?id=160945

--- Comment #4 from ff-mickael_jack...@hotmail.fr ---
Thanks. My Windows 11 is up-to-date with all the current drivers. 

Ok, now here are the problems with the version you linked to (after deleting
the folders as requested):
- Launching it without opening a file: then if I open a file, it lags a lot and
crashes unexpectedly in the middle of working on the file.
- Launching it by opening a file: it crashes (see attachment).

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[Bug 160945] LibreOffice crashes at startup

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https://bugs.documentfoundation.org/show_bug.cgi?id=160945

--- Comment #3 from ff-mickael_jack...@hotmail.fr ---
Created attachment 194009
  --> https://bugs.documentfoundation.org/attachment.cgi?id=194009&action=edit
crash report

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[Bug 160945] LibreOffice crashes at startup

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https://bugs.documentfoundation.org/show_bug.cgi?id=160945

--- Comment #2 from MarRol777  ---
Please download and update to the latest stable version:
https://ftp.fau.de/tdf/libreoffice/stable/24.2.3/win/aarch64/

And please delete the following directories before the next start of
LibreOffice:
%APPDATA%\LibreOffice
or/and
%APPDATA%\LibreOfficeDev

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[Bug 160945] LibreOffice crashes at startup

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https://bugs.documentfoundation.org/show_bug.cgi?id=160945

Julien Nabet  changed:

   What|Removed |Added

 Ever confirmed|0   |1
 Status|UNCONFIRMED |NEEDINFO
 CC||serval2...@yahoo.fr

--- Comment #1 from Julien Nabet  ---
Could you try https://wiki.documentfoundation.org/QA/FirstSteps ?

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