[Libreoffice-bugs] [Bug 100206] Hangs when try to open a document

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=100206

raal  changed:

   What|Removed |Added

 Status|NEEDINFO|RESOLVED
 Resolution|--- |WORKSFORME

--- Comment #7 from raal  ---
(In reply to j2006z from comment #6)
> For the last few days Libre Office has stopped experiencing the hanging
> problem.  I have no idea why it has stopped.  Thank you all for your help.

Closing the bug.

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[Libreoffice-bugs] [Bug 100206] Hangs when try to open a document

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=100206

--- Comment #6 from j20...@gmail.com ---
For the last few days Libre Office has stopped experiencing the hanging
problem.  I have no idea why it has stopped.  Thank you all for your help.

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[Libreoffice-bugs] [Bug 100206] Hangs when try to open a document

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=100206

--- Comment #5 from j20...@gmail.com ---
For the first time Libre Office hung when I was already using a document.  I
was just about to sort the document and it hung with all the same symptoms with
the CPU going to 100% and them levelling off at 30% while it hung until I had
to log off to clear the problem.  I have not been able to find anything outside
of Libre Office itself showing a problem via monitoring tools.

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[Libreoffice-bugs] [Bug 100206] Hangs when try to open a document

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=100206

--- Comment #4 from j20...@gmail.com ---
I have noticed that when Libre Office hangs:

 its CPU use climbs to 30% and stays there

 sometimes if I wait a very long time it will eventually settle down ok

 sometimes no amount of waiting will stop it hanging

 mostly logging off and on will clear the problem

 sometimes I actually have to restart my PC to clear the problem.

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[Libreoffice-bugs] [Bug 100206] Hangs when try to open a document

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=100206

--- Comment #3 from j20...@gmail.com ---
Although it always hangs after running Ashampoo Burning Studio 15 I have
noticed it sometimes hangs on other occasions too with no specific trigger that
I can clearly identify yet.

Ashampoo have also now agreed to look into it at their end.

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[Libreoffice-bugs] [Bug 100206] Hangs when try to open a document

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=100206

--- Comment #2 from j20...@gmail.com ---
Hi.  I am not prepared to provide the documents that are hanging as they
contain personal information and I don't trust any method to protect this
information.  However, I have been testing and trying to trigger the same
events with a test document. I created this new test document and keep
increasing its size as the tests go on. It has never 'not responded' yet.
However, older larger documents always 'not respond' (until after I log off and
logon) whenever I open them after just having used Ashampoo Burning Studio 15
to back up my files. I have contacted Ashampoo and they suggested there should
be no connection. However, the proof is in the repeatable evidence. Something
that running Ashampoo Burning Studio 15 does to my Windows 10 setup causes the
'not responding' problem when I try to open these older documents in Libre
Office Writer. Do you have any idea how I can resolve this problem?

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[Libreoffice-bugs] [Bug 100206] Hangs when try to open a document

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=100206

raal  changed:

   What|Removed |Added

 Status|UNCONFIRMED |NEEDINFO
 CC||r...@post.cz
 Ever confirmed|0   |1

--- Comment #1 from raal  ---
Hello,

Thank you for filing the bug. Please send us a sample document, as this makes
it easier for us to verify the bug. 
I have set the bug's status to 'NEEDINFO', so please do change it back to
'UNCONFIRMED' once you have attached a document.
(Please note that the attachment will be public, remove any sensitive
information before attaching it.)
How can I eliminate confidential data from a sample document?
https://wiki.documentfoundation.org/QA/FAQ#How_can_I_eliminate_confidential_data_from_a_sample_document.3F
Thank you

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