[Libreoffice-bugs] [Bug 100289] Sporadic crashes within MSVCR120.dll

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=100289

--- Comment #16 from QA Administrators  ---
Dear Yuriy Chudnovskiy,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-FollowUp

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[Libreoffice-bugs] [Bug 100289] Sporadic crashes within MSVCR120.dll

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=100289

QA Administrators  changed:

   What|Removed |Added

 Resolution|--- |INSUFFICIENTDATA
 Status|NEEDINFO|RESOLVED

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[Libreoffice-bugs] [Bug 100289] Sporadic crashes within MSVCR120.dll

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=100289

--- Comment #15 from QA Administrators  ---
Dear Yuriy Chudnovskiy,

This bug has been in NEEDINFO status with no change for at least
6 months. Please provide the requested information as soon as
possible and mark the bug as UNCONFIRMED. Due to regular bug
tracker maintenance, if the bug is still in NEEDINFO status with
no change in 30 days the QA team will close the bug as INSUFFICIENTDATA
due to lack of needed information.

For more information about our NEEDINFO policy please read the
wiki located here:
https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO

If you have already provided the requested information, please
mark the bug as UNCONFIRMED so that the QA team knows that the
bug is ready to be confirmed.

Thank you for helping us make LibreOffice even better for everyone!

Warm Regards,
QA Team

MassPing-NeedInfo-Ping

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[Libreoffice-bugs] [Bug 100289] Sporadic crashes within MSVCR120.dll

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=100289

Julien Nabet  changed:

   What|Removed |Added

 Status|NEW |NEEDINFO

--- Comment #14 from Julien Nabet  ---
Could you give a try to last LO version 6.2.4?
There have been lots of fixes about resource leaks since about 3 years

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[Libreoffice-bugs] [Bug 100289] Sporadic crashes within MSVCR120.dll

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=100289

Xisco Faulí  changed:

   What|Removed |Added

   See Also||https://bugs.documentfounda
   ||tion.org/show_bug.cgi?id=11
   ||9903

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[Libreoffice-bugs] [Bug 100289] Sporadic crashes within MSVCR120.dll

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=100289

--- Comment #13 from Julien Nabet  ---
Any better with last stable version 5.4.4?
Indeed, lots of leaks have been fixed meanwhile (at least concerning gdi)

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[Libreoffice-bugs] [Bug 100289] Sporadic crashes within MSVCR120.dll

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=100289

Timur  changed:

   What|Removed |Added

 CC||timbacont...@gmail.com

--- Comment #12 from Timur  ---
*** Bug 108340 has been marked as a duplicate of this bug. ***

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[Libreoffice-bugs] [Bug 100289] Sporadic crashes within MSVCR120.dll

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=100289

--- Comment #11 from Caolán McNamara  ---
The original crash was a crash on attempting to create a tooltip window. I
rather suspect we are running out of window handles under Windows, i.e. we are
leaking handles somehow

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[Libreoffice-bugs] [Bug 100289] Sporadic crashes within MSVCR120.dll

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=100289

--- Comment #10 from Julien Nabet  ---
(In reply to robert from comment #9)
> Start Calc, close it, boom...
>...
For the test, could you rename your LO directory profile (see
https://wiki.documentfoundation.org/UserProfile#Windows) and give a new try?
Indeed, your problem might be unrelated.

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[Libreoffice-bugs] [Bug 100289] Sporadic crashes within MSVCR120.dll

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=100289

--- Comment #9 from rob...@prino.org ---
Start Calc, close it, boom...

Problem signature:
  Problem Event Name:   APPCRASH
  Application Name: soffice.bin
  Application Version:  5.2.2.2
  Application Timestamp:57e399d1
  Fault Module Name:MSVCR120.dll
  Fault Module Version: 12.0.21005.1
  Fault Module Timestamp:   524f83ff
  Exception Code:   4015
  Exception Offset: 00074a46
  OS Version:   6.1.7601.2.1.0.256.48
  Locale ID:2057
  Additional Information 1: ac68
  Additional Information 2: ac6812545a2a9ff74f0a033c081e9227
  Additional Information 3: c044
  Additional Information 4: c0acacd3004eb07e59c4e22a174a

Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=104288=0x0409

If the online privacy statement is not available, please read our privacy
statement offline:
  C:\Windows\system32\en-US\erofflps.txt

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[Libreoffice-bugs] [Bug 100289] Sporadic crashes within MSVCR120.dll

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=100289

Timur  changed:

   What|Removed |Added

   See Also||https://bugs.documentfounda
   ||tion.org/show_bug.cgi?id=90
   ||482

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[Libreoffice-bugs] [Bug 100289] Sporadic crashes within MSVCR120.dll

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=100289

--- Comment #8 from Timur  ---
Created attachment 127572
  --> https://bugs.documentfoundation.org/attachment.cgi?id=127572=edit
another backtrace with page heap and MSVCR120.dll

I hope attached backtrace with MSVCR120.dll can be of some use.

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[Libreoffice-bugs] [Bug 100289] Sporadic crashes within MSVCR120.dll

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=100289

--- Comment #7 from Timur  ---
Created attachment 127571
  --> https://bugs.documentfoundation.org/attachment.cgi?id=127571=edit
another backtrace with page heap with traces

I don't know if attached backtrace with salhelper3MSC.dll is of some use, I got
it with LO 5.2.1.2 while testing page heap with traces. 
I attach here because I think it's the same as error message: Fault Module
Name:MSVCR120.dll,   Fault Module Version:   12.0.21005.1. 
Version is not clear to me, if I look in
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\VisualStudio\12.0\VC\Runtimes\x86,
that's that version, but if I open Add/remove Programs, it says version
12.0.30501.0.

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[Libreoffice-bugs] [Bug 100289] Sporadic crashes within MSVCR120.dll

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=100289

Aron Budea  changed:

   What|Removed |Added

   Severity|normal  |critical

--- Comment #6 from Aron Budea  ---
Setting severity to critical, as it's a crash.

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[Libreoffice-bugs] [Bug 100289] Sporadic crashes within MSVCR120.dll

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=100289

mahfiaz  changed:

   What|Removed |Added

 Status|UNCONFIRMED |NEW
 Ever confirmed|0   |1

--- Comment #5 from mahfiaz  ---
Marking this as new since two people have reported it.

Bug 101418 added the following debug info:

here is the event log at the time of crash

Faulting application name: soffice.bin, version: 5.0.6.3, time stamp:
0x572b0738
Faulting module name: MSVCR120.dll, version: 12.0.21005.1, time stamp:
0x524f7ce6
Exception code: 0x4015
Fault offset: 0x000a7676
Faulting process id: 0x11ec
Faulting application start time: 0x01d1ec89a52027e3
Faulting application path: C:\Program Files (x86)\LibreOffice
5\program\soffice.bin
Faulting module path: C:\Windows\system32\MSVCR120.dll
Report Id: 973998d0-58bb-11e6-be60-28924accd45e


-   System
-   Provider
[ Name] Application Error

-   EventID 1000
[ Qualifiers]   0

Level   2

Task100

Keywords0x80

-   TimeCreated
[ SystemTime]   2016-08-02T14:15:41.0Z

EventRecordID   6689

Channel Application

ComputerPC-28217.out.co.za

Security

-   EventData
soffice.bin
5.0.6.3
572b0738
MSVCR120.dll
12.0.21005.1
524f7ce6
4015
000a7676
11ec
01d1ec89a52027e3
C:\Program Files (x86)\LibreOffice
5\program\soffice.bin
C:\Windows\system32\MSVCR120.dll
973998d0-58bb-11e6-be60-28924accd45e

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[Libreoffice-bugs] [Bug 100289] Sporadic crashes within MSVCR120.dll

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=100289

mahfiaz  changed:

   What|Removed |Added

 CC||nicojv...@outlook.com

--- Comment #4 from mahfiaz  ---
*** Bug 101418 has been marked as a duplicate of this bug. ***

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[Libreoffice-bugs] [Bug 100289] Sporadic crashes within MSVCR120.dll

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=100289

Julien Nabet  changed:

   What|Removed |Added

 CC||serval2...@yahoo.fr

--- Comment #3 from Julien Nabet  ---
Also you may upgrade to recent LO 5.1.4.

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[Libreoffice-bugs] [Bug 100289] Sporadic crashes within MSVCR120.dll

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=100289

Yuriy Chudnovskiy  changed:

   What|Removed |Added

 Status|NEEDINFO|UNCONFIRMED
 Ever confirmed|1   |0

--- Comment #2 from Yuriy Chudnovskiy  ---
OpenGL, and even OpenCL are both disabled completely. That options do not
matter.
BTW, this crash is not LO version depended. Occurs at least 5.0.x and maybe
4.x.x
Now running WinDbg under admin rights, waiting for another crash.

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[Libreoffice-bugs] [Bug 100289] Sporadic crashes within MSVCR120.dll

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=100289

Buovjaga  changed:

   What|Removed |Added

 Status|UNCONFIRMED |NEEDINFO
 CC||todven...@suomi24.fi
 Ever confirmed|0   |1

--- Comment #1 from Buovjaga  ---
Do you have this enabled: Tools - Options - LibreOffice - View - Use OpenGL for
all rendering?
If yes, what is the content of your
C:\Users\User\AppData\Roaming\LibreOffice\4\cache\opengl_device.log

Set to NEEDINFO.
Change back to UNCONFIRMED after you have provided the information.

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[Libreoffice-bugs] [Bug 100289] Sporadic crashes within MSVCR120.dll

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=100289

Adolfo Jayme  changed:

   What|Removed |Added

   Keywords||haveBacktrace

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