[Libreoffice-bugs] [Bug 102503] FILESAVE: Impress sporadically hangs at end of save operation

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=102503

--- Comment #21 from Gizze  ---
(In reply to Aron Budea from comment #20)
> (In reply to Gizze from comment #19)
> > However, the Windows side does not seem to be clean yet, but that could be
> > another issue (e.g. interoperability since I compiled the respective
> > presentation on Linux). The Windows save operation seems to freeze earlier.
> > So maybe it would be better to follow up on tickets related to the save
> > operation which were submitted by Windows users.
> 
> The Windows side can be followed up on in bug 103108.

OK! Thanks again for all the support on this.

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[Libreoffice-bugs] [Bug 102503] FILESAVE: Impress sporadically hangs at end of save operation

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=102503

--- Comment #20 from Aron Budea  ---
(In reply to Gizze from comment #19)
> However, the Windows side does not seem to be clean yet, but that could be
> another issue (e.g. interoperability since I compiled the respective
> presentation on Linux). The Windows save operation seems to freeze earlier.
> So maybe it would be better to follow up on tickets related to the save
> operation which were submitted by Windows users.

The Windows side can be followed up on in bug 103108.

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[Libreoffice-bugs] [Bug 102503] FILESAVE: Impress sporadically hangs at end of save operation

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=102503

--- Comment #19 from Gizze  ---
(In reply to Michael Meeks from comment #18)
> Resolving - as presumed fixed - is that ok Gizze - would love to know if it
> continues to work for you ? if other similar (or even different ;-) problems
> recur - it would be great to open new bugs for them and mark this one as
> 'See Also' if they're related.
> 
> Thanks !

I have not seen a single crash on save on Linux ever since I went to version
5.1.
So the Linux part of this can be closed from my side. That's what I cared about
most, so this ticket could be closed.

However, the Windows side does not seem to be clean yet, but that could be
another issue (e.g. interoperability since I compiled the respective
presentation on Linux). The Windows save operation seems to freeze earlier. So
maybe it would be better to follow up on tickets related to the save operation
which were submitted by Windows users.

I am wondering, though, whether bbugs' observations should be handled further
on this ticket.

Thanks a lot for your support on this!

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[Libreoffice-bugs] [Bug 102503] FILESAVE: Impress sporadically hangs at end of save operation

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=102503

Michael Meeks  changed:

   What|Removed |Added

 Status|NEEDINFO|RESOLVED
 Resolution|--- |FIXED

--- Comment #18 from Michael Meeks  ---
Resolving - as presumed fixed - is that ok Gizze - would love to know if it
continues to work for you ? if other similar (or even different ;-) problems
recur - it would be great to open new bugs for them and mark this one as 'See
Also' if they're related.

Thanks !

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[Libreoffice-bugs] [Bug 102503] FILESAVE: Impress sporadically hangs at end of save operation

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=102503

--- Comment #17 from Gizze  ---
(In reply to Michael Stahl from comment #14)

> i think the multi-threaded zip problem reported by "Gizze" should be fixed
> in current 5.1 / 5.2 releases, so maybe "bbugs" is seeing a different bug,
> but hard to tell without a proper backtrace.

Good news from my side:
I have been working on Linux with 5.1 for a week now and I have not seen a
single crash on save.

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[Libreoffice-bugs] [Bug 102503] FILESAVE: Impress sporadically hangs at end of save operation

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=102503

Aron Budea  changed:

   What|Removed |Added

   See Also||https://bugs.documentfounda
   ||tion.org/show_bug.cgi?id=10
   ||3108

--- Comment #16 from Aron Budea  ---
Bug 103108 could be the same issue.

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[Libreoffice-bugs] [Bug 102503] FILESAVE: Impress sporadically hangs at end of save operation

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=102503

Xisco Faulí  changed:

   What|Removed |Added

 Status|NEW |NEEDINFO

--- Comment #15 from Xisco Faulí  ---
hello bbugs,
could it be possible that you provide a backtrace with debugging symbols? You
can download it from
http://dev-builds.libreoffice.org/daily/master/Linux-rpm_deb-x86_64@70-TDF-dbg/
and get the backtrace following
https://wiki.documentfoundation.org/QA/BugReport/Debug_Information#GNU.2FLinux:_How_to_get_a_backtrace
Setting the bug to NEEDINFO for the time being. Change it to NEW once the
backtrace is provided

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[Libreoffice-bugs] [Bug 102503] FILESAVE: Impress sporadically hangs at end of save operation

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=102503

Michael Stahl  changed:

   What|Removed |Added

   See Also||https://bugs.documentfounda
   ||tion.org/show_bug.cgi?id=94
   ||212

--- Comment #14 from Michael Stahl  ---
the stack trace in the description matches bug 94212

same for the one in comment #6

comment #8 is quite clever, yes this crash is a race

comment #10 stack apparently shows an error-box being displayed, not sure what
to make of that, maybe the race didn't cause a crash but some exception
instead...

comment #11 back-trace is useless, something killed soffice.bin before the
stack could be obtained

i think the multi-threaded zip problem reported by "Gizze" should be fixed in
current 5.1 / 5.2 releases, so maybe "bbugs" is seeing a different bug, but
hard to tell without a proper backtrace.

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[Libreoffice-bugs] [Bug 102503] FILESAVE: Impress sporadically hangs at end of save operation

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=102503

Michael Stahl  changed:

   What|Removed |Added

 Attachment #128181|0   |1
is obsolete||

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[Libreoffice-bugs] [Bug 102503] FILESAVE: Impress sporadically hangs at end of save operation

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=102503

Buovjaga  changed:

   What|Removed |Added

Version|5.2.2.2 release |5.0.6.3 release
 OS|Linux (All) |All

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[Libreoffice-bugs] [Bug 102503] FILESAVE: Impress sporadically hangs at end of save operation

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=102503

Buovjaga  changed:

   What|Removed |Added

   Priority|medium  |highest
 Status|UNCONFIRMED |NEW
 Ever confirmed|0   |1
   Severity|major   |critical

--- Comment #13 from Buovjaga  ---
Not sure, how to proceed, but we seem to have a confirmation with bbugs's
experience, so setting to NEW.

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[Libreoffice-bugs] [Bug 102503] FILESAVE: Impress sporadically hangs at end of save operation

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=102503

Buovjaga  changed:

   What|Removed |Added

 Attachment #128181|text/x-log  |text/plain
  mime type||

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[Libreoffice-bugs] [Bug 102503] FILESAVE: Impress sporadically hangs at end of save operation

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=102503

bbugs  changed:

   What|Removed |Added

Version|5.0.6.3 release |5.2.2.2 release
 OS|Windows (All)   |Linux (All)

--- Comment #12 from bbugs  ---
I have the same problem with Version 5.2.2.2.0+ from the Jessie Backports under
Debian 8.6.
Impress hangs ALWAYS. For example, when I open a new document and am going to
save it, Impress freezes. This bug can be reproduced and makes Impress
completely useless.
I did not have problems with former versions.

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[Libreoffice-bugs] [Bug 102503] FILESAVE: Impress sporadically hangs at end of save operation

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=102503

--- Comment #11 from bbugs  ---
Created attachment 128181
  --> https://bugs.documentfoundation.org/attachment.cgi?id=128181=edit
Debian Backtrace

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[Libreoffice-bugs] [Bug 102503] FILESAVE: Impress sporadically hangs at end of save operation

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=102503

--- Comment #10 from Gizze  ---
Created attachment 128151
  --> https://bugs.documentfoundation.org/attachment.cgi?id=128151=edit
Windows Backtrace

Indeed, we should care about Windows as well if we care about LibreOffice. Note
that I usually do not work on Windows. Therefore the problem at hand may be an
interoperability issue different from the problem I had on Linux originally.
Anyway, I created a Windows backtrace following the instructions on the "How to
get a backtrace with WinDbg" page. The symbol resolution does not seem to work
properly yet. If this backtrace is not good enough let me know and include some
hints to improve its quality.

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[Libreoffice-bugs] [Bug 102503] FILESAVE: Impress sporadically hangs at end of save operation

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=102503

Buovjaga  changed:

   What|Removed |Added

 OS|Linux (All) |Windows (All)

--- Comment #9 from Buovjaga  ---
Ok, I changed the OS field to Windows.

You could get a backtrace with WinDbg:
https://wiki.documentfoundation.org/How_to_get_a_backtrace_with_WinDbg

We should try and care about Windows as well ;)

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[Libreoffice-bugs] [Bug 102503] FILESAVE: Impress sporadically hangs at end of save operation

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=102503

--- Comment #8 from Gizze  ---
(In reply to Buovjaga from comment #7)
> Gizze: would be interesting to hear, if the hangs continue with LibreOffice
> 5.2.x.
> 
> (I unpacked the gdbtrace.log and reattached. I don't know why our wiki
> advised to pack it. I changed the wiki)

Thanks for this suggestion, Buovjaga.

I did some further tests with LibreOffice 5.0.6.3:

On an old 32-bit Pentium M machine (single threaded) with openSUSE 13.2
I was not able to reproduce the problem.

With 64-bit openSUSE 13.2 on a virtual machine I saw no crashes in a
configuration with just one logical CPU. I observed regular crashes in a
configuration with four logical CPUs.

Conclusion: Maybe this is a race condition among several processes.
This goes in line with the observation that the saving process always crashes
towards the end when multiple parallel processes run on separate (logical)
CPUs.

This is what I found with LibreOffice 5.2.2.2:

No crashes seen with 64-bit openSUSE on a virtual machine even in a
configuration with four logical CPUs

No crashes seen with a 64-bit openSUSE bare bone installation on a four core
CPU.

Windows 8.1
Frequent crashes still. I don't care about Windows, though. I compiled this
presentation on Linux. Maybe we are seeing yet another problem at this point.

So this looks good so far. Let me continue my daily work with this setup and
see how reliable this LibreOffice version works now.

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[Libreoffice-bugs] [Bug 102503] FILESAVE: Impress sporadically hangs at end of save operation

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=102503

--- Comment #7 from Buovjaga  ---
Gizze: would be interesting to hear, if the hangs continue with LibreOffice
5.2.x.

(I unpacked the gdbtrace.log and reattached. I don't know why our wiki advised
to pack it. I changed the wiki)

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[Libreoffice-bugs] [Bug 102503] FILESAVE: Impress sporadically hangs at end of save operation

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=102503

Buovjaga  changed:

   What|Removed |Added

 Attachment #127722|0   |1
is obsolete||
 CC||todven...@suomi24.fi

--- Comment #6 from Buovjaga  ---
Created attachment 127990
  --> https://bugs.documentfoundation.org/attachment.cgi?id=127990=edit
Backtrace produced with soffice --backtrace

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[Libreoffice-bugs] [Bug 102503] FILESAVE: Impress sporadically hangs at end of save operation

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=102503

Aron Budea  changed:

   What|Removed |Added

   Keywords||haveBacktrace
 CC||ba...@caesar.elte.hu
   Severity|normal  |major

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[Libreoffice-bugs] [Bug 102503] FILESAVE: Impress sporadically hangs at end of save operation

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=102503

Gizze  changed:

   What|Removed |Added

 Status|NEEDINFO|UNCONFIRMED
 Ever confirmed|1   |0

--- Comment #5 from Gizze  ---
I could only provide a sample file on a private basis outside this public bug
tracking tool because it is subject to copyright. I can produce further traces
if needed.

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[Libreoffice-bugs] [Bug 102503] FILESAVE: Impress sporadically hangs at end of save operation

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=102503

--- Comment #4 from Gizze  ---
Created attachment 127722
  --> https://bugs.documentfoundation.org/attachment.cgi?id=127722=edit
Backtrace produced with "soffice --backtrace"

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[Libreoffice-bugs] [Bug 102503] FILESAVE: Impress sporadically hangs at end of save operation

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=102503

Xisco Faulí  changed:

   What|Removed |Added

 Status|NEW |NEEDINFO

--- Comment #3 from Xisco Faulí  ---
Hello Gizze,
Is it possible that you attach a complete backtrace
https://wiki.documentfoundation.org/QA/BugReport/Debug_Information#GNU.2FLinux:_How_to_get_a_backtrace
or a minimal document to reproduce the bug?

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[Libreoffice-bugs] [Bug 102503] FILESAVE: Impress sporadically hangs at end of save operation

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=102503

Xisco Faulí  changed:

   What|Removed |Added

 Status|UNCONFIRMED |NEW
 CC||xiscofa...@libreoffice.org
 Ever confirmed|0   |1

--- Comment #2 from Xisco Faulí  ---
Changing it to NEW as the backtrace has been provided

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[Libreoffice-bugs] [Bug 102503] FILESAVE: Impress sporadically hangs at end of save operation

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=102503

--- Comment #1 from Gizze  ---
I cannot provide a sample presentation because it is all copyrighted material
which must not become public. I could provide such an individual contributor
given the recipient understands this restriction and promises to keep this
presentation to himself/herself.

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[Libreoffice-bugs] [Bug 102503] FILESAVE: Impress sporadically hangs at end of save operation

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=102503

Gizze  changed:

   What|Removed |Added

Version|unspecified |5.0.6.3 release

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