[Libreoffice-bugs] [Bug 105084] 64-Bit Windows LibreOffice Applications hang on startup (Intel OpenCL SDK)

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=105084

--- Comment #30 from David Faure  ---
Same here: opening a .ods hangs LibreOffice Calc for 2 minutes on two different
Windows 10 PCs. Reproduced with 7.2.2.2 and 7.3.4.2, more precisely:

Version: 7.3.4.2 (x64) / LibreOffice Community
Build ID: 728fec16bd5f605073805c3c9e7c4212a0120dc5
CPU threads: 4; OS: Windows 10.0 Build 19044; UI render: Skia/Raster; VCL: win
Locale: fr-FR (fr_FR); UI: fr-FR
Calc: CL

See attached opencl_devices.log

Restarting in safe mode without OpenGL/OpenCL acceleration does NOT help.

Launching Calc empty works immediately. The problem only happens when
double-clicking on a local .ods file. Launching empty and then loading the
file, hangs for a while. So the problem is in the file loading code, not in
OpenCL drivers?
Let me know if I should open a different bug report, or if everything still
points to OpenCL (how to find out?).

BTW Calc used to work just fine on those two PCs until last month. Not sure if
the problem comes from a LibreOffice update, a driver update, or installing
something else. I don't remember updating LibreOffice recently though (except
after hitting this bug, to check the latest version).

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[Libreoffice-bugs] [Bug 105084] 64-Bit Windows LibreOffice Applications hang on startup (Intel OpenCL SDK)

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=105084

--- Comment #29 from David Faure  ---
Created attachment 181558
  --> https://bugs.documentfoundation.org/attachment.cgi?id=181558=edit
opencl_devices David Faure

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[Libreoffice-bugs] [Bug 105084] 64-Bit Windows LibreOffice Applications hang on startup (Intel OpenCL SDK)

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=105084

Buovjaga  changed:

   What|Removed |Added

 CC||x...@ieee.org

--- Comment #28 from Buovjaga  ---
(In reply to Aron Budea from comment #10)
> Can you check if there's an /cache/opencl_devices.log files,
> and attach it if exists? There's a chance it won't, but you never know...
> 
> If we can get the OpenCL driver version, it should be worthy of blacklisting.

Ron: can you check this?

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[Libreoffice-bugs] [Bug 105084] 64-Bit Windows LibreOffice Applications hang on startup (Intel OpenCL SDK)

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=105084

--- Comment #27 from Ron  ---
  I have also had this problem.  I am running windows 8.1.  I installed the
most recent 64 bit version (as of a week ago or so), 7.0.4.  I appreciate the
humor in you asking for the version from 'about' on an installation that hangs
during startup.  At the time, my machine had only 4 GB of memory.  I don't know
if that might be related.
  I installed the x86 version and it works fine.
  I will supply whatever information I can, but I don't know what would be
helpful.

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[Libreoffice-bugs] [Bug 105084] 64-Bit Windows LibreOffice Applications hang on startup (Intel OpenCL SDK)

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=105084

--- Comment #26 from QA Administrators  ---
Dear Mike Allen,

To make sure we're focusing on the bugs that affect our users today,
LibreOffice QA is asking bug reporters and confirmers to retest open, confirmed
bugs which have not been touched for over a year.

There have been thousands of bug fixes and commits since anyone checked on this
bug report. During that time, it's possible that the bug has been fixed, or the
details of the problem have changed. We'd really appreciate your help in
getting confirmation that the bug is still present.

If you have time, please do the following:

Test to see if the bug is still present with the latest version of LibreOffice
from https://www.libreoffice.org/download/

If the bug is present, please leave a comment that includes the information
from Help - About LibreOffice.

If the bug is NOT present, please set the bug's Status field to
RESOLVED-WORKSFORME and leave a comment that includes the information from Help
- About LibreOffice.

Please DO NOT

Update the version field
Reply via email (please reply directly on the bug tracker)
Set the bug's Status field to RESOLVED - FIXED (this status has a particular
meaning that is not 
appropriate in this case)


If you want to do more to help you can test to see if your issue is a
REGRESSION. To do so:
1. Download and install oldest version of LibreOffice (usually 3.3 unless your
bug pertains to a feature added after 3.3) from
https://downloadarchive.documentfoundation.org/libreoffice/old/

2. Test your bug
3. Leave a comment with your results.
4a. If the bug was present with 3.3 - set version to 'inherited from OOo';
4b. If the bug was not present in 3.3 - add 'regression' to keyword


Feel free to come ask questions or to say hello in our QA chat:
https://kiwiirc.com/nextclient/irc.freenode.net/#libreoffice-qa

Thank you for helping us make LibreOffice even better for everyone!

Warm Regards,
QA Team

MassPing-UntouchedBug

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[Libreoffice-bugs] [Bug 105084] 64-Bit Windows LibreOffice Applications hang on startup (Intel OpenCL SDK)

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=105084

--- Comment #25 from Devin Hussey  ---
Confirmed on a Fujitsu Lifebook P771.

Windows 10 Pro x64 1809, build 17763.134
Intel Core i7-2617M vPro (Sandy Bridge) @ 1.50 GHz
Intel HD Graphics 3000 integrated graphics (maybe our culprit), no secondary
card
Intel driver 9.17.10.4459 (latest from Windows Update causes blurry text, and
the card does show up as "unsupported")
4 GB RAM
1280x800 display

LibreOffice:
Version: 6.1.3.2 (x64)
Build ID: 86daf60bf00efa86ad547e59e09d6bb77c699acb
CPU threads: 4; OS: Windows 10.0; UI render: default; 
Locale: en-US (en_US); Calc: threaded 

When starting it from a clean install (just reinstalled to upgrade to x64), it
hangs on a blank screen when running LibreOffice with 40% CPU usage according
to Task Manager. Launching Writer causes a silent background process that
apparently restarts itself over and over. 

Starting in Safe Mode and disabling hardware acceleration makes things work
without issues.

It does appear that OpenGL blacklists the 3000, but OpenCL does not. Perhaps we
should blacklist it until we fix it?

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[Libreoffice-bugs] [Bug 105084] 64-Bit Windows LibreOffice Applications hang on startup (Intel OpenCL SDK)

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=105084

--- Comment #24 from kaya  ---
If you are the new user of windows 10 you have to know that how to take
screenshot in windows 10 to save the time and space in the PC and you can get
the solution from here http://screenshotwindows.net .

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[Libreoffice-bugs] [Bug 105084] 64-Bit Windows LibreOffice Applications hang on startup (Intel OpenCL SDK)

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=105084

--- Comment #23 from Mike Allen  ---
Apologies for the late reply.

I no longer have access to the machine on which I found this problem. If I get
a moment or two, I'll try installing OpenCL on a machine on which I have 64-bit
LibreOffice installed and will check to see if I'm still encountering the
problem.

Thanks for your assistance!

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[Libreoffice-bugs] [Bug 105084] 64-Bit Windows LibreOffice Applications hang on startup

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=105084

Buovjaga  changed:

   What|Removed |Added

   Severity|normal  |major
 Resolution|INSUFFICIENTDATA|---
 Status|RESOLVED|NEW

--- Comment #22 from Buovjaga  ---
This is still an issue:
https://www.reddit.com/r/libreoffice/comments/9fzhx0/libreoffice_wont_open_6103/

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[Libreoffice-bugs] [Bug 105084] 64-Bit Windows LibreOffice Applications hang on startup

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=105084

QA Administrators  changed:

   What|Removed |Added

 Status|NEEDINFO|RESOLVED
 Resolution|--- |INSUFFICIENTDATA

--- Comment #21 from QA Administrators  ---
Dear Bug Submitter,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

MassPing-NeedInfo-20180903

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[Libreoffice-bugs] [Bug 105084] 64-Bit Windows LibreOffice Applications hang on startup

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=105084

--- Comment #20 from QA Administrators  ---
Dear Bug Submitter,

This bug has been in NEEDINFO status with no change for at least
6 months. Please provide the requested information as soon as
possible and mark the bug as UNCONFIRMED. Due to regular bug
tracker maintenance, if the bug is still in NEEDINFO status with
no change in 30 days the QA team will close the bug as INSUFFICIENTDATA
due to lack of needed information.

For more information about our NEEDINFO policy please read the
wiki located here:
https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO

If you have already provided the requested information, please
mark the bug as UNCONFIRMED so that the QA team knows that the
bug is ready to be confirmed.

Thank you for helping us make LibreOffice even better for everyone!

Warm Regards,
QA Team

MassPing-NeedInfo-Ping-20180731

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[Libreoffice-bugs] [Bug 105084] 64-Bit Windows LibreOffice Applications hang on startup

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=105084

Xisco Faulí  changed:

   What|Removed |Added

 Status|UNCONFIRMED |NEEDINFO
 Ever confirmed|0   |1

--- Comment #19 from Xisco Faulí  ---
@Mike,
Could you please try to reproduce it with the latest version of LibreOffice
from https://www.libreoffice.org/download/libreoffice-fresh/ ?
I have set the bug's status to 'NEEDINFO'. Please change it back to
'UNCONFIRMED' if the bug is still present in the latest version.

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[Libreoffice-bugs] [Bug 105084] 64-Bit Windows LibreOffice Applications hang on startup

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=105084

Xisco Faulí  changed:

   What|Removed |Added

   Keywords||needsDevAdvice
 CC||xiscofa...@libreoffice.org

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[Libreoffice-bugs] [Bug 105084] 64-Bit Windows LibreOffice Applications hang on startup

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=105084

Aron Budea  changed:

   What|Removed |Added

 Status|NEEDINFO|UNCONFIRMED
 CC||t...@iki.fi
 Ever confirmed|1   |0

--- Comment #18 from Aron Budea  ---
Mike, you're absolutely right the old SDK *should* work with LibreOffice.
However things often don't work as they should. (otherwise you wouldn't be
reluctant to update your SDK, right?) I can't give you an explanation, as I
don't have a similar hardware and software configuration to yours, and can't
investigate. And unless there's someone who can, and is willing to do that,
this issue will not be investigated.

Fortunately it likely can be fixed without that. We can probably safely disable
OpenCL in LibreOffice on systems with that driver version.

Tor, what do you think, could this Intel SDK's OpenCL driver be blacklisted?

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[Libreoffice-bugs] [Bug 105084] 64-Bit Windows LibreOffice Applications hang on startup

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https://bugs.documentfoundation.org/show_bug.cgi?id=105084

--- Comment #17 from Mike Allen  ---
As I explained in comment 8, I'm reluctant to try updating my OpenCL SDK as I
don't want to break whichever product is using it. I don't have time to
reinstall every piece of simulation software I use, as I have more pressing
concerns right now.

Simply having an outdated SDK should not cause LibreOffice to hang -
particularly in applications, such as when Writer and Impress, that supposedly
do not use OpenCL.

Incidentally, can you explain why the 32-bit LibreOffice runs just fine, while
the 64-bit version hangs? If it's because the 64-but version tries to use my
OpenCL driver, while the 32-bit version doesn't, then is there a way I can
disable use of OpenCL in the 64-bit version to verify whether that is the
actually the cause of the hang? At least then I'd know whether it was worth my
time updating the OpenCL SDK when I do get the time...

Thanks for your assistance!

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[Libreoffice-bugs] [Bug 105084] 64-Bit Windows LibreOffice Applications hang on startup

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=105084

--- Comment #16 from Buovjaga  ---
(In reply to Mike Allen from comment #15)
> I see that the status has been changed to NEEDINFO. What more information is
> needed?

Would you be willing to try a driver update as suggested in comment 14?

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[Libreoffice-bugs] [Bug 105084] 64-Bit Windows LibreOffice Applications hang on startup

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https://bugs.documentfoundation.org/show_bug.cgi?id=105084

--- Comment #15 from Mike Allen  ---
I see that the status has been changed to NEEDINFO. What more information is
needed?

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[Libreoffice-bugs] [Bug 105084] 64-Bit Windows LibreOffice Applications hang on startup

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https://bugs.documentfoundation.org/show_bug.cgi?id=105084

Aron Budea  changed:

   What|Removed |Added

 Status|NEW |NEEDINFO

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[Libreoffice-bugs] [Bug 105084] 64-Bit Windows LibreOffice Applications hang on startup

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https://bugs.documentfoundation.org/show_bug.cgi?id=105084

--- Comment #14 from Aron Budea  ---
Thanks for the details. So this seems to be a pretty old driver from years ago.
While the CPU is old as well, I wonder if current drivers from [1] would work.
Release notes only state SSE4.2 support as requirement.

I guess the driver version should be blacklisted in LibreOffice, too.

[1] https://software.intel.com/en-us/articles/opencl-drivers

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[Libreoffice-bugs] [Bug 105084] 64-Bit Windows LibreOffice Applications hang on startup

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https://bugs.documentfoundation.org/show_bug.cgi?id=105084

--- Comment #13 from Mike Allen  ---
Thanks for your assistance with this. Let me know if there's anything else I
can do to help!

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[Libreoffice-bugs] [Bug 105084] 64-Bit Windows LibreOffice Applications hang on startup

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https://bugs.documentfoundation.org/show_bug.cgi?id=105084

--- Comment #12 from Mike Allen  ---
Created attachment 130185
  --> https://bugs.documentfoundation.org/attachment.cgi?id=130185=edit
opencl_profile.xml

This file was also present, so I'm attaching it just in case.

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[Libreoffice-bugs] [Bug 105084] 64-Bit Windows LibreOffice Applications hang on startup

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https://bugs.documentfoundation.org/show_bug.cgi?id=105084

--- Comment #11 from Mike Allen  ---
Created attachment 130184
  --> https://bugs.documentfoundation.org/attachment.cgi?id=130184=edit
opencl_devices.log file

opencl_devices.log file, as requested.

By default, applications run using the Intel HD 3000 integrated graphics.
However, I also tried using the NVIDIA 4200M card with the 64-bit LibreOffice.
The hang occurred with both cards.

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[Libreoffice-bugs] [Bug 105084] 64-Bit Windows LibreOffice Applications hang on startup

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https://bugs.documentfoundation.org/show_bug.cgi?id=105084

Aron Budea  changed:

   What|Removed |Added

 CC||ba...@caesar.elte.hu

--- Comment #10 from Aron Budea  ---
Can you check if there's an /cache/opencl_devices.log files, and
attach it if exists? There's a chance it won't, but you never know...

If we can get the OpenCL driver version, it should be worthy of blacklisting.

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[Libreoffice-bugs] [Bug 105084] 64-Bit Windows LibreOffice Applications hang on startup

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Buovjaga  changed:

   What|Removed |Added

 Status|UNCONFIRMED |NEW
 Blocks||97391
 Ever confirmed|0   |1

--- Comment #9 from Buovjaga  ---
Ok, let's throw it to NEW based on the Ask.LibO thing and the strong suspicion
that it is because of the SFK.


Referenced Bugs:

https://bugs.documentfoundation.org/show_bug.cgi?id=97391
[Bug 97391] [META] Tracker bug for OpenCL and "Software Interpreter" issues in
Calc
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[Libreoffice-bugs] [Bug 105084] 64-Bit Windows LibreOffice Applications hang on startup

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--- Comment #7 from Mike Allen  ---
(In reply to Buovjaga from comment #6)
> If you do not do
> - scientific computation
> - physics simulations (hard/soft/rigid body, cloth, fluid, smoke etc.)
> - some other number-crunching thing that requires OpenCL
> 
> I don't think you will miss that Intel SDK for OpenCL.

Unfortunately, simulations are what I do for a living. :-(

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[Libreoffice-bugs] [Bug 105084] 64-Bit Windows LibreOffice Applications hang on startup

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https://bugs.documentfoundation.org/show_bug.cgi?id=105084

--- Comment #6 from Buovjaga  ---
(In reply to Mike Allen from comment #4)
> I do have "Intel SDK for OpenCL - CPU Only Runtime Package", version
> 2.0.0.37149 installed.
> 
> For the record, the problem affects all of the LibreOffice applications, not
> just Calc. I would prefer not to uninstall this software, because I do not
> have an installer for it available, so I cannot reinstall it should it prove
> to be required.

You can get the installer here:
https://software.intel.com/en-us/articles/opencl-drivers

If you do not do
- scientific computation
- physics simulations (hard/soft/rigid body, cloth, fluid, smoke etc.)
- some other number-crunching thing that requires OpenCL

I don't think you will miss that Intel SDK for OpenCL.

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[Libreoffice-bugs] [Bug 105084] 64-Bit Windows LibreOffice Applications hang on startup

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https://bugs.documentfoundation.org/show_bug.cgi?id=105084

--- Comment #5 from Mike Allen  ---
It might also worth mentioning that the Intel OpenCL SDK is NOT installed on my
Microsoft Surface Pro 3, which runs the 64-bit version of LibreOffice OK.

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[Libreoffice-bugs] [Bug 105084] 64-Bit Windows LibreOffice Applications hang on startup

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--- Comment #4 from Mike Allen  ---
I do have "Intel SDK for OpenCL - CPU Only Runtime Package", version
2.0.0.37149 installed.

For the record, the problem affects all of the LibreOffice applications, not
just Calc. I would prefer not to uninstall this software, because I do not have
an installer for it available, so I cannot reinstall it should it prove to be
required.

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[Libreoffice-bugs] [Bug 105084] 64-Bit Windows LibreOffice Applications hang on startup

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https://bugs.documentfoundation.org/show_bug.cgi?id=105084

--- Comment #3 from Mike Allen  ---
As requested, text from the Writer Help/About LibreOffice dialog:

Version: 5.2.4.2
Build ID: 3d5603e1122f0f102b62521720ab13a38a4e0eb0
CPU Threads: 8; OS Version: Windows 6.2; UI Render: default; 
Locale: en-US (en_US); Calc: group

LibreOffice is a modern, easy-to-use, open source
productivity suite for word processing, spreadsheets,
presentations and more.

This release was supplied by The Document Foundation.
Copyright © 2000-2016 LibreOffice contributors.
LibreOffice was based on OpenOffice.org.

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[Libreoffice-bugs] [Bug 105084] 64-Bit Windows LibreOffice Applications hang on startup

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=105084

--- Comment #2 from Buovjaga  ---
(In reply to Mike Allen from comment #0)
> https://ask.libreoffice.org/en/question/76494/64-bit-libreoffice-515-520-
> freezehang-while-opening-files/ (a thread started by someone else with the
> same problem).

Did you check, if you have this installed: Intel OpenCL SDK? LibreOffice Calc
is able to use OpenCL, so I guess removing that SDK worked for those people in
the thread because some conflict was removed.

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[Libreoffice-bugs] [Bug 105084] 64-Bit Windows LibreOffice Applications hang on startup

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=105084

Buovjaga  changed:

   What|Removed |Added

 CC||todven...@suomi24.fi

--- Comment #1 from Buovjaga  ---
>From your working 32-bit LibreOffice, please copy & paste the full Help - About
contents to a comment.

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