[Libreoffice-bugs] [Bug 105273] Crash of LibreOffice master when LibreOffice tries to startup

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=105273

Telesto  changed:

   What|Removed |Added

 Status|UNCONFIRMED |RESOLVED
 Resolution|--- |WORKSFORME

--- Comment #16 from Telesto  ---
Thank you for retesting. Closing as WFM.

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[Libreoffice-bugs] [Bug 105273] Crash of LibreOffice master when LibreOffice tries to startup

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=105273

--- Comment #15 from grofaty  ---
Hi,
sorry I have been real busy... Today after two mounts of last testing I have
downloaded "LibreOffice master" on Windows 7. From Help | About

Version: 5.4.0.0.alpha0+
Build ID: bdf41d8aeb53a298780f3633a76d71598a695bab
CPU threads: 3; OS: Windows 6.1; UI render: default; 
TinderBox: Win-x86@42, Branch:master, Time: 2017-03-22_01:32:59
Locale: sl-SI (sl_SI); Calc: group

1. I selected "Custom" when installing and then left default.
2. I have executed created shortcut on desktop and LibreOffice starts without a
problem.
3. I close down opened program. In Windows Explorer I have double clicked on
swriter.exe to start LibreOffice Writer and it starts without a problem. I have
also double clicked on scalc.exe and LibreOffice Calc starts up without a
problem.

It looks like in two moths period when I last tested something got to be
changed in LibreOffice that fixed the problem.

You can close down this report as not relevant anymore.

Thanks for help.

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[Libreoffice-bugs] [Bug 105273] Crash of LibreOffice master when LibreOffice tries to startup

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=105273

--- Comment #14 from Buovjaga  ---
grofaty: you could try this method:
https://wiki.documentfoundation.org/How_to_get_a_backtrace_with_WinDbg#Automation
Hopefully it would attach to the LibreOffice process before the crash happens

You would have to use this debug build:
http://dev-builds.libreoffice.org/daily/master/Win-x86@39/current/

..and read from the beginning of the Windbg article, if you have never set it
up.

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[Libreoffice-bugs] [Bug 105273] Crash of LibreOffice master when LibreOffice tries to startup

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=105273

--- Comment #13 from grofaty  ---
The same problem with crashes at start-up with:
a) master~2017-01-23_03.24.17_LibreOfficeDev_5.4.0.0.alpha0_Win_x86.msi
b)
libreoffice-5-3~2017-01-22_22.43.21_LibreOfficeDev_5.3.1.0.0_Win_x86_en-US_de_ar_ja_ru_vec_qtz.msi


@Buovjaga, I did as you suggested:
1. Start | LibreOfficeDev (SafeMode).
2. In opened "Safe Mode" dialog clicked on "Configure and checked "Disable
hardware acceleartion (OpenGL, OpenCL)" and clicked on "Apply Changes and
Restart".
3. LibreOffice starts up successfully.


It looks like something got to be changed in LibreOffice 5.3+, because I have
never experienced this crashes before and official LibreOffice Fresh 5.2.4.2 is
working with "hardware acceleration" enabled.

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[Libreoffice-bugs] [Bug 105273] Crash of LibreOffice master when LibreOffice tries to startup

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=105273

--- Comment #12 from Buovjaga  ---
(In reply to grofaty from comment #9)
> TEST 3
> 6. Continue from TEST 2. Tools | Options | View | from Graphics Output I
> have unchecked all of the settings (hardware acceleration, anti-aliasing,
> OpenGL), so all of the settings in this section are unchecked and click on
> OK button.
> 7. Dialog pop-ups up to restart LibreOffice. I clicked on "Restart Now".
> 8. Safe Mode dialog pop-ups. I clicked on "Restart in Normal Mode".
> 9. After 20 seconds Windows crash dialog appears (the same as in step 4).

Got some advice from Samuel on IRC.

First, you tried to change settings while in Safe mode: the settings will NOT
be saved.

Second, the only difference between normal mode + clean profile vs. Safe mode
is: hardware acceleration is disabled in Safe mode. So it looks like hw accel
might be the cause of the crash in your virtual machine.

You should do this in the Safe mode dialog: Configure: Disable hardware
acceleration. Apply changes and restart.

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[Libreoffice-bugs] [Bug 105273] Crash of LibreOffice master when LibreOffice tries to startup

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=105273

--- Comment #11 from Buovjaga  ---
(In reply to grofaty from comment #9)
> TEST 2
> 5. I clicked: Start | LibreOfficeDev (SaveMode) and LibreOffice starts-up
> and I selecting "Continue in Safe Mode" button and LibreOffice starts up
> successfully.

This is the interesting bit. It works in Safe mode, but does not work with a
clean profile. I don't really know enough about Safe mode to say, how this is
possible.

It's good to know you are using a virtual machine.

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[Libreoffice-bugs] [Bug 105273] Crash of LibreOffice master when LibreOffice tries to startup

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=105273

--- Comment #10 from grofaty  ---
Created attachment 130571
  --> https://bugs.documentfoundation.org/attachment.cgi?id=130571=edit
Opengl_device.log

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[Libreoffice-bugs] [Bug 105273] Crash of LibreOffice master when LibreOffice tries to startup

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=105273

--- Comment #9 from grofaty  ---
Hi,
all tests bellow on LibreOffice master on Windows 7 Professional Service Pack 1
(as virtual guest machine) inside VirtualBox 4.3.38 on Ubuntu 14.04 (as virtual
host machine).

TEST 1
1. Today I have downloaded fresh master from:
http://dev-builds.libreoffice.org/daily/master/Win-x86@42/current/libo-master~2017-01-20_02.26.12_LibreOfficeDev_5.4.0.0.alpha0_Win_x86.msi
and still crashing.
2. I have deleted C:\Users\igor\AppData\Roaming\LibreOfficeDev\4 folder so now
only C:\Users\igor\AppData\Roaming\LibreOfficeDev folder exists with no
subfolders.
3. I have double click "LibreOfficeDev 5.4" icon from desktop.
4. Then nothing happens for 20 seconds (I have measured with stopwatch) and
then Windows crash window appears with the same dialogs as in my first post in
this bug report.

@Buovjaga you suspect this is OpenGL problem. I am attaching file
C:\Users\igor\AppData\Roaming\LibreOfficeDev\4\cache\opengl_device.log.


TEST 2
5. I clicked: Start | LibreOfficeDev (SaveMode) and LibreOffice starts-up and I
selecting "Continue in Safe Mode" button and LibreOffice starts up
successfully.


TEST 3
6. Continue from TEST 2. Tools | Options | View | from Graphics Output I have
unchecked all of the settings (hardware acceleration, anti-aliasing, OpenGL),
so all of the settings in this section are unchecked and click on OK button.
7. Dialog pop-ups up to restart LibreOffice. I clicked on "Restart Now".
8. Safe Mode dialog pop-ups. I clicked on "Restart in Normal Mode".
9. After 20 seconds Windows crash dialog appears (the same as in step 4).

Anything else I can test?

Regards

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[Libreoffice-bugs] [Bug 105273] Crash of LibreOffice master when LibreOffice tries to startup

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=105273

Buovjaga  changed:

   What|Removed |Added

 CC||todven...@suomi24.fi

--- Comment #8 from Buovjaga  ---
(In reply to grofaty from comment #7)
> Hi,
> I have renamed C:\Users\igor\AppData\Roaming\LibreOffice\4 directory to
> C:\Users\igor\AppData\Roaming\LibreOffice\_4
> so default profile directory does not exists any more. Running
> LibreOffice-master and it still crashes.

Shouldn't it be LibreOfficeDev\4, though?
I can't think of anything else than OpenGL.

Do you have such a log:
C:\Users\User\AppData\Roaming\LibreOfficeDev\4\cache\opengl_device.log

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[Libreoffice-bugs] [Bug 105273] Crash of LibreOffice master when LibreOffice tries to startup

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=105273

--- Comment #7 from grofaty  ---
Hi,
I have renamed C:\Users\igor\AppData\Roaming\LibreOffice\4 directory to
C:\Users\igor\AppData\Roaming\LibreOffice\_4
so default profile directory does not exists any more. Running
LibreOffice-master and it still crashes.

But "LibreOfficeDev (Save Mode)" did start-up at least.

Strange. What may be wrong? Is it something specific in my environment?
Regards

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[Libreoffice-bugs] [Bug 105273] Crash of LibreOffice master when LibreOffice tries to startup

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https://bugs.documentfoundation.org/show_bug.cgi?id=105273

--- Comment #6 from Xisco Faulí  ---
ok, Sorry for the noise. Actually you're testing the build I mentioned. For me,
it crashed a few days ago but not anymore. I could, for instance, launch the
safe mode. Could you try that? would resetting the profile fix your problem?

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[Libreoffice-bugs] [Bug 105273] Crash of LibreOffice master when LibreOffice tries to startup

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=105273

--- Comment #5 from grofaty  ---
@Xisco, I don't really understand... In "Description" (my first post) I have
tested with:
http://dev-builds.libreoffice.org/daily/master/Win-x86@42/2017-01-11_23.07.37/libo-master~2017-01-11_23.07.37_LibreOfficeDev_5.4.0.0.alpha0_Win_x86.msi

Can you please point me to the "exe" file you would like me to test?

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[Libreoffice-bugs] [Bug 105273] Crash of LibreOffice master when LibreOffice tries to startup

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https://bugs.documentfoundation.org/show_bug.cgi?id=105273

--- Comment #4 from Xisco Faulí  ---
Yes, I know, but could you please use the link I put before?

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[Libreoffice-bugs] [Bug 105273] Crash of LibreOffice master when LibreOffice tries to startup

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=105273

grofaty  changed:

   What|Removed |Added

 Status|NEEDINFO|UNCONFIRMED
 Ever confirmed|1   |0

--- Comment #3 from grofaty  ---
@Xisco, testing the master was my first test, see the "Description" of this
bug.

P.S. I am setting status back to UNCONFIRMED.

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[Libreoffice-bugs] [Bug 105273] Crash of LibreOffice master when LibreOffice tries to startup

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https://bugs.documentfoundation.org/show_bug.cgi?id=105273

Xisco Faulí  changed:

   What|Removed |Added

 Status|UNCONFIRMED |NEEDINFO
 CC||xiscofa...@libreoffice.org
 Ever confirmed|0   |1

--- Comment #2 from Xisco Faulí  ---
It happened to me a few day ago but it seems to be fixed nowadays. Could you
please try to test it with  http://dev-builds.libreoffice.org/daily/master/  ?
Regards

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[Libreoffice-bugs] [Bug 105273] Crash of LibreOffice master when LibreOffice tries to startup

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=105273

--- Comment #1 from grofaty  ---
I tried to locate the problem in previous master versions so I installed:
libo-master~2016-12-28_23.10.06_LibreOfficeDev_5.4.0.0.alpha0_Win_x86.msi
currently the oldest version from:
http://dev-builds.libreoffice.org/daily/master/Win-x86@42/
and problem is already in this version, so crash at LibreOffice start-up.

By the way I was trying to test the problem on 5.3-dev and on 5.2-dev but I see
folders:
http://dev-builds.libreoffice.org/daily/libreoffice-5-3/
and
http://dev-builds.libreoffice.org/daily/libreoffice-5-2/
are empty, no Windows version to download.

If I can help in anyway to diagnose this problem, please let me know and please
point me to some documentation how to debug a problem.

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