[Libreoffice-bugs] [Bug 105705] Libreoffice Writer crashes on inserting Zotero citations

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https://bugs.documentfoundation.org/show_bug.cgi?id=105705

Michael Stahl  changed:

   What|Removed |Added

   Assignee|libreoffice-b...@lists.free |mst...@redhat.com
   |desktop.org |

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[Libreoffice-bugs] [Bug 105705] Libreoffice Writer crashes on inserting Zotero citations

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https://bugs.documentfoundation.org/show_bug.cgi?id=105705

--- Comment #37 from Michael Stahl  ---
i've fixed the marks becoming unsorted assert from comment #32

i can insert 2 references at a time now from Zotero 5.0.7
with this fix in a dbgutil build.

whether this is the cause of the originally reported crash is
not clear to me; possibly the unsorted bookmarks are going
to cause a crash later but maybe not.

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[Libreoffice-bugs] [Bug 105705] Libreoffice Writer crashes on inserting Zotero citations

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https://bugs.documentfoundation.org/show_bug.cgi?id=105705

--- Comment #36 from Commit Notification 
 ---
Michael Stahl committed a patch related to this issue.
It has been pushed to "master":

http://cgit.freedesktop.org/libreoffice/core/commit/?id=f2d2093b2198bd4c65475a60329a5a6a7a8575f1

tdf#105705 sw: sort bookmarks in ContentIdxStoreImpl::RestoreBkmks()

It will be available in 6.0.0.

The patch should be included in the daily builds available at
http://dev-builds.libreoffice.org/daily/ in the next 24-48 hours. More
information about daily builds can be found at:
http://wiki.documentfoundation.org/Testing_Daily_Builds

Affected users are encouraged to test the fix and report feedback.

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[Libreoffice-bugs] [Bug 105705] Libreoffice Writer crashes on inserting Zotero citations

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https://bugs.documentfoundation.org/show_bug.cgi?id=105705

Commit Notification  changed:

   What|Removed |Added

 Whiteboard||target:6.0.0

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[Libreoffice-bugs] [Bug 105705] Libreoffice Writer crashes on inserting Zotero citations

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https://bugs.documentfoundation.org/show_bug.cgi?id=105705

Michael Stahl  changed:

   What|Removed |Added

 Attachment #131123|0   |1
is obsolete||

--- Comment #35 from Michael Stahl  ---
Comment on attachment 131123
  --> https://bugs.documentfoundation.org/attachment.cgi?id=131123
backtrace for libreoffice 5.3.1 dev

this is just the usual benign JVM startup SIGSEGV, not the real crash

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[Libreoffice-bugs] [Bug 105705] Libreoffice Writer crashes on inserting Zotero citations

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https://bugs.documentfoundation.org/show_bug.cgi?id=105705

Michael Stahl  changed:

   What|Removed |Added

 Attachment #131122|0   |1
is obsolete||

--- Comment #34 from Michael Stahl  ---
Comment on attachment 131122
  --> https://bugs.documentfoundation.org/attachment.cgi?id=131122
backtrace result for libreoffice 5.3.0.3

this is just the usual benign JVM startup SIGSEGV, not the real crash

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[Libreoffice-bugs] [Bug 105705] Libreoffice Writer crashes on inserting Zotero citations

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=105705

Julien Nabet  changed:

   What|Removed |Added

 CC||mst...@redhat.com,
   ||noelgran...@gmail.com

--- Comment #33 from Julien Nabet  ---
Noticing warn:sal.file:12134:1:sal/osl/unx/file_misc.cxx:350: Invalid file URL,
I put a break on gdb
The first bt didn't give me anything interesting but the second one gave:
#0  osl_getDirectoryItem (ustrFileURL=0x77ba5328 ,
pItem=0x7fffa528b408) at
/home/julien/lo/libreoffice/sal/osl/unx/file_misc.cxx:350
#1  0x71b1dc9e in osl::DirectoryItem::get (ustrFileURL="", rItem=...)
at /home/julien/lo/libreoffice/include/osl/file.hxx:1499
#2  0x71e325c7 in SfxMedium::Init_Impl (this=0x5bd8b260) at
/home/julien/lo/libreoffice/sfx2/source/doc/docfile.cxx:2599
#3  0x71e327ed in SfxMedium::SfxMedium (this=0x5bd8b260) at
/home/julien/lo/libreoffice/sfx2/source/doc/docfile.cxx:2614
#4  0x7fffc9730b94 in SwUnoCursorHelper::InsertFile
(pUnoCursor=0x5cb5ca00, rURL="private:stream", rOptions=uno::Sequence of
length 2 = {...})
at
/home/julien/lo/libreoffice/sw/source/core/unocore/unocrsrhelper.cxx:1022
#5  0x7fffc97ed389 in SwXTextCursor::insertDocumentFromURL
(this=0x5cb5d190, rURL="private:stream", rOptions=uno::Sequence of length 2
= {...})
at /home/julien/lo/libreoffice/sw/source/core/unocore/unoobj.cxx:2500
#6  0x7fffd34238b6 in gcc3::callVirtualMethod (pThis=0x5cb5d1f8,
nVtableIndex=3, pRegisterReturn=0x0, pReturnTypeRef=0x558d1e20,
bSimpleReturn=true, 
pStack=0x7fffa528ba80, nStack=0, pGPR=0x7fffa528bbd0, pFPR=0x7fffa528bc00)
at
/home/julien/lo/libreoffice/bridges/source/cpp_uno/gcc3_linux_x86-64/callvirtualmethod.cxx:133

with SwXTextCursor::insertDocumentFromURL that Adomas (in comment 17)
indicated.

Michael/Noel: thought you might be interested in this one. (Michael as Writer
expert, Noel since you provided feedback about my patch).

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[Libreoffice-bugs] [Bug 105705] Libreoffice Writer crashes on inserting Zotero citations

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https://bugs.documentfoundation.org/show_bug.cgi?id=105705

Julien Nabet  changed:

   What|Removed |Added

 CC||serval2...@yahoo.fr

--- Comment #32 from Julien Nabet  ---
Created attachment 134877
  --> https://bugs.documentfoundation.org/attachment.cgi?id=134877=edit
bt with debug symbols

On pc Debian testing x86-64 with master sources updated today with:
1) zotero-standalone Debian package 4.0.29.16+dfsg-1
2) libreoffice-zotero-integration Debian package 4.0.29.16+dfsg-1
+ cp -R /usr/lib/libreoffice/share/extensions/Zotero_OpenOffice_Integration in
/instdir/share/extensions
to have Zotero in LO built locally

I could reproduce the crash.

I just created a cite "newspaper article" with just a title on Zotero
I created a brand new empty odt file and used insert cite

LO called Zotero so I could select the cite, then I confirmed display and
selected the only cite I had created and finally typed "Enter".
After some seconds, LO crashed

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[Libreoffice-bugs] [Bug 105705] Libreoffice Writer crashes on inserting Zotero citations

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https://bugs.documentfoundation.org/show_bug.cgi?id=105705

Tom Colley  changed:

   What|Removed |Added

 CC||tcol...@livingdata.com.au

--- Comment #31 from Tom Colley  ---
I have registered a bug that may be related: Bug 109327

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[Libreoffice-bugs] [Bug 105705] Libreoffice Writer crashes on inserting Zotero citations

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https://bugs.documentfoundation.org/show_bug.cgi?id=105705

--- Comment #30 from willismon...@gmail.com ---
I just tested this out in Libreoffice 5.4.0.1 and it is still the case that
adding citations crashes writer.  This seems like a pretty crucial bug as
having a plugin (that hasn't changed) take down the entire application
regularly is a large regression.

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[Libreoffice-bugs] [Bug 105705] Libreoffice Writer crashes on inserting Zotero citations

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--- Comment #29 from andis.lazd...@gmail.com ---
I'm using now dev build of zotero libreoffice integration plugin 3.5.12.r10160
for 3 weeks with 5.2.7 and default jre of ubuntu 16.04 64 bit and only 1 crash
during this period.
I tested it on 2 PCs and it works in both cases. No other problems are
appearing to me with development build, so I'm happy. There are another problem
reported for OSX computers in Zotero forums, which is still not solved.

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[Libreoffice-bugs] [Bug 105705] Libreoffice Writer crashes on inserting Zotero citations

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--- Comment #28 from andis.lazd...@gmail.com ---
I tried with parallel installation on 2 PC with Ubuntu 16.04 64 bit and default
jre. I was not able to crash any version below 5.0, respectively, no problems
in 4.X branch. Anything starting from 5.0.0.5 crashes from time to time and I
didn't find any logic behind this behavior.
I got feeling that if I'm starting testing with 4.X, then no crush takes place
also with 5.X, but if I'm closing Firefox between tests, then probability of
crash is higher. 
I was not able to reproduce crash on Virtualbox Xubuntu 16.10 64 bit and
Libreoffice 5.2.7 installation, but I'm not sure if it is correct to rely on
these results.

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[Libreoffice-bugs] [Bug 105705] Libreoffice Writer crashes on inserting Zotero citations

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--- Comment #27 from andis.lazd...@gmail.com ---
(In reply to Buovjaga from comment #24)
>
> This is in conflict with reporters description, though: "But there are no
> problems with Openoffice.org 4.1.3 and Libreoffice 5.1.6 installed on the
> same machine. Therefore I think there is something done wrong in
> Libreoffice."

I didn't tested very carefully with 5.1.6, but I'm sure this problem is rather
new. We are using intensively Zotero and the first complains I got in 2017, so
definitively not 4.X version. 
Now, with the new development built of Zotero plugin I don't have any more this
issue. However, according to comment in Zotero forum there are no changes
related to this bug in the development built I used.

We will check on another machines to see at which point the problem is solved.

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[Libreoffice-bugs] [Bug 105705] Libreoffice Writer crashes on inserting Zotero citations

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https://bugs.documentfoundation.org/show_bug.cgi?id=105705

--- Comment #26 from Buovjaga  ---
Andis: want to try with versions older than 4.3?
https://wiki.documentfoundation.org/Installing_in_parallel/Linux

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[Libreoffice-bugs] [Bug 105705] Libreoffice Writer crashes on inserting Zotero citations

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--- Comment #25 from Adomas Venčkauskas  ---
> This is in conflict with reporters description, though: "But there are no 
> problems with Openoffice.org 4.1.3 and Libreoffice 5.1.6 installed on the 
> same machine. Therefore I think there is something done wrong in Libreoffice."

Yes, but the reporter also says that the crashing is random, so it may be that
he simply didn't manage to trigger it with 5.1.6. I performed extensive testing
of this bug once I managed to consistently trigger it. I successfully triggered
it with 4.3

Zotero has also had reports of LibreOffice crashing "randomly" for a couple of
years at least, so this seems inline. We didn't have any developers working on
the libreoffice extension codebase, nor did we have a way to consistently
reproduce this, so it went undebugged.

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--- Comment #24 from Buovjaga  ---
(In reply to Adomas Venčkauskas from comment #23)
> This goes as far back as LO 4.3, but I didn't look further behind because of
> dependency issues. It is likely that it's upstream from LO too and in JVM or
> something else.

This is in conflict with reporters description, though: "But there are no
problems with Openoffice.org 4.1.3 and Libreoffice 5.1.6 installed on the same
machine. Therefore I think there is something done wrong in Libreoffice."

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Adomas Venčkauskas  changed:

   What|Removed |Added

Version|5.2.5.1 release |4.3.7.2 release

--- Comment #23 from Adomas Venčkauskas  ---
This goes as far back as LO 4.3, but I didn't look further behind because of
dependency issues. It is likely that it's upstream from LO too and in JVM or
something else.

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--- Comment #22 from Buovjaga  ---
Adomas could try bibisecting it:
https://wiki.documentfoundation.org/QA/Bibisect

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Buovjaga  changed:

   What|Removed |Added

 Status|RESOLVED|NEW
 Resolution|WORKSFORME  |---

--- Comment #21 from Buovjaga  ---
(In reply to Xisco Faulí from comment #19)
> Closing as RESOLVED WORKSFORME as per comment 18.
> Andis, thanks for investigating it.

That is just confirming the workaround. Setting back to NEW.

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[Libreoffice-bugs] [Bug 105705] Libreoffice Writer crashes on inserting Zotero citations

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--- Comment #20 from andis.lazd...@gmail.com ---
Zotero forum communication on this bug can be found here -
https://forums.zotero.org/discussion/comment/274631 and, probably something
similar or the same, here
https://forums.zotero.org/discussion/comment/275042#Comment_275042

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Xisco Faulí  changed:

   What|Removed |Added

 Status|NEW |RESOLVED
 CC||xiscofa...@libreoffice.org
 Resolution|--- |WORKSFORME

--- Comment #19 from Xisco Faulí  ---
Closing as RESOLVED WORKSFORME as per comment 18.
Andis, thanks for investigating it.

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--- Comment #18 from andis.lazd...@gmail.com ---
Hi!

It seems that the problem is solved. I installed Zotero Libreoffice integration
plugin from here
https://www.zotero.org/download/dev/Zotero-LibreOffice-Plugin-trunk.xpi and I
couldn't reproduce crash. The plugin version appearing now in Libreoffice is
5.0.0 and in Firefox 3.5.12.r10160. Not sure is it good or bad.

Huge thanks to developers!

Andis

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--- Comment #17 from Adomas Venčkauskas  ---
We have a workaround
(https://github.com/zotero/zotero-libreoffice-integration/commit/3e275cf59b66f8d73babb2b6c17c9eb3ce85a90b)
for the crashing in our codebase, but the underlying bug in LibreOffice still
exists.

I couldn't create an isolated test-case, but it shouldn't be too difficult with
python UNO. The problem seems to occur when the view cursor is at the end of
the document/paragraph, where another cursor is created to replace some of the
existing text. The crash is triggered on TextCursor.insertDocumentFromURL()
call. If the view cursor is moved out of the range that is being replaced no
crashing occurs.

The crash is consistently reproducible with Zotero and LibreOffice extension
pre-fix
(https://github.com/zotero/zotero-libreoffice-integration/raw/b767d2196390ce8ec035b874077c4e755211733a/install/Zotero_OpenOffice_Integration.oxt)
when inserting a citation with Unicode characters.

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--- Comment #16 from andis.lazd...@gmail.com ---
(In reply to Aron Budea from comment #15)
> How do you install the add-on in LO? It installs in Firefox for me, and I
> have no idea what to do with it next.

You need to install Zotero add-on and Zotero LibreOffice Integration add-on,
both from Zotero.org web site. Then you need to run Preferences for Zotero
LibreOffice Integration add-on and select Install or Reinstall
LibreOffice/OpenOffice.org/NeoOffice Add-in. Then just follow to the
installation wizard, if necessary, select application folder, like
/opt/libreoffice5.2/program/ in my case. JRE should be enabled in Libreoffice.
After installation you need to restart Lidreoffice including quickstarter and
there should be new toolbar for Zotero citations in writer.

If you need bibliography database for tests, I can share my database with you.
You will need to import it into Zotero.

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--- Comment #15 from Aron Budea  ---
How do you install the add-on in LO? It installs in Firefox for me, and I have
no idea what to do with it next.

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--- Comment #14 from andis.lazd...@gmail.com ---
The regression persist in 5.3.1 development releases. I'm now trying to use
Mendeley, but it's functionality and usability is far behind Zotero, and these
products are not fully compatible (Mendeley corrupts Zotero references in
existing documents on refresh). This is really annoying bug and unfortunately
no response follows from Zotero user forum.

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--- Comment #13 from mvantr...@gmail.com  ---
I have the same problem with LibreOffice 5.2.5.1 in Fedora 25. Zotero SA
version 4.0.29.10.

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--- Comment #12 from Buovjaga  ---
(In reply to andis.lazdins from comment #10)
> That's all, what is happening. I press insert citation and soffice process
> is gone, also from task list, and terminal returns to input line.
> 
> Should I do something different?

Ok, then I don't know.

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--- Comment #11 from Johan Hambraeus  ---
Hi
In OsX it suddenly started to work, but its quite unstable. Sometimes it hangs,
sometimes it works fine and I can't figure out when or why.

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--- Comment #10 from andis.lazd...@gmail.com ---

> 
> Hey I got a comment from a developer:
> we __always__ get a SIGSEGV from the JavaVM stuff. He needs to ignore it,
> press 'c' and then wait till he hits the real crash before generating a
> backtrace

That's all, what is happening. I press insert citation and soffice process is
gone, also from task list, and terminal returns to input line.

Should I do something different?

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[Libreoffice-bugs] [Bug 105705] Libreoffice Writer crashes on inserting Zotero citations

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https://bugs.documentfoundation.org/show_bug.cgi?id=105705

--- Comment #9 from Buovjaga  ---
(In reply to andis.lazdins from comment #6)
> Created attachment 131122 [details]
> backtrace result for libreoffice 5.3.0.3

Hey I got a comment from a developer:
we __always__ get a SIGSEGV from the JavaVM stuff. He needs to ignore it, press
'c' and then wait till he hits the real crash before generating a backtrace

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[Libreoffice-bugs] [Bug 105705] Libreoffice Writer crashes on inserting Zotero citations

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https://bugs.documentfoundation.org/show_bug.cgi?id=105705

--- Comment #8 from andis.lazd...@gmail.com ---
Hello again!

It looks like this is something Ubuntu 16.04 related. I don't know about OSX
case. But I tried the same setup (Libreoffice, Firefox, JRE) with Ubuntu 14.04
64 bit and every thing works perfectly. I can add with Zotero as many citations
as I want, everything works and no crashes or freezes.

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[Libreoffice-bugs] [Bug 105705] Libreoffice Writer crashes on inserting Zotero citations

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https://bugs.documentfoundation.org/show_bug.cgi?id=105705

--- Comment #7 from andis.lazd...@gmail.com ---
Created attachment 131123
  --> https://bugs.documentfoundation.org/attachment.cgi?id=131123=edit
backtrace for libreoffice 5.3.1 dev

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[Libreoffice-bugs] [Bug 105705] Libreoffice Writer crashes on inserting Zotero citations

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https://bugs.documentfoundation.org/show_bug.cgi?id=105705

--- Comment #6 from andis.lazd...@gmail.com ---
Created attachment 131122
  --> https://bugs.documentfoundation.org/attachment.cgi?id=131122=edit
backtrace result for libreoffice 5.3.0.3

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[Libreoffice-bugs] [Bug 105705] Libreoffice Writer crashes on inserting Zotero citations

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=105705

Buovjaga  changed:

   What|Removed |Added

   Keywords||bibisectRequest,
   ||regression, wantBacktrace
   Priority|medium  |high
 Status|UNCONFIRMED |NEW
 CC||jo...@hambraeus.com,
   ||todven...@suomi24.fi
  Component|Writer  |Extensions
 Ever confirmed|0   |1
   Severity|normal  |critical

--- Comment #5 from Buovjaga  ---
(In reply to Johan Hambraeus from comment #3)
> I had the same problem on osx 10.12.3 som I tried to reinstall the
> zotero-plugin but then it froze. So I uninstalled the extension, and tried
> to reinstall with same result. Then I updated libreoffice to 5.2.5.1 and the
> same result, freezing when trying to install the extension. Then I updated
> zotero with the 5.0 beta but the same result; the extension can not be
> installed. When installing from zotero you get a fault, when installing from
> libreoffice it freeze and you have to kill the process to move on.

I think you are hitting bug 99784

NEW per Johan's experience.

It would be cool to get a backtrace of the crash
https://wiki.documentfoundation.org/QA/BugReport/Debug_Information

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[Libreoffice-bugs] [Bug 105705] Libreoffice Writer crashes on inserting Zotero citations

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https://bugs.documentfoundation.org/show_bug.cgi?id=105705

--- Comment #4 from andis.lazd...@gmail.com ---
I got response from Zotero team that the Libreoffice plugin is not changed for
years so it should be something in Libreoffice. Probably before 5.1.6.

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[Libreoffice-bugs] [Bug 105705] Libreoffice Writer crashes on inserting Zotero citations

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https://bugs.documentfoundation.org/show_bug.cgi?id=105705

--- Comment #3 from Johan Hambraeus  ---
I had the same problem on osx 10.12.3 som I tried to reinstall the
zotero-plugin but then it froze. So I uninstalled the extension, and tried to
reinstall with same result. Then I updated libreoffice to 5.2.5.1 and the same
result, freezing when trying to install the extension. Then I updated zotero
with the 5.0 beta but the same result; the extension can not be installed. When
installing from zotero you get a fault, when installing from libreoffice it
freeze and you have to kill the process to move on.

I have installed jdk-8.0 during the process with no difference.

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[Libreoffice-bugs] [Bug 105705] Libreoffice Writer crashes on inserting Zotero citations

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https://bugs.documentfoundation.org/show_bug.cgi?id=105705

--- Comment #2 from andis.lazd...@gmail.com ---
There are no problems with the same set of programs and extensions on Windows
7.

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[Libreoffice-bugs] [Bug 105705] Libreoffice Writer crashes on inserting Zotero citations

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https://bugs.documentfoundation.org/show_bug.cgi?id=105705

--- Comment #1 from andis.lazd...@gmail.com ---
I just realized that after installation of libreoffice 5.1.6 it is crashing too
when inserting Zotero citations

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