[Libreoffice-bugs] [Bug 140960] LibreOffice is crashing on exit and in daily use
https://bugs.documentfoundation.org/show_bug.cgi?id=140960 QA Administrators changed: What|Removed |Added Resolution|--- |INSUFFICIENTDATA Status|NEEDINFO|RESOLVED -- You are receiving this mail because: You are the assignee for the bug.
[Libreoffice-bugs] [Bug 140960] LibreOffice is crashing on exit and in daily use
https://bugs.documentfoundation.org/show_bug.cgi?id=140960 --- Comment #13 from QA Administrators --- Dear Mack Wang, Please read this message in its entirety before proceeding. Your bug report is being closed as INSUFFICIENTDATA due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided): a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present b) Provide easy to reproduce steps – the simpler the better c) Provide any test case(s) which will help us confirm the problem d) Provide screenshots of the problem if you think it might help e) Read all comments and provide any requested information Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. Please do not: a) respond via email b) update the version field in the bug or any of the other details on the top section of our bug tracker Warm Regards, QA Team MassPing-NeedInfo-FollowUp -- You are receiving this mail because: You are the assignee for the bug.
[Libreoffice-bugs] [Bug 140960] LibreOffice is crashing on exit and in daily use
https://bugs.documentfoundation.org/show_bug.cgi?id=140960 Michael Warner changed: What|Removed |Added Blocks||145593 Referenced Bugs: https://bugs.documentfoundation.org/show_bug.cgi?id=145593 [Bug 145593] [META] Exit LibreOffice -- You are receiving this mail because: You are the assignee for the bug.
[Libreoffice-bugs] [Bug 140960] LibreOffice is crashing on exit and in daily use
https://bugs.documentfoundation.org/show_bug.cgi?id=140960 --- Comment #12 from QA Administrators --- Dear Mack Wang, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INSUFFICIENTDATA due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-NeedInfo-Ping -- You are receiving this mail because: You are the assignee for the bug.
[Libreoffice-bugs] [Bug 140960] LibreOffice is crashing on exit and in daily use
https://bugs.documentfoundation.org/show_bug.cgi?id=140960 Michael Weghorn changed: What|Removed |Added Version|7.1.2.2 release |6.2.5.2 release Status|NEW |NEEDINFO --- Comment #11 from Michael Weghorn --- (In reply to Mack Wang from comment #9) > I confirm that the bug is appearing in release 7.1.2.2. I also confirm > that the bug is NOT happening if I open an empty document, wait a while, and > close it. Thanks for further testing. The "Version" field is for the *earliest* affected version, so I'm setting it back to the previous value. Please set bugs back to UNCONFIRMED if you add the requested information. NEW is the status that is set if somebody else could confirm/reproduce the bug. > Now a NEW bug is appearing and is causing data loss. In the previous bug, > I reported that the KDE kept informing that soffice.bin is crashing even it > is not. I also observed that sometimes, on next startup, a dialog appears > asking me whether to recover the document or not, indicating that > LibreOffice DID crash on exit. So, I modified the title of the bug to > "LibreOffice is crashing on exit and in daily use". > However, today I observed that soffice.bin IS CRASHING DURING USE. This > happens when I am editing a .docx, and opened a .pptx for my reference. > soffice.bin suddenly exited, and KCrashHandler did not notice that event! > This is actually causing me data loss. > As a supplementary info, the bug appeared not on exit, but suddenly. Also > KCrashHandler was not incited, so there is even no backtrace log. If you > know how to generate a backtrace log in this circumstance, or if I need to > use gdb or some stuff to debug soffice.bin, please email me. https://wiki.documentfoundation.org/QA/BugReport/Debug_Information#GNU.2FLinux:_How_to_get_a_backtrace has information on how to generate a backtrace. Can you find exact steps to reliably reproduce this on your end? If so, I suggest you start creating a fresh sample document with which this is also reproducible that you can share, so somebody can try to reproduce and analyze the issue with that one. What I usually do in such cases is that I start with the original document, then: 1) delete some content 2) try whether the issue is still reproducible * if yes: continue at step 1 (delete some more content) * if no: put the content back, try to delete some other content This way, you can first minimize the existing document. Once you know what part is the problematic one, you can try to create a fresh, non-confidential document that has the same characteristic as the original one and also triggers the crash. You could then share that non-confidential document. I know this will take some time, but it is hard to fix bugs that are not reproducible and whose backtrace doesn't show the problem at once. In case you want to try this and/or have any questions, you can also ask them on IRC or the QA mailing list, s. https://wiki.documentfoundation.org/QA/GetInvolved#Contact for details. -- You are receiving this mail because: You are the assignee for the bug.___ Libreoffice-bugs mailing list Libreoffice-bugs@lists.freedesktop.org https://lists.freedesktop.org/mailman/listinfo/libreoffice-bugs
[Libreoffice-bugs] [Bug 140960] LibreOffice is crashing on exit and in daily use
https://bugs.documentfoundation.org/show_bug.cgi?id=140960 --- Comment #10 from mac-w...@sjtu.edu.cn --- Created attachment 171451 --> https://bugs.documentfoundation.org/attachment.cgi?id=171451=edit The document I'm referring to when LibreOffice suddenly exited. There is a .pptx file that is not so important, and I could upload to you. For reasons of academic integrity, I'm not uploading the .docx file. -- You are receiving this mail because: You are the assignee for the bug.___ Libreoffice-bugs mailing list Libreoffice-bugs@lists.freedesktop.org https://lists.freedesktop.org/mailman/listinfo/libreoffice-bugs
[Libreoffice-bugs] [Bug 140960] LibreOffice is crashing on exit and in daily use
https://bugs.documentfoundation.org/show_bug.cgi?id=140960 mac-w...@sjtu.edu.cn changed: What|Removed |Added Summary|LibreOffice is not crashing |LibreOffice is crashing on |but the system kept on |exit and in daily use |informing me that | |LibreOffice had crashed | -- You are receiving this mail because: You are the assignee for the bug.___ Libreoffice-bugs mailing list Libreoffice-bugs@lists.freedesktop.org https://lists.freedesktop.org/mailman/listinfo/libreoffice-bugs
