[Libreoffice-bugs] [Bug 146437] Fresh Libre Office freezing when I try start it - except safe mode
https://bugs.documentfoundation.org/show_bug.cgi?id=146437 steve changed: What|Removed |Added CC||l...@disr.it Ever confirmed|0 |1 Status|UNCONFIRMED |NEEDINFO --- Comment #25 from steve --- This bug has been untouched for over 20 months. Could you install LibreOffice nightly build and see if the problem persists using that build: https://dev-builds.libreoffice.org/daily/master If the issue persists, please set the bug back to unconfirmed, since so far no one was able to reproduce the problem. -- You are receiving this mail because: You are the assignee for the bug.
[Libreoffice-bugs] [Bug 146437] Fresh Libre Office freezing when I try start it - except safe mode
https://bugs.documentfoundation.org/show_bug.cgi?id=146437 Luboš Luňák changed: What|Removed |Added CC||l.lu...@collabora.com Blocks|129062 | --- Comment #24 from Luboš Luňák --- Comment #2 says that disabling Skia completely does not help. As such, this bugreport has nothing to do with Skia. Referenced Bugs: https://bugs.documentfoundation.org/show_bug.cgi?id=129062 [Bug 129062] [META] Skia library bugs -- You are receiving this mail because: You are the assignee for the bug.
[Libreoffice-bugs] [Bug 146437] Fresh Libre Office freezing when I try start it - except safe mode
https://bugs.documentfoundation.org/show_bug.cgi?id=146437 --- Comment #23 from Ju --- Thank you, Stuart Foote, you were right, there was a problem with the entry in skia_denylist_vulkan.xml : I was successfull when adding --- So now I get Skia.log RenderMethod: raster Compiler: Clang --- However, Libre Office still freezes. -- You are receiving this mail because: You are the assignee for the bug.
[Libreoffice-bugs] [Bug 146437] Fresh Libre Office freezing when I try start it - except safe mode
https://bugs.documentfoundation.org/show_bug.cgi?id=146437 --- Comment #22 from Ju --- Windows Device Manager says GTX960 has version 30.0.14.9729 Nvidia Driver Interface says Driver version is 497.29. -- You are receiving this mail because: You are the assignee for the bug.
[Libreoffice-bugs] [Bug 146437] Fresh Libre Office freezing when I try start it - except safe mode
https://bugs.documentfoundation.org/show_bug.cgi?id=146437 --- Comment #21 from Ju --- (In reply to V Stuart Foote from comment #20) > (In reply to Ju from comment #19) > > Uninstall, Reinstall LibreOffice 7.2.4. skia_denylist as above. > > Does not work either. No Crash/dump.ini is created. Skia.log like written > > before... > > after uninstall delete the user profile in > C:\Users\\AppData\Roaming\LibreOffice it is persistent. > > You should not see a skia.log with the Vulkan details if the > skia_denylist_vulkan.xml is correctly parsed. > > So, again add the same deny list entry to exclude, and retest. The skia.log > should show just RenderMethod: Raster if the denylist is working. Deleting user/./4 I always get a new skia.log with RenderMethod: Vulkan in each case (adding just one of the following to default deny list; allow list remains empty): -- -- -- -- -- -- -- You are receiving this mail because: You are the assignee for the bug.
[Libreoffice-bugs] [Bug 146437] Fresh Libre Office freezing when I try start it - except safe mode
https://bugs.documentfoundation.org/show_bug.cgi?id=146437 --- Comment #20 from V Stuart Foote --- (In reply to Ju from comment #19) > Uninstall, Reinstall LibreOffice 7.2.4. skia_denylist as above. > Does not work either. No Crash/dump.ini is created. Skia.log like written > before... after uninstall delete the user profile in C:\Users\\AppData\Roaming\LibreOffice it is persistent. You should not see a skia.log with the Vulkan details if the skia_denylist_vulkan.xml is correctly parsed. So, again add the same deny list entry to exclude, and retest. The skia.log should show just RenderMethod: Raster if the denylist is working. -- You are receiving this mail because: You are the assignee for the bug.
[Libreoffice-bugs] [Bug 146437] Fresh Libre Office freezing when I try start it - except safe mode
https://bugs.documentfoundation.org/show_bug.cgi?id=146437 Ju changed: What|Removed |Added Status|NEEDINFO|UNCONFIRMED Ever confirmed|1 |0 --- Comment #19 from Ju --- (In reply to V Stuart Foote from comment #18) > (In reply to Ju from comment #16) > > A bit of a tweak now to the denylist > > delete the > > > > > > > > and go ahead and change the "0x1401h" to "0x1401" in the stanza > > > > > > > > > See if that behaves--to bypass test of Vulkan (as safe mode does). Thank you, but: Uninstall, Reinstall LibreOffice 7.2.4. skia_denylist as above. Does not work either. No Crash/dump.ini is created. Skia.log like written before... -- You are receiving this mail because: You are the assignee for the bug.
[Libreoffice-bugs] [Bug 146437] Fresh Libre Office freezing when I try start it - except safe mode
https://bugs.documentfoundation.org/show_bug.cgi?id=146437 V Stuart Foote changed: What|Removed |Added Ever confirmed|0 |1 Status|UNCONFIRMED |NEEDINFO --- Comment #18 from V Stuart Foote --- (In reply to Ju from comment #16) A bit of a tweak now to the denylist delete the > > > and go ahead and change the "0x1401h" to "0x1401" in the stanza > > > See if that behaves--to bypass test of Vulkan (as safe mode does). -- You are receiving this mail because: You are the assignee for the bug.
[Libreoffice-bugs] [Bug 146437] Fresh Libre Office freezing when I try start it - except safe mode
https://bugs.documentfoundation.org/show_bug.cgi?id=146437 --- Comment #17 from Ju --- generates a skia.log, too, but no crash.ini -- You are receiving this mail because: You are the assignee for the bug.
[Libreoffice-bugs] [Bug 146437] Fresh Libre Office freezing when I try start it - except safe mode
https://bugs.documentfoundation.org/show_bug.cgi?id=146437 --- Comment #16 from Ju --- (In reply to Ju from comment #15) > V Stuart Foote(In reply to V Stuart Foote from comment #14) > > From the glview Vulkan report > > > > NVIDIA GeForce GTX960 > > API 1.2.186 > > Driver 497.116.0 > > vendor 10deh > > device 1401h > > > > So, add the following two line stanza into the > > /share/skia/skia_denylist_vulkan.xml, after the > > stanza: > > > > > > > > > > Delete the user profile (C:/Windows//AppData/Roaming/LibreOffice) > > and retest launch. Let us know. > > Thank you for your suggestion but it does not help. > AFTER denylist, last suggestion was BEFORE, so in "allowlist", right? With -- I get a Skia.log in user/cache RenderMethod: vulkan Vendor: 0x10de Device: 0x1401 API: 1.2.186 Driver: 497.116.0 DeviceType: discrete DeviceName: NVIDIA GeForce GTX 960 Denylisted: no And a Crash/dump.ini ProductName=LibreOffice Version=7.2.4.1 BuildID=27d75539669ac387bb498e35313b970b7fe9c4f9 URL=https://crashreport.libreoffice.org/submit/ UseSkia=false Language=de-DE CPUModelName= Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz CPUFlags=sse3 pclmulqdq monitor ssse3 cpmxch16b sse41 sse42 popcnt aes xsave osxsave avx msr cx8 sep cmov clfsh mmx fxsr sse sse2 ht lahf syscall rdtscp MemoryTotal=8277992 kB ShutDown=true -- You are receiving this mail because: You are the assignee for the bug.
[Libreoffice-bugs] [Bug 146437] Fresh Libre Office freezing when I try start it - except safe mode
https://bugs.documentfoundation.org/show_bug.cgi?id=146437 --- Comment #15 from Ju --- V Stuart Foote(In reply to V Stuart Foote from comment #14) > From the glview Vulkan report > > NVIDIA GeForce GTX960 > API 1.2.186 > Driver 497.116.0 > vendor 10deh > device 1401h > > So, add the following two line stanza into the > /share/skia/skia_denylist_vulkan.xml, after the > stanza: > > > > > Delete the user profile (C:/Windows//AppData/Roaming/LibreOffice) > and retest launch. Let us know. Thank you for your suggestion but it does not help. AFTER denylist, last suggestion was BEFORE, so in "allowlist", right? -- You are receiving this mail because: You are the assignee for the bug.
[Libreoffice-bugs] [Bug 146437] Fresh Libre Office freezing when I try start it - except safe mode
https://bugs.documentfoundation.org/show_bug.cgi?id=146437 --- Comment #14 from V Stuart Foote --- >From the glview Vulkan report NVIDIA GeForce GTX960 API 1.2.186 Driver 497.116.0 vendor 10deh device 1401h So, add the following two line stanza into the /share/skia/skia_denylist_vulkan.xml, after the stanza: Delete the user profile (C:/Windows//AppData/Roaming/LibreOffice) and retest launch. Let us know. -- You are receiving this mail because: You are the assignee for the bug.
[Libreoffice-bugs] [Bug 146437] Fresh Libre Office freezing when I try start it - except safe mode
https://bugs.documentfoundation.org/show_bug.cgi?id=146437 --- Comment #13 from Ju --- (In reply to Julien Nabet from comment #10) > (In reply to Ju from comment #9) > > (In reply to Julien Nabet from comment #7) > > > I don't know if LO tries to use Intel graphic part or Nvidia. > > ... > > > > - Nvidia is up to date, Monitor is attached here. > > - Intel 3000 is at 9.17.10.4459 and driver panel says it is working > > correctly, I could not find any driver that is newer. Trying to install > > 15.28.20.64.3347 64-bit. System says "Installed driver is newer". Ignoring > > system alert."Install" leads to installed version 9.17.10.3347 (2014). > > After restart and running Windows Update: Windows Update downloads and > > installs newer version 9.17.10.4459 (2016) so that is propably the newest. > > > ok > > > ... > > > just before the tag at the end. > > > > - does not change anything.. > Argh, thought it could help. I must recognize I'm stuck here. Nothing to worry about: 1. Sure? Maybe I did something wrong: Please check my last sections of LibreOffice/share/skia/skia_denylist_vulkan.xml as I sent in reply to V Stuart Foote - maybe there is another problem near to this. 2. Thank you for checking this step with me to find a solution in this crossword puzzle that hopefully helps me and others to use this great software (Libre Office) that fixes a lot of usability problems / bugs I - and people I am helping in this matter - are struggeling with for 2021-2003 = 18 Years of use of MSOffice. -- You are receiving this mail because: You are the assignee for the bug.
[Libreoffice-bugs] [Bug 146437] Fresh Libre Office freezing when I try start it - except safe mode
https://bugs.documentfoundation.org/show_bug.cgi?id=146437 Ju changed: What|Removed |Added Status|NEEDINFO|UNCONFIRMED Ever confirmed|1 |0 -- You are receiving this mail because: You are the assignee for the bug.
[Libreoffice-bugs] [Bug 146437] Fresh Libre Office freezing when I try start it - except safe mode
https://bugs.documentfoundation.org/show_bug.cgi?id=146437 --- Comment #12 from Ju --- Created attachment 177186 --> https://bugs.documentfoundation.org/attachment.cgi?id=177186=edit realtech-vr glview output _Vulkan Report -- You are receiving this mail because: You are the assignee for the bug.
[Libreoffice-bugs] [Bug 146437] Fresh Libre Office freezing when I try start it - except safe mode
https://bugs.documentfoundation.org/show_bug.cgi?id=146437 --- Comment #11 from Ju --- (In reply to V Stuart Foote from comment #8) > (In reply to Ju from comment #6) > > ... I do not understand how bug146402 was > > solved. > > bug 146602 has not been solved, it remains against AMD GPUs on current LO > master code base against a 7.4 release. > > Beleive your issue is not the Intel i7 2nd Gen SandyBridge HD3000 GPU, are > your monitor(s) attached to the graphics port on the motherboard? Or to the > add-on graphics card? The intel driver would not even attempt Skia Vulkan > launch. Monitor is attached to GTX660, right. > > Rather suspect the nVidia GTX 960 listed, its installed 497.27 driver is > current, and it will report itself as fully Vulkan 1.2 ready which is likely > what is failing launch. > > A run of the realtech-vr glview utility would provide specifics of the > Vulkan driver support including the haredware IDs and driver version IDs > project would need to craft a denylist entry and block Vulkan (allowing > simple Skia raster rendering). realtech-vr glview output: See attachment. Please tell me if you need more information. > > Otherwise to test, you can modify the defaults of the installed > share/skia/skia_denylist_vulkan.xml to block all Vulkan use on Windows 10 as > Julien suggests. See my reply to Julien. > Alternatively, simply delete the 'version="457.36.0" > compare="less"' from the nVidia stanza and save. The last sections of LibreOffice/share/skia/skia_denylist_vulkan.xml now look like this: > > On relaunch Skia Vulkan will not be tested on your system and you should > have a clean launch. Does not help so far.. -- You are receiving this mail because: You are the assignee for the bug.
[Libreoffice-bugs] [Bug 146437] Fresh Libre Office freezing when I try start it - except safe mode
https://bugs.documentfoundation.org/show_bug.cgi?id=146437 --- Comment #10 from Julien Nabet --- (In reply to Ju from comment #9) > (In reply to Julien Nabet from comment #7) > > I don't know if LO tries to use Intel graphic part or Nvidia. > ... > > - Nvidia is up to date, Monitor is attached here. > - Intel 3000 is at 9.17.10.4459 and driver panel says it is working > correctly, I could not find any driver that is newer. Trying to install > 15.28.20.64.3347 64-bit. System says "Installed driver is newer". Ignoring > system alert."Install" leads to installed version 9.17.10.3347 (2014). > After restart and running Windows Update: Windows Update downloads and > installs newer version 9.17.10.4459 (2016) so that is propably the newest. > ok > ... > > just before the tag at the end. > > - does not change anything.. Argh, thought it could help. I must recognize I'm stuck here. -- You are receiving this mail because: You are the assignee for the bug.
[Libreoffice-bugs] [Bug 146437] Fresh Libre Office freezing when I try start it - except safe mode
https://bugs.documentfoundation.org/show_bug.cgi?id=146437 --- Comment #9 from Ju --- (In reply to Julien Nabet from comment #7) > I don't know if LO tries to use Intel graphic part or Nvidia. > > First thing you can try is be checking you got last updates of your Nvidia > graphic driver and Intel graphic chipset. Thank you very much for your hints. - Nvidia is up to date, Monitor is attached here. - Intel 3000 is at 9.17.10.4459 and driver panel says it is working correctly, I could not find any driver that is newer. Trying to install 15.28.20.64.3347 64-bit. System says "Installed driver is newer". Ignoring system alert."Install" leads to installed version 9.17.10.3347 (2014). After restart and running Windows Update: Windows Update downloads and installs newer version 9.17.10.4459 (2016) so that is propably the newest. > If you still reproduce this, you can add this in skia_denylist_vulkan.xml : > > > > > > just before the tag at the end. - does not change anything.. -- You are receiving this mail because: You are the assignee for the bug.
[Libreoffice-bugs] [Bug 146437] Fresh Libre Office freezing when I try start it - except safe mode
https://bugs.documentfoundation.org/show_bug.cgi?id=146437 --- Comment #8 from V Stuart Foote --- (In reply to Ju from comment #6) > ... I do not understand how bug146402 was > solved. bug 146602 has not been solved, it remains against AMD GPUs on current LO master code base against a 7.4 release. Beleive your issue is not the Intel i7 2nd Gen SandyBridge HD3000 GPU, are your monitor(s) attached to the graphics port on the motherboard? Or to the add-on graphics card? The intel driver would not even attempt Skia Vulkan launch. Rather suspect the nVidia GTX 960 listed, its installed 497.27 driver is current, and it will report itself as fully Vulkan 1.2 ready which is likely what is failing launch. A run of the realtech-vr glview utility would provide specifics of the Vulkan driver support including the haredware IDs and driver version IDs project would need to craft a denylist entry and block Vulkan (allowing simple Skia raster rendering). Otherwise to test, you can modify the defaults of the installed share/skia/skia_denylist_vulkan.xml to block all Vulkan use on Windows 10 as Julien suggests. Alternatively, simply delete the 'version="457.36.0" compare="less"' from the nVidia stanza and save. On relaunch Skia Vulkan will not be tested on your system and you should have a clean launch. -- You are receiving this mail because: You are the assignee for the bug.
[Libreoffice-bugs] [Bug 146437] Fresh Libre Office freezing when I try start it - except safe mode
https://bugs.documentfoundation.org/show_bug.cgi?id=146437 --- Comment #7 from Julien Nabet --- I don't know if LO tries to use Intel graphic part or Nvidia. First thing you can try is be checking you got last updates of your Nvidia graphic driver and Intel graphic chipset. If you still reproduce this, you can add this in skia_denylist_vulkan.xml : just before the tag at the end. -- You are receiving this mail because: You are the assignee for the bug.
[Libreoffice-bugs] [Bug 146437] Fresh Libre Office freezing when I try start it - except safe mode
https://bugs.documentfoundation.org/show_bug.cgi?id=146437
--- Comment #6 from Ju ---
> Similar to Skia AMD issues of bug 146402?(In reply to V Stuart Foote from
> comment #3)
Thank you very much for your hints. I do not understand how bug146402 was
solved.
My "skia_denylist_vulkan.xml" looks like this:
-
-
-
-
-
-
-
What would be the solution of bug146402
("manually add an appropriate stanza to the "skia_denylist_vulkan.xml" in the
<$ORIGIN>\share\skia folderthe appropriate stanza") in my case?
--
You are receiving this mail because:
You are the assignee for the bug.
[Libreoffice-bugs] [Bug 146437] Fresh Libre Office freezing when I try start it - except safe mode
https://bugs.documentfoundation.org/show_bug.cgi?id=146437 --- Comment #5 from Ju --- (In reply to V Stuart Foote from comment #3) > Similar to Skia AMD issues of bug 146402? > > Please post the GPU and driver details. > > Use msinfo32.exe and paste the first dozen lines from the summary, as well > as the lines from the Components -> Display panel. > > And, to get some feel for the Skia/Vulkan support of your Intel SandyBridge > HD3000 GPU & driver, we would need the driver details from a utility like > glview [1]. LibreOffice will also provide the driver details in the Skia.log > when Vulkan rendering is enabled--perhaps from a previous build or /a admin > install of a previous build. > > =-ref-= > > [1] https://www.realtech-vr.com/home/glview --- Betriebsystemname Microsoft Windows 10 Pro Version 10.0.19044 Build 19044 Zusätzliche Betriebsystembeschreibung Nicht verfügbar Betriebsystemhersteller Microsoft Corporation Systemname SANDY SystemherstellerTo Be Filled By O.E.M. SystemmodellTo Be Filled By O.E.M. Systemtyp x64-basierter PC System-SKU To Be Filled By O.E.M. Prozessor Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz, 3401 MHz, 4 Kern(e), 8 logische(r) Prozessor(en) BIOS-Version/-Datum American Megatrends Inc. P2.10, 07.05.2012 SMBIOS-Version 2.7 Version des eingebetteten Controllers 255.255 BIOS-Modus Vorgängerversion BaseBoard-HerstellerASRock BaseBoard-Produkt Z68 Pro3 --- NameIntel(R) HD Graphics 3000 Installierte Treiberigdumd64.dll,igd10umd64.dll,igd10umd64.dll Treiberversion 9.17.10.4459 INF-Datei oem42.inf (Abschnitt iSNBD0) NameNVIDIA GeForce GTX 960 Installierte Treiber C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_0bc9105c62ca22fb\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_0bc9105c62ca22fb\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_0bc9105c62ca22fb\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_0bc9105c62ca22fb\nvldumdx.dll Treiberversion 30.0.14.9729 INF-Datei oem28.inf (Abschnitt Section013) Auflösung 3840 x 2160 x 60 Hz Skia Log: No Skia.log on my system, maybe because LibreOffice hangs on start and safe mode does not generate Skia.log? LibreCad is running perfectly. -- You are receiving this mail because: You are the assignee for the bug.
[Libreoffice-bugs] [Bug 146437] Fresh Libre Office freezing when I try start it - except safe mode
https://bugs.documentfoundation.org/show_bug.cgi?id=146437 --- Comment #4 from Ju --- Created attachment 177158 --> https://bugs.documentfoundation.org/attachment.cgi?id=177158=edit ObenGL DirectX Vulcan -- You are receiving this mail because: You are the assignee for the bug.
[Libreoffice-bugs] [Bug 146437] Fresh Libre Office freezing when I try start it - except safe mode
https://bugs.documentfoundation.org/show_bug.cgi?id=146437 V Stuart Foote changed: What|Removed |Added See Also||https://bugs.documentfounda ||tion.org/show_bug.cgi?id=14 ||6402 Status|UNCONFIRMED |NEEDINFO Ever confirmed|0 |1 Blocks||129062 CC||vstuart.fo...@utsa.edu --- Comment #3 from V Stuart Foote --- Similar to Skia AMD issues of bug 146402? Please post the GPU and driver details. Use msinfo32.exe and paste the first dozen lines from the summary, as well as the lines from the Components -> Display panel. And, to get some feel for the Skia/Vulkan support of your Intel SandyBridge HD3000 GPU & driver, we would need the driver details from a utility like glview [1]. LibreOffice will also provide the driver details in the Skia.log when Vulkan rendering is enabled--perhaps from a previous build or /a admin install of a previous build. =-ref-= [1] https://www.realtech-vr.com/home/glview Referenced Bugs: https://bugs.documentfoundation.org/show_bug.cgi?id=129062 [Bug 129062] [META] Skia library bugs -- You are receiving this mail because: You are the assignee for the bug.
[Libreoffice-bugs] [Bug 146437] Fresh Libre Office freezing when I try start it - except safe mode
https://bugs.documentfoundation.org/show_bug.cgi?id=146437 --- Comment #2 from Ju --- (In reply to Julien Nabet from comment #1) > Could you give a try at > https://wiki.documentfoundation.org/QA/FirstSteps#Fonts_issues ? Thank you for your suggestion, I tried without success: 1. I changed registrymodifications.xcu as stated (add false) - does not help. 2. I uninstalled 500 fonts, remaining fonts are protected system fonts (410 Fonts!) - does not help. -- You are receiving this mail because: You are the assignee for the bug.
[Libreoffice-bugs] [Bug 146437] Fresh Libre Office freezing when I try start it - except safe mode
https://bugs.documentfoundation.org/show_bug.cgi?id=146437 Julien Nabet changed: What|Removed |Added CC||serval2...@yahoo.fr --- Comment #1 from Julien Nabet --- Could you give a try at https://wiki.documentfoundation.org/QA/FirstSteps#Fonts_issues ? -- You are receiving this mail because: You are the assignee for the bug.
