[Libreoffice-bugs] [Bug 150614] crash when editing a HTML document and multiple documents open in Writer
https://bugs.documentfoundation.org/show_bug.cgi?id=150614 Stéphane Guillou (stragu) changed: What|Removed |Added Depends on|158005 | Referenced Bugs: https://bugs.documentfoundation.org/show_bug.cgi?id=158005 [Bug 158005] Character formatting border should be drawn around both Kanji and hiragana characters in Japanese text with furigana notation -- You are receiving this mail because: You are the assignee for the bug.
[Libreoffice-bugs] [Bug 150614] crash when editing a HTML document and multiple documents open in Writer
https://bugs.documentfoundation.org/show_bug.cgi?id=150614 Stéphane Guillou (stragu) changed: What|Removed |Added Depends on||158005 Referenced Bugs: https://bugs.documentfoundation.org/show_bug.cgi?id=158005 [Bug 158005] Character formatting border should be drawn around both Kanji and hiragana characters in Japanese text with furigana notation -- You are receiving this mail because: You are the assignee for the bug.
[Libreoffice-bugs] [Bug 150614] crash when editing a HTML document and multiple documents open in Writer
https://bugs.documentfoundation.org/show_bug.cgi?id=150614 QA Administrators changed: What|Removed |Added Status|NEEDINFO|RESOLVED Resolution|--- |INSUFFICIENTDATA -- You are receiving this mail because: You are the assignee for the bug.
[Libreoffice-bugs] [Bug 150614] crash when editing a HTML document and multiple documents open in Writer
https://bugs.documentfoundation.org/show_bug.cgi?id=150614 --- Comment #15 from QA Administrators --- Dear Tim, Please read this message in its entirety before proceeding. Your bug report is being closed as INSUFFICIENTDATA due to inactivity and a lack of information which is needed in order to accurately reproduce and confirm the problem. We encourage you to retest your bug against the latest release. If the issue is still present in the latest stable release, we need the following information (please ignore any that you've already provided): a) Provide details of your system including your operating system and the latest version of LibreOffice that you have confirmed the bug to be present b) Provide easy to reproduce steps – the simpler the better c) Provide any test case(s) which will help us confirm the problem d) Provide screenshots of the problem if you think it might help e) Read all comments and provide any requested information Once all of this is done, please set the bug back to UNCONFIRMED and we will attempt to reproduce the issue. Please do not: a) respond via email b) update the version field in the bug or any of the other details on the top section of our bug tracker Warm Regards, QA Team MassPing-NeedInfo-FollowUp -- You are receiving this mail because: You are the assignee for the bug.
[Libreoffice-bugs] [Bug 150614] crash when editing a HTML document and multiple documents open in Writer
https://bugs.documentfoundation.org/show_bug.cgi?id=150614 --- Comment #14 from QA Administrators --- Dear Tim, This bug has been in NEEDINFO status with no change for at least 6 months. Please provide the requested information as soon as possible and mark the bug as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in NEEDINFO status with no change in 30 days the QA team will close the bug as INSUFFICIENTDATA due to lack of needed information. For more information about our NEEDINFO policy please read the wiki located here: https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO If you have already provided the requested information, please mark the bug as UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed. Thank you for helping us make LibreOffice even better for everyone! Warm Regards, QA Team MassPing-NeedInfo-Ping -- You are receiving this mail because: You are the assignee for the bug.
[Libreoffice-bugs] [Bug 150614] crash when editing a HTML document and multiple documents open in Writer
https://bugs.documentfoundation.org/show_bug.cgi?id=150614 Stéphane Guillou (stragu) changed: What|Removed |Added Summary|crash when editing a HTML |crash when editing a HTML |document|document and multiple ||documents open in Writer Ever confirmed|0 |1 Status|UNCONFIRMED |NEEDINFO --- Comment #13 from Stéphane Guillou (stragu) --- Thank you for your answers, Tim! I wouldn't give too much weight to comment 12, it's Saba's only contribution on Bugzilla and it doesn't give any extra details as to how the crash might have been reproduced. Let's keep it Windows-only for now. I have tested again with 5 documents opened on Windows 10, including the attached HTML document, editing for about 10 minutes, and could not reproduce: Version: 7.4.5.1 (x64) / LibreOffice Community Build ID: 9c0871452b3918c1019dde9bfac75448afc4b57f CPU threads: 4; OS: Windows 10.0 Build 19045; UI render: Skia/Raster; VCL: win Locale: en-GB (en_GB); UI: en-GB Calc: threaded What I gathered so far is: - Not related to Skia as Tim was able to reproduce in safe mode - Likely related to multiple windows - Tim was able to reproduce on two different machines What I think could help find out more: - Figuring out if it is really related to the HTML file. Does the crash happen also when no HTML document is opened? - Is there a specific action done right before it crashes? Finding consistent steps to crash it would really help. - I could ask you to get setup to get a debug trace but I think that might be too big an ask. Just in case: https://wiki.documentfoundation.org/How_to_get_a_backtrace_with_WinDbg -- You are receiving this mail because: You are the assignee for the bug.
[Libreoffice-bugs] [Bug 150614] crash when editing a HTML document
https://bugs.documentfoundation.org/show_bug.cgi?id=150614 --- Comment #12 from saba --- REPRODUCED Steps followed 1. Open the web document 2. And checked on Writer version of Libre Office 74.0.0alpha 3. same as it. It crashes every time I turn around it. I have recreated the document several times Environment Libre Office 74.0.0alpha, Linux Mint 20.3 -- You are receiving this mail because: You are the assignee for the bug.
[Libreoffice-bugs] [Bug 150614] crash when editing a HTML document
https://bugs.documentfoundation.org/show_bug.cgi?id=150614 Tim changed: What|Removed |Added Status|NEEDINFO|UNCONFIRMED Ever confirmed|1 |0 --- Comment #11 from Tim --- It seems to crash only when I have several documents open. I only editing in normal view. I only use the htm view to edit title. I usually have anywhere to three to six documents open at a time. When it crashes it gives me no other popup to let me know it crashes. All of a sudden everything just stops I have no control on movement in the document. then they all shutdown. then I open LibreOffice back up. It recovers all my documents. I click finish then they all open up again and then I have to make some reedits again and then continue on. I save often so that I do not have to reedit a whole lot in the document. -- You are receiving this mail because: You are the assignee for the bug.
[Libreoffice-bugs] [Bug 150614] crash when editing a HTML document
https://bugs.documentfoundation.org/show_bug.cgi?id=150614 stragu changed: What|Removed |Added Status|UNCONFIRMED |NEEDINFO Ever confirmed|0 |1 CC||stephane.guil...@member.fsf ||.org --- Comment #10 from stragu --- - Does the crash only happen when you have several documents open? - Does the crash only happen when you are editing HTML files? - Are you actually using "View > Web" when you edit this document, or the normal view? - Has there been a dialog appear after a crash to send a crash report? If so, it would be great to have the link to it. -- You are receiving this mail because: You are the assignee for the bug.
[Libreoffice-bugs] [Bug 150614] crash when editing a HTML document
https://bugs.documentfoundation.org/show_bug.cgi?id=150614 Tim changed: What|Removed |Added Status|NEEDINFO|UNCONFIRMED Ever confirmed|1 |0 --- Comment #9 from Tim --- Yes I got 7.4, I transposed the numbers. However it also crashed on me. Just when I thought it was safe. It Crashed. I also had three documents up at the same time switching back and forth between them. I now have both versions, on two machines. they both crash when doing more than one document. -- You are receiving this mail because: You are the assignee for the bug.
[Libreoffice-bugs] [Bug 150614] crash when editing a HTML document
https://bugs.documentfoundation.org/show_bug.cgi?id=150614 stragu changed: What|Removed |Added Status|UNCONFIRMED |NEEDINFO Ever confirmed|0 |1 -- You are receiving this mail because: You are the assignee for the bug.
[Libreoffice-bugs] [Bug 150614] crash when editing a HTML document
https://bugs.documentfoundation.org/show_bug.cgi?id=150614 stragu changed: What|Removed |Added Resolution|FIXED |--- Ever confirmed|1 |0 Status|RESOLVED|UNCONFIRMED --- Comment #8 from stragu --- Hi Tim I changed the status back to "unconfirmed" for now, because the "resolved - fixed" status means we have identified what code modification resolved the issue. I have a couple more questions: - You said version 4.7, but do you actually mean 7.4 ? Could you please paste the information of the version that works as expected here (Help > About LibreOffice) ? - I originally changed the component from "Writer Web" to "Writer" but realised you might have actually meant that you used the web editor in Writer. Are you actually using "View > Web" when you edit this document? Cheers -- You are receiving this mail because: You are the assignee for the bug.
[Libreoffice-bugs] [Bug 150614] crash when editing a HTML document
https://bugs.documentfoundation.org/show_bug.cgi?id=150614 Tim changed: What|Removed |Added Resolution|--- |FIXED Status|NEEDINFO|RESOLVED --- Comment #7 from Tim --- I ended up downloading 4.7. Has not crashed yet. -- You are receiving this mail because: You are the assignee for the bug.
[Libreoffice-bugs] [Bug 150614] crash when editing a HTML document
https://bugs.documentfoundation.org/show_bug.cgi?id=150614 stragu changed: What|Removed |Added Component|Writer Web |Writer Summary|always Crashing |crash when editing a HTML ||document Status|UNCONFIRMED |NEEDINFO Ever confirmed|0 |1 --- Comment #6 from stragu --- I have clarified in the metadata that this is about Writer, not Writer Web. I have also changed the title to something more descriptive. The first thing I would try would be to reset the user profile, or test in safe mode: Help > Restart in Safe Mode > Restart > Continue in Safe Mode Please let us know if it still crashes in safe mode. -- You are receiving this mail because: You are the assignee for the bug.
