[Libreoffice-bugs] [Bug 153975] Win11 BSOD when I click LibreOffice "Help" (PAGE_FAULT_IN_NONPAGED_AREA)
https://bugs.documentfoundation.org/show_bug.cgi?id=153975 Stéphane Guillou (stragu) changed: What|Removed |Added Resolution|--- |NOTOURBUG Status|UNCONFIRMED |RESOLVED --- Comment #23 from Stéphane Guillou (stragu) --- (In reply to Frank Moore from comment #21) > BINGO! BSOD! Strange that same install, same browser, same OS on notebook > does not have a problem. Thanks very much for all this help. Sorry to have > wasted your time. Frank. Thank you for following up quickly. No time wasted, thank you for reporting the issue! Some recommendations to try and solve this issue on your system: https://windowsreport.com/page-fault-in-nonpaged-area-windows-11/ All the best! -- You are receiving this mail because: You are the assignee for the bug.
[Libreoffice-bugs] [Bug 153975] Win11 BSOD when I click LibreOffice "Help" (PAGE_FAULT_IN_NONPAGED_AREA)
https://bugs.documentfoundation.org/show_bug.cgi?id=153975 QA Administrators changed: What|Removed |Added Status|NEEDINFO|UNCONFIRMED Ever confirmed|1 |0 -- You are receiving this mail because: You are the assignee for the bug.
[Libreoffice-bugs] [Bug 153975] Win11 BSOD when I click LibreOffice "Help" (PAGE_FAULT_IN_NONPAGED_AREA)
https://bugs.documentfoundation.org/show_bug.cgi?id=153975 --- Comment #22 from QA Administrators --- [Automated Action] NeedInfo-To-Unconfirmed -- You are receiving this mail because: You are the assignee for the bug.
[Libreoffice-bugs] [Bug 153975] Win11 BSOD when I click LibreOffice "Help" (PAGE_FAULT_IN_NONPAGED_AREA)
https://bugs.documentfoundation.org/show_bug.cgi?id=153975 --- Comment #21 from Frank Moore --- (In reply to Stéphane Guillou (stragu) from comment #20) > Yes, please do the following: > - save a HTML file to somewhere on your home directory > - open that HTML file by pasting its location into Opera, for example: > > file:///C:/Users/frank/Downloads/test.html > > If you get a BSOD, we can confirm that this is not our bug. > Would be worth checking if other browsers give you the same issue, and if > not, changing your default browser. BINGO! BSOD! Strange that same install, same browser, same OS on notebook does not have a problem. Thanks very much for all this help. Sorry to have wasted your time. Frank. -- You are receiving this mail because: You are the assignee for the bug.
[Libreoffice-bugs] [Bug 153975] Win11 BSOD when I click LibreOffice "Help" (PAGE_FAULT_IN_NONPAGED_AREA)
https://bugs.documentfoundation.org/show_bug.cgi?id=153975 Stéphane Guillou (stragu) changed: What|Removed |Added Keywords||haveBacktrace See Also||https://bugs.documentfounda ||tion.org/show_bug.cgi?id=10 ||0774, ||https://bugs.documentfounda ||tion.org/show_bug.cgi?id=15 ||3840 Summary|Win11 BSOD when I click |Win11 BSOD when I click |LibreOffice "Help" |LibreOffice "Help" ||(PAGE_FAULT_IN_NONPAGED_ARE ||A) --- Comment #20 from Stéphane Guillou (stragu) --- Yes, please do the following: - save a HTML file to somewhere on your home directory - open that HTML file by pasting its location into Opera, for example: file:///C:/Users/frank/Downloads/test.html If you get a BSOD, we can confirm that this is not our bug. Would be worth checking if other browsers give you the same issue, and if not, changing your default browser. -- You are receiving this mail because: You are the assignee for the bug.
[Libreoffice-bugs] [Bug 153975] Win11 BSOD when I click LibreOffice "Help"
https://bugs.documentfoundation.org/show_bug.cgi?id=153975 --- Comment #19 from Frank Moore --- (In reply to Stéphane Guillou (stragu) from comment #12) > Thanks Frank. > > Can you please run !analyze -v on one of those dumps, as suggested, and > attach the result of the analysis here? > > More info on creating stacktraces and dealing with dumps here: > https://wiki.documentfoundation.org/How_to_get_a_backtrace_with_WinDbg Stéphane: I just attached the dump analysis as requested. -- You are receiving this mail because: You are the assignee for the bug.
[Libreoffice-bugs] [Bug 153975] Win11 BSOD when I click LibreOffice "Help"
https://bugs.documentfoundation.org/show_bug.cgi?id=153975 --- Comment #18 from Frank Moore --- Created attachment 185919 --> https://bugs.documentfoundation.org/attachment.cgi?id=185919=edit Result of running debug with verbose parameter Requested by analyst -- You are receiving this mail because: You are the assignee for the bug.
[Libreoffice-bugs] [Bug 153975] Win11 BSOD when I click LibreOffice "Help"
https://bugs.documentfoundation.org/show_bug.cgi?id=153975 --- Comment #17 from Frank Moore --- Opening Help directly in my browser as you suggest yields an immediate BSOD "Page Fault...", just as before. My (desktop) install uses LibreOffice_7.5.1_Win_x86-64.msi and LibreOffice_7.5.1_Win_x86-64_helppack_en-US.msi, under Windows 11 Pro. It is curious that I have a notebook, also running Windows 11 Pro, with the same install of LO as above, and LOHelp works fine, just as intended. My default browser, BTW, is Opera. I repeat, LO itself works fine on both my machines; only Help gives me BSOD, and only on my desktop PC. Anything else I can try? Thanks. -- You are receiving this mail because: You are the assignee for the bug.
[Libreoffice-bugs] [Bug 153975] Win11 BSOD when I click LibreOffice "Help"
https://bugs.documentfoundation.org/show_bug.cgi?id=153975 Stéphane Guillou (stragu) changed: What|Removed |Added Status|UNCONFIRMED |NEEDINFO Ever confirmed|0 |1 Blocks||113374 --- Comment #16 from Stéphane Guillou (stragu) --- Right, good to narrow it down to the help pack. I just tested with LO 7.5.1 and the corresponding help pack on Windows 10 (both from .msi installers from the website – let me know if you installed differently), and still couldn't reproduce. When the help pack is installed, LibreOffice help should just automatically open a local file in your default web browser, for example: file:///C:/Program%20Files/LibreOffice/help/en-GB/text/shared/05/new_help.html Could you please try opening such a URL in your default web browser (adapting to your local installation path if needed) and see if it fixes it? Which is your default web browser? Referenced Bugs: https://bugs.documentfoundation.org/show_bug.cgi?id=113374 [Bug 113374] [META] Language and help package issues -- You are receiving this mail because: You are the assignee for the bug.
[Libreoffice-bugs] [Bug 153975] Win11 BSOD when I click LibreOffice "Help"
https://bugs.documentfoundation.org/show_bug.cgi?id=153975 --- Comment #15 from Frank Moore --- Sorry for haste -- the registry cleaner utility I used was "Registry First Aid"; I used regedit later to clean any remaining references to LO. -- You are receiving this mail because: You are the assignee for the bug.
[Libreoffice-bugs] [Bug 153975] Win11 BSOD when I click LibreOffice "Help"
https://bugs.documentfoundation.org/show_bug.cgi?id=153975 --- Comment #14 from QA Administrators --- [Automated Action] NeedInfo-To-Unconfirmed -- You are receiving this mail because: You are the assignee for the bug.
[Libreoffice-bugs] [Bug 153975] Win11 BSOD when I click LibreOffice "Help"
https://bugs.documentfoundation.org/show_bug.cgi?id=153975 --- Comment #13 from Frank Moore --- Before more dump analysis, consider this attempt. I uninstalled all LibreOffice software via Win11 uninstall, rebooted, then I ran a registry cleaner utility (RegEdit), rebooted, ran regedit and deleted all registry references to "LibreOffice", rebooted. Next I installed LO 7.5.1.2 and the 7.5.1 HelpPack and rebooted. After launching LO, I clicked "Help" and got the same BSOD result as before. then I uninstalled the HelpPack, and when clicking "Help", I was referred to the online help feature. Looks to me like the HelpPack was causing my BSOD. -- You are receiving this mail because: You are the assignee for the bug.
[Libreoffice-bugs] [Bug 153975] Win11 BSOD when I click LibreOffice "Help"
https://bugs.documentfoundation.org/show_bug.cgi?id=153975 Stéphane Guillou (stragu) changed: What|Removed |Added Ever confirmed|0 |1 Status|UNCONFIRMED |NEEDINFO --- Comment #12 from Stéphane Guillou (stragu) --- Thanks Frank. Can you please run !analyze -v on one of those dumps, as suggested, and attach the result of the analysis here? More info on creating stacktraces and dealing with dumps here: https://wiki.documentfoundation.org/How_to_get_a_backtrace_with_WinDbg -- You are receiving this mail because: You are the assignee for the bug.
[Libreoffice-bugs] [Bug 153975] Win11 BSOD when I click LibreOffice "Help"
https://bugs.documentfoundation.org/show_bug.cgi?id=153975 --- Comment #11 from QA Administrators --- [Automated Action] NeedInfo-To-Unconfirmed -- You are receiving this mail because: You are the assignee for the bug.
[Libreoffice-bugs] [Bug 153975] Win11 BSOD when I click LibreOffice "Help"
https://bugs.documentfoundation.org/show_bug.cgi?id=153975 --- Comment #10 from Frank Moore --- Windows 11 Update says that I am up to date. Driver Booster v10.3.0.124 says all of my drivers are up to date. -- You are receiving this mail because: You are the assignee for the bug.
[Libreoffice-bugs] [Bug 153975] Win11 BSOD when I click LibreOffice "Help"
https://bugs.documentfoundation.org/show_bug.cgi?id=153975
Stéphane Guillou (stragu) changed:
What|Removed |Added
Status|UNCONFIRMED |NEEDINFO
Ever confirmed|0 |1
--- Comment #9 from Stéphane Guillou (stragu)
---
Can you please check that you have installed all available Windows updates,
including for hardware drivers? ("Optional updates" in Windows Update)
Thank you
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You are receiving this mail because:
You are the assignee for the bug.
[Libreoffice-bugs] [Bug 153975] Win11 BSOD when I click LibreOffice "Help"
https://bugs.documentfoundation.org/show_bug.cgi?id=153975 QA Administrators changed: What|Removed |Added Ever confirmed|1 |0 Status|NEEDINFO|UNCONFIRMED -- You are receiving this mail because: You are the assignee for the bug.
[Libreoffice-bugs] [Bug 153975] Win11 BSOD when I click LibreOffice "Help"
https://bugs.documentfoundation.org/show_bug.cgi?id=153975 --- Comment #8 from QA Administrators --- [Automated Action] NeedInfo-To-Unconfirmed -- You are receiving this mail because: You are the assignee for the bug.
[Libreoffice-bugs] [Bug 153975] Win11 BSOD when I click LibreOffice "Help"
https://bugs.documentfoundation.org/show_bug.cgi?id=153975 --- Comment #7 from Frank Moore --- See comment 3 above for install; did not install helppack. I got 4 minidumps after the BSODs, all identical except for the time stamp. Here is the last: Microsoft (R) Windows Debugger Version 10.0.22621.755 X86 Copyright (c) Microsoft Corporation. All rights reserved. Loading Dump File [C:\Windows\Minidump\030523-8375-01.dmp] Mini Kernel Dump File: Only registers and stack trace are available Symbol search path is: srv* Executable search path is: Windows 10 Kernel Version 22621 MP (16 procs) Free x64 Product: WinNt, suite: TerminalServer SingleUserTS Machine Name: Kernel base = 0xf803`39e0 PsLoadedModuleList = 0xf803`3aa13450 Debug session time: Sun Mar 5 12:23:37.338 2023 (UTC - 6:00) System Uptime: 0 days 0:08:13.054 Loading Kernel Symbols ... Loading User Symbols Loading unloaded module list .. For analysis of this file, run !analyze -v -- You are receiving this mail because: You are the assignee for the bug.
[Libreoffice-bugs] [Bug 153975] Win11 BSOD when I click LibreOffice "Help"
https://bugs.documentfoundation.org/show_bug.cgi?id=153975 Stéphane Guillou (stragu) changed: What|Removed |Added Status|UNCONFIRMED |NEEDINFO Summary|Win11 BSOD when I click |Win11 BSOD when I click |LibreOfc "Help" |LibreOffice "Help" Ever confirmed|0 |1 --- Comment #6 from Stéphane Guillou (stragu) --- How did you install LibreOffice? Did you also install the Help pack for your language? After having the BSOD, can you find a minidump created in C:\Windows\Minidumps ? You could attach that here. Thank you! -- You are receiving this mail because: You are the assignee for the bug.
