[Libreoffice-bugs] [Bug 50986] CRASH in menu Tools - Options
https://bugs.freedesktop.org/show_bug.cgi?id=50986 Astron changed: What|Removed |Added Status|UNCONFIRMED |RESOLVED Resolution||DUPLICATE --- Comment #19 from Astron 2012-06-22 11:01:27 PDT --- Closing as Dupe, as vitriol suggested and Chris confirmed. *** This bug has been marked as a duplicate of bug 51143 *** -- Configure bugmail: https://bugs.freedesktop.org/userprefs.cgi?tab=email --- You are receiving this mail because: --- You are the assignee for the bug. ___ Libreoffice-bugs mailing list Libreoffice-bugs@lists.freedesktop.org http://lists.freedesktop.org/mailman/listinfo/libreoffice-bugs
[Libreoffice-bugs] [Bug 50986] CRASH in menu Tools - Options
https://bugs.freedesktop.org/show_bug.cgi?id=50986 --- Comment #18 from Chris Brooker 2012-06-21 14:31:33 PDT --- (In reply to comment #17) > OK, my case is Bug 51143. Is this related? I can confirm that after adding the Online Update component I can now get to Tools|Options without LO crashing. -- Configure bugmail: https://bugs.freedesktop.org/userprefs.cgi?tab=email --- You are receiving this mail because: --- You are the assignee for the bug. ___ Libreoffice-bugs mailing list Libreoffice-bugs@lists.freedesktop.org http://lists.freedesktop.org/mailman/listinfo/libreoffice-bugs
[Libreoffice-bugs] [Bug 50986] CRASH in menu Tools - Options
https://bugs.freedesktop.org/show_bug.cgi?id=50986 --- Comment #17 from vitriol 2012-06-21 02:03:29 PDT --- OK, my case is Bug 51143. Is this related? -- Configure bugmail: https://bugs.freedesktop.org/userprefs.cgi?tab=email --- You are receiving this mail because: --- You are the assignee for the bug. ___ Libreoffice-bugs mailing list Libreoffice-bugs@lists.freedesktop.org http://lists.freedesktop.org/mailman/listinfo/libreoffice-bugs
[Libreoffice-bugs] [Bug 50986] CRASH in menu Tools - Options
https://bugs.freedesktop.org/show_bug.cgi?id=50986 vitriol changed: What|Removed |Added CC||vitriol_vitr...@katamail.co ||m --- Comment #16 from vitriol 2012-06-20 23:34:43 PDT --- I confirm the immediate crash in version 3.6.0.0.beta2 (Build ID: f010139). Deleting folder LOdev in the profile has no effect, crash still happens. I don't know if for beta 2 is a new and different bug... -- Configure bugmail: https://bugs.freedesktop.org/userprefs.cgi?tab=email --- You are receiving this mail because: --- You are the assignee for the bug. ___ Libreoffice-bugs mailing list Libreoffice-bugs@lists.freedesktop.org http://lists.freedesktop.org/mailman/listinfo/libreoffice-bugs
[Libreoffice-bugs] [Bug 50986] CRASH in menu Tools - Options
https://bugs.freedesktop.org/show_bug.cgi?id=50986 --- Comment #15 from Chris Brooker 2012-06-20 14:53:57 PDT --- I have installed Windows Debugging Tools. I'm no programmer so I just used the LO 3.6 Beta 1 build. Anyway output from windbg.exe below hopefully it's useful to someone. FAULTING_IP: KERNELBASE!RaiseException+58 74ffb9bc c9 leave EXCEPTION_RECORD: -- (.exr 0x) ExceptionAddress: 74ffb9bc (KERNELBASE!RaiseException+0x0058) ExceptionCode: e06d7363 (C++ EH exception) ExceptionFlags: 0001 NumberParameters: 3 Parameter[0]: 19930520 Parameter[1]: 00d3eef0 Parameter[2]: 6a58c48c unable to find C-Runtime symbols, even with unqualified search FAULTING_THREAD: 0434 DEFAULT_BUCKET_ID: WRONG_SYMBOLS PROCESS_NAME: soffice.bin ADDITIONAL_DEBUG_TEXT: Use '!findthebuild' command to search for the target build information. If the build information is available, run '!findthebuild -s ; .reload' to set symbol path and load symbols. MODULE_NAME: MSVCR90 FAULTING_MODULE: 775a ntdll DEBUG_FLR_IMAGE_TIMESTAMP: 4dace5b9 ERROR_CODE: (NTSTATUS) 0xe06d7363 - EXCEPTION_CODE: (NTSTATUS) 0xe06d7363 - EXCEPTION_PARAMETER1: 19930520 EXCEPTION_PARAMETER2: 00d3eef0 EXCEPTION_PARAMETER3: 6a58c48c MOD_LIST: PRIMARY_PROBLEM_CLASS: WRONG_SYMBOLS BUGCHECK_STR: APPLICATION_FAULT_WRONG_SYMBOLS_ZEROED_STACK LAST_CONTROL_TRANSFER: from 7491df60 to 74ffb9bc STACK_TEXT: WARNING: Stack unwind information not available. Following frames may be wrong. 00d3e7b8 7491df60 e06d7363 0001 0003 KERNELBASE!RaiseException+0x58 00d3e7f0 6a5332d3 00d3eef0 6a58c48c 7491dfb7 MSVCR90!CxxThrowException+0x48 00d3ef38 6a533b7d 6b272678 00d3ef00 063bbcdc cppuhelper3MSC!cppu::OComponentHelper::getTypes+0x12dd4 00d3ef88 6a534815 00d3efb0 7669272f cppuhelper3MSC!cppu::OComponentHelper::getTypes+0x1367e 00d3efdc 6a52405d 00e3f65c 00d3f1d8 00d3f1ec cppuhelper3MSC!cppu::OComponentHelper::getTypes+0x14316 00d3f014 5dd71807 00e3f658 00d3f1d8 00d3f1ec cppuhelper3MSC!cppu::OComponentHelper::getTypes+0x3b5e 00d3f220 5dd77018 00d3f620 cca112c7 00d3f600 cuilo!GetSpecialCharsForEdit+0x4d3b8 00d3f264 5dd210e2 00d3f620 00d3f601 cuilo!GetSpecialCharsForEdit+0x52bc9 00d3f298 62f5c6c6 00d3f620 7b8e cuilo!CreateDialogFactory+0x2ad6 00d3f618 62f5154c 062cc02c 00d3f674 62fabcf0 sfxlo!SfxApplication::OfaExec_Impl+0xa4b 00d3f624 62fabcf0 059a6f50 00d3f7f4 7669208d sfxlo!SfxInterface::operator[]+0x1a3 00d3f674 62fabf16 059a6f50 6322eaf8 00d3f7f4 sfxlo!SfxDispatcher::Call_Impl+0x276 00d3f6a8 62fa475c 059a6f50 6322eaf8 00d3f7f4 sfxlo!SfxDispatcher::_Execute+0x51 00d3f700 62fb8f0d 00d3f7f4 6322eaf8 059a6f50 sfxlo!SfxBindings::Execute_Impl+0x2a8 00d3f834 62fb9385 059beaf0 00d3f89c 00d3f8f4 sfxlo!SfxShell::SetUndoManager+0x5b26 00d3f878 62496471 00d3f89c 00d3f8f4 sfxlo!SfxShell::SetUndoManager+0x5f9e 00d3f904 624974a9 05b79148 00d3f920 69d23720 fwklo!fwk_component_getFactory+0x67146 00d3f910 69d23720 0661b550 05b79148 00d3f950 fwklo!fwk_component_getFactory+0x6817e 00d3f920 628ce54f 05b79148 76692fdd 62a9f5c8 tllo!Link::Call+0x11 00d3f950 628cb2db 628cd495 00d3f970 vcllo!Menu::Select+0x4b 00d3f960 69d23720 05b79148 00d3f9d4 vcllo!Menu::ImplCallSelect+0x9 00d3f970 6291bb49 6291cc40 62a9f5c8 tllo!Link::Call+0x11 00d3f9d4 6293ff80 0595dc18 0595deb8 0016 vcllo!Window::LinkStubImplAsyncFocusHdl+0x3e6 00d3f9ec 62942cc1 0016 059beb20 00d3fa3c vcllo!WorkWindow::StartPresentationMode+0x22ad1 00d3f9fc 629490b2 005b0750 059beb20 vcllo!WorkWindow::StartPresentationMode+0x25812 00d3fa3c 6294924d 005b0750 0482 vcllo!WorkWindow::StartPresentationMode+0x2bc03 00d3fa88 769d62fa 005b0750 0482 vcllo!WorkWindow::StartPresentationMode+0x2bd9e 00d3fab4 769d6d3a 6294921d 005b0750 0482 USER32!gapfnScSendMessage+0x332 00d3fb2c 769d77c4 6294921d 005b0750 USER32!GetThreadDesktop+0xd7 00d3fb8c 769d788a 6294921d 00d3fba8 USER32!CharPrevW+0x138 00d3fb9c 629214d6 00d3fbd0 00d3fbb8 62924e5f USER32!DispatchMessageW+0xf 00d3fba8 62924e5f 00d3fbd0 769d7809 00d3fbf0 vcllo!WorkWindow::StartPresentationMode+0x4027 00d3fbb8 62924ec9 00d3fbd0 0001 0109a1f0 vcllo!WorkWindow::StartPresentationMode+0x79b0 00d3fbf0 62924fb4 00d3fc01 62a9f660 vcllo!WorkWindow::StartPresentationMode+0x7a1a 00d3fc18 62742edf 00d3fc01 62a9f5c8 vcllo!WorkWindow::StartPresentationMode+0x7b05 00d3fc30 62742f45 0001 00d3fd88 vcllo!Application::Abort+0xdf 00d3fc40 627443b2 05997e80 00d3fde0 vcllo!Application::Yield+0xd 00d3fd88 6274a8e7 76692b31 012b337c 010d39ff vcllo!Application::Execute+0x1e 00d3fdbc 6274a97c 00d86120 00d3fe28 6aaa318c vcllo!DeInitVCL+0x43e 00d3fdc8 6aaa318c 76692821 012b337c 010d39ff vcllo!SVMain+0x1c 00d3fe28 012b101d 010d39ff 00d3fed0 012b103f s
[Libreoffice-bugs] [Bug 50986] CRASH in menu Tools - Options
https://bugs.freedesktop.org/show_bug.cgi?id=50986 --- Comment #14 from Julien Nabet 2012-06-20 14:44:38 PDT --- Could you try to use a free cleaning registry tool like ccleaner to see if there are errors and fix them if any ? -- Configure bugmail: https://bugs.freedesktop.org/userprefs.cgi?tab=email --- You are receiving this mail because: --- You are the assignee for the bug. ___ Libreoffice-bugs mailing list Libreoffice-bugs@lists.freedesktop.org http://lists.freedesktop.org/mailman/listinfo/libreoffice-bugs
[Libreoffice-bugs] [Bug 50986] CRASH in menu Tools - Options
https://bugs.freedesktop.org/show_bug.cgi?id=50986 --- Comment #13 from Chris Brooker 2012-06-20 14:20:22 PDT --- (In reply to comment #9) > Did you try the raw method ? (it(s very "naive" but sometimes useful) > - uninstall LO > - remove LO profile > - clean Windows registry with a free tool like ccleaner > - install LO again > > another question too : are there several Java JRE/SDK installed on the > machines > ? If yes, could you give them ? I used Revo uninstaller to remove LO and deleted the LOdev profile folder before reinstalling. I had Java 7 update 5 and Java 6 current version (36?) 32 and 64 bit versions installed. I uninstalled them all and checked the registry for any obvious Java related entries before trying LO again. -- Configure bugmail: https://bugs.freedesktop.org/userprefs.cgi?tab=email --- You are receiving this mail because: --- You are the assignee for the bug. ___ Libreoffice-bugs mailing list Libreoffice-bugs@lists.freedesktop.org http://lists.freedesktop.org/mailman/listinfo/libreoffice-bugs
[Libreoffice-bugs] [Bug 50986] CRASH in menu Tools - Options
https://bugs.freedesktop.org/show_bug.cgi?id=50986 --- Comment #12 from Chris Brooker 2012-06-19 15:02:23 PDT --- (In reply to comment #9) > Did you try the raw method ? (it(s very "naive" but sometimes useful) > - uninstall LO > - remove LO profile > - clean Windows registry with a free tool like ccleaner > - install LO again > > another question too : are there several Java JRE/SDK installed on the > machines > ? If yes, could you give them ? I used Revo uninstaller to remove LO and deleted the LOdev profile folder before reinstalling. I had Java 7 update 5 and Java 6 current version (36?) 32 and 64 bit versions installed. I uninstalled them all and checked the registry for any obvious Java related entries before trying LO again. -- Configure bugmail: https://bugs.freedesktop.org/userprefs.cgi?tab=email --- You are receiving this mail because: --- You are the assignee for the bug. ___ Libreoffice-bugs mailing list Libreoffice-bugs@lists.freedesktop.org http://lists.freedesktop.org/mailman/listinfo/libreoffice-bugs
[Libreoffice-bugs] [Bug 50986] CRASH in menu Tools - Options
https://bugs.freedesktop.org/show_bug.cgi?id=50986 --- Comment #11 from bfoman 2012-06-17 04:56:41 PDT --- (In reply to comment #8) > @bfoman > Do you see a possibility to assist affected users to do a WinDbg session? (In reply to comment #10) > Just for information there's a great video which explain how to retrieve an > useful bt (= backtrace) on Windows : > http://www.youtube.com/watch?v=fppBTs215yc Watch the screencast and read a text version of it: https://wiki.documentfoundation.org/How_to_get_a_backtrace_with_WinDbg -- Configure bugmail: https://bugs.freedesktop.org/userprefs.cgi?tab=email --- You are receiving this mail because: --- You are the assignee for the bug. ___ Libreoffice-bugs mailing list Libreoffice-bugs@lists.freedesktop.org http://lists.freedesktop.org/mailman/listinfo/libreoffice-bugs
[Libreoffice-bugs] [Bug 50986] CRASH in menu Tools - Options
https://bugs.freedesktop.org/show_bug.cgi?id=50986 --- Comment #10 from Julien Nabet 2012-06-17 01:54:32 PDT --- Just for information there's a great video which explain how to retrieve an useful bt (= backtrace) on Windows : http://www.youtube.com/watch?v=fppBTs215yc -- Configure bugmail: https://bugs.freedesktop.org/userprefs.cgi?tab=email --- You are receiving this mail because: --- You are the assignee for the bug. ___ Libreoffice-bugs mailing list Libreoffice-bugs@lists.freedesktop.org http://lists.freedesktop.org/mailman/listinfo/libreoffice-bugs
[Libreoffice-bugs] [Bug 50986] CRASH in menu Tools - Options
https://bugs.freedesktop.org/show_bug.cgi?id=50986 --- Comment #9 from Julien Nabet 2012-06-17 01:25:36 PDT --- Did you try the raw method ? (it(s very "naive" but sometimes useful) - uninstall LO - remove LO profile - clean Windows registry with a free tool like ccleaner - install LO again another question too : are there several Java JRE/SDK installed on the machines ? If yes, could you give them ? -- Configure bugmail: https://bugs.freedesktop.org/userprefs.cgi?tab=email --- You are receiving this mail because: --- You are the assignee for the bug. ___ Libreoffice-bugs mailing list Libreoffice-bugs@lists.freedesktop.org http://lists.freedesktop.org/mailman/listinfo/libreoffice-bugs
[Libreoffice-bugs] [Bug 50986] CRASH in menu Tools - Options
https://bugs.freedesktop.org/show_bug.cgi?id=50986 Rainer Bielefeld changed: What|Removed |Added CC||bfo.bugm...@spamgourmet.com --- Comment #8 from Rainer Bielefeld 2012-06-16 22:05:54 UTC --- @bfoman Do you see a possibility to assist affected users to do a WinDbg session? -- Configure bugmail: https://bugs.freedesktop.org/userprefs.cgi?tab=email --- You are receiving this mail because: --- You are the assignee for the bug. ___ Libreoffice-bugs mailing list Libreoffice-bugs@lists.freedesktop.org http://lists.freedesktop.org/mailman/listinfo/libreoffice-bugs
[Libreoffice-bugs] [Bug 50986] CRASH in menu Tools - Options
https://bugs.freedesktop.org/show_bug.cgi?id=50986 --- Comment #7 from Chris Brooker 2012-06-16 21:28:55 UTC --- I tried uninstalling all copies of Java but LibreOffice still crashes when clicking on Tools/Options. As an experiment I also installed LO 3.6 Beta 1 in my Win XP VirtualBox VM and it does exactly the same thing. -- Configure bugmail: https://bugs.freedesktop.org/userprefs.cgi?tab=email --- You are receiving this mail because: --- You are the assignee for the bug. ___ Libreoffice-bugs mailing list Libreoffice-bugs@lists.freedesktop.org http://lists.freedesktop.org/mailman/listinfo/libreoffice-bugs
[Libreoffice-bugs] [Bug 50986] CRASH in menu Tools - Options
https://bugs.freedesktop.org/show_bug.cgi?id=50986 --- Comment #6 from Chris Brooker 2012-06-16 18:14:24 PDT --- Same as for John I tried renaming the LOdev profile folder but still crashes when trying to open Tools/Options. I don't use a proxy so I don't think the problem is related to bug fdo#47044. I'll try uninstalling all instances of Java and test again. -- Configure bugmail: https://bugs.freedesktop.org/userprefs.cgi?tab=email --- You are receiving this mail because: --- You are the assignee for the bug. ___ Libreoffice-bugs mailing list Libreoffice-bugs@lists.freedesktop.org http://lists.freedesktop.org/mailman/listinfo/libreoffice-bugs
[Libreoffice-bugs] [Bug 50986] CRASH in menu Tools - Options
https://bugs.freedesktop.org/show_bug.cgi?id=50986 --- Comment #5 from John 2012-06-15 05:11:09 PDT --- Renaming the user profile did not resolve the problem. bugzilla-dae...@freedesktop.org wrote: > https://bugs.freedesktop.org/show_bug.cgi?id=50986 > > --- Comment #4 from Julien Nabet 2012-06-15 04:37:50 > PDT --- > Thank you for the test Chris. > > Could you try again with a brand new LibreOffice profile (see > http://wiki.documentfoundation.org/UserProfile) ? Think to backup the > directory, don't remove it since it could be a duplicate of fdo#43489. > -- Configure bugmail: https://bugs.freedesktop.org/userprefs.cgi?tab=email --- You are receiving this mail because: --- You are the assignee for the bug. ___ Libreoffice-bugs mailing list Libreoffice-bugs@lists.freedesktop.org http://lists.freedesktop.org/mailman/listinfo/libreoffice-bugs
[Libreoffice-bugs] [Bug 50986] CRASH in menu Tools - Options
https://bugs.freedesktop.org/show_bug.cgi?id=50986 --- Comment #4 from Julien Nabet 2012-06-15 04:37:50 PDT --- Thank you for the test Chris. Could you try again with a brand new LibreOffice profile (see http://wiki.documentfoundation.org/UserProfile) ? Think to backup the directory, don't remove it since it could be a duplicate of fdo#43489. -- Configure bugmail: https://bugs.freedesktop.org/userprefs.cgi?tab=email --- You are receiving this mail because: --- You are the assignee for the bug. ___ Libreoffice-bugs mailing list Libreoffice-bugs@lists.freedesktop.org http://lists.freedesktop.org/mailman/listinfo/libreoffice-bugs
[Libreoffice-bugs] [Bug 50986] CRASH in menu Tools - Options
https://bugs.freedesktop.org/show_bug.cgi?id=50986 --- Comment #3 from Chris Brooker 2012-06-15 03:52:56 PDT --- I have just downloaded 3.6 Beta 1 and I'm experiencing the same issue. OS is Win7 x64 English. Like original poster LO 3.5.4.2 installed as well and it works fine. -- Configure bugmail: https://bugs.freedesktop.org/userprefs.cgi?tab=email --- You are receiving this mail because: --- You are the assignee for the bug. ___ Libreoffice-bugs mailing list Libreoffice-bugs@lists.freedesktop.org http://lists.freedesktop.org/mailman/listinfo/libreoffice-bugs
[Libreoffice-bugs] [Bug 50986] CRASH in menu Tools - Options
https://bugs.freedesktop.org/show_bug.cgi?id=50986 Julien Nabet changed: What|Removed |Added CC||serval2...@yahoo.fr --- Comment #2 from Julien Nabet 2012-06-13 14:14:16 PDT --- I wonder if it's not a dup or related bug with fdo#47044. If it is, the bug may be already fixed Just for the test, could you try to install 3.6.0 beta1 (see http://www.libreoffice.org/download/pre-releases/) ? If it's ok, you must know that the fix has been backported to 3.5.5 which should be released at the beginning of July (see http://wiki.documentfoundation.org/ReleasePlan/3.5#3.5.5_release). For your information 3.6.0 should be released at the beginning of August (http://wiki.documentfoundation.org/ReleasePlan/3.6#3.6.0_release) -- Configure bugmail: https://bugs.freedesktop.org/userprefs.cgi?tab=email --- You are receiving this mail because: --- You are the assignee for the bug. ___ Libreoffice-bugs mailing list Libreoffice-bugs@lists.freedesktop.org http://lists.freedesktop.org/mailman/listinfo/libreoffice-bugs
[Libreoffice-bugs] [Bug 50986] CRASH in menu Tools - Options
https://bugs.freedesktop.org/show_bug.cgi?id=50986 Rainer Bielefeld changed: What|Removed |Added OS/Version|All |Windows (All) Severity|normal |major CC||LibreOffice@bielefeldundbus ||s.de Summary|: Tools|Options crashes |CRASH in menu Tools - |LOdev 3.6beta1 |Options --- Comment #1 from Rainer Bielefeld 2012-06-11 21:04:40 PDT --- NOT reproducible with Server Installation of "LibreOffice 3.6.0beta1 German UI/Locale [Build-ID: 1f1cdd8] on German WIN7 Home Premium (64bit) -- Configure bugmail: https://bugs.freedesktop.org/userprefs.cgi?tab=email --- You are receiving this mail because: --- You are the assignee for the bug. ___ Libreoffice-bugs mailing list Libreoffice-bugs@lists.freedesktop.org http://lists.freedesktop.org/mailman/listinfo/libreoffice-bugs
