[Libreoffice-bugs] [Bug 66647] formatting: writer crashes when scrolling through font list with middle mouse wheel

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=66647

Xisco Faulí  changed:

   What|Removed |Added

 CC||xiscofa...@libreoffice.org
Crash report or|No report shown on screen,  |
crash signature|Lib Off just closes |
   |immediately |

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[Libreoffice-bugs] [Bug 66647] formatting: writer crashes when scrolling through font list with middle mouse wheel

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=66647

Julien Nabet  changed:

   What|Removed |Added

Version|5.3.2.2 release |4.0.4.2 release

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[Libreoffice-bugs] [Bug 66647] formatting: writer crashes when scrolling through font list with middle mouse wheel

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=66647

Steen  changed:

   What|Removed |Added

Crash report or||No report shown on screen,
crash signature||Lib Off just closes
   ||immediately
Version|4.0.4.2 release |5.3.2.2 release
   Severity|normal  |minor

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[Libreoffice-bugs] [Bug 66647] formatting: writer crashes when scrolling through font list with middle mouse wheel

[bugzilla-daemon]

https://bugs.freedesktop.org/show_bug.cgi?id=66647

QA Administrators qa-ad...@libreoffice.org changed:

   What|Removed |Added

 Status|NEEDINFO|RESOLVED
 Resolution|--- |INVALID

--- Comment #12 from QA Administrators qa-ad...@libreoffice.org ---
Dear Bug Submitter,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INVALID due to inactivity and a lack of
information which is needed in order to accurately reproduce and confirm the
problem. We encourage you to retest your bug against the latest release. If the
issue is still present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating system and the
latest version of LibreOffice that you have confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED and we will
attempt to reproduce the issue. 
Please do not:
a) respond via email 
b) update the version field in the bug or any of the other details on the top
section of FDO

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[Libreoffice-bugs] [Bug 66647] formatting: writer crashes when scrolling through font list with middle mouse wheel

[bugzilla-daemon]

https://bugs.freedesktop.org/show_bug.cgi?id=66647

--- Comment #11 from QA Administrators qa-ad...@libreoffice.org ---
Dear Bug Submitter,

This bug has been in NEEDINFO status with no change for at least 6 months.
Please provide the requested information as soon as possible and mark the bug
as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in
NEEDINFO status with no change in 30 days the QA team will close the bug as
INVALID due to lack of needed information.

For more information about our NEEDINFO policy please read the wiki located
here: 
https://wiki.documentfoundation.org/QA/FDO/NEEDINFO

If you have already provided the requested information, please mark the bug as
UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed.


Thank you for helping us make LibreOffice even better for everyone!


Warm Regards,
QA Team

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[Libreoffice-bugs] [Bug 66647] formatting: writer crashes when scrolling through font list with middle mouse wheel

[bugzilla-daemon]

https://bugs.freedesktop.org/show_bug.cgi?id=66647

--- Comment #8 from mingdao supp...@happypenguincomputers.com ---
(In reply to comment #7)
 mingdao: thank you for your feedback. Could you rename your LO directory
 profile (see https://wiki.documentfoundation.org/UserProfile) and give it a
 new try?

After changing the profile LibreOffice still crashes while scrolling through
fonts in the drop down menu.

If there are no logs created, how would anyone know what caused the crash?

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[Libreoffice-bugs] [Bug 66647] formatting: writer crashes when scrolling through font list with middle mouse wheel

[bugzilla-daemon]

https://bugs.freedesktop.org/show_bug.cgi?id=66647

--- Comment #9 from mingdao supp...@happypenguincomputers.com ---
After upgrading LibreOffice to 4.1.5 the crash still occurs.

Where would Windows store a log file, or how can we strace this in Windows?

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[Libreoffice-bugs] [Bug 66647] formatting: writer crashes when scrolling through font list with middle mouse wheel

[bugzilla-daemon]

https://bugs.freedesktop.org/show_bug.cgi?id=66647

Julien Nabet serval2...@yahoo.fr changed:

   What|Removed |Added

 CC||michael.me...@collabora.com
   ||, tlillqv...@suse.com

--- Comment #10 from Julien Nabet serval2...@yahoo.fr ---
mingdao: thank you for your feedback. Here's a link which might help you:
https://wiki.documentfoundation.org/QA/BugReport/Debug_Information#Windows:_How_to_get_a_backtrace

Tor/Michael: sorry for this naive question but what about putting some logs
(eg: on a subdirectory of profile) so we'd have an equivalent, in a file, to
console logs on Linux? Are there any technical challenges?

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[Libreoffice-bugs] [Bug 66647] formatting: writer crashes when scrolling through font list with middle mouse wheel

[bugzilla-daemon]

https://bugs.freedesktop.org/show_bug.cgi?id=66647

Julien Nabet serval2...@yahoo.fr changed:

   What|Removed |Added

 Status|UNCONFIRMED |NEEDINFO
 Ever confirmed|0   |1

--- Comment #7 from Julien Nabet serval2...@yahoo.fr ---
mingdao: thank you for your feedback. Could you rename your LO directory
profile (see https://wiki.documentfoundation.org/UserProfile) and give it a new
try?

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[Libreoffice-bugs] [Bug 66647] formatting: writer crashes when scrolling through font list with middle mouse wheel

[bugzilla-daemon]

https://bugs.freedesktop.org/show_bug.cgi?id=66647

mingdao supp...@happypenguincomputers.com changed:

   What|Removed |Added

 Status|NEEDINFO|UNCONFIRMED
 Ever confirmed|1   |0

--- Comment #5 from mingdao supp...@happypenguincomputers.com ---
No fonts have been installed except those that came with Windows 7, or which
some software installed on the computer.

The test file (attached to bug report) was typed using Times New Roman. It will
crash as stated in the bug report. Not by choosing another font, but just by
scrolling through the font list. I believe it's related to the speed of using
the mouse's scroll wheel to scroll through the list of fonts.

I have never updated a font. I'll attach a list of the fonts in that system.

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[Libreoffice-bugs] [Bug 66647] formatting: writer crashes when scrolling through font list with middle mouse wheel

[bugzilla-daemon]

https://bugs.freedesktop.org/show_bug.cgi?id=66647

--- Comment #6 from mingdao supp...@happypenguincomputers.com ---
Created attachment 93221
  -- https://bugs.freedesktop.org/attachment.cgi?id=93221action=edit
font list

List of fonts installed on the system.

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[Libreoffice-bugs] [Bug 66647] formatting: writer crashes when scrolling through font list with middle mouse wheel

[bugzilla-daemon]

https://bugs.freedesktop.org/show_bug.cgi?id=66647

--- Comment #4 from QA Administrators qa-ad...@libreoffice.org ---
Dear Bug Submitter,

Please read the entire message before proceeding.

This bug has been in NEEDINFO status with no change for at least 6 months.
Please provide the requested information as soon as possible and mark the bug
as UNCONFIRMED. Due to regular bug tracker maintenance, if the bug is still in
NEEDINFO status with no change in 30 days the QA team will close the bug as
INVALID due to lack of needed information.

For more information about our NEEDINFO policy please read the wiki located
here: 
https://wiki.documentfoundation.org/QA/FDO/NEEDINFO

If you have already provided the requested information, please mark the bug as
UNCONFIRMED so that the QA team knows that the bug is ready to be confirmed.


Thank you for helping us make LibreOffice even better for everyone!


Warm Regards,
QA Team

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[Libreoffice-bugs] [Bug 66647] formatting: writer crashes when scrolling through font list with middle mouse wheel

[bugzilla-daemon]

https://bugs.freedesktop.org/show_bug.cgi?id=66647

Julien Nabet serval2...@yahoo.fr changed:

   What|Removed |Added

 Status|UNCONFIRMED |NEEDINFO
 CC||serval2...@yahoo.fr
 Ever confirmed|0   |1

--- Comment #3 from Julien Nabet serval2...@yahoo.fr ---
mingdao: a font may trigger the crash, the problem is to know which one (or
which ones)?
Could you indicate which fonts did you install (which are not out of the box
via Windows or LibreOffice)? + if any, did you update them to their last
version?

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[Libreoffice-bugs] [Bug 66647] formatting: writer crashes when scrolling through font list with middle mouse wheel

[bugzilla-daemon]

https://bugs.freedesktop.org/show_bug.cgi?id=66647

mingdao supp...@happypenguincomputers.com changed:

   What|Removed |Added

Summary|formatting: writer crashes  |formatting: writer crashes
   |when changing fonts |when scrolling through font
   ||list with middle mouse
   ||wheel

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[Libreoffice-bugs] [Bug 66647] formatting: writer crashes when scrolling through font list with middle mouse wheel

[bugzilla-daemon]

https://bugs.freedesktop.org/show_bug.cgi?id=66647

--- Comment #2 from Mikko Ahlroth mikko.ahlroth+freedesk...@gmail.com ---
The reporter also commented to me (on IRC) that this happens on every file they
have tried and that it did not happen with a previous version. No fonts were
installed to the system before or after the upgrade to 4.0.4.

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