[Libreoffice-bugs] [Bug 85458] Missing Message that Template Can not be Saved due to Missing Access Rights

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=85458

--- Comment #15 from QA Administrators  ---
Dear Harald Koester,

To make sure we're focusing on the bugs that affect our users today,
LibreOffice QA is asking bug reporters and confirmers to retest open, confirmed
bugs which have not been touched for over a year.

There have been thousands of bug fixes and commits since anyone checked on this
bug report. During that time, it's possible that the bug has been fixed, or the
details of the problem have changed. We'd really appreciate your help in
getting confirmation that the bug is still present.

If you have time, please do the following:

Test to see if the bug is still present with the latest version of LibreOffice
from https://www.libreoffice.org/download/

If the bug is present, please leave a comment that includes the information
from Help - About LibreOffice.

If the bug is NOT present, please set the bug's Status field to
RESOLVED-WORKSFORME and leave a comment that includes the information from Help
- About LibreOffice.

Please DO NOT

Update the version field
Reply via email (please reply directly on the bug tracker)
Set the bug's Status field to RESOLVED - FIXED (this status has a particular
meaning that is not 
appropriate in this case)


If you want to do more to help you can test to see if your issue is a
REGRESSION. To do so:
1. Download and install oldest version of LibreOffice (usually 3.3 unless your
bug pertains to a feature added after 3.3) from
https://downloadarchive.documentfoundation.org/libreoffice/old/

2. Test your bug
3. Leave a comment with your results.
4a. If the bug was present with 3.3 - set version to 'inherited from OOo';
4b. If the bug was not present in 3.3 - add 'regression' to keyword


Feel free to come ask questions or to say hello in our QA chat:
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Thank you for helping us make LibreOffice even better for everyone!

Warm Regards,
QA Team

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[Libreoffice-bugs] [Bug 85458] Missing Message that Template Can not be Saved due to Missing Access Rights

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=85458

--- Comment #14 from QA Administrators  ---
Dear Harald Koester,

To make sure we're focusing on the bugs that affect our users today,
LibreOffice QA is asking bug reporters and confirmers to retest open, confirmed
bugs which have not been touched for over a year.

There have been thousands of bug fixes and commits since anyone checked on this
bug report. During that time, it's possible that the bug has been fixed, or the
details of the problem have changed. We'd really appreciate your help in
getting confirmation that the bug is still present.

If you have time, please do the following:

Test to see if the bug is still present with the latest version of LibreOffice
from https://www.libreoffice.org/download/

If the bug is present, please leave a comment that includes the information
from Help - About LibreOffice.

If the bug is NOT present, please set the bug's Status field to
RESOLVED-WORKSFORME and leave a comment that includes the information from Help
- About LibreOffice.

Please DO NOT

Update the version field
Reply via email (please reply directly on the bug tracker)
Set the bug's Status field to RESOLVED - FIXED (this status has a particular
meaning that is not 
appropriate in this case)


If you want to do more to help you can test to see if your issue is a
REGRESSION. To do so:
1. Download and install oldest version of LibreOffice (usually 3.3 unless your
bug pertains to a feature added after 3.3) from
https://downloadarchive.documentfoundation.org/libreoffice/old/

2. Test your bug
3. Leave a comment with your results.
4a. If the bug was present with 3.3 - set version to 'inherited from OOo';
4b. If the bug was not present in 3.3 - add 'regression' to keyword


Feel free to come ask questions or to say hello in our QA chat:
https://kiwiirc.com/nextclient/irc.freenode.net/#libreoffice-qa

Thank you for helping us make LibreOffice even better for everyone!

Warm Regards,
QA Team

MassPing-UntouchedBug

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[Libreoffice-bugs] [Bug 85458] Missing Message that Template Can not be Saved due to Missing Access Rights

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=85458

--- Comment #13 from Harald Koester  ---
A differentiation of the reason for a failing of saving a template is still not
implemented. See comment 9.  (Version 6.2.3, 64 bit, Win10)

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[Libreoffice-bugs] [Bug 85458] Missing Message that Template Can not be Saved due to Missing Access Rights

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=85458

--- Comment #12 from QA Administrators  ---
** Please read this message in its entirety before responding **

To make sure we're focusing on the bugs that affect our users today,
LibreOffice QA is asking bug reporters and confirmers to retest open, confirmed
bugs which have not been touched for over a year.

There have been thousands of bug fixes and commits since anyone checked on this
bug report. During that time, it's possible that the bug has been fixed, or the
details of the problem have changed. We'd really appreciate your help in
getting confirmation that the bug is still present.

If you have time, please do the following:

Test to see if the bug is still present with the latest version of LibreOffice
from https://www.libreoffice.org/download/

If the bug is present, please leave a comment that includes the information
from Help - About LibreOffice.

If the bug is NOT present, please set the bug's Status field to
RESOLVED-WORKSFORME and leave a comment that includes the information from Help
- About LibreOffice.

Please DO NOT

Update the version field
Reply via email (please reply directly on the bug tracker)
Set the bug's Status field to RESOLVED - FIXED (this status has a particular
meaning that is not 
appropriate in this case)


If you want to do more to help you can test to see if your issue is a
REGRESSION. To do so:
1. Download and install oldest version of LibreOffice (usually 3.3 unless your
bug pertains to a feature added after 3.3) from
http://downloadarchive.documentfoundation.org/libreoffice/old/

2. Test your bug
3. Leave a comment with your results.
4a. If the bug was present with 3.3 - set version to 'inherited from OOo';
4b. If the bug was not present in 3.3 - add 'regression' to keyword


Feel free to come ask questions or to say hello in our QA chat:
https://kiwiirc.com/nextclient/irc.freenode.net/#libreoffice-qa

Thank you for helping us make LibreOffice even better for everyone!

Warm Regards,
QA Team

MassPing-UntouchedBug

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[Libreoffice-bugs] [Bug 85458] Missing Message that Template Can not be Saved due to Missing Access Rights

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=85458

--- Comment #11 from Harald Koester  ---
A differentiation of the reason for a failing of saving a template is still not
implemented. See comment 9.  (Version 6.0.3, 64 bit, Win7)

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[Libreoffice-bugs] [Bug 85458] Missing Message that Template Can not be Saved due to Missing Access Rights

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=85458

--- Comment #10 from QA Administrators  ---
** Please read this message in its entirety before responding **

To make sure we're focusing on the bugs that affect our users today,
LibreOffice QA is asking bug reporters and confirmers to retest open, confirmed
bugs which have not been touched for over a year.

There have been thousands of bug fixes and commits since anyone checked on this
bug report. During that time, it's possible that the bug has been fixed, or the
details of the problem have changed. We'd really appreciate your help in
getting confirmation that the bug is still present.

If you have time, please do the following:

Test to see if the bug is still present with the latest version of LibreOffice
from https://www.libreoffice.org/download/

If the bug is present, please leave a comment that includes the information
from Help - About LibreOffice.

If the bug is NOT present, please set the bug's Status field to
RESOLVED-WORKSFORME and leave a comment that includes the information from Help
- About LibreOffice.

Please DO NOT

Update the version field
Reply via email (please reply directly on the bug tracker)
Set the bug's Status field to RESOLVED - FIXED (this status has a particular
meaning that is not 
appropriate in this case)


If you want to do more to help you can test to see if your issue is a
REGRESSION. To do so:
1. Download and install oldest version of LibreOffice (usually 3.3 unless your
bug pertains to a feature added after 3.3) from
http://downloadarchive.documentfoundation.org/libreoffice/old/

2. Test your bug
3. Leave a comment with your results.
4a. If the bug was present with 3.3 - set version to 'inherited from OOo';
4b. If the bug was not present in 3.3 - add 'regression' to keyword


Feel free to come ask questions or to say hello in our QA chat:
https://kiwiirc.com/nextclient/irc.freenode.net/#libreoffice-qa

Thank you for helping us make LibreOffice even better for everyone!

Warm Regards,
QA Team

MassPing-UntouchedBug

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[Libreoffice-bugs] [Bug 85458] Missing Message that Template Can not be Saved due to Missing Access Rights

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=85458

--- Comment #9 from Harald Koester  ---
I see the following cases that should be considered for error messages while
saving templates:
(1) No access rights to the template folder.
(2) Template folder does not exist.
(3) Drive does not exist / is not available. (e.g. unplugged usb device)
(4) File already exists.
(5) Disc full.

I would expect the following:
(1) Error message with display of reason.
(2) LibreOffice should create folder. I think this is already implemented.
(3) Error message with display of reason.
(4) Error message with display of reason. (partly implemented, see bug 105999)
(5) Error message with display of reason.

So there are 4 different error messages that should be implemented. I think
this would help a user a lot in case of problems while saving templates.
Otherwise in case of only one message it's more a guessing game for a user,
what's happened.

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[Libreoffice-bugs] [Bug 85458] Missing Message that Template Can not be Saved due to Missing Access Rights

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=85458

--- Comment #8 from Yousuf Philips (jay)  ---
(In reply to Heiko Tietze from comment #6)
> I agree with Harald, "can't be saved" is not actionable. And I wonder what
> multiple reasons you have in mind. Write access, disc full... no idea what
> else. But if the OS returns a result code it shouldn't be too much effort to
> get the error string for this code.

Attempt saving a document from the file save dialog into a folder that you dont
have access to (e.g. /bin/) and the error that appears simply states "Error
saving the document [doc_name]: /bin/[doc_name] does not exist."

Some other reasons why a template might not be saveable, folder no longer
exists and folder no longer accessible (e.g. unplugging a usb).

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[Libreoffice-bugs] [Bug 85458] Missing Message that Template Can not be Saved due to Missing Access Rights

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=85458

Samuel Mehrbrodt (CIB)  changed:

   What|Removed |Added

 Status|RESOLVED|NEW
 Resolution|WORKSFORME  |---

--- Comment #7 from Samuel Mehrbrodt (CIB)  ---
Agree with Heiko that we should provide more details, I think it might be
common that companys put templates in a read-only folder.

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[Libreoffice-bugs] [Bug 85458] Missing Message that Template Can not be Saved due to Missing Access Rights

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=85458

--- Comment #6 from Heiko Tietze  ---
(In reply to Yousuf Philips (jay) from comment #5)
> (In reply to Harald Koester from comment #4)
> > ...only the reason why the template can't be saved, should be displayed
> > in addition.
> 
> As there could be multiple reasons why a template couldnt be saved in a
> particular folder/category, the current error message is sufficient to
> inform the user that the template wasnt saved. So WFM.

I agree with Harald, "can't be saved" is not actionable. And I wonder what
multiple reasons you have in mind. Write access, disc full... no idea what
else. But if the OS returns a result code it shouldn't be too much effort to
get the error string for this code.

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[Libreoffice-bugs] [Bug 85458] Missing Message that Template Can not be Saved due to Missing Access Rights

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=85458

Yousuf Philips (jay)  changed:

   What|Removed |Added

 Status|NEW |RESOLVED
 CC||philip...@hotmail.com,
   ||s.mehrbr...@gmail.com,
   ||tietze.he...@gmail.com
 Resolution|--- |WORKSFORME

--- Comment #5 from Yousuf Philips (jay)  ---
(In reply to Harald Koester from comment #4)
> With the new template manager the function is a bit different. But now you
> get the error message "Cannot save template: [template name]" if you try to
> save the template to a folder which is read-only. Hence the bug is almost
> fixed, only the reason why the template can't be saved, should be displayed
> in addition.

As there could be multiple reasons why a template couldnt be saved in a
particular folder/category, the current error message is sufficient to inform
the user that the template wasnt saved. So WFM.

@Heiko, @Samuel: Whats your take?

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[Libreoffice-bugs] [Bug 85458] Missing Message that Template Can not be Saved due to Missing Access Rights

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=85458

Aron Budea  changed:

   What|Removed |Added

 Blocks||101435


Referenced Bugs:

https://bugs.documentfoundation.org/show_bug.cgi?id=101435
[Bug 101435] [META] Template manager bugs and enhancements
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[Libreoffice-bugs] [Bug 85458] Missing Message that Template Can not be Saved due to Missing Access Rights

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=85458

--- Comment #4 from Harald Koester  ---
Bug checked again with version 5.2.2 with Win7. 

With the new template manager the function is a bit different. But now you get
the error message "Cannot save template: [template name]" if you try to save
the template to a folder which is read-only. Hence the bug is almost fixed,
only the reason why the template can't be saved, should be displayed in
addition.

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[Libreoffice-bugs] [Bug 85458] Missing Message that Template Can not be Saved due to Missing Access Rights

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=85458

--- Comment #3 from Harald Koester  ---
Bug still exist in version 5.0.4.

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[Libreoffice-bugs] [Bug 85458] Missing Message that Template Can not be Saved due to Missing Access Rights

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=85458

--- Comment #2 from QA Administrators  ---
** Please read this message in its entirety before responding **

To make sure we're focusing on the bugs that affect our users today,
LibreOffice QA is asking bug reporters and confirmers to retest open, confirmed
bugs which have not been touched for over a year.

There have been thousands of bug fixes and commits since anyone checked on this
bug report. During that time, it's possible that the bug has been fixed, or the
details of the problem have changed. We'd really appreciate your help in
getting confirmation that the bug is still present.

If you have time, please do the following:

Test to see if the bug is still present on a currently supported version of
LibreOffice (5.0.4 or later)
   https://www.libreoffice.org/download/

If the bug is present, please leave a comment that includes the version of
LibreOffice and your operating system, and any changes you see in the bug
behavior

the bug is NOT present, please set the bug's Status field to
RESOLVED-WORKSFORME and leave a short comment that includes your version of
LibreOffice and Operating System

Please DO NOT

Update the version field
Reply via email (please reply directly on the bug tracker)
Set the bug's Status field to RESOLVED - FIXED (this status has a particular
meaning that is not appropriate in this case)


If you want to do more to help you can test to see if your issue is a
REGRESSION. To do so: 

1. Download and install oldest version of LibreOffice (usually 3.3 unless your
bug pertains to a feature added after 3.3)

http://downloadarchive.documentfoundation.org/libreoffice/old/

2. Test your bug 

3. Leave a comment with your results. 

4a. If the bug was present with 3.3 - set version to "inherited from OOo"; 

4b. If the bug was not present in 3.3 - add "regression" to keyword


Feel free to come ask questions or to say hello in our QA chat:
http://webchat.freenode.net/?channels=libreoffice-qa

Thank you for your help!

-- The LibreOffice QA Team This NEW Message was generated on: 2015-12-20

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[Libreoffice-bugs] [Bug 85458] Missing Message that Template Can not be Saved due to Missing Access Rights

[bugzilla-daemon]

https://bugs.freedesktop.org/show_bug.cgi?id=85458

V Stuart Foote vstuart.fo...@utsa.edu changed:

   What|Removed |Added

 Status|UNCONFIRMED |NEW
 CC||qu...@runcibility.com,
   ||vstuart.fo...@utsa.edu
 Ever confirmed|0   |1

--- Comment #1 from V Stuart Foote vstuart.fo...@utsa.edu ---
On Windows 7 sp1, 64-bit en-US with
Version: 4.4.0.0.alpha1+
Build ID: 04ea7b24ec1b5a027efa0b850f2bc3ac7116c52e
TinderBox: Win-x86@39, Branch:master, Time: 2014-10-25_08:36:56

Confirming behavior, if user has no write/modify access to the directory
selected active in Tools - Options - Paths: Templates to save the
template--the Save as dialog does not alert to that fact. And the dialog then
closes without actually saving a copy of the template to any location.

A bit of a corner case as defaults are into the user's profile. But would be
reasonable enhancement to incorporate a write/modify test of the template save
as dialog and alert to lack of write/modify permission for location selected.

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