[Libreoffice-bugs] [Bug 86838] Letter page format size prints portrait pages as landscape on OS X ( Brother and HP printers)

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=86838

Yousuf Philips (jay)  changed:

   What|Removed |Added

   Hardware|x86-64 (AMD64)  |All
 Blocks||108800


Referenced Bugs:

https://bugs.documentfoundation.org/show_bug.cgi?id=108800
[Bug 108800] [META] Print related issues
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[Libreoffice-bugs] [Bug 86838] Letter page format size prints portrait pages as landscape on OS X ( Brother and HP printers)

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=86838

Ken Weiss  changed:

   What|Removed |Added

 Status|RESOLVED|VERIFIED

--- Comment #56 from Ken Weiss  ---
I am running Mac OS Sierra 10.12.6 and LibreOffice 5.4.1.2 on an iMac (3.1 GHz
Core i7).

The landscape printing problem still occurs on single page documents (letter
portrait format) but oddly enough does not occur on a multipage document
formatted the same way.

It may or may not be relevant that the multipage document is a newsletter with
pages formatted as two columns and using a variety of fonts.

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[Libreoffice-bugs] [Bug 86838] Letter page format size prints portrait pages as landscape on OS X ( Brother and HP printers)

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=86838

nshani  changed:

   What|Removed |Added

 Status|REOPENED|RESOLVED
 Resolution|--- |WORKSFORME

--- Comment #55 from nshani  ---
Issue still present with 5.4.0.3 on MacBook Air running MacOS 12.6
Haven't tried re-sizing the page (as suggested above - will try it later) but
can confirm that changing to A4 does resolve the issue. So this is a 'feature'?
;-)

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[Libreoffice-bugs] [Bug 86838] Letter page format size prints portrait pages as landscape on OS X ( Brother and HP printers)

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=86838

nshani  changed:

   What|Removed |Added

 Status|RESOLVED|REOPENED
 Resolution|WORKSFORME  |---

--- Comment #54 from nshani  ---
Similar behaviour noticed with 5.4.0.3 which I just started using last week.

All other applications (Preview, Text Edit) work fine and show the page
orientation icons, but not this application and version. Looks like I'll have
to revert to 5.3.5 as that one didn't show this quirk.
The issue is shown on 2 Macs, all running the same versions of OS and
applications.

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[Libreoffice-bugs] [Bug 86838] Letter page format size prints portrait pages as landscape on OS X ( Brother and HP printers)

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=86838

Alex Thurgood  changed:

   What|Removed |Added

 CC||prowo...@comcast.net

--- Comment #53 from Alex Thurgood  ---
*** Bug 110744 has been marked as a duplicate of this bug. ***

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[Libreoffice-bugs] [Bug 86838] Letter page format size prints portrait pages as landscape on OS X ( Brother and HP printers)

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=86838

--- Comment #52 from tommy27  ---
I think it's better to start a new clean bug report about residual issues.

try to identify the "offending" template and upload it to the new bug report
along with a "non offending" template.

maybe devolopers may investigate deeper and find what triggers the bug

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[Libreoffice-bugs] [Bug 86838] Letter page format size prints portrait pages as landscape on OS X ( Brother and HP printers)

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=86838

--- Comment #51 from Al Maloney  ---
re comment 49

I thought the problem had been resolved in the "fresh" release of 5.4.0.
However this is partially true - it depends upon which of my templates I am
using (of 40 or so templates).

When I check File->Properties for an affected template and for an unaffected
template, I can find no difference.
So…I do not know where to go from here.

For a given affected document, switching page size to anything other than
Letter resolves the problem until I return to Letter size.

The problem does not occur in 5.3.4. 

Al Maloney

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[Libreoffice-bugs] [Bug 86838] Letter page format size prints portrait pages as landscape on OS X ( Brother and HP printers)

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=86838

Alex Thurgood  changed:

   What|Removed |Added

 Status|REOPENED|RESOLVED
 Resolution|--- |WORKSFORME

--- Comment #50 from Alex Thurgood  ---
Per comment 49, setting as WFM

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[Libreoffice-bugs] [Bug 86838] Letter page format size prints portrait pages as landscape on OS X ( Brother and HP printers)

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=86838

--- Comment #49 from Al Maloney  ---
(In reply to Al Maloney from comment #48)
> (In reply to Al Maloney from comment #47)
> > The problem has returned in 5.3.5.X and 4.4.0.x
> > Using macOS 10.12.6 on a MacBook Pro
> > It does not happen with 5.2.7, nor with 5.3.4
> > 
> > Version: 5.4.0.3
> > Build ID: 92c2794a7c181ba4c1c5053618179937228ed1fb
> > CPU threads: 4; OS: Mac OS X 10.12.6; UI render: default; 
> > Locale: en-CA (en_US.UTF-8); Calc: group
> > 
> > Version: 5.3.5.1
> > Build ID: 020db1aa8142e57290f8a21e4df31185392d0e38
> > CPU Threads: 4; OS Version: Mac OS X 10.12.6; UI Render: default; Layout
> > Engine: new; 
> > Locale: en-CA (en_US.UTF-8); Calc: group
> 
> In the first line 4.4.0.x should be 5.4.0.x

The problem is resolved in
Version: 5.4.0.3
Build ID: 7556cbc6811c9d992f4064ab9287069087d7f62c
CPU threads: 4; OS: Mac OS X 10.12.6; UI render: default; 
Locale: en-CA (en_US.UTF-8); Calc: group

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[Libreoffice-bugs] [Bug 86838] Letter page format size prints portrait pages as landscape on OS X ( Brother and HP printers)

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=86838

--- Comment #48 from Al Maloney  ---
(In reply to Al Maloney from comment #47)
> The problem has returned in 5.3.5.X and 4.4.0.x
> Using macOS 10.12.6 on a MacBook Pro
> It does not happen with 5.2.7, nor with 5.3.4
> 
> Version: 5.4.0.3
> Build ID: 92c2794a7c181ba4c1c5053618179937228ed1fb
> CPU threads: 4; OS: Mac OS X 10.12.6; UI render: default; 
> Locale: en-CA (en_US.UTF-8); Calc: group
> 
> Version: 5.3.5.1
> Build ID: 020db1aa8142e57290f8a21e4df31185392d0e38
> CPU Threads: 4; OS Version: Mac OS X 10.12.6; UI Render: default; Layout
> Engine: new; 
> Locale: en-CA (en_US.UTF-8); Calc: group

In the first line 4.4.0.x should be 5.4.0.x

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[Libreoffice-bugs] [Bug 86838] Letter page format size prints portrait pages as landscape on OS X ( Brother and HP printers)

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=86838

--- Comment #47 from Al Maloney  ---
The problem has returned in 5.3.5.X and 4.4.0.x
Using macOS 10.12.6 on a MacBook Pro
It does not happen with 5.2.7, nor with 5.3.4

Version: 5.4.0.3
Build ID: 92c2794a7c181ba4c1c5053618179937228ed1fb
CPU threads: 4; OS: Mac OS X 10.12.6; UI render: default; 
Locale: en-CA (en_US.UTF-8); Calc: group

Version: 5.3.5.1
Build ID: 020db1aa8142e57290f8a21e4df31185392d0e38
CPU Threads: 4; OS Version: Mac OS X 10.12.6; UI Render: default; Layout
Engine: new; 
Locale: en-CA (en_US.UTF-8); Calc: group

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[Libreoffice-bugs] [Bug 86838] Letter page format size prints portrait pages as landscape on OS X ( Brother and HP printers)

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=86838

--- Comment #46 from Alex Thurgood  ---
@Andras : are you still looking at the Collabora-specific release bugs ?

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[Libreoffice-bugs] [Bug 86838] Letter page format size prints portrait pages as landscape on OS X ( Brother and HP printers)

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=86838

Alex Thurgood  changed:

   What|Removed |Added

 CC||713...@gmail.com

--- Comment #45 from Alex Thurgood  ---
*** Bug 107432 has been marked as a duplicate of this bug. ***

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[Libreoffice-bugs] [Bug 86838] Letter page format size prints portrait pages as landscape on OS X ( Brother and HP printers)

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=86838

Alex Thurgood  changed:

   What|Removed |Added

 Status|RESOLVED|REOPENED
 Resolution|WORKSFORME  |---

--- Comment #44 from Alex Thurgood  ---
Re-opening in view of bug 107432, which affects LibreOffice Vanilla from the
AppStore, in the same way as reported here in comment 34

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[Libreoffice-bugs] [Bug 86838] Letter page format size prints portrait pages as landscape on OS X ( Brother and HP printers)

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=86838

Alex Thurgood  changed:

   What|Removed |Added

   See Also||https://bugs.documentfounda
   ||tion.org/show_bug.cgi?id=10
   ||7432

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[Libreoffice-bugs] [Bug 86838] Letter page format size prints portrait pages as landscape on OS X (Brother and HP printers)

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=86838

--- Comment #43 from steve -_-  ---
And not to be forgotten: Al thanks for your continuous help again and again
testing stuff and contributing feedback!

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[Libreoffice-bugs] [Bug 86838] Letter page format size prints portrait pages as landscape on OS X (Brother and HP printers)

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=86838

steve -_-  changed:

   What|Removed |Added

 Status|NEW |RESOLVED
 Resolution|--- |WORKSFORME

--- Comment #42 from steve -_-  ---
Taking the liberty to close this as WORKSFORME (as we have no commit fixing
this).

Al, it would be great if you could leave a review on the MAS to let other users
know, this no longer is a problem. There were quite a few reviews complaining
about this issue.

If humans are still running into this, please re-open and let us know!

Have a great weekend everybody (:

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[Libreoffice-bugs] [Bug 86838] Letter page format size prints portrait pages as landscape on OS X (Brother and HP printers)

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=86838

--- Comment #41 from Al Maloney  ---
(In reply to tommy27 from comment #40)
> also, what about latest 5.0.5.2 ?
> is the bug still present in the 5.0.x codeline?

The problem does NOT occur in
Version: 5.0.5.2
Build ID: 55b006a02d247b5f7215fc6ea0fde844b30035b3
Locale: en-CA (en.UTF-8)


It seems that the problem exists in the LibreOfficeDev  5.0 and 5.1 versions
and that it is resolved in the transition to the RC1, RC2, RC3, and Final
versions

Thinking the problem lay in my setup, I have changed both the
~/Library/Application Support/LibreOffice and  ~/Library/Application
Support/LibreOfficeDev directories. This had no effect on the problem.

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[Libreoffice-bugs] [Bug 86838] Letter page format size prints portrait pages as landscape on OS X (Brother and HP printers)

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=86838

--- Comment #39 from tommy27  ---
(In reply to Al Maloney from comment #38)
> 
> 
> It does not happen with
> Version: 5.1.1.3

so it's a WORKSFORME in latest 5.1.1 official release.

> It did happen with the Dev versions of 5.1
> (I always run a Dev version in parallel)

which 5.1 Dev version do you refer? Future 5.1.2.x ?
please copy and paste build ID and Tinderbox time.

we need to know if there a regression in the 5.1.x codeline after the 5.1.1.3
release.

> It did not happen with the RC versions of 5.1

I guess you refer to 5.1.1 RC1 which makes sense since final 5.1.1.3 shows no
bug.

> It does happen with
> Version: 5.2.0.0.alpha0+
> Build ID: 50336412f775af154509d67b1ebbdb4b5feb147b
> CPU Threads: 4; OS Version: Mac OS X 10.11.3; UI Render: default; 
> TinderBox: MacOSX-x86_64@49-TDF, Branch:master, Time: 2016-03-10_08:05:10
> Locale: en-CA

so this implies there's a regression in the 5.2.0.0 codeline

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[Libreoffice-bugs] [Bug 86838] Letter page format size prints portrait pages as landscape on OS X (Brother and HP printers)

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=86838

--- Comment #40 from tommy27  ---
also, what about latest 5.0.5.2 ?
is the bug still present in the 5.0.x codeline?

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[Libreoffice-bugs] [Bug 86838] Letter page format size prints portrait pages as landscape on OS X (Brother and HP printers)

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=86838

--- Comment #38 from Al Maloney  ---
(In reply to steve -_- from comment #37)
> Could you try LO 5.1 which is now available in the MAS and report back.

It does not happen with
Version: 5.1.1.3
Build ID: 89f508ef3ecebd2cfb8e1def0f0ba9a803b88a6d
CPU Threads: 4; OS Version: Mac OS X 10.11.3

It did happen with the Dev versions of 5.1
(I always run a Dev version in parallel)

It did not happen with the RC versions of 5.1

It does happen with
Version: 5.2.0.0.alpha0+
Build ID: 50336412f775af154509d67b1ebbdb4b5feb147b
CPU Threads: 4; OS Version: Mac OS X 10.11.3; UI Render: default; 
TinderBox: MacOSX-x86_64@49-TDF, Branch:master, Time: 2016-03-10_08:05:10
Locale: en-CA

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[Libreoffice-bugs] [Bug 86838] Letter page format size prints portrait pages as landscape on OS X (Brother and HP printers)

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=86838

--- Comment #37 from steve -_-  ---
Could you try LO 5.1 which is now available in the MAS and report back.

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[Libreoffice-bugs] [Bug 86838] Letter page format size prints portrait pages as landscape on OS X (Brother and HP printers)

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=86838

--- Comment #36 from Al Maloney  ---
(In reply to steve -_- from comment #35)
> Al, thanks for all the testing and feedback. The more we can narrow this
> down, the sooner devs will be able to fix it.
> 
> Since I can't reproduce it on my osx system, can you answer, if you already
> see the wrong landscape format in the print preview dialog (when printing
> portrait) or is all that correct, but the paper still comes out of your
> printer in the wrong format?

In all cases I see the wrong landscape format in the print preview dialog and
in the print copy.

Al

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[Libreoffice-bugs] [Bug 86838] Letter page format size prints portrait pages as landscape on OS X (Brother and HP printers)

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=86838

--- Comment #35 from steve -_-  ---
Al, thanks for all the testing and feedback. The more we can narrow this down,
the sooner devs will be able to fix it.

Since I can't reproduce it on my osx system, can you answer, if you already see
the wrong landscape format in the print preview dialog (when printing portrait)
or is all that correct, but the paper still comes out of your printer in the
wrong format?

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[Libreoffice-bugs] [Bug 86838] Letter page format size prints portrait pages as landscape on OS X (Brother and HP printers)

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=86838

--- Comment #34 from Al Maloney  ---
Using LibreOffice Vanilla from the AppStore
Version: 5.0.2.2
Build ID: ab9e2a14cfa5edd30bd74f156cfba09bfd5be3a

The problem exists.

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[Libreoffice-bugs] [Bug 86838] Letter page format size prints portrait pages as landscape on OS X (Brother and HP printers)

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=86838

--- Comment #33 from Yousuf (Jay) Philips  ---
(In reply to Al Maloney from comment #32)
> @yousuf (Jay) re comment 31
> 
> The problem does not exist with
> Version: 5.0.4.2
> Build ID: 2b9802c1994aa0b7dc6079e128979269cf95bc78

What about the version on the Mac app store?

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[Libreoffice-bugs] [Bug 86838] Letter page format size prints portrait pages as landscape on OS X (Brother and HP printers)

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=86838

--- Comment #32 from Al Maloney  ---
@yousuf (Jay) re comment 31

The problem does not exist with
Version: 5.0.4.2
Build ID: 2b9802c1994aa0b7dc6079e128979269cf95bc78

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[Libreoffice-bugs] [Bug 86838] Letter page format size prints portrait pages as landscape on OS X (Brother and HP printers)

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=86838

Yousuf (Jay) Philips  changed:

   What|Removed |Added

 CC||bu...@bubli.org
Summary|Portrait printing prints|Letter page format size
   |rotated 90 degrees in OS X  |prints portrait pages as
   |with Letter page format |landscape on OS X (Brother
   |(Brother and HP printers)   |and HP printers)

--- Comment #31 from Yousuf (Jay) Philips  ---
(In reply to Al Maloney from comment #30)
> The problem does not exist with
> Version: 5.1.1.1
> Build ID: c43cb650e9c145b181321ea547d38296db70f36e
> CPU Threads: 4; OS Version: Mac OS X 10.11.
> 
> It seems that the problem occurs with LibreOfficeDev and is not present in
> the LibreOffice RC1 version.

So the problem has been solved in release versions, but is broken in daily
builds? Is it possible for you to check the latest 5.0 release to see if is
broken there for you?

(In reply to Al Maloney from comment #30)
> @Yousuf (Jay)
> see comment 6
> Also, if I change any dimension of the US Letter size by a fraction of a
> centimetre, the problem does not occur.

Yes i had seen that comment and was just asking to double check any of the
other settings, as i would assume modifying the size of the Letter wouldnt be a
suitable fix for this.

@Bubli: Would it be possible to we have a Mac exclusive fix that Letter page
size is slightly different from what it should be?

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