[Libreoffice-bugs] [Bug 93117] LibreOffice freezes when trying to access/open/read/write documents on NFS mounts

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=93117

Buovjaga  changed:

   What|Removed |Added

 CC||j.r...@laposte.net,
   ||librezi...@lafco.de,
   ||rha...@webcon.ca,
   ||step...@walker.or.at,
   ||w...@adishatz.org

--- Comment #12 from Buovjaga  ---
Many people who confirmed this earlier were not in the Cc of this report. I am
now adding them. All: can you please test this again? This was closed
automatically after Julien could not reproduce with the steps below and nobody
reacted:

(In reply to Julien Nabet from comment #9)
> On pc Debian x86-64 with master sources updated today, I did this:
> 
> 1) create dirs "nfs_local" and "nfs_remote" in my home directory + create a
> file test.txt in "nfs_remote"
> 
> 2) Install nfs server by following
> https://guide.ubuntu-fr.org/server/network-file-system.html
> Package: nfs-kernel-server
> Source: nfs-utils
> Version: 1:2.6.1-2
> Installed-Size: 636
> Maintainer: Debian kernel team 
> Architecture: amd64
> 
> 3) /etc/exports contains:
> /home/julien/nfs_remote localhost(rw,sync,no_subtree_check)
> 
> 4) mount localhost:/home/julien/nfs_remote /home/julien/nfs_local
> 
> 5) I opened "nfs_local" dir and opened "test.txt" to modify it, no pb.
> 
> 6) I created a brand new file test.odt in "nfs_local", no pb too.
> 
> Could someone give a new try with 7.3.4? (unless I missed something?)

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[Libreoffice-bugs] [Bug 93117] LibreOffice freezes when trying to access/open/read/write documents on NFS mounts

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=93117

QA Administrators  changed:

   What|Removed |Added

 Status|NEEDINFO|RESOLVED
 Resolution|--- |INSUFFICIENTDATA

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[Libreoffice-bugs] [Bug 93117] LibreOffice freezes when trying to access/open/read/write documents on NFS mounts

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=93117

--- Comment #11 from QA Administrators  ---
Dear Basic Six,

Please read this message in its entirety before proceeding.

Your bug report is being closed as INSUFFICIENTDATA due to inactivity and
a lack of information which is needed in order to accurately
reproduce and confirm the problem. We encourage you to retest
your bug against the latest release. If the issue is still
present in the latest stable release, we need the following
information (please ignore any that you've already provided):

a) Provide details of your system including your operating
   system and the latest version of LibreOffice that you have
   confirmed the bug to be present

b) Provide easy to reproduce steps – the simpler the better

c) Provide any test case(s) which will help us confirm the problem

d) Provide screenshots of the problem if you think it might help

e) Read all comments and provide any requested information

Once all of this is done, please set the bug back to UNCONFIRMED
and we will attempt to reproduce the issue. Please do not:

a) respond via email 

b) update the version field in the bug or any of the other details
   on the top section of our bug tracker

Warm Regards,
QA Team

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[Libreoffice-bugs] [Bug 93117] LibreOffice freezes when trying to access/open/read/write documents on NFS mounts

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=93117

--- Comment #10 from QA Administrators  ---
Dear Basic Six,

This bug has been in NEEDINFO status with no change for at least
6 months. Please provide the requested information as soon as
possible and mark the bug as UNCONFIRMED. Due to regular bug
tracker maintenance, if the bug is still in NEEDINFO status with
no change in 30 days the QA team will close the bug as INSUFFICIENTDATA
due to lack of needed information.

For more information about our NEEDINFO policy please read the
wiki located here:
https://wiki.documentfoundation.org/QA/Bugzilla/Fields/Status/NEEDINFO

If you have already provided the requested information, please
mark the bug as UNCONFIRMED so that the QA team knows that the
bug is ready to be confirmed.

Thank you for helping us make LibreOffice even better for everyone!

Warm Regards,
QA Team

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[Libreoffice-bugs] [Bug 93117] LibreOffice freezes when trying to access/open/read/write documents on NFS mounts

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=93117

Julien Nabet  changed:

   What|Removed |Added

 Status|NEW |NEEDINFO
 CC||serval2...@yahoo.fr

--- Comment #9 from Julien Nabet  ---
On pc Debian x86-64 with master sources updated today, I did this:

1) create dirs "nfs_local" and "nfs_remote" in my home directory + create a
file test.txt in "nfs_remote"

2) Install nfs server by following
https://guide.ubuntu-fr.org/server/network-file-system.html
Package: nfs-kernel-server
Source: nfs-utils
Version: 1:2.6.1-2
Installed-Size: 636
Maintainer: Debian kernel team 
Architecture: amd64

3) /etc/exports contains:
/home/julien/nfs_remote localhost(rw,sync,no_subtree_check)

4) mount localhost:/home/julien/nfs_remote /home/julien/nfs_local

5) I opened "nfs_local" dir and opened "test.txt" to modify it, no pb.

6) I created a brand new file test.odt in "nfs_local", no pb too.

Could someone give a new try with 7.3.4? (unless I missed something?)

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[Libreoffice-bugs] [Bug 93117] LibreOffice freezes when trying to access/open/read/write documents on NFS mounts

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=93117

--- Comment #7 from rha...@webcon.ca ---
This still happens with Libreoffice 6.3 on Ubuntu 19.10 and Ubuntu 18.04.

Please consider converting this into an enhancement request to make debugging
of this issue easier. The error messages in this case really should be improved
to help figure out what the heck is going on i.e. check permissions where you
are trying to save; Check NFS locking is working and how to do that; Try the
file locally to see if issue goes away.

This isn't an issue that an Unknown User has the file locked. It is an issue
that Libreoffice was unable to do locking at all where the file was being
written. This can quickly be found by copying the document you are trying to
open to a local volume say /tmp and seeing if you can open it there.

The "solution" where people turn off file locking is going to break a lot of
things and should NOT be recommended. Switching to NFSv4 is overkill and not
needed. I suspect differences in how locking is done on NFSv4 were why this
helped some users. 

The solution here is straight forward but not obvious unless you can see the
server logs. I could create my lock file manually for example
.~lock.document.odt. I was not having permission problems. 
What I was having was NFS locking issues. 
I eventually found on my server when I looked at dmesg I had entries like:
[67667.828919] lockd: cannot monitor ClientHostName

The solution was on client and on server I had to enable rpc-statd as root:
#  systemctl enable rpc-statd; systemctl start rpc-statd

That was enough to end the lockd errors and Libreoffice just worked as
expected.

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[Libreoffice-bugs] [Bug 93117] LibreOffice freezes when trying to access/open/read/write documents on NFS mounts

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=93117

--- Comment #6 from Stephan Walker  ---
Confirmed on Debian 10, LibreOffice Version: 6.1.5.2
Build-ID: 1:6.1.5-3+deb10


NFSv3: 
Disabling File-Lock in the wrapper-script /usr/lib/libreoffice/program/soffice
resolves the issue but (evidently) does not tackle the problem. 

NFSv4.2: 
problem does not occur
NFS4 export options: rw,crossmnt,no_subtree_check,sync

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[Libreoffice-bugs] [Bug 93117] LibreOffice freezes when trying to access/open/read/write documents on NFS mounts

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=93117

Olfried Joergensen  changed:

   What|Removed |Added

 OS|Linux (All) |other
   Hardware|Other   |x86-64 (AMD64)

--- Comment #5 from Olfried Joergensen  ---
Using LibreOffice
Version: 6.0.7.3
Build ID: 1:6.0.7-0ubuntu0.18.04.10
CPU threads: 4; OS: Linux 4.15; UI render: default; VCL: gtk3; 
Locale: en-US (en_US.UTF-8); Calc: group
on my Laptop.
Try to save a text document on my nfs4 share on the server.
As I can copy save and delete, the right are set valid.

When saving, a file will be saved, but this is empty. It takes some time
and then an errormessage pops up
Error saving the document NAME:
Error during shared access to PATH/NAME
Thanks in advance

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[Libreoffice-bugs] [Bug 93117] LibreOffice freezes when trying to access/open/read/write documents on NFS mounts

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=93117

--- Comment #4 from Cédric Bellegarde  ---
Can confirm the bug always happen with last LibreOffice release.

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[Libreoffice-bugs] [Bug 93117] LibreOffice freezes when trying to access/open/read/ write documents on NFS mounts

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=93117

--- Comment #3 from QA Administrators  ---
** Please read this message in its entirety before responding **

To make sure we're focusing on the bugs that affect our users today,
LibreOffice QA is asking bug reporters and confirmers to retest open, confirmed
bugs which have not been touched for over a year.

There have been thousands of bug fixes and commits since anyone checked on this
bug report. During that time, it's possible that the bug has been fixed, or the
details of the problem have changed. We'd really appreciate your help in
getting confirmation that the bug is still present.

If you have time, please do the following:

Test to see if the bug is still present with the latest version of LibreOffice
from https://www.libreoffice.org/download/

If the bug is present, please leave a comment that includes the information
from Help - About LibreOffice.

If the bug is NOT present, please set the bug's Status field to
RESOLVED-WORKSFORME and leave a comment that includes the information from Help
- About LibreOffice.

Please DO NOT

Update the version field
Reply via email (please reply directly on the bug tracker)
Set the bug's Status field to RESOLVED - FIXED (this status has a particular
meaning that is not 
appropriate in this case)


If you want to do more to help you can test to see if your issue is a
REGRESSION. To do so:
1. Download and install oldest version of LibreOffice (usually 3.3 unless your
bug pertains to a feature added after 3.3) from
http://downloadarchive.documentfoundation.org/libreoffice/old/

2. Test your bug
3. Leave a comment with your results.
4a. If the bug was present with 3.3 - set version to 'inherited from OOo';
4b. If the bug was not present in 3.3 - add 'regression' to keyword


Feel free to come ask questions or to say hello in our QA chat:
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Thank you for helping us make LibreOffice even better for everyone!

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[Libreoffice-bugs] [Bug 93117] LibreOffice freezes when trying to access/open/read/ write documents on NFS mounts

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=93117

Aron Budea  changed:

   What|Removed |Added

 Blocks||104742


Referenced Bugs:

https://bugs.documentfoundation.org/show_bug.cgi?id=104742
[Bug 104742] [META] Bugs that involve networks
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[Libreoffice-bugs] [Bug 93117] LibreOffice freezes when trying to access/open/read/ write documents on NFS mounts

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=93117

Buovjaga  changed:

   What|Removed |Added

 Status|UNCONFIRMED |NEW
 CC||todven...@suomi24.fi
Version|5.0.6.2 release |4.3.3.2 release
   See Also||https://bugs.documentfounda
   ||tion.org/show_bug.cgi?id=94
   ||152
 Ever confirmed|0   |1
   Severity|normal  |major

--- Comment #2 from Buovjaga  ---
NEW per comment 1

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[Libreoffice-bugs] [Bug 93117] LibreOffice freezes when trying to access/open/read/write documents on NFS mounts

[bugzilla-daemon]

https://bugs.documentfoundation.org/show_bug.cgi?id=93117

j.r...@laposte.net changed:

   What|Removed |Added

Version|4.3.3.2 release |5.0.6.2 release
   Severity|critical|normal

--- Comment #1 from j.r...@laposte.net ---
I do confirm having theses exact same glitches under archlinux and my server
mount using NFSv3, hangs even loading an existing file from the nfs mountpoint.

Thanks for the solution Basic Six x)

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