Re: [Libreoffice-qa] UNCONFIRMED: Under 300!
Am 18.01.2015 um 09:30 schrieb Tommy: I have an idea regarding this... +1 Regards Jochen ___ List Name: Libreoffice-qa mailing list Mail address: Libreoffice-qa@lists.freedesktop.org Change settings: http://lists.freedesktop.org/mailman/listinfo/libreoffice-qa Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://lists.freedesktop.org/archives/libreoffice-qa/
Re: [Libreoffice-qa] UNCONFIRMED: Under 300!
On Sun, Jan 18, 2015 at 3:30 AM, Tommy wrote: > I have an idea regarding this... > when a new user finish reporting a new bugs let's redirect him/her to a page > which a message like: "thanks for filing a new bug report. In the meanwhile > when you are waiting your bug to be confirmed, why don't you take the time > to try to triage one of the UNCONFIRMED bugs opened by other users like > you?" > > then I'd redirect or give them links to the "how to triage bugs wiki" and > "UNCONFIRMED bugs list" > > if we persuade users that "submit a new bug, triage another one" would help > qA and LibO development we would keep the UNCONFIRMED count low and convince > other user to join the QA team Yep -- we've had some similar discussions in the past about how we can engage with people using Bugzilla. Another idea along the same lines was to show people bugs that were similar to theirs (e.g. SVG bugs, or templating bugs, or OSX bugs, etc..) and ask them if it was the same problem they had or a different problem, and then if it was different, if they could reproduce. That way they could see how that work pertained to their original problem :-) Several options will become much more feasible once we complete the Bugzilla Migration and can do all kinds of crazy things to Bugzilla. Speaking of which: HEY EVERYONE! Please sign up for support slots DURING and AFTER the migration. Right now we've got only one person during (Beluga) and two people for the few days after (Rob and me). All you have to do is be keeping an eye in IRC or the mailing list, and help out any wayward contributors who get confused about where to go to file their bugs or which button to click to reset their password. DURING: https://wiki.documentfoundation.org/QA/Bugzilla/LibreOffice_Bugzilla_Proposal#Staffing_the_QA_Support_Channels AFTER: https://wiki.documentfoundation.org/QA/Bugzilla/TDF_Bugzilla_Proposal/Post-Migration_Support Thanks, --R -- Robinson Tryon QA Engineer - The Document Foundation LibreOffice Community Outreach Herald qu...@libreoffice.org ___ List Name: Libreoffice-qa mailing list Mail address: Libreoffice-qa@lists.freedesktop.org Change settings: http://lists.freedesktop.org/mailman/listinfo/libreoffice-qa Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://lists.freedesktop.org/archives/libreoffice-qa/
Re: [Libreoffice-qa] UNCONFIRMED: Under 300!
On Sun, 18 Jan 2015 08:30:00 +0100, Robinson Tryon wrote: let's keep the pace!!! One of the best ways for us to keep up with the 23+ bugs that are filed each day is for us to grow the QA Team. Whenever you meet someone in IRC, or have a good experience with someone in Bugzilla, invite them to join us -- ask them to help test a bug, or ask them for input about something small. If we can build a relationship with the bug reporters, they can become amazing contributors to LibreOffice and TDF. ... I have an idea regarding this... when a new user finish reporting a new bugs let's redirect him/her to a page which a message like: "thanks for filing a new bug report. In the meanwhile when you are waiting your bug to be confirmed, why don't you take the time to try to triage one of the UNCONFIRMED bugs opened by other users like you?" then I'd redirect or give them links to the "how to triage bugs wiki" and "UNCONFIRMED bugs list" if we persuade users that "submit a new bug, triage another one" would help qA and LibO development we would keep the UNCONFIRMED count low and convince other user to join the QA team ___ List Name: Libreoffice-qa mailing list Mail address: Libreoffice-qa@lists.freedesktop.org Change settings: http://lists.freedesktop.org/mailman/listinfo/libreoffice-qa Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://lists.freedesktop.org/archives/libreoffice-qa/
Re: [Libreoffice-qa] UNCONFIRMED: Under 300!
On Sun, Jan 18, 2015 at 1:54 AM, Tommy wrote: > when we were over 1000 and Joel said his goal was to go below 500 I've > always thought it was not realistic. > > very happy to see I was wrong. When we have volunteers like you, it's amazing what we can do! > > let's keep the pace!!! One of the best ways for us to keep up with the 23+ bugs that are filed each day is for us to grow the QA Team. Whenever you meet someone in IRC, or have a good experience with someone in Bugzilla, invite them to join us -- ask them to help test a bug, or ask them for input about something small. If we can build a relationship with the bug reporters, they can become amazing contributors to LibreOffice and TDF. We're already doing a lot of great outreach/invite work, especially in the IRC channel, but we've still got a lot of room to expand, especially to help us deal with all of the weird bugs that require things like Netware and Visio. Remember to think outside the box: Anyone can become a member of our team, even if they don't see themselves as being a geeky or technical personyet ;-) It's a pleasure working with all of you! Best, --R -- Robinson Tryon QA Engineer - The Document Foundation LibreOffice Community Outreach Herald qu...@libreoffice.org ___ List Name: Libreoffice-qa mailing list Mail address: Libreoffice-qa@lists.freedesktop.org Change settings: http://lists.freedesktop.org/mailman/listinfo/libreoffice-qa Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://lists.freedesktop.org/archives/libreoffice-qa/
Re: [Libreoffice-qa] UNCONFIRMED: Under 300!
On Sat, 17 Jan 2015 23:48:57 +0100, Robinson Tryon wrote: Hi all, A big thanks to everyone who's been working on UNCONFIRMED bugs lately. We've just broken the 300 mark and we're getting much better at triaging incoming bugs promptly. ... when we were over 1000 and Joel said his goal was to go below 500 I've always thought it was not realistic. very happy to see I was wrong. let's keep the pace!!! Tommy ___ List Name: Libreoffice-qa mailing list Mail address: Libreoffice-qa@lists.freedesktop.org Change settings: http://lists.freedesktop.org/mailman/listinfo/libreoffice-qa Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://lists.freedesktop.org/archives/libreoffice-qa/
[Libreoffice-qa] UNCONFIRMED: Under 300!
Hi all, A big thanks to everyone who's been working on UNCONFIRMED bugs lately. We've just broken the 300 mark and we're getting much better at triaging incoming bugs promptly. Ideally, we'd like to see incoming UNCONFIRMED bugs get a response within a week and be triaged within 2 weeks. If we look at the stats, I think we're well on our way... Here are some stats from earlier today: Currently, we have a number of bugs still languishing in UNCONFIRMED status: Percent older than 2 weeks: 86% But, just looking at the last two weeks: Bugs filed: 327 (~23/day) UNCONFIRMED: 10% (43) From the last month: Bugs filed: 700 (~23/day) UNCONFIRMED: 6.6% (46) That's great! Let's look back over the last year (since 2014-01-17) Bugs filed: 9037 UNCONFIRMED: 2.8% (256) NEEDINFO: 9.2% (838) RESOLVED/CLOSED: 52% (4720) NEW/ASSIGNED/REOPENED: 36% (3223) Which leaves us 57 UNCONFIRMED bugs that are over a year old. Here's the list -- please see what bugs you can tackle! https://bugs.freedesktop.org/buglist.cgi?bug_status=UNCONFIRMED&f0=OP&f1=OP&f2=creation_ts&f3=CP&f4=CP&j1=OR&o2=lessthan&product=LibreOffice&v2=2014-01-17 Cheers, --R -- Robinson Tryon QA Engineer - The Document Foundation LibreOffice Community Outreach Herald qu...@libreoffice.org ___ List Name: Libreoffice-qa mailing list Mail address: Libreoffice-qa@lists.freedesktop.org Change settings: http://lists.freedesktop.org/mailman/listinfo/libreoffice-qa Problems? http://www.libreoffice.org/get-help/mailing-lists/how-to-unsubscribe/ Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://lists.freedesktop.org/archives/libreoffice-qa/
