PROBLEM: kernel 3.6.rc6 bug report (usb 3.0 external hard drive problem)
Bug report for kernel version 3.6.rc6 Content of message: - One-line description - Full description - Keywords - CPU info - Modules info - Kernel version - Loaded driver and hardware information - PCI information - SCSI information One-line description: Western Digital My Passport USB 3.0 hard drive not handled by kernel Full description: under 3.6.rc6 kernel on an Asus Zenbook Prime UX21A, when plugging in my Western Digital My Passport USB 3.0 hard drive, the system does not mount it. It worked with previous (3.4.x) kernels. # mount /dev/sdb1 /mnt mount: special device /dev/sdb1 does not exist Running dmesg reveals the following: [ 744.054410] usb 4-1: new SuperSpeed USB device number 7 using xhci_hcd [ 744.066695] usb 4-1: New USB device found, idVendor=1058, idProduct=0730 [ 744.066705] usb 4-1: New USB device strings: Mfr=1, Product=2, SerialNumber=3 [ 744.066710] usb 4-1: Product: My Passport 0730 [ 744.066714] usb 4-1: Manufacturer: Western Digital [ 744.066718] usb 4-1: SerialNumber: 575846314139304E30363638 [ 744.068280] scsi7 : usb-storage 4-1:1.0 [ 755.053758] scsi 7:0:0:0: Direct-Access WD My Passport 0730 1008 PQ: 0 ANSI: 6 [ 755.054732] sd 7:0:0:0: [sdb] 976707584 512-byte logical blocks: (500 GB/465 GiB) [ 755.054901] sd 7:0:0:0: Attached scsi generic sg1 type 0 [ 755.055009] sd 7:0:0:0: [sdb] Write Protect is off [ 755.055025] sd 7:0:0:0: [sdb] Mode Sense: 47 00 10 08 [ 755.055451] sd 7:0:0:0: [sdb] No Caching mode page present [ 755.055462] sd 7:0:0:0: [sdb] Assuming drive cache: write through [ 755.056757] sd 7:0:0:0: [sdb] No Caching mode page present [ 755.056772] sd 7:0:0:0: [sdb] Assuming drive cache: write through [ 755.091464] sdb: sdb1 sdb2 [ 755.093493] sd 7:0:0:0: [sdb] No Caching mode page present [ 755.093503] sd 7:0:0:0: [sdb] Assuming drive cache: write through [ 755.093509] sd 7:0:0:0: [sdb] Attached SCSI disk [ 755.097771] usb 4-1: Disable of device-initiated U1 failed. [ 755.097854] usb 4-1: Disable of device-initiated U2 failed. [ 755.199967] usb 4-1: Device not responding to set address. [ 755.400520] usb 4-1: Device not responding to set address. [ 755.601230] usb 4-1: device not accepting address 7, error -71 [ 755.703214] usb 4-1: Device not responding to set address. [ 755.903825] usb 4-1: Device not responding to set address. [ 756.104468] usb 4-1: device not accepting address 7, error -71 [ 756.206429] usb 4-1: Device not responding to set address. [ 756.407090] usb 4-1: Device not responding to set address. [ 756.607692] usb 4-1: device not accepting address 7, error -71 [ 756.709677] usb 4-1: Device not responding to set address. [ 756.910348] usb 4-1: Device not responding to set address. [ 757.110950] usb 4-1: device not accepting address 7, error -71 [ 757.111010] usb 4-1: USB disconnect, device number 7 [ 757.114782] xhci_hcd :00:14.0: xHCI xhci_drop_endpoint called with disabled ep 880036c07400 [ 757.114794] xhci_hcd :00:14.0: xHCI xhci_drop_endpoint called with disabled ep 880036c073c0 [ 757.216889] usb 4-1: Device not responding to set address. [ 757.417560] usb 4-1: Device not responding to set address. [ 757.618212] usb 4-1: device not accepting address 8, error -71 (the last three lines keep repeating) Keywords: usb-storage, external usb hard disk System info follows. CPU info: > cat /proc/cpuinfo processor: 0 vendor_id: GenuineIntel cpu family: 6 model: 58 model name: Intel(R) Core(TM) i7-3517U CPU @ 1.90GHz stepping: 9 microcode: 0x12 cpu MHz: 800.000 cache size: 4096 KB physical id: 0 siblings: 4 core id: 0 cpu cores: 2 apicid: 0 initial apicid: 0 fpu: yes fpu_exception: yes cpuid level: 13 wp: yes flags: fpu vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush dts acpi mmx fxsr sse sse2 ss ht tm pbe syscall nx rdtscp lm constant_tsc arch_perfmon pebs bts rep_good nopl xtopology nonstop_tsc aperfmperf pni pclmulqdq dtes64 monitor ds_cpl vmx est tm2 ssse3 cx16 xtpr pdcm pcid sse4_1 sse4_2 x2apic popcnt tsc_deadline_timer aes xsave avx f16c rdrand lahf_lm ida arat epb xsaveopt pln pts dtherm tpr_shadow vnmi flexpriority ept vpid fsgsbase smep erms bogomips: 4788.82 clflush size: 64 cache_alignment: 64 address sizes: 36 bits physical, 48 bits virtual power management: processor: 1 vendor_id: GenuineIntel cpu family: 6 model: 58 model name: Intel(R) Core(TM) i7-3517U CPU @ 1.90GHz stepping: 9 microcode: 0x12 cpu MHz: 800.000 cache size: 4096 KB physical id: 0 siblings: 4 core id: 1 cpu cores: 2 apicid: 2 initial apicid: 2 fpu: yes fpu_exception: yes cpuid level: 13 wp: yes flags: fpu vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush dts acpi mmx fxsr sse sse2 ss ht tm pbe syscall nx rdtscp lm constan
Re: PROBLEM: kernel 3.6.rc6 bug report (usb 3.0 external hard drive problem)
Dear Dan, thank you, I could not file the bugzilla report for some reason (can't recall now why exactly). The lsusb output is: Bus 001 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub Bus 002 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub Bus 004 Device 007: ID 1058:0730 Western Digital Technologies, Inc. Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 002 Device 003: ID 04f2:b330 Chicony Electronics Co., Ltd Regards, Gabor On 09/28/2012 04:16 PM, Dan Carpenter wrote: > I've filed a bug for this. > > https://bugzilla.kernel.org/show_bug.cgi?id=48061 > > Probably the other information which would be useful is the output > from lsusb. Anyway, I've added the USB list to the CC. > > regards, > dan carpenter > > On Sun, Sep 23, 2012 at 05:33:44PM +0200, Gabor Takacs wrote: >> Bug report for kernel version 3.6.rc6 >> >> Content of message: >> >> - One-line description >> - Full description >> - Keywords >> - CPU info >> - Modules info >> - Kernel version >> - Loaded driver and hardware information >> - PCI information >> - SCSI information >> >> One-line description: Western Digital My Passport USB 3.0 hard drive not >> handled by kernel >> >> Full description: under 3.6.rc6 kernel on an Asus Zenbook Prime UX21A, >> when plugging in my >> Western Digital My Passport USB 3.0 hard drive, the system does not >> mount it. It worked with >> previous (3.4.x) kernels. >> >> # mount /dev/sdb1 /mnt >> mount: special device /dev/sdb1 does not exist >> >> Running dmesg reveals the following: >> >> [ 744.054410] usb 4-1: new SuperSpeed USB device number 7 using xhci_hcd >> [ 744.066695] usb 4-1: New USB device found, idVendor=1058, idProduct=0730 >> [ 744.066705] usb 4-1: New USB device strings: Mfr=1, Product=2, >> SerialNumber=3 >> [ 744.066710] usb 4-1: Product: My Passport 0730 >> [ 744.066714] usb 4-1: Manufacturer: Western Digital >> [ 744.066718] usb 4-1: SerialNumber: 575846314139304E30363638 >> [ 744.068280] scsi7 : usb-storage 4-1:1.0 >> [ 755.053758] scsi 7:0:0:0: Direct-Access WD My Passport 0730 >> 1008 PQ: 0 ANSI: 6 >> [ 755.054732] sd 7:0:0:0: [sdb] 976707584 512-byte logical blocks: (500 >> GB/465 GiB) >> [ 755.054901] sd 7:0:0:0: Attached scsi generic sg1 type 0 >> [ 755.055009] sd 7:0:0:0: [sdb] Write Protect is off >> [ 755.055025] sd 7:0:0:0: [sdb] Mode Sense: 47 00 10 08 >> [ 755.055451] sd 7:0:0:0: [sdb] No Caching mode page present >> [ 755.055462] sd 7:0:0:0: [sdb] Assuming drive cache: write through >> [ 755.056757] sd 7:0:0:0: [sdb] No Caching mode page present >> [ 755.056772] sd 7:0:0:0: [sdb] Assuming drive cache: write through >> [ 755.091464] sdb: sdb1 sdb2 >> [ 755.093493] sd 7:0:0:0: [sdb] No Caching mode page present >> [ 755.093503] sd 7:0:0:0: [sdb] Assuming drive cache: write through >> [ 755.093509] sd 7:0:0:0: [sdb] Attached SCSI disk >> [ 755.097771] usb 4-1: Disable of device-initiated U1 failed. >> [ 755.097854] usb 4-1: Disable of device-initiated U2 failed. >> [ 755.199967] usb 4-1: Device not responding to set address. >> [ 755.400520] usb 4-1: Device not responding to set address. >> [ 755.601230] usb 4-1: device not accepting address 7, error -71 >> [ 755.703214] usb 4-1: Device not responding to set address. >> [ 755.903825] usb 4-1: Device not responding to set address. >> [ 756.104468] usb 4-1: device not accepting address 7, error -71 >> [ 756.206429] usb 4-1: Device not responding to set address. >> [ 756.407090] usb 4-1: Device not responding to set address. >> [ 756.607692] usb 4-1: device not accepting address 7, error -71 >> [ 756.709677] usb 4-1: Device not responding to set address. >> [ 756.910348] usb 4-1: Device not responding to set address. >> [ 757.110950] usb 4-1: device not accepting address 7, error -71 >> [ 757.111010] usb 4-1: USB disconnect, device number 7 >> [ 757.114782] xhci_hcd :00:14.0: xHCI xhci_drop_endpoint called >> with disabled ep 880036c07400 >> [ 757.114794] xhci_hcd :00:14.0: xHCI xhci_drop_endpoint called >> with disabled ep 880036c073c0 >> [ 757.216889] usb 4-1: Device not responding to set address. >> [ 757.417560] usb 4-1: Device not responding to set address. >> [ 757.618212] usb 4-1: device not accepting address 8, error -71 >> >> (t
Re: PROBLEM: kernel 3.6.rc6 bug report (usb 3.0 external hard drive problem)
Dear Sarah, I know this is not a very constructive reply, but these days I am so busy that I just cannot find the time apply kernel patches :( I would love to do that, indeed! In the good old days, I would even hack the UDMI module in the kernel when my new notebook's drive interface was not recognized, but I am afraid I must resign myself to missing this entertainment now and in the foreseeable future. I posted this bug because I thought if kernel 3.6 goes out with it, that would be a very bad impression for us, mortal end-users. Best wishes, Gabor On 09/28/2012 11:47 PM, Sarah Sharp wrote: > On Fri, Sep 28, 2012 at 10:27:43AM -0400, Alan Stern wrote: >> On Fri, 28 Sep 2012, Dan Carpenter wrote: >> >>> I've filed a bug for this. >>> >>> https://bugzilla.kernel.org/show_bug.cgi?id=48061 >>> >>> Probably the other information which would be useful is the output >>> from lsusb. Anyway, I've added the USB list to the CC. >>> >>> regards, >>> dan carpenter >>> >>> On Sun, Sep 23, 2012 at 05:33:44PM +0200, Gabor Takacs wrote: >>>> Bug report for kernel version 3.6.rc6 >>>> >>>> Content of message: >>>> >>>> - One-line description >>>> - Full description >>>> - Keywords >>>> - CPU info >>>> - Modules info >>>> - Kernel version >>>> - Loaded driver and hardware information >>>> - PCI information >>>> - SCSI information >>>> >>>> One-line description: Western Digital My Passport USB 3.0 hard drive not >>>> handled by kernel >>>> >>>> Full description: under 3.6.rc6 kernel on an Asus Zenbook Prime UX21A, >>>> when plugging in my >>>> Western Digital My Passport USB 3.0 hard drive, the system does not >>>> mount it. It worked with >>>> previous (3.4.x) kernels. >> If this failure is reliable then git bisection would be a good way to >> pin down the source of the problem. > This looks awfully like Don Zickus' issue with his WD hard drive: > > http://marc.info/?l=linux-usb&m=134886294107752&w=2 > > But LPM was added in 3.4, so I don't know why 3.4.x kernels worked. > Gabor, does the patch in that mail fix your issue with the WD drive? > > Sarah Sharp -- Gabor Takacs -- To unsubscribe from this list: send the line "unsubscribe linux-kernel" in the body of a message to majord...@vger.kernel.org More majordomo info at http://vger.kernel.org/majordomo-info.html Please read the FAQ at http://www.tux.org/lkml/
Re: PROBLEM: kernel 3.6.rc6 bug report (usb 3.0 external hard drive problem)
Dear Sarah, got some time off work, for the sake of those good old days... Don's patch worked, it sees now the device and I can mount both partitions (one dos, the other ext4) on it :) The kernel I applied the pacth to was the openSuSE Factory 64-bit 3.6.0-rc7-1-desktop kernel. (Actually I just read the patch and manually edited the source code). Thanks very much, and good work to you all for the sake of all of us users! Best wishes, Gabor On 09/28/2012 11:47 PM, Sarah Sharp wrote: > On Fri, Sep 28, 2012 at 10:27:43AM -0400, Alan Stern wrote: >> On Fri, 28 Sep 2012, Dan Carpenter wrote: >> >>> I've filed a bug for this. >>> >>> https://bugzilla.kernel.org/show_bug.cgi?id=48061 >>> >>> Probably the other information which would be useful is the output >>> from lsusb. Anyway, I've added the USB list to the CC. >>> >>> regards, >>> dan carpenter >>> >>> On Sun, Sep 23, 2012 at 05:33:44PM +0200, Gabor Takacs wrote: >>>> Bug report for kernel version 3.6.rc6 >>>> >>>> Content of message: >>>> >>>> - One-line description >>>> - Full description >>>> - Keywords >>>> - CPU info >>>> - Modules info >>>> - Kernel version >>>> - Loaded driver and hardware information >>>> - PCI information >>>> - SCSI information >>>> >>>> One-line description: Western Digital My Passport USB 3.0 hard drive not >>>> handled by kernel >>>> >>>> Full description: under 3.6.rc6 kernel on an Asus Zenbook Prime UX21A, >>>> when plugging in my >>>> Western Digital My Passport USB 3.0 hard drive, the system does not >>>> mount it. It worked with >>>> previous (3.4.x) kernels. >> If this failure is reliable then git bisection would be a good way to >> pin down the source of the problem. > This looks awfully like Don Zickus' issue with his WD hard drive: > > http://marc.info/?l=linux-usb&m=134886294107752&w=2 > > But LPM was added in 3.4, so I don't know why 3.4.x kernels worked. > Gabor, does the patch in that mail fix your issue with the WD drive? > > Sarah Sharp -- Gabor Takacs -- To unsubscribe from this list: send the line "unsubscribe linux-kernel" in the body of a message to majord...@vger.kernel.org More majordomo info at http://vger.kernel.org/majordomo-info.html Please read the FAQ at http://www.tux.org/lkml/
