Re: Which sucks least? Sky, Talktalk to BT broadband?
Andrew Beattie writes: What, in the option of London.pm would be my least lame broadband option? TalkTalk gave me one of the worst customer experiences I've had with any organization. I wouldn't touch them again. To move away from them I switch to BT to 'cleanse' my line. Many ISPs, including TalkTalk, say they work with a BT phone line. However, after switching to TalkTalk I no longer had a BT phone line but a TalkTalk phone line, which didn't work for them. The least hassle way out of this was for me to switch to BT for both phone calls and ADSL for a bit, then be in a position to switch on to somebody else. Except that I found myself happy enough with BT, so I've stayed with them. Their ADSL includes free unlimited access to any Openzone or Fon wi-fi hotspot, which I've found useful; many places, both city centres and residential areas, have one or t'other in range. And you get a Flickr Pro account thrown in. Smylers -- http://twitter.com/Smylers2
Re: Which sucks least? Sky, Talktalk to BT broadband?
On 31/08/2012 13:56, lesl...@herlug.org.uk wrote: Unfortunately for you it looks like a stark choice between BT and Sky. The choice is between Sky TalkTalk Any provider that re-sells BT Wholesale ADSL services. If we eliminate TalkTalk on the grounds of low satisfaction rating, then the choice becomes Sky Any provider that re-sells BT Wholesale ADSL services. Writing BT makes it look like the only choice is BT (retail) broadband. If BT Wholesale has ADSL service at the exchange, then one can choose any reseller who provides service using BT Wholesale ADSL services. This includes BT retail, but there are many other providers who can provide service. By way of example, for two providers providing service over BT Wholesale ADSL, Which? customer satisfaction rate satisfaction as: BT (retail) 46% PlusNet 73% So, leading people into BT (retail) might not be a great idea. Don't get me wrong, some people (46% according to Which?) are perfectly happy with BT (retail) broadband. But if all other things were sufficiently similar, then one might as well pick the one with the higher satisfaction rating. If all other things are not sufficiently similar, then it comes down to other things, which can't be accommodated with a potted answer. Regards, Bill
Re: Which sucks least? Sky, Talktalk to BT broadband?
On Thu, Aug 30, 2012 at 07:15:21AM +0100, Andrew Beattie wrote: i am moving out of the london.pm area, into a broadband wasteland in PA17 5DA, where the nearest exchange is here: http://www.samknows.com/broadband/exchange/WSWEM What, in the option of London.pm would be my least lame broadband option? Andrew Coming in a bit late, avoid talktalk. How they got 41% customer satisfaction I have no idea. We're on BT Infinity which is good, with great speed but then we're fairly close to the cabinet. Otherwise I would always prefer Zen - good people, great service, fixed IP address. Unfortunately for you it looks like a stark choice between BT and Sky. Hope you have fun Lesley
Which sucks least? Sky, Talktalk to BT broadband?
i am moving out of the london.pm area, into a broadband wasteland in PA17 5DA, where the nearest exchange is here: http://www.samknows.com/broadband/exchange/WSWEM What, in the option of London.pm would be my least lame broadband option? Andrew
Re: Which sucks least? Sky, Talktalk to BT broadband?
I'm a long term user/fan of Zen (http://www.zen.co.uk). While not the cheapest they have terrific customer support and reliability. -- Michael On Thu, Aug 30, 2012 at 7:15 AM, Andrew Beattie and...@tug.com wrote: i am moving out of the london.pm area, into a broadband wasteland in PA17 5DA, where the nearest exchange is here: http://www.samknows.com/broadband/exchange/WSWEM What, in the option of London.pm would be my least lame broadband option? Andrew
Re: Which sucks least? Sky, Talktalk to BT broadband?
I've been with bethere for phone and broadband for a while and never had any major problem. J. On 30 August 2012 08:18, Michael Lush mjl...@gmail.com wrote: I'm a long term user/fan of Zen (http://www.zen.co.uk). While not the cheapest they have terrific customer support and reliability. -- Michael On Thu, Aug 30, 2012 at 7:15 AM, Andrew Beattie and...@tug.com wrote: i am moving out of the london.pm area, into a broadband wasteland in PA17 5DA, where the nearest exchange is here: http://www.samknows.com/broadband/exchange/WSWEM What, in the option of London.pm would be my least lame broadband option? Andrew -- Jerome Eteve. jerome.et...@gmail.com
Re: Which sucks least? Sky, Talktalk to BT broadband?
On 30/08/2012 10:16, Jérôme Étévé wrote: I've been with bethere for phone and broadband for a while and never had any major problem. The page at the foot of the link http://www.samknows.com/broadband/exchange/WSWEM in the OP's question shows that O2/Be doesn't have service at the OP's exchange. Bill
Re: Which sucks least? Sky, Talktalk to BT broadband?
On 30 August 2012 07:15, Andrew Beattie and...@tug.com wrote: i am moving out of the london.pm area, into a broadband wasteland in PA17 5DA, where the nearest exchange is here: http://www.samknows.com/broadband/exchange/WSWEM What, in the option of London.pm would be my least lame broadband option? *slaps head*. Follow the link here! It's just *possible* that he's interested in either BT *or* one of the LLU providers on that exchange, of where there are only the 2 ISPs he's mentioned have a presence there.? I've been with Sky in the past as a customer: they're not going to be able to have any extras, and their customer service line has taken ages to get to talk to a human in the past (they were surprisingly un-apologetic for this when I did talk to them eventually), but if you're also getting TV off them then broadband is likely to be at a discount. Performance seemed good, but this depends on distance from the exchange. Dominic -- Nonnullus unus commodo reddo is mihi. ABC*D1EFGHIJK2.LMNO3*4PQRST*ITUBE-STANDARD-ANTI-BULLSHEIT-EMAIL*U.56X
Re: Which sucks least? Sky, Talktalk to BT broadband?
Hello From: Michael Lush mjl...@gmail.com To: London.pm Perl M[ou]ngers london.pm@london.pm.org Sent: Thursday, 30 August, 2012 8:18:12 AM Subject: Re: Which sucks least? Sky, Talktalk to BT broadband? I'm a long term user/fan of Zen (http://www.zen.co.uk). While not the cheapest they have terrific customer support and reliability. +1, I have been with them for nearly a decade. -- Martin A. Brooks http://antibodyMX.net/ - antispam antivirus email filtering.
Re: Which sucks least? Sky, Talktalk to BT broadband?
On 30/08/2012 07:15, Andrew Beattie wrote: i am moving out of the london.pm area, into a broadband wasteland in PA17 5DA, where the nearest exchange is here: http://www.samknows.com/broadband/exchange/WSWEM What, in the option of London.pm would be my least lame broadband option? Your options appear to be: Sky TalkTalk Any provider that re-sells BT Wholesale ADSL services. Yes, I can see your point. That's quite a tricky and annoying choice and I don't envy you. Still, better than some places (WMBIS) where it's BTW-20CN-ADSL-1 or nothing. WSWEM has 21CN so on BTW you should be able to get ADSL2+. Which? has assessed satisfaction ratings for some relevant providers as: Zen 84% PlusNet 73% Sky 51% BT 46% TalkTalk 40% Orange 37% AOL 28% So I think you might want to rule out TalkTalk. (I mentioned Orange and AOL just to illustrate where the, er, least satisfying players were sitting.) Choosing between the other two is more tricky though. If you want a technical style service, you could go for AAISP (includes native IPv6!) or Zen, though you will tend to have to pay more per gigabyte. Sky ought to be better for being cheaper per gigabye transferred because they're LLU and so not tied to BTW's exhorbitant backhaul rates, though you'd be be getting into bed with a provider rated at 51% satisfaction. It's not the worst, but it's not brilliant. If you want a good satisfaction rating AND fairly cheap then you could do worse than PlusNet (73%). Though their middle-of-the-range package allows (only) 60GB per month. That may be enough, though if you regularly do a lot of traffic, this may not be your best option. Bill
Re: Which sucks least? Sky, Talktalk to BT broadband?
Sky have been rock solid for me in NW1. I went with them largely because they have the old Easynet unbundled infrastructure. I get 10MB/s that doesn't drop off in the evening. We get our phone line from them too. It's also nice to have free The Cloud wifi when out and about. And as mentioned, if you want TV, then they'll bundle it with discounts and probably give you 3 or 6 months half price. Or something depending on the weather. I blame pfig. On 30 Aug 2012, at 07:15, Andrew Beattie and...@tug.com wrote: i am moving out of the london.pm area, into a broadband wasteland in PA17 5DA, where the nearest exchange is here: http://www.samknows.com/broadband/exchange/WSWEM What, in the option of London.pm would be my least lame broadband option? Andrew
Re: Which sucks least? Sky, Talktalk to BT broadband?
On 30 Aug 2012, at 10:57, William Blunn wrote: [...] If you want a technical style service, you could go for AAISP (includes native IPv6!) or Zen, though you will tend to have to pay more per gigabyte. AAISP's marginal cost per gigabyte[0] is only slightly more expensive than Zen in the day, substantially cheaper off-peak, and as good as free overnight. Zen's packages just include a large number of cheap inclusive gigabytes to be used at any time of day. So if the choice is between Zen and AAISP, you pick Zen if you expect to cane it during the day, AAISP if you do it on evenings and weekends. A typical user is unlikely to notice much in it either way. [0] For modern BT-provided access technologies. If you're stuck with a 20CN line, daytime is twice as expensive, with Be it's a quarter of the price.
Re: Which sucks least? Sky, Talktalk to BT broadband?
On 30 Aug 2012, at 10:57, William Blunn bill+london...@blunn.org wrote: If you want a technical style service, you could go for AAISP I might go with them just on the strength of their website.I just looked at http://www.aa.net.uk/broadband.html and found them talking about ADSL1, ADSL2+, FTTC, FTTP, LLU and BT back-haul. What a breath of fresh air! Andrew
Re: Which sucks least? Sky, Talktalk to BT broadband?
On 30 Aug 2012, at 13:42, Andrew Beattie and...@tug.com wrote: On 30 Aug 2012, at 10:57, William Blunn bill+london...@blunn.org wrote: If you want a technical style service, you could go for AAISP I might go with them just on the strength of their website.I just looked at http://www.aa.net.uk/broadband.html and found them talking about ADSL1, ADSL2+, FTTC, FTTP, LLU and BT back-haul. What a breath of fresh air! Speaking as a satisfied customer, you could do a lot worse. Also, their support staff have clues, rather than scripts, and their support-over-irc is pretty decent.
Re: Which sucks least? Sky, Talktalk to BT broadband?
I'm with them. No issues. You can configure pretty much everything from their web systems. Only drawback IMHO: support during office hours only. Not that I've ever actually needed it... oh- and price: they were not cheap last I checked. But they remain the only ISP that ever picked the phone (a long time ago) to enquire if all was well when I was doing some work in the house, and the line kept going up and down. Sent from my iPhone On 30 Aug 2012, at 21:42, Andrew Beattie and...@tug.com wrote: On 30 Aug 2012, at 10:57, William Blunn bill+london...@blunn.org wrote: If you want a technical style service, you could go for AAISP I might go with them just on the strength of their website.I just looked at http://www.aa.net.uk/broadband.html and found them talking about ADSL1, ADSL2+, FTTC, FTTP, LLU and BT back-haul. What a breath of fresh air! Andrew
