Re: Apple App Store Refunds for inaccessible Apps

2013-09-12 Thread Nicholas Parsons
I agree that providing refunds for inaccessible apps would be a good policy, 
but I accept that there would have to be some limitations. Firstly, sometimes 
what one person says is inaccessible, another person claims is accessible. 
Sometimes things are only accessible once you learn how to use them. Secondly, 
accessibility is often a matter of degree, not a matter of absolutes. Thirdly, 
what if a developer makes his or her app accessible after a user has received a 
refund, will they then have to pay again? Fourthly, Apple doesn't know whether 
we really are blind or not, and only takes us at our word. This means that the 
whole process is vulnerable to abuse, and I'm not surprised Apple makes these 
decisions on a case-by-case basis, rather than a simple blanket policy that 
anyone can have a refund if they say the app is inaccessible. One thing in 
particular I imagine they look at, and rightly so, is how frequently you 
request a refund on this basis. I imagine if it's a one off, or if you buy lots 
of apps without asking for refunds, they'll be more happy to refund the money. 
If, however, you frequently ask for refunds they might be reluctant. Especially 
if it's an expensive app, I think it's probably prudent to contact the 
developer first or make some other enquiries to check whether the app is 
accessible before purchasing it.

With regard to making accessibility mandatory, I agree with Josh de Lioncourt 
from Maccessibility.net that it's not a good idea. Do you want it to be 
mandatory that apps are accessible only for people who are blind or have low 
vision, or for anyone with a disability? Clearly it would be discriminatory to 
make them accessible for people who are blind or have low vision, but not for 
people with other disabilities. If they are to be accessible to people whatever 
their disability, do you realise how many apps we use on  a day-to-day basis 
would fail this test? There are plenty of apps we use – e.g. audio games, 
braille typing apps etc – which would not be accessible to people who are deaf 
or have other disabilities. It would be extremely difficult, if not impossible, 
for a blind developer, for instance, to make their audio game accessible to 
deaf people. Moreover, there are plenty of mainstream apps, and I'm thinking 
here particularly of games, which it would just be impossible to make 
completely accessible for someone who is blind. Many games require just too 
much speed in hand-eye coordination for a blind person to use; and in many 
instances it wouldn't be worth making these apps accessible. Sometimes, sadly, 
it's just not possible for someone who is blind to do the same things as 
someone who can see. In these instances, we're better off with a specialised 
solution rather than making the mainstream app accessible.

Then there are other problems with mandatory accessibility. What would the 
standard of accessibility be? Does every single feature need to be accessible, 
or only some, or only most? Does it need to be blind user friendly, or only 
possible to use? What happens if one blind person says the app is accessible, 
but another says it's not accessible? Can you imagine how much the app approval 
process would be slowed down if every single app and update needed to be 
thoroughly tested by a VoiceOver user? Developers already complain that Apple 
is slow in approving apps. But it wouldn't just have to be tested by a 
VoiceOver user, it would also need to be tested by deaf users, people with 
motor disabilities etc. 

This is not to say that the process couldn't be improved. I think we could find 
a middle road. I suspect that the best solution would simply be for Apple to 
allow demos of any app in the App Store. If we could simply test an app before 
buying it, we wouldn't have this problem. Moreover, this solution would likely 
be welcomed by both users and developers. 

Nic

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Re: Apple App Store Refunds for inaccessible Apps

2013-09-12 Thread Scott Berry

Nick,

I didn't think about the process this way but you made some darn good 
points.  I'd like to see the middle of the road approach you suggest.




On 09/12/13 05:40, Nicholas Parsons wrote:

I agree that providing refunds for inaccessible apps would be a good policy, 
but I accept that there would have to be some limitations. Firstly, sometimes 
what one person says is inaccessible, another person claims is accessible. 
Sometimes things are only accessible once you learn how to use them. Secondly, 
accessibility is often a matter of degree, not a matter of absolutes. Thirdly, 
what if a developer makes his or her app accessible after a user has received a 
refund, will they then have to pay again? Fourthly, Apple doesn't know whether 
we really are blind or not, and only takes us at our word. This means that the 
whole process is vulnerable to abuse, and I'm not surprised Apple makes these 
decisions on a case-by-case basis, rather than a simple blanket policy that 
anyone can have a refund if they say the app is inaccessible. One thing in 
particular I imagine they look at, and rightly so, is how frequently you 
request a refund on this basis. I imagine if it's a one off, or if you buy lots 
of apps without asking for refunds, they'll be more happy to refund the money. 
If, however, you frequently ask for refunds they might be reluctant. Especially 
if it's an expensive app, I think it's probably prudent to contact the 
developer first or make some other enquiries to check whether the app is 
accessible before purchasing it.

With regard to making accessibility mandatory, I agree with Josh de Lioncourt 
from Maccessibility.net that it's not a good idea. Do you want it to be 
mandatory that apps are accessible only for people who are blind or have low 
vision, or for anyone with a disability? Clearly it would be discriminatory to 
make them accessible for people who are blind or have low vision, but not for 
people with other disabilities. If they are to be accessible to people whatever 
their disability, do you realise how many apps we use on  a day-to-day basis 
would fail this test? There are plenty of apps we use – e.g. audio games, 
braille typing apps etc – which would not be accessible to people who are deaf 
or have other disabilities. It would be extremely difficult, if not impossible, 
for a blind developer, for instance, to make their audio game accessible to 
deaf people. Moreover, there are plenty of mainstream apps, and I'm thinking 
here particularly of games, which it would just be impossible to make 
completely accessible for someone who is blind. Many games require just too 
much speed in hand-eye coordination for a blind person to use; and in many 
instances it wouldn't be worth making these apps accessible. Sometimes, sadly, 
it's just not possible for someone who is blind to do the same things as 
someone who can see. In these instances, we're better off with a specialised 
solution rather than making the mainstream app accessible.

Then there are other problems with mandatory accessibility. What would the 
standard of accessibility be? Does every single feature need to be accessible, 
or only some, or only most? Does it need to be blind user friendly, or only 
possible to use? What happens if one blind person says the app is accessible, 
but another says it's not accessible? Can you imagine how much the app approval 
process would be slowed down if every single app and update needed to be 
thoroughly tested by a VoiceOver user? Developers already complain that Apple 
is slow in approving apps. But it wouldn't just have to be tested by a 
VoiceOver user, it would also need to be tested by deaf users, people with 
motor disabilities etc.

This is not to say that the process couldn't be improved. I think we could find 
a middle road. I suspect that the best solution would simply be for Apple to 
allow demos of any app in the App Store. If we could simply test an app before 
buying it, we wouldn't have this problem. Moreover, this solution would likely 
be welcomed by both users and developers.

Nic




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Re: Getting to Disk Utilities in 10.84

2013-09-12 Thread Chris Blouch
From the finder the shortcut to the utilities folder is 
command-shift-U. Apps is command-shift-A. You can find these and many 
others by exploring the Go item in the Finder menubar. As Daniel said, 
you shouldn't need the utility to get a properly formatted thumb drive 
to mount. Should just pop up on your desktop after a few seconds when 
you plug it in.


CB

On 9/11/13 10:52 PM, Daniel C wrote:

Hi there,
You shouldn't need to as it will mount when it's plugged in.
nevertheless, look under utilities, and disk utility will be there.



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Re: Sharing VO Speech over a Skype or VOIP Call

2013-09-12 Thread Chris Blouch
I'm sure there is a digital way but in the past I did this with a small 
external mixer. I ran the audio out from the Mac to the mixer and ran my 
mic to the mixer and then ran the mixer output back to the line in on 
the Mac. I set up Skype to then use the line in as it's audio input. 
This allowed me to mix the levels on the fly a bit between the mic and 
voiceover. Actually went a step farther and ran Jaws in a VM on the Mac 
so I could demo stuff on both platforms. Worked well and I liked having 
the external controls to tweak things.


CB

On 9/12/13 1:41 AM, Steve Holmes wrote:

I plan to give a demo / teach session over a VOIP or Skype call where I want to 
allow the participants in the call to hear the output from VoiceOver on my Mac. 
Is there any way to do this with Mountain Lion? I have Audio Hijack Pro here 
but am lead to believe that VO can't be shared with Skype or similar 
applications. I know how to do recordings from Audio Hijack Pro but I don't 
wanna necessarily record but would rather have the output directed to the input 
side of the VOIP or Skype application I use.

Might Sound Flower be in order for this kind of thing?



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Re: File locked or write protected

2013-09-12 Thread Tim Kilburn
Hi,

You can determine how the drive is formatted by navigating to it while in the 
Finder, then press cmd-i to Get Info on it.  It will tell you everything you 
need to know and more.  If you do a Google search on writing to NTFS from a 
Mac, you'll get a number of responses that can help.  If you're comfortable 
with Terminal and the command line, this article introduces an interesting 
solution:

http://reviews.cnet.com/8301-13727_7-57588773-263/how-to-manually-enable-ntfs-read-and-write-in-os-x/

HTH.

Later...

Tim Kilburn
Fort McMurray, AB Canada

On 2013-09-11, at 10:09 PM, Antonio M. Guimaraes Jr. freethau...@gmail.com 
wrote:

 Thanks Tim,
 
 That might be the case. How do I determine how the drive is formatted, and 
 what third party app will I need? 
 
 Thanks,
 
 Antonio
 
 On Sep 9, 2013, at 12:30 AM, Tim Kilburn kilbur...@gmail.com wrote:
 
 Hi,
 
 I'm guessing that the external HD is formatted NTFS and the Mac won't write 
 to an NTFS drive without a third party app.
 
 Later...
 
 Tim Kilburn
 Fort McMurray, AB Canada
 
 On 2013-09-08, at 5:35 PM, Antonio M. Guimaraes Jr. freethau...@gmail.com 
 wrote:
 
 I connected an external hard drive to my Mac. I created all content on this 
 drive in Windows.
 
 I am trying to open an RTF file and edit, but I get a dialogue first saying 
 the file is locked, then when I unlock it, it says the file is write 
 protected.
 
 Anyway I can utilize this file without duplicating?
 
 Antonio
 
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Any dashboard fans?

2013-09-12 Thread Traci Duncan
Hi all,

Are there any fans  users of dashboard?

If you aren't a user, have you gone as far as killing it?  I found instructions 
the other day on opening up terminal  killing dashboard.

Just curious.  I've tried to like it, but it just hasn't happened.  Lol!

Traci

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Re: Mavericks

2013-09-12 Thread Daniel Miller
Mid october.

On Sep 12, 2013, at 5:35 PM, Krysti happypuppy...@gmail.com wrote:

 Does anyone know the release date for apples new OS
 
 Sent from my iPhone
 
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Mavericks

2013-09-12 Thread Krysti
Does anyone know the release date for apples new OS

Sent from my iPhone

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Re: Mavericks

2013-09-12 Thread Matt Dierckens
Apparently late october.
Matt Dierckens
matt.dierck...@gmail.com

IOS and Macintosh User support, Windsor area
Sight Substitution Centre

On 2013-09-12, at 6:35 PM, Krysti happypuppy...@gmail.com wrote:

 Does anyone know the release date for apples new OS
 
 Sent from my iPhone
 
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Activities now switching well

2013-09-12 Thread Traci Duncan
Hi all,

Is there some sort of bug with VoiceOver activities?

I have set up a couple and most of the time they don't switch properly.  For 
example, when VO should switch back to my default activity  default voice, it 
often sounds like it is switching to Austrailian Lee.

I like Lee, but that is beside the point.  My default voice is Samantha compact.

Any suggestions?

Traci

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Re: Apple App Store Refunds for inaccessible Apps

2013-09-12 Thread Alex Hall
Nick does make some good points, but in my email to Apple
Accessibility and in my phone call, I was sure to mention this. I
explained that the accessibility would be required where possible, so
visual games and other apps would not have to be made vo-friendly.
Apps that use Apple's UI elements, or at least subclass them, would
have to, though, since that is a matter of the developer not
ordering/labeling/flagging things appropriately.

Yes, other disabilities exist than just sight. However, the same
principle applies: apps need only be made accessible where feasible.
For instance, MBraille would not work well for someone with one hand,
and it would not makes sense for that app to change since it would
lose its ultimate purpose, just as Plants Versus Zombies would lose
its overall design if it were forced to be vo-accessible.

Yes, app demos would probably be the very best solution, but Apple has
not budged on that policy ever since the App Store launched. Pretty
much every user, not just disabled ones, want demos, and there is no
technical reason I know of why Apple could not make that happen.

I worry about an accessibility rating system, since, as others have
said, accessibility is such a subjective thing. What I, as someone
who has used VO for nearly three years, consider perfectly accessible
might make no sense to a relativley new user, or even someone with my
experience but a different mindset. While a systme to rate
accessibility would be good, I worry that it would be too subjective
to make a real difference. After all, how many three-star apps have
you downloaded only to have them be great, or horrible? Even Apple's
own Apple Store app has just three stars, but it works just fine. I've
taken to practically ignoring the rating of an app because I don't
feel it is an accurate reflection of the quality of the app.

On 9/12/13, Scott Berry sb356...@gmail.com wrote:
 Nick,

 I didn't think about the process this way but you made some darn good
 points.  I'd like to see the middle of the road approach you suggest.



 On 09/12/13 05:40, Nicholas Parsons wrote:
 I agree that providing refunds for inaccessible apps would be a good
 policy, but I accept that there would have to be some limitations.
 Firstly, sometimes what one person says is inaccessible, another person
 claims is accessible. Sometimes things are only accessible once you learn
 how to use them. Secondly, accessibility is often a matter of degree, not
 a matter of absolutes. Thirdly, what if a developer makes his or her app
 accessible after a user has received a refund, will they then have to pay
 again? Fourthly, Apple doesn't know whether we really are blind or not,
 and only takes us at our word. This means that the whole process is
 vulnerable to abuse, and I'm not surprised Apple makes these decisions on
 a case-by-case basis, rather than a simple blanket policy that anyone can
 have a refund if they say the app is inaccessible. One thing in particular
 I imagine they look at, and rightly so, is how frequently you request a
 refund on this basis. I imagine if it's a one off, or if you buy lots of
 apps without asking for refunds, they'll be more happy to refund the
 money. If, however, you frequently ask for refunds they might be
 reluctant. Especially if it's an expensive app, I think it's probably
 prudent to contact the developer first or make some other enquiries to
 check whether the app is accessible before purchasing it.

 With regard to making accessibility mandatory, I agree with Josh de
 Lioncourt from Maccessibility.net that it's not a good idea. Do you want
 it to be mandatory that apps are accessible only for people who are blind
 or have low vision, or for anyone with a disability? Clearly it would be
 discriminatory to make them accessible for people who are blind or have
 low vision, but not for people with other disabilities. If they are to be
 accessible to people whatever their disability, do you realise how many
 apps we use on  a day-to-day basis would fail this test? There are plenty
 of apps we use – e.g. audio games, braille typing apps etc – which would
 not be accessible to people who are deaf or have other disabilities. It
 would be extremely difficult, if not impossible, for a blind developer,
 for instance, to make their audio game accessible to deaf people.
 Moreover, there are plenty of mainstream apps, and I'm thinking here
 particularly of games, which it would just be impossible to make
 completely accessible for someone who is blind. Many games require just
 too much speed in hand-eye coordination for a blind person to use; and in
 many instances it wouldn't be worth making these apps accessible.
 Sometimes, sadly, it's just not possible for someone who is blind to do
 the same things as someone who can see. In these instances, we're better
 off with a specialised solution rather than making the mainstream app
 accessible.

 Then there are other problems with mandatory accessibility. What would the
 

Re: filter Finder list by file type?

2013-09-12 Thread Alex Hall
Not at all, I am familiar with command line commands but often forget
they exist. :) Still, I was hoping to take action on each file
individually (move some to one place and some to another) so I wanted
just a list of .epub files (or any other file type). I could use the
ls command, but it gets combersome to type in the name I want for
every file instead of just cmd-c. Still, the terminal may work in may
cases, and would certainly help in moving all Bard books...
mv DB-*.zip books

On 9/12/13, Steve Holmes steve.holme...@gmail.com wrote:
 Hell, the geek in me says to go into the Terminal app and cd into the
 Download folder and do whatever with the book files by saying *.epub. Like
 you could copy all apubs some place by saying
 cp *.epub books
 where books is the folder you want to copy them to. If you want to move
 them instead of copying, just replace cp with mv.

 Sorry if this is too geeky or cumbersome but I love the Unix command
 line:).

 On Sep 8, 2013, at 4:58 PM, Alex Hall mehg...@gmail.com wrote:

 Good idea, that seems to work. I had to hit cmd-2 first, since I usually
 use column view which is a list and not a table, but after that it worked
 well enough. Thanks.
 On Sep 8, 2013, at 5:24 PM, Traci Duncan our4p...@gmail.com wrote:

 Hi,

 AS I see it, there is 2 ways you could do this.

 1.  When you're interacting with the table, hit VO-Shift-backslash, then
 VO-right-arrow to move over to type.  Press VO-space to sort via file
 type.  Press VO-shift-backslash to get out of the table sorting options.
 This will show the finder window alphabetized by file type.

 You're other option is to use search and search for .ePub files.

 Hope this is helpful,
 Traci
 On Sep 8, 2013, at 11:17 AM, Alex Hall mehg...@gmail.com wrote:

 Hi all,
 Often, especially in the downloads folder, I would like to be able to
 tell Finder what file extension I'm looking for and have it show only
 those files. For instance, I just downloaded several books, all .epub
 files. Can I somehow tell Finder to show only .epub files, so I can work
 with just those files? I could hack together a script to do this, sort
 of, but I'd much rather have a native solution. Thanks.


 Have a great day,
 Alex (msg sent from Mac Mini)
 mehg...@gmail.com



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 Have a great day,
 Alex (msg sent from Mac Mini)
 mehg...@gmail.com



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Re: Any dashboard fans?

2013-09-12 Thread Ricardo Walker
Hi,

I use dashboard multiple times a day.  I find it to be the easiest way to 
quickly access sports scores and the local weather on the Mac.  I even found  
nice metronome widget.

hth

Ricardo Walker
rica...@appletothecore.info
Twitter:@apple2thecore
www.appletothecore.info

On Sep 12, 2013, at 3:02 PM, Traci Duncan our4p...@gmail.com wrote:

 Hi all,
 
 Are there any fans  users of dashboard?
 
 If you aren't a user, have you gone as far as killing it?  I found 
 instructions the other day on opening up terminal  killing dashboard.
 
 Just curious.  I've tried to like it, but it just hasn't happened.  Lol!
 
 Traci
 
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OS10.8.5 is out

2013-09-12 Thread Alex Hall
Hi all,
Apple released OS10.8.5 today. I have not yet installed it, but if
anyone has (or when you do), I'm wondering if they slipped any
accessibility fixes in. The release notest make no mention of any such
changes, but they sometimes fix things without saying anything about
it. So, if you notice anything, let the list know!

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mehg...@gmail.com

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Re: Any dashboard fans?

2013-09-12 Thread Alex Hall
I've never gotten into it. You have to bring it up, then vo-f2 twice
just to list your tiles, then open your tile and try to use it. I have
not yet found good tiles, though I admit I did not look too hard. Am I
missing something?

On 9/12/13, Ricardo Walker rwalker...@gmail.com wrote:
 Hi,

 I use dashboard multiple times a day.  I find it to be the easiest way to
 quickly access sports scores and the local weather on the Mac.  I even found
  nice metronome widget.

 hth

 Ricardo Walker
 rica...@appletothecore.info
 Twitter:@apple2thecore
 www.appletothecore.info

 On Sep 12, 2013, at 3:02 PM, Traci Duncan our4p...@gmail.com wrote:

 Hi all,

 Are there any fans  users of dashboard?

 If you aren't a user, have you gone as far as killing it?  I found
 instructions the other day on opening up terminal  killing dashboard.

 Just curious.  I've tried to like it, but it just hasn't happened.  Lol!

 Traci

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Re: Apple App Store Refunds for inaccessible Apps

2013-09-12 Thread Joanne Chua
If visual games does not need to be accessible, i wonder how manuy
people will crying over Solara not being accessible then?
Solara is a visual game, with accessibility build in on it.
Perhaps, some foolish thinking that developer develop Solara for only
the vips and the blind community, however, it is not true. In fact, if
you look at the visual elimants of the game, there are activities
around your building each and every moment when you connected, e.g.
people walking around etc.
If blind people have the concept that just because things are visual,
and that does not need to be accessible and if Apple do follow the
concept, i think, iPhone won't be as accessible and successful as it
is.
With Apple AppsStore, you can search voiceover as your keyword search.
The result is quite amazing as to what you can get there. Of course,
like anything, any apps that have voiceover mention on it will appear.
By then, is about each and every individual as to what they look for,
and what they search for.


On 13/09/2013, Alex Hall mehg...@gmail.com wrote:
 Nick does make some good points, but in my email to Apple
 Accessibility and in my phone call, I was sure to mention this. I
 explained that the accessibility would be required where possible, so
 visual games and other apps would not have to be made vo-friendly.
 Apps that use Apple's UI elements, or at least subclass them, would
 have to, though, since that is a matter of the developer not
 ordering/labeling/flagging things appropriately.

 Yes, other disabilities exist than just sight. However, the same
 principle applies: apps need only be made accessible where feasible.
 For instance, MBraille would not work well for someone with one hand,
 and it would not makes sense for that app to change since it would
 lose its ultimate purpose, just as Plants Versus Zombies would lose
 its overall design if it were forced to be vo-accessible.

 Yes, app demos would probably be the very best solution, but Apple has
 not budged on that policy ever since the App Store launched. Pretty
 much every user, not just disabled ones, want demos, and there is no
 technical reason I know of why Apple could not make that happen.

 I worry about an accessibility rating system, since, as others have
 said, accessibility is such a subjective thing. What I, as someone
 who has used VO for nearly three years, consider perfectly accessible
 might make no sense to a relativley new user, or even someone with my
 experience but a different mindset. While a systme to rate
 accessibility would be good, I worry that it would be too subjective
 to make a real difference. After all, how many three-star apps have
 you downloaded only to have them be great, or horrible? Even Apple's
 own Apple Store app has just three stars, but it works just fine. I've
 taken to practically ignoring the rating of an app because I don't
 feel it is an accurate reflection of the quality of the app.

 On 9/12/13, Scott Berry sb356...@gmail.com wrote:
 Nick,

 I didn't think about the process this way but you made some darn good
 points.  I'd like to see the middle of the road approach you suggest.



 On 09/12/13 05:40, Nicholas Parsons wrote:
 I agree that providing refunds for inaccessible apps would be a good
 policy, but I accept that there would have to be some limitations.
 Firstly, sometimes what one person says is inaccessible, another person
 claims is accessible. Sometimes things are only accessible once you
 learn
 how to use them. Secondly, accessibility is often a matter of degree,
 not
 a matter of absolutes. Thirdly, what if a developer makes his or her app
 accessible after a user has received a refund, will they then have to
 pay
 again? Fourthly, Apple doesn't know whether we really are blind or not,
 and only takes us at our word. This means that the whole process is
 vulnerable to abuse, and I'm not surprised Apple makes these decisions
 on
 a case-by-case basis, rather than a simple blanket policy that anyone
 can
 have a refund if they say the app is inaccessible. One thing in
 particular
 I imagine they look at, and rightly so, is how frequently you request a
 refund on this basis. I imagine if it's a one off, or if you buy lots of
 apps without asking for refunds, they'll be more happy to refund the
 money. If, however, you frequently ask for refunds they might be
 reluctant. Especially if it's an expensive app, I think it's probably
 prudent to contact the developer first or make some other enquiries to
 check whether the app is accessible before purchasing it.

 With regard to making accessibility mandatory, I agree with Josh de
 Lioncourt from Maccessibility.net that it's not a good idea. Do you want
 it to be mandatory that apps are accessible only for people who are
 blind
 or have low vision, or for anyone with a disability? Clearly it would be
 discriminatory to make them accessible for people who are blind or have
 low vision, but not for people with other disabilities. If they are to
 be
 

Re: Apple App Store Refunds for inaccessible Apps

2013-09-12 Thread Chris Blouch
Would be nice to have a way to give an accessibility 'star rating' for 
apps that would get aggregated. So I could then search/sort apps from 
most to least accessible from user feedback just like any other kind of 
rating system. That covers the issue around accessible being just a 
true/false checkbox and hopefully the wisdom of crowds would average out 
any outlier. Of course that means new apps are still going to have no 
accessibility rating, just as they initially have no user reviews.


CB

On 9/12/13 7:40 AM, Nicholas Parsons wrote:

I agree that providing refunds for inaccessible apps would be a good policy, 
but I accept that there would have to be some limitations. Firstly, sometimes 
what one person says is inaccessible, another person claims is accessible. 
Sometimes things are only accessible once you learn how to use them. Secondly, 
accessibility is often a matter of degree, not a matter of absolutes. Thirdly, 
what if a developer makes his or her app accessible after a user has received a 
refund, will they then have to pay again? Fourthly, Apple doesn't know whether 
we really are blind or not, and only takes us at our word. This means that the 
whole process is vulnerable to abuse, and I'm not surprised Apple makes these 
decisions on a case-by-case basis, rather than a simple blanket policy that 
anyone can have a refund if they say the app is inaccessible. One thing in 
particular I imagine they look at, and rightly so, is how frequently you 
request a refund on this basis. I imagine if it's a one off, or if you buy lots 
of apps without asking for refunds, they'll be more happy to refund the money. 
If, however, you frequently ask for refunds they might be reluctant. Especially 
if it's an expensive app, I think it's probably prudent to contact the 
developer first or make some other enquiries to check whether the app is 
accessible before purchasing it.

With regard to making accessibility mandatory, I agree with Josh de Lioncourt 
from Maccessibility.net that it's not a good idea. Do you want it to be 
mandatory that apps are accessible only for people who are blind or have low 
vision, or for anyone with a disability? Clearly it would be discriminatory to 
make them accessible for people who are blind or have low vision, but not for 
people with other disabilities. If they are to be accessible to people whatever 
their disability, do you realise how many apps we use on  a day-to-day basis 
would fail this test? There are plenty of apps we use – e.g. audio games, 
braille typing apps etc – which would not be accessible to people who are deaf 
or have other disabilities. It would be extremely difficult, if not impossible, 
for a blind developer, for instance, to make their audio game accessible to 
deaf people. Moreover, there are plenty of mainstream apps, and I'm thinking 
here particularly of games, which it would just be impossible to make 
completely accessible for someone who is blind. Many games require just too 
much speed in hand-eye coordination for a blind person to use; and in many 
instances it wouldn't be worth making these apps accessible. Sometimes, sadly, 
it's just not possible for someone who is blind to do the same things as 
someone who can see. In these instances, we're better off with a specialised 
solution rather than making the mainstream app accessible.

Then there are other problems with mandatory accessibility. What would the 
standard of accessibility be? Does every single feature need to be accessible, 
or only some, or only most? Does it need to be blind user friendly, or only 
possible to use? What happens if one blind person says the app is accessible, 
but another says it's not accessible? Can you imagine how much the app approval 
process would be slowed down if every single app and update needed to be 
thoroughly tested by a VoiceOver user? Developers already complain that Apple 
is slow in approving apps. But it wouldn't just have to be tested by a 
VoiceOver user, it would also need to be tested by deaf users, people with 
motor disabilities etc.

This is not to say that the process couldn't be improved. I think we could find 
a middle road. I suspect that the best solution would simply be for Apple to 
allow demos of any app in the App Store. If we could simply test an app before 
buying it, we wouldn't have this problem. Moreover, this solution would likely 
be welcomed by both users and developers.

Nic



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