Contact data for Microsoft's dedicated accessibility help desk

['Janina Sajka' via MacVisionaries]

Hi All:

For everyone who's interested in contact data for the dedicated
accessibility support desk service offered by Microsoft, the web page
you want to bookmark is:

https://support.microsoft.com/answerdesk/accessibility


They have a phone number you can call in the U.S.:

+1 800 936 5900

I have it on good authority these are specialists trained especially to
help persons with disabilities use Windows and Office. They're based in
Denver.

Janina

Jonathan Cohn writes:
> Well Virtiual box has a pretty good command line interface. Did you get the 
> number for the Microsoft Accessibility help desk?
> 
> 
>   Best wishes,
> 
> Jonathan Cohn
> 
> 
> 
> > On Jan 13, 2018, at 11:09 AM, 'Janina Sajka' via MacVisionaries 
> >  wrote:
> > 
> > Hi, Anders:
> > 
> > Yeah, I'm starting to be tired of handing VMware a few hundred $$ every
> > few years.
> > 
> > I'm seriously thinking of switching to VirtualBox. I expect a steeper
> > learning curve, but more consistent maintanance.
> > 
> > Anders Holmberg writes:
> >> Hi Janina!
> >> Yeah typically i also have a tight budget this month.
> >> I had to pay 150 bucks for repairing the display of my moto g5 and i think 
> >> i was stupid leaving it for repair as i have a nokia 8 now too.
> >> Therefore i can’t buy the upgrade for vmware fusion.
> >> Very frustrating.
> >> /A
> >> 
> >>> 12 jan. 2018 kl. 07:46 skrev 'Janina Sajka' via MacVisionaries 
> >>> :
> >>> 
> >>> Hi, Anders:
> >>> 
> >>> I suspect that option might still be there for the paid version. It
> >>> certainly was last time I used VMware, which was version 8.5.0
> >>> 
> >>> All I'm saying is that the option is not there in the 30day trial status
> >>> of VMware 10.1.1.
> >>> 
> >>> I upgraded the other day, through a couple iterations as directed by the
> >>> VMware tool itself, from 8.5.0 all the way to version 10.1.1, but I did
> >>> not opt to pay for a license as my funds are typically tight early
> >>> January.
> >>> 
> >>> Janina
> >>> 
> >>> Anders Holmberg writes:
>  Hi!
> > From what i understand you should be able to move the bootcamp to a 
> > virtual machine.
>  But i haven’t done this so i can’t say for sure but when i pressed 
>  command n i found a table with a lot of options.
>  One of these options was to use a bootcamp partition.
>  /A
>  
> > 11 jan. 2018 kl. 00:46 skrev Georgina Joyce :
> > 
> > Hello Janina,
> > 
> > Well I’m tired of this and I’m going to get some sleep.
> > 
> > My MacBook Air 2013 uses a driver Cirrus Audio CS4208 X64 driver. I 
> > have found several Apple resources then I found this Microsoft resource.
> > 
> > https://answers.microsoft.com/en-us/windows/forum/windows_10-hardware/windows-10-and-macbook-air-external-speaker/332a9694-3636-456e-bb55-4894bd066dd8
> >  
> > 
> > 
> > Where as Apple tell us to get the latest driver this article suggests a 
> > roll back may solve the issue. I’ve tried downloading from a site but 
> > meet a graphical challenge.
> > 
> > Let us know if you crack it.
> > 
> > Gena
> > 
> > “Blindness is not a handicap, it is something I have always lived with. 
> > The real handicap is the prejudices people have about blindness.”
> > 
> > Michael Hinson 2011
> > 
> >> On 10 Jan 2018, at 21:07, Georgina Joyce  >> > wrote:
> >> 
> >> Hello Janina,
> >> 
> >> Well sound has died via my headset too. I didn’t get to the device 
> >> manager to see the driver status.
> >> 
> >> What the ….. is going on?
> >> 
> >> 
> >> 
> >> Gena
> >> 
> >> Call: M0EBP
> >> Loc: IO83PS
> >> 
> >> 
> >> 
> >>> On 10 Jan 2018, at 20:50, Georgina Joyce  >>> > wrote:
> >>> 
> >>> Hello Janina,
> >>> 
> >>> Well good but bad news. I’ve been using my MacBook Air’s bootcamp 
> >>> partition for about an hour. I’ve lost audio. Just plugged in my USB 
> >>> headset that I used to install Windows. It made the new hardware 
> >>> sound through the headset and NVDA announced installing software for 
> >>> the new device. So I have lost sound via it’s own speakers and have 
> >>> sound through an independent sound card. So you were right it’s a 
> >>> driver issue.
> >>> 
> >>> Now why should Windows mess about with a driver while it is in use?
> >>> 
> >>> Regards,
> >>> 
> >>> 
> >>> Gena
> >>> 
> >>> Georgina Joyce
> >>> Applied Psychologist
> >>> Training and Coaching.
> >>> Because individuals of groups matter!
> >>> 
> >>> 
> >>> 
> >>> 
> >>> 
>  On 10 Jan 2018, at 15:52, Georgina Joyce   

RE: Contact data for Microsoft's dedicated accessibility help desk

[M. Taylor]

Hello Janina,

Thank you for posting this info.

Yes, the techs at this number are excellent.  

I have called them several times during the past two years and they have 
resolved my issues, beautifully.

Mark

-Original Message-
From: 'Janina Sajka' via MacVisionaries 
[mailto:macvisionaries@googlegroups.com] 
Sent: Monday, January 15, 2018 5:06 AM
To: macvisionaries@googlegroups.com
Subject: Contact data for Microsoft's dedicated accessibility help desk

Hi All:

For everyone who's interested in contact data for the dedicated accessibility 
support desk service offered by Microsoft, the web page you want to bookmark is:

https://support.microsoft.com/answerdesk/accessibility


They have a phone number you can call in the U.S.:

+1 800 936 5900

I have it on good authority these are specialists trained especially to help 
persons with disabilities use Windows and Office. They're based in Denver.

Janina

Jonathan Cohn writes:
> Well Virtiual box has a pretty good command line interface. Did you get the 
> number for the Microsoft Accessibility help desk?
> 
> 
>   Best wishes,
> 
> Jonathan Cohn
> 
> 
> 
> > On Jan 13, 2018, at 11:09 AM, 'Janina Sajka' via MacVisionaries 
> >  wrote:
> > 
> > Hi, Anders:
> > 
> > Yeah, I'm starting to be tired of handing VMware a few hundred $$ 
> > every few years.
> > 
> > I'm seriously thinking of switching to VirtualBox. I expect a 
> > steeper learning curve, but more consistent maintanance.
> > 
> > Anders Holmberg writes:
> >> Hi Janina!
> >> Yeah typically i also have a tight budget this month.
> >> I had to pay 150 bucks for repairing the display of my moto g5 and i think 
> >> i was stupid leaving it for repair as i have a nokia 8 now too.
> >> Therefore i can’t buy the upgrade for vmware fusion.
> >> Very frustrating.
> >> /A
> >> 
> >>> 12 jan. 2018 kl. 07:46 skrev 'Janina Sajka' via MacVisionaries 
> >>> :
> >>> 
> >>> Hi, Anders:
> >>> 
> >>> I suspect that option might still be there for the paid version. 
> >>> It certainly was last time I used VMware, which was version 8.5.0
> >>> 
> >>> All I'm saying is that the option is not there in the 30day trial 
> >>> status of VMware 10.1.1.
> >>> 
> >>> I upgraded the other day, through a couple iterations as directed 
> >>> by the VMware tool itself, from 8.5.0 all the way to version 
> >>> 10.1.1, but I did not opt to pay for a license as my funds are 
> >>> typically tight early January.
> >>> 
> >>> Janina
> >>> 
> >>> Anders Holmberg writes:
> >>>> Hi!
> >>>>> From what i understand you should be able to move the bootcamp to a 
> >>>>> virtual machine.
> >>>> But i haven’t done this so i can’t say for sure but when i pressed 
> >>>> command n i found a table with a lot of options.
> >>>> One of these options was to use a bootcamp partition.
> >>>> /A
> >>>> 
> >>>>> 11 jan. 2018 kl. 00:46 skrev Georgina Joyce :
> >>>>> 
> >>>>> Hello Janina,
> >>>>> 
> >>>>> Well I’m tired of this and I’m going to get some sleep.
> >>>>> 
> >>>>> My MacBook Air 2013 uses a driver Cirrus Audio CS4208 X64 driver. I 
> >>>>> have found several Apple resources then I found this Microsoft resource.
> >>>>> 
> >>>>> https://answers.microsoft.com/en-us/windows/forum/windows_10-har
> >>>>> dware/windows-10-and-macbook-air-external-speaker/332a9694-3636-
> >>>>> 456e-bb55-4894bd066dd8 
> >>>>> <https://answers.microsoft.com/en-us/windows/forum/windows_10-ha
> >>>>> rdware/windows-10-and-macbook-air-external-speaker/332a9694-3636
> >>>>> -456e-bb55-4894bd066dd8>
> >>>>> 
> >>>>> Where as Apple tell us to get the latest driver this article suggests a 
> >>>>> roll back may solve the issue. I’ve tried downloading from a site but 
> >>>>> meet a graphical challenge.
> >>>>> 
> >>>>> Let us know if you crack it.
> >>>>> 
> >>>>> Gena
> >>>>> 
> >>>>> “Blindness is not a handicap, it is something I have always lived with. 
> >>>>> The real handicap is the prejudices 

RE: Contact data for Microsoft's dedicated accessibility help desk

[Erik Burggraaf]

I on the other hand, had a rancid experience with this department.  They 
refused to help me with office because I was using a mobile version.  
Still, nothing ventured, nothing gained, right?


Best,

Erik


On January 15, 2018 3:34:20 PM "M. Taylor"  wrote:

Hello Janina,

Thank you for posting this info.

Yes, the techs at this number are excellent.

I have called them several times during the past two years and they have 
resolved my issues, beautifully.


Mark

-Original Message-
From: 'Janina Sajka' via MacVisionaries 
[mailto:macvisionaries@googlegroups.com]

Sent: Monday, January 15, 2018 5:06 AM
To: macvisionaries@googlegroups.com
Subject: Contact data for Microsoft's dedicated accessibility help desk

Hi All:

For everyone who's interested in contact data for the dedicated 
accessibility support desk service offered by Microsoft, the web page you 
want to bookmark is:


https://support.microsoft.com/answerdesk/accessibility


They have a phone number you can call in the U.S.:

+1 800 936 5900

I have it on good authority these are specialists trained especially to 
help persons with disabilities use Windows and Office. They're based in Denver.


Janina

Jonathan Cohn writes:
Well Virtiual box has a pretty good command line interface. Did you get the 
number for the Microsoft Accessibility help desk?



Best wishes,

Jonathan Cohn



> On Jan 13, 2018, at 11:09 AM, 'Janina Sajka' via MacVisionaries 
 wrote:

>
> Hi, Anders:
>
> Yeah, I'm starting to be tired of handing VMware a few hundred $$
> every few years.
>
> I'm seriously thinking of switching to VirtualBox. I expect a
> steeper learning curve, but more consistent maintanance.
>
> Anders Holmberg writes:
>> Hi Janina!
>> Yeah typically i also have a tight budget this month.
>> I had to pay 150 bucks for repairing the display of my moto g5 and i 
think i was stupid leaving it for repair as i have a nokia 8 now too.

>> Therefore i can’t buy the upgrade for vmware fusion.
>> Very frustrating.
>> /A
>>
>>> 12 jan. 2018 kl. 07:46 skrev 'Janina Sajka' via MacVisionaries 
:

>>>
>>> Hi, Anders:
>>>
>>> I suspect that option might still be there for the paid version.
>>> It certainly was last time I used VMware, which was version 8.5.0
>>>
>>> All I'm saying is that the option is not there in the 30day trial
>>> status of VMware 10.1.1.
>>>
>>> I upgraded the other day, through a couple iterations as directed
>>> by the VMware tool itself, from 8.5.0 all the way to version
>>> 10.1.1, but I did not opt to pay for a license as my funds are
>>> typically tight early January.
>>>
>>> Janina
>>>
>>> Anders Holmberg writes:
>>>> Hi!
>>>>> From what i understand you should be able to move the bootcamp to a 
virtual machine.
>>>> But i haven’t done this so i can’t say for sure but when i pressed 
command n i found a table with a lot of options.

>>>> One of these options was to use a bootcamp partition.
>>>> /A
>>>>
>>>>> 11 jan. 2018 kl. 00:46 skrev Georgina Joyce :
>>>>>
>>>>> Hello Janina,
>>>>>
>>>>> Well I’m tired of this and I’m going to get some sleep.
>>>>>
>>>>> My MacBook Air 2013 uses a driver Cirrus Audio CS4208 X64 driver. I 
have found several Apple resources then I found this Microsoft resource.

>>>>>
>>>>> https://answers.microsoft.com/en-us/windows/forum/windows_10-har
>>>>> dware/windows-10-and-macbook-air-external-speaker/332a9694-3636-
>>>>> 456e-bb55-4894bd066dd8
>>>>> <https://answers.microsoft.com/en-us/windows/forum/windows_10-ha
>>>>> rdware/windows-10-and-macbook-air-external-speaker/332a9694-3636
>>>>> -456e-bb55-4894bd066dd8>
>>>>>
>>>>> Where as Apple tell us to get the latest driver this article suggests 
a roll back may solve the issue. I’ve tried downloading from a site but 
meet a graphical challenge.

>>>>>
>>>>> Let us know if you crack it.
>>>>>
>>>>> Gena
>>>>>
>>>>> “Blindness is not a handicap, it is something I have always lived 
with. The real handicap is the prejudices people have about blindness.”

>>>>>
>>>>> Michael Hinson 2011
>>>>>
>>>>>> On 10 Jan 2018, at 21:07, Georgina Joyce <mailto:g...@gena-j.me.uk>> wrote:

>>>>>>
>>>>>> Hello Janina,
>>>>>>
&g

RE: Contact data for Microsoft's dedicated accessibility help desk

[Simon Fogarty]

But office is a Microsoft product and whether your using a mobile version or 
not they I would have thought be the ones to assist.

-Original Message-
From: macvisionaries@googlegroups.com [mailto:macvisionaries@googlegroups.com] 
On Behalf Of Erik Burggraaf
Sent: Wednesday, 17 January 2018 6:41 AM
To: macvisionaries@googlegroups.com
Subject: RE: Contact data for Microsoft's dedicated accessibility help desk

I on the other hand, had a rancid experience with this department.  They 
refused to help me with office because I was using a mobile version.  
Still, nothing ventured, nothing gained, right?

Best,

Erik


On January 15, 2018 3:34:20 PM "M. Taylor"  wrote:

Hello Janina,

Thank you for posting this info.

Yes, the techs at this number are excellent.

I have called them several times during the past two years and they have 
resolved my issues, beautifully.

Mark

-Original Message-
From: 'Janina Sajka' via MacVisionaries [mailto:macvisionaries@googlegroups.com]
Sent: Monday, January 15, 2018 5:06 AM
To: macvisionaries@googlegroups.com
Subject: Contact data for Microsoft's dedicated accessibility help desk

Hi All:

For everyone who's interested in contact data for the dedicated accessibility 
support desk service offered by Microsoft, the web page you want to bookmark is:

https://support.microsoft.com/answerdesk/accessibility


They have a phone number you can call in the U.S.:

+1 800 936 5900

I have it on good authority these are specialists trained especially to help 
persons with disabilities use Windows and Office. They're based in Denver.

Janina

Jonathan Cohn writes:
> Well Virtiual box has a pretty good command line interface. Did you 
> get the number for the Microsoft Accessibility help desk?
>
>
>   Best wishes,
>
> Jonathan Cohn
>
>
>
> > On Jan 13, 2018, at 11:09 AM, 'Janina Sajka' via MacVisionaries
>  wrote:
> >
> > Hi, Anders:
> >
> > Yeah, I'm starting to be tired of handing VMware a few hundred $$ 
> > every few years.
> >
> > I'm seriously thinking of switching to VirtualBox. I expect a 
> > steeper learning curve, but more consistent maintanance.
> >
> > Anders Holmberg writes:
> >> Hi Janina!
> >> Yeah typically i also have a tight budget this month.
> >> I had to pay 150 bucks for repairing the display of my moto g5 and 
> >> i
> think i was stupid leaving it for repair as i have a nokia 8 now too.
> >> Therefore i can’t buy the upgrade for vmware fusion.
> >> Very frustrating.
> >> /A
> >>
> >>> 12 jan. 2018 kl. 07:46 skrev 'Janina Sajka' via MacVisionaries
> :
> >>>
> >>> Hi, Anders:
> >>>
> >>> I suspect that option might still be there for the paid version.
> >>> It certainly was last time I used VMware, which was version 8.5.0
> >>>
> >>> All I'm saying is that the option is not there in the 30day trial 
> >>> status of VMware 10.1.1.
> >>>
> >>> I upgraded the other day, through a couple iterations as directed 
> >>> by the VMware tool itself, from 8.5.0 all the way to version 
> >>> 10.1.1, but I did not opt to pay for a license as my funds are 
> >>> typically tight early January.
> >>>
> >>> Janina
> >>>
> >>> Anders Holmberg writes:
> >>>> Hi!
> >>>>> From what i understand you should be able to move the bootcamp 
> >>>>> to a
> virtual machine.
> >>>> But i haven’t done this so i can’t say for sure but when i 
> >>>> pressed
> command n i found a table with a lot of options.
> >>>> One of these options was to use a bootcamp partition.
> >>>> /A
> >>>>
> >>>>> 11 jan. 2018 kl. 00:46 skrev Georgina Joyce :
> >>>>>
> >>>>> Hello Janina,
> >>>>>
> >>>>> Well I’m tired of this and I’m going to get some sleep.
> >>>>>
> >>>>> My MacBook Air 2013 uses a driver Cirrus Audio CS4208 X64 
> >>>>> driver. I
> have found several Apple resources then I found this Microsoft resource.
> >>>>>
> >>>>> https://answers.microsoft.com/en-us/windows/forum/windows_10-har
> >>>>> dware/windows-10-and-macbook-air-external-speaker/332a9694-3636-
> >>>>> 456e-bb55-4894bd066dd8
> >>>>> <https://answers.microsoft.com/en-us/windows/forum/windows_10-ha
> >>>>> rdware/windows-10-and-macbook-air-external-speak

Re: Contact data for Microsoft's dedicated accessibility help desk

['Janina Sajka' via MacVisionaries]

Reposting to get my response into the correct thread ...

i should probably add that I've never called them myself. Myh
knowledge of them is based on reports from Microsoft staff
participating
in the W3C Working Group I chair--that's the good authority to which I
refer.

I do not expect to call them. That's because I purchased an OEM
license
of Windows 10. While, like so many, I didn't stop to read all the
terms,
it's my understanding that OEM licenses do not include technical
support. Ergo, I don't expect to be calling them over any issue I may
encounter. That was my decision to save $48 on the license.

Janina

Simon Fogarty writes:
> But office is a Microsoft product and whether your using a mobile version or 
> not they I would have thought be the ones to assist.
> 
> -Original Message-
> From: macvisionaries@googlegroups.com 
> [mailto:macvisionaries@googlegroups.com] On Behalf Of Erik Burggraaf
> Sent: Wednesday, 17 January 2018 6:41 AM
> To: macvisionaries@googlegroups.com
> Subject: RE: Contact data for Microsoft's dedicated accessibility help desk
> 
> I on the other hand, had a rancid experience with this department.  They 
> refused to help me with office because I was using a mobile version.  
> Still, nothing ventured, nothing gained, right?
> 
> Best,
> 
> Erik
> 
> 
> On January 15, 2018 3:34:20 PM "M. Taylor"  wrote:
> 
> Hello Janina,
> 
> Thank you for posting this info.
> 
> Yes, the techs at this number are excellent.
> 
> I have called them several times during the past two years and they have 
> resolved my issues, beautifully.
> 
> Mark
> 
> -Original Message-
> From: 'Janina Sajka' via MacVisionaries 
> [mailto:macvisionaries@googlegroups.com]
> Sent: Monday, January 15, 2018 5:06 AM
> To: macvisionaries@googlegroups.com
> Subject: Contact data for Microsoft's dedicated accessibility help desk
> 
> Hi All:
> 
> For everyone who's interested in contact data for the dedicated accessibility 
> support desk service offered by Microsoft, the web page you want to bookmark 
> is:
> 
> https://support.microsoft.com/answerdesk/accessibility
> 
> 
> They have a phone number you can call in the U.S.:
> 
> +1 800 936 5900
> 
> I have it on good authority these are specialists trained especially to help 
> persons with disabilities use Windows and Office. They're based in Denver.
> 
> Janina
> 
> Jonathan Cohn writes:
> > Well Virtiual box has a pretty good command line interface. Did you 
> > get the number for the Microsoft Accessibility help desk?
> >
> >
> > Best wishes,
> >
> > Jonathan Cohn
> >
> >
> >
> > > On Jan 13, 2018, at 11:09 AM, 'Janina Sajka' via MacVisionaries
> >  wrote:
> > >
> > > Hi, Anders:
> > >
> > > Yeah, I'm starting to be tired of handing VMware a few hundred $$ 
> > > every few years.
> > >
> > > I'm seriously thinking of switching to VirtualBox. I expect a 
> > > steeper learning curve, but more consistent maintanance.
> > >
> > > Anders Holmberg writes:
> > >> Hi Janina!
> > >> Yeah typically i also have a tight budget this month.
> > >> I had to pay 150 bucks for repairing the display of my moto g5 and 
> > >> i
> > think i was stupid leaving it for repair as i have a nokia 8 now too.
> > >> Therefore i can’t buy the upgrade for vmware fusion.
> > >> Very frustrating.
> > >> /A
> > >>
> > >>> 12 jan. 2018 kl. 07:46 skrev 'Janina Sajka' via MacVisionaries
> > :
> > >>>
> > >>> Hi, Anders:
> > >>>
> > >>> I suspect that option might still be there for the paid version.
> > >>> It certainly was last time I used VMware, which was version 8.5.0
> > >>>
> > >>> All I'm saying is that the option is not there in the 30day trial 
> > >>> status of VMware 10.1.1.
> > >>>
> > >>> I upgraded the other day, through a couple iterations as directed 
> > >>> by the VMware tool itself, from 8.5.0 all the way to version 
> > >>> 10.1.1, but I did not opt to pay for a license as my funds are 
> > >>> typically tight early January.
> > >>>
> > >>> Janina
> > >>>
> > >>> Anders Holmberg writes:
> > >>>> Hi!
> > >>>>> From what i understand you should be able to move the bootcamp 
> > >>>>> t