Re: Unable to back up iPhone, because “some files are not available“

2021-02-06 Thread Mary Otten
Thanks for the suggestions. I doubt his iCloud is full, because it seems to me 
that when my iCloud was almost full, I got a message. And he hasn’t had any 
such messages. He also doesn’t have a Mac, which is where I ran into trouble 
with the iCloud in the 50 GB plan. Anyway, I’m forwarding all suggestions. 
Thanks.
Mary


Sent from my iPhone

> On Feb 6, 2021, at 1:03 PM, Chris Moore  wrote:
> 
> Mary,
> Is his iCloud full?  
> What about logging out of iCloud and back in.
> If all else fails, contact Apple support.
> 
> HTH
> Chris
> 
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Re: Unable to back up iPhone, because “some files are not available“

2021-02-06 Thread Chris Moore
Mary,
Is his iCloud full?  
What about logging out of iCloud and back in.
If all else fails, contact Apple support.

HTH
Chris

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Unable to back up iPhone, because “some files are not available“

2021-02-06 Thread Mary Otten
I’m sending this on behalf of a friend. He has been unable to back up his phone 
since December of last year. When he tries, he gets a message back that says 
that some files are not available. And then the whole back up aborts. This is 
using iCloud. He has emptied his abs switcher and restarted his phone all to no 
avail. It’s plugged in and on Wi-Fi. No luck. Any ideas?
Mary


Sent from my iPhone

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