[Mailman-Users] Not knowing what address is subscribed

2003-10-13 Thread Allan Trick
We're getting some people wanting to check their address in Mailman to see 
how we subscribed them (we seeded lists with extracts from our main 
database), and they don't know what address we used for them.

The only way I can think of is to have them type in one at a time and ask 
for a password to be mailed.  But Mailman is kind of stupid and says it's 
sending a password reminder to whatever address you type in, whether it's 
subscribed or not.

Is there any way for a person to confirm the address they're subscribed 
under?  Or for Mailman to tell them That address is not subscribed if 
they type in one that isn't?

Allan

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Re: [Mailman-Users] Not knowing what address is subscribed

2003-10-13 Thread Ed Wilts
On Mon, Oct 13, 2003 at 02:12:32PM -0500, Allan Trick wrote:
 We're getting some people wanting to check their address in Mailman to see 
 how we subscribed them (we seeded lists with extracts from our main 
 database), and they don't know what address we used for them.

That's why personalization is a good idea.  For example, you'll note
that mailman-users is personalized - every message has a footer that
tells you what the address is.
 
 Is there any way for a person to confirm the address they're subscribed 
 under?  Or for Mailman to tell them That address is not subscribed if 
 they type in one that isn't?

The user may be able to figure it out from the headers but my guess is
that if they can't remmeber what address they used, and they forward
from address to address, they're unlikely to have the skills necessary
to look at the headers.

-- 
Ed Wilts, Mounds View, MN, USA
mailto:[EMAIL PROTECTED]

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Re: [Mailman-Users] Not knowing what address is subscribed

2003-10-13 Thread Skip Montanaro

Allan We're getting some people wanting to check their address in
Allan Mailman to see how we subscribed them (we seeded lists with
Allan extracts from our main database), and they don't know what
Allan address we used for them.

This is kinda techno-nerdy which might not match your user population very
well, but in many/most situations people should be able to look at the
Received: headers (when the personalization footer is absent) and work their
way from bottom to top to see what address of theirs is subscribed based
upon who it's being delivered to.  Here are the Received: headers I got from
your message, numbered for convenience:

7. Received: from localhost [127.0.0.1] by localhost with POP3 (fetchmail-6.1.0)
  for [EMAIL PROTECTED] (single-drop); Mon, 13 Oct 2003 14:16:20 -0500 
(CDT)
6. Received: from dolly1.pobox.com (dolly1.pobox.com [207.106.49.22])
  by manatee.mojam.com (8.12.1-20030917/8.12.1) with ESMTP id
  h9DJF972002640
  for [EMAIL PROTECTED]; Mon, 13 Oct 2003 14:15:09 -0500
5. Received: from dolly1.pobox.com (localhost[127.0.0.1])
  by dolly1.pobox.com (Postfix) with ESMTP id D0310BA062
  for [EMAIL PROTECTED]; Mon, 13 Oct 2003 15:15:07 -0400 (EDT)
   Delivered-To: [EMAIL PROTECTED]
4. Received: from mail.python.org (mail.python.org[12.155.117.29])
  by dolly1.pobox.com (Postfix) with ESMTP id CE735B8D8B
  for [EMAIL PROTECTED]; Mon, 13 Oct 2003 15:12:44 -0400 (EDT)
3. Received: from localhost.localdomain ([127.0.0.1] helo=mail.python.org)
  by mail.python.org with esmtp (Exim 4.22) id 1A987Y-0005WZ-Ip
  for [EMAIL PROTECTED]; Mon, 13 Oct 2003 15:12:44 -0400
2. Received: from [155.106.252.242] (helo=mail.prin.edu)
  by mail.python.org with esmtp (Exim 4.22) id 1A985f-0004g0-9f
  for [EMAIL PROTECTED]; Mon, 13 Oct 2003 15:10:47 -0400
1. Received: from AllanTrick.prin.edu ([155.106.116.4])
  by mail.prin.edu (8.11.6/8.11.6) with ESMTP id h9DJ86216797
  for [EMAIL PROTECTED]; Mon, 13 Oct 2003 14:08:06 -0500

The server running Mailman will probably talk directly to the MX host for
the destination domain.  In this case, [EMAIL PROTECTED] appears in #3 while
the message is still on mail.python.org as well as in #4 once it gets to
dolly1.pobox.com.

-- 
Skip Montanaro
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  http://www.mojam.com/
Got spam? http://spambayes.sf.net/

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Re: [Mailman-Users] Not knowing what address is subscribed

2003-10-13 Thread Allan Trick
At 04:44 PM 10/13/2003, Skip wrote:

This is kinda techno-nerdy which might not match your user population very 
well, but in many/most situations people should be able to look at the 
Received: headers (when the personalization footer is absent) and work 
their way from bottom to top to see what address of theirs is subscribed 
based upon who it's being delivered to.  Here are the Received: headers I 
got from your message, numbered for convenience: . . . .
I did a test and saw my own address in the header.  However, in trying to 
explain to the user over the phone that she could see the addressed 
subscribed, she swore it wasn't there.  So I took her word for 
it.  However, I believe if she was showing full headers, it probably would 
have been there.

I like the suggestion to personalize the footer.  I'm going to do that so 
it'll say what address is subscribed.

Thanks for everyone's help!

Allan

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