Re: [Mailman-Users] problems with bounce processing

2013-11-20 Thread Mark Sapiro 
On 11/20/2013 07:57 AM, Christopher Adams wrote:
> 
> So, any idea of what might of happened to gum it up. Thanks for taking
> the time to address this issue. It seemingly has corrected itself.


It appears that BounceRunner had died for some reason. To understand
more, I'd need to see the full Mailman qrunner log for the entire period
that things weren't working and also any Mailman error log entries from
times that BounceRunner exited according to the qrunner log.

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Re: [Mailman-Users] problems with bounce processing

2013-11-20 Thread Christopher Adams 
Mark,

I had restarted Mailman several times and still, bounce processing was not
taking place and the bounce log had not been written since 11/13. Before I
left last night, I restarted it and then I noticed a flurry of activity,
with queued bounces being processed. I hadn't looked in the
/qfiles/bounces/ until this morning. Now I see that there is nothing
queued.

So, any idea of what might of happened to gum it up. Thanks for taking the
time to address this issue. It seemingly has corrected itself.



On Tue, Nov 19, 2013 at 4:22 PM, Mark Sapiro  wrote:

> On 11/19/2013 03:35 PM, Christopher Adams wrote:
> > There is no bounce score entry in the bounce log. As it turns out, there
> > has not been a bounce log generated since 11/13.
> >
> > Would BounceRunner show in a list of processes. If so, I don't see it.
>
> ps -fwC python
>
> or
>
> ps -fwu mailman
>
> should show all the qrunners with the commands that invoked them
> (including the runner name).
>
> e.g.
> $  ps -fwu mailman
> UIDPID  PPID  C STIME TTY  TIME CMD
> mailman  21122 1  0 Nov18 ?00:00:00 /usr/bin/python2.7
> /usr/local/mailman/bin/mailmanctl -s -q start
> mailman  21123 21122  0 Nov18 ?00:00:03 /usr/bin/python2.7
> /usr/local/mailman/bin/qrunner --runner=ArchRunner:0:1 -s
> mailman  21124 21122  0 Nov18 ?00:00:00 /usr/bin/python2.7
> /usr/local/mailman/bin/qrunner --runner=BounceRunner:0:1 -s
> mailman  21125 21122  0 Nov18 ?00:00:00 /usr/bin/python2.7
> /usr/local/mailman/bin/qrunner --runner=CommandRunner:0:1 -s
> mailman  21126 21122  0 Nov18 ?00:00:00 /usr/bin/python2.7
> /usr/local/mailman/bin/qrunner --runner=IncomingRunner:0:1 -s
> mailman  21127 21122  0 Nov18 ?00:00:00 /usr/bin/python2.7
> /usr/local/mailman/bin/qrunner --runner=NewsRunner:0:1 -s
> mailman  21128 21122  0 Nov18 ?00:00:08 /usr/bin/python2.7
> /usr/local/mailman/bin/qrunner --runner=OutgoingRunner:0:1 -s
> mailman  21129 21122  0 Nov18 ?00:00:00 /usr/bin/python2.7
> /usr/local/mailman/bin/qrunner --runner=VirginRunner:0:1 -s
> mailman  21130 21122  0 Nov18 ?00:00:00 /usr/bin/python2.7
> /usr/local/mailman/bin/qrunner --runner=RetryRunner:0:1 -s
>
> If BounceRunner isn't running (since 11/13?) that would explain a lot.
>
>
> > Here is an entry in the qrunner log related to BounceRunner:
> >
> > Nov 19 04:02:36 2012 (29791) Master qrunner detected subprocess exit
> > (pid: 27168, sig: None, sts: 2, class: BounceRunner, slice: 1/1)
> > [restarting]
>
>
> What happens daily at 04:02? Check your cron logs or /etc/cron.daily
>
> sts: 2 could be a missing file or directory, but there should be an
> entry in Mailman's error log from the same time.
>
> Are there queued bounces in the bounces queue (Mailman's qfiles/bounces/
> or wherever your package puts it (e.g. /var/spool/mailman/bounces in the
> RedHat/CentOS package).
>
> --
> Mark Sapiro The highway is for gamblers,
> San Francisco Bay Area, Californiabetter use your sense - B. Dylan
>



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Re: [Mailman-Users] problems with bounce processing

2013-11-19 Thread Mark Sapiro 
On 11/19/2013 03:35 PM, Christopher Adams wrote:
> There is no bounce score entry in the bounce log. As it turns out, there
> has not been a bounce log generated since 11/13.
> 
> Would BounceRunner show in a list of processes. If so, I don't see it.

ps -fwC python

or

ps -fwu mailman

should show all the qrunners with the commands that invoked them
(including the runner name).

e.g.
$  ps -fwu mailman
UIDPID  PPID  C STIME TTY  TIME CMD
mailman  21122 1  0 Nov18 ?00:00:00 /usr/bin/python2.7
/usr/local/mailman/bin/mailmanctl -s -q start
mailman  21123 21122  0 Nov18 ?00:00:03 /usr/bin/python2.7
/usr/local/mailman/bin/qrunner --runner=ArchRunner:0:1 -s
mailman  21124 21122  0 Nov18 ?00:00:00 /usr/bin/python2.7
/usr/local/mailman/bin/qrunner --runner=BounceRunner:0:1 -s
mailman  21125 21122  0 Nov18 ?00:00:00 /usr/bin/python2.7
/usr/local/mailman/bin/qrunner --runner=CommandRunner:0:1 -s
mailman  21126 21122  0 Nov18 ?00:00:00 /usr/bin/python2.7
/usr/local/mailman/bin/qrunner --runner=IncomingRunner:0:1 -s
mailman  21127 21122  0 Nov18 ?00:00:00 /usr/bin/python2.7
/usr/local/mailman/bin/qrunner --runner=NewsRunner:0:1 -s
mailman  21128 21122  0 Nov18 ?00:00:08 /usr/bin/python2.7
/usr/local/mailman/bin/qrunner --runner=OutgoingRunner:0:1 -s
mailman  21129 21122  0 Nov18 ?00:00:00 /usr/bin/python2.7
/usr/local/mailman/bin/qrunner --runner=VirginRunner:0:1 -s
mailman  21130 21122  0 Nov18 ?00:00:00 /usr/bin/python2.7
/usr/local/mailman/bin/qrunner --runner=RetryRunner:0:1 -s

If BounceRunner isn't running (since 11/13?) that would explain a lot.


> Here is an entry in the qrunner log related to BounceRunner:
> 
> Nov 19 04:02:36 2012 (29791) Master qrunner detected subprocess exit
> (pid: 27168, sig: None, sts: 2, class: BounceRunner, slice: 1/1)
> [restarting]


What happens daily at 04:02? Check your cron logs or /etc/cron.daily

sts: 2 could be a missing file or directory, but there should be an
entry in Mailman's error log from the same time.

Are there queued bounces in the bounces queue (Mailman's qfiles/bounces/
or wherever your package puts it (e.g. /var/spool/mailman/bounces in the
RedHat/CentOS package).

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Re: [Mailman-Users] problems with bounce processing

2013-11-19 Thread Christopher Adams 
There is no bounce score entry in the bounce log. As it turns out, there
has not been a bounce log generated since 11/13.

Would BounceRunner show in a list of processes. If so, I don't see it.


Here is an entry in the qrunner log related to BounceRunner:

Nov 19 04:02:36 2012 (29791) Master qrunner detected subprocess exit
(pid: 27168, sig: None, sts: 2, class: BounceRunner, slice: 1/1)
[restarting]
/Bounce   1973,40
4


On Tue, Nov 19, 2013 at 1:25 PM, Mark Sapiro  wrote:

> On 11/19/2013 12:59 PM, Christopher Adams wrote:
> >
> > Looking at some older bounce logs, it appears that a few entries for
> > bounce score appear, but not as many as I would expect. Additionally,
> > nobody is being tagged as (B) bounce in the membership list.
>
>
> If there is a bounce score entry in the bounce log and the score exceeds
> threshold, the member should be disabled.
>
>
> > Nov 19 11:58:31 swiki postfix/local[17411]: 9E66A1998437:
> > to=mailto:test7-boun...@mydomain.com>>,
> > relay=local, delay=0.2, delays=0.02/0/0/0.18, dsn=2.0.0, status=sent
> > (delivered to command: /usr/local/mailman/mail/mailman bounces test7)
>
>
> This should result in a bounce log entry.
>
> Is BounceRunner running? Is there anything in Mailman's error log
> relating to bounces? What's in Mailman's qrunner log relating to
> BounceRunner?
>
> --
> Mark Sapiro The highway is for gamblers,
> San Francisco Bay Area, Californiabetter use your sense - B. Dylan
>



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Re: [Mailman-Users] problems with bounce processing

2013-11-19 Thread Christopher Adams 
There is no bounce score entry in the bounce log for that post, or for
probably any posts.

There is nothing in the error log about bounces.

The only entry in the qrunner related to BounceRunner is at 4:02 am every
day:

Nov 19 04:02:36 2012 (29791) Master qrunner detected subprocess exit
(pid: 27168, sig: None, sts: 2, class: BounceRunner, slice: 1/1)
[restarting]



On Tue, Nov 19, 2013 at 1:25 PM, Mark Sapiro  wrote:

> On 11/19/2013 12:59 PM, Christopher Adams wrote:
> >
> > Looking at some older bounce logs, it appears that a few entries for
> > bounce score appear, but not as many as I would expect. Additionally,
> > nobody is being tagged as (B) bounce in the membership list.
>
>
> If there is a bounce score entry in the bounce log and the score exceeds
> threshold, the member should be disabled.
>
>
> > Nov 19 11:58:31 swiki postfix/local[17411]: 9E66A1998437:
> > to=mailto:test7-boun...@mydomain.com>>,
> > relay=local, delay=0.2, delays=0.02/0/0/0.18, dsn=2.0.0, status=sent
> > (delivered to command: /usr/local/mailman/mail/mailman bounces test7)
>
>
> This should result in a bounce log entry.
>
> Is BounceRunner running? Is there anything in Mailman's error log
> relating to bounces? What's in Mailman's qrunner log relating to
> BounceRunner?
>
> --
> Mark Sapiro The highway is for gamblers,
> San Francisco Bay Area, Californiabetter use your sense - B. Dylan
>



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Re: [Mailman-Users] problems with bounce processing

2013-11-19 Thread Mark Sapiro 
On 11/19/2013 12:59 PM, Christopher Adams wrote:
> 
> Looking at some older bounce logs, it appears that a few entries for
> bounce score appear, but not as many as I would expect. Additionally,
> nobody is being tagged as (B) bounce in the membership list.


If there is a bounce score entry in the bounce log and the score exceeds
threshold, the member should be disabled.


> Nov 19 11:58:31 swiki postfix/local[17411]: 9E66A1998437:
> to=mailto:test7-boun...@mydomain.com>>,
> relay=local, delay=0.2, delays=0.02/0/0/0.18, dsn=2.0.0, status=sent
> (delivered to command: /usr/local/mailman/mail/mailman bounces test7)


This should result in a bounce log entry.

Is BounceRunner running? Is there anything in Mailman's error log
relating to bounces? What's in Mailman's qrunner log relating to
BounceRunner?

-- 
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Re: [Mailman-Users] problems with bounce processing

2013-11-19 Thread Christopher Adams 
Mark,

Here is a log that shows a message sent to the 'test7' list. The list is
set up for bounce processing and all notifications are set to 'yes'. This
is happening with the entire system, not just individual lists. It doesn't
seem to be processing bounces. The bounce.log,which rotated at 4 am this
morning, is currently empty. The mailman.cron has an entry that sends
messages to disabled subscribers at 9 am every day.


Looking at some older bounce logs, it appears that a few entries for bounce
score appear, but not as many as I would expect. Additionally, nobody is
being tagged as (B) bounce in the membership list.

Nov 19 11:58:26 swiki postfix/local[17412]: 270961998422: to=<
te...@mydomain.com>, relay=local, delay=0.15, delays=0.05/0/0/0.1,
dsn=2.0.0, status=sent (delivered to command:
/usr/local/mailman/mail/mailman post test7)
Nov 19 11:58:27 swiki postfix/qmgr[6381]: 824501998422: from=<
test7-boun...@mydomain.com>, size=5830, nrcpt=1 (queue active)
Nov 19 11:58:27 swiki postfix/qmgr[6381]: 852721998424: from=<
test7-boun...@mydomain.com>, size=5798, nrcpt=3 (queue active)
Nov 19 11:58:31 swiki postfix/local[17411]: 9E66A1998437: to=<
test7-boun...@mydomain.com>, relay=local, delay=0.2, delays=0.02/0/0/0.18,
dsn=2.0.0, status=sent (delivered to command:
/usr/local/mailman/mail/mailman bounces test7)


On Tue, Nov 19, 2013 at 12:20 PM, Mark Sapiro  wrote:

> On 11/19/2013 11:26 AM, Christopher Adams wrote:
> >
> > I am having some problems with bounce processing working correctly. If I
> > set a list so that a max bounce score  < 1 ( .1 in this case). So, the
> > expectation is that the subscriber's account will immediately be tagged
> as
> > 'No Mail" by Bounce (B). That is not happening.
>
>
> It should work. The first bounce should disable delivery by bounce. You
> can also set bounce_score_threshold to 0, but .1 should do the same thing.
>
> Is bounce_processing set to Yes for the list? Are all the notifications
> set to Yes?
>
>
> > In addition, the bounce
> > logs are quite a bit leaner than I would expect and the bounces don't
> seem
> > to be showing up there.
>
>
> What do you see in the MTA logs for mail which bounces?
>
>
> > Can someone point me in the right direction? I have checked the cron and
> > list settings and can't seem to resolve this. Stale users are not being
> > marked disabled and are not getting unsubscribed.
>
>
> Ultimate unsubscription, assuming bounce_you_are_disabled_warnings is
> greater than 0 depends on cron/disabled, but if delivery is not being
> disabled by bounce, then removal won't occur.
>
> --
> Mark Sapiro The highway is for gamblers,
> San Francisco Bay Area, Californiabetter use your sense - B. Dylan
> --
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>



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Re: [Mailman-Users] problems with bounce processing

2013-11-19 Thread Mark Sapiro 
On 11/19/2013 11:26 AM, Christopher Adams wrote:
> 
> I am having some problems with bounce processing working correctly. If I
> set a list so that a max bounce score  < 1 ( .1 in this case). So, the
> expectation is that the subscriber's account will immediately be tagged as
> 'No Mail" by Bounce (B). That is not happening.


It should work. The first bounce should disable delivery by bounce. You
can also set bounce_score_threshold to 0, but .1 should do the same thing.

Is bounce_processing set to Yes for the list? Are all the notifications
set to Yes? 


> In addition, the bounce
> logs are quite a bit leaner than I would expect and the bounces don't seem
> to be showing up there.


What do you see in the MTA logs for mail which bounces?


> Can someone point me in the right direction? I have checked the cron and
> list settings and can't seem to resolve this. Stale users are not being
> marked disabled and are not getting unsubscribed.


Ultimate unsubscription, assuming bounce_you_are_disabled_warnings is
greater than 0 depends on cron/disabled, but if delivery is not being
disabled by bounce, then removal won't occur.

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[Mailman-Users] problems with bounce processing

2013-11-19 Thread Christopher Adams 
Hello,

I am having some problems with bounce processing working correctly. If I
set a list so that a max bounce score  < 1 ( .1 in this case). So, the
expectation is that the subscriber's account will immediately be tagged as
'No Mail" by Bounce (B). That is not happening. In addition, the bounce
logs are quite a bit leaner than I would expect and the bounces don't seem
to be showing up there.

Can someone point me in the right direction? I have checked the cron and
list settings and can't seem to resolve this. Stale users are not being
marked disabled and are not getting unsubscribed.


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Re: [Mailman-Users] problems with bounce processing

2005-03-05 Thread Mark Sapiro 
Noah Meyerhans wrote:
>
>Hi all.  I'm stumped by a problem I've been having with Mailman 2.1.x
>and bounce processing.  A number of users have recently had their
>subscriptions to several mailing lists disabled due to bounces.
>However, I know that their mail is working properly as they're local to
>my site and use their mail daily.
>
>Is it possible to see the actual content of the bounces that mailman has
>processed?  Like I said, I don't think anybody's mail is actually
>bouncing, but clearly Mailman thinks it is.  I need to figure out why so
>I can fix this...

If you set bounce_notify_owner_on_disable and
bounce_notify_owner_on_removal to "Yes" on the Bounce processing page,
the list owner will receive a copy of the bounce message that caused
the disable or removal.

As Brad noted, you can't see the actual bounce messages preceeding the
ones that cause disable or removal (unless you somehow get your MTA to
send you a copy), but you can see their occurrence is noted in the
'bounce' log.

--
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Re: [Mailman-Users] problems with bounce processing

2005-03-03 Thread Brad Knowles 
At 11:27 AM -0500 2005-03-02, Noah Meyerhans wrote:
 Is it possible to see the actual content of the bounces that mailman has
 processed?
Unfortunately, not.
 Like I said, I don't think anybody's mail is actually
 bouncing, but clearly Mailman thinks it is.  I need to figure out why so
 I can fix this...
	The first thing to do is to look in the Mailman log files under 
/usr/local/mailman/logs/.

--
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[Mailman-Users] problems with bounce processing

2005-03-03 Thread Noah Meyerhans 
Hi all.  I'm stumped by a problem I've been having with Mailman 2.1.x
and bounce processing.  A number of users have recently had their
subscriptions to several mailing lists disabled due to bounces.
However, I know that their mail is working properly as they're local to
my site and use their mail daily.

Is it possible to see the actual content of the bounces that mailman has
processed?  Like I said, I don't think anybody's mail is actually
bouncing, but clearly Mailman thinks it is.  I need to figure out why so
I can fix this...

Thanks.
noah



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