Re: [Mailman-Users] trying to access archives - access denied

2006-11-27 Thread Rachel Assuncao 
Hello Mark,

Thanks for the follow up.  I checked the link you provided, and yes, I can
access the archives that way.  So, it is good to know that the archives are
OK!

I've also been talking with our web host, who tried to help, couldn't, and
has now referred me to Pleask's service team for further follow up.

I have access to a variety of logs through Pleask's systems, but couldn't
find anything that referenced the error code, so maybe the logs I am able to
access aren't the right ones.

Rachel
 
The day will come when after harnessing the ether, the winds, the tides,
gravitation, we shall harness for God the energies of love. And on that day
for the second time in the history of the world, man will have discovered
fire. 
~ Teilhard de Chardin
-Original Message-
From: Mark Sapiro [mailto:[EMAIL PROTECTED] 
Sent: November 27, 2006 4:52 PM
To: Rachel Assuncao; mailman-users@python.org; [EMAIL PROTECTED]
Subject: Re: [Mailman-Users] trying to access archives - access denied

Rachel Assuncao wrote:
>
>I didn't install Mailman.  Our web host (Blue Genesis) offers Mailman as
>part of their independent server package.  We create the mailing list
>through their host control panel (Pleask) and then do all of the management
>of it through the Mailman online mailing list administration.  They are the
>ones responsible for installation, and I assume it is installed correctly,
>if many of their clients are using it.
>
>What is check_perms?


Not relevant to you in the above scenario. It is a Mailman command line
tool for checking permissions available only to those who have shell
access to the Mailman installation.

Can you access the archives via a url like
<http://lists.genuinecontact.info/mailman/private/genuinecontact/>?
This URL should look like those you use to access the list admin or
moderator interface except with 'private' instead of 'admin' or
'admindb'. This should get a login page and you should be able to log
in with either a list member's email address and list password or the
list admin password. If you can get to the archives this way, that
verifies the archives are OK, but there still could be a permissions
issue or a misconfiguration of theweb server for the
lists.genuinecontact.info domain.

Do you have access to the web server logs for this domain? If so,
what's in the error log for the 403 errors?

-- 
Mark Sapiro <[EMAIL PROTECTED]>   The highway is for gamblers,
San Francisco Bay Area, Californiabetter use your sense - B. Dylan


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Re: [Mailman-Users] trying to access archives - access denied

2006-11-27 Thread Mark Sapiro 
Rachel Assuncao wrote:
>
>I didn't install Mailman.  Our web host (Blue Genesis) offers Mailman as
>part of their independent server package.  We create the mailing list
>through their host control panel (Pleask) and then do all of the management
>of it through the Mailman online mailing list administration.  They are the
>ones responsible for installation, and I assume it is installed correctly,
>if many of their clients are using it.
>
>What is check_perms?


Not relevant to you in the above scenario. It is a Mailman command line
tool for checking permissions available only to those who have shell
access to the Mailman installation.

Can you access the archives via a url like
?
This URL should look like those you use to access the list admin or
moderator interface except with 'private' instead of 'admin' or
'admindb'. This should get a login page and you should be able to log
in with either a list member's email address and list password or the
list admin password. If you can get to the archives this way, that
verifies the archives are OK, but there still could be a permissions
issue or a misconfiguration of theweb server for the
lists.genuinecontact.info domain.

Do you have access to the web server logs for this domain? If so,
what's in the error log for the 403 errors?

-- 
Mark Sapiro <[EMAIL PROTECTED]>   The highway is for gamblers,
San Francisco Bay Area, Californiabetter use your sense - B. Dylan

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Re: [Mailman-Users] trying to access archives - access denied

2006-11-27 Thread Rachel Assuncao 
Thanks for the quick response Patrick.

I didn't install Mailman.  Our web host (Blue Genesis) offers Mailman as
part of their independent server package.  We create the mailing list
through their host control panel (Pleask) and then do all of the management
of it through the Mailman online mailing list administration.  They are the
ones responsible for installation, and I assume it is installed correctly,
if many of their clients are using it.

What is check_perms?

Thanks,
Rachel
 
The day will come when after harnessing the ether, the winds, the tides,
gravitation, we shall harness for God the energies of love. And on that day
for the second time in the history of the world, man will have discovered
fire. 
~ Teilhard de Chardin

-Original Message-
From: Patrick Bogen [mailto:[EMAIL PROTECTED] 
Sent: November 27, 2006 1:52 PM
To: Rachel Assuncao
Cc: mailman-users@python.org
Subject: Re: [Mailman-Users] trying to access archives - access denied

On 11/27/06, Rachel Assuncao <[EMAIL PROTECTED]> wrote:
> I am the manger for a couple of different lists that are relatively new.
It
> has come to my attention in the last few days that our members are unable
to
> access the archives when they click on the archives link
> (http://lists.genuinecontact.info/pipermail/genuinecontact/).  When you
> click on the link, it takes you to a page that says "Forbidden: You don't
> have permission to access /pipermail/genuinecontact/ on this server.
> Additionally, a 403 Forbidden error was encountered while trying to use an
> ErrorDocument to handle the request."

This looks like a web server (e.g., apache) configuration, and/or
permissions issue. I think the problem is that the user apache is
running as can't access your /pipermail tree.

Did you install Mailman from source, or did you use a packaged version?

You might want to run through Chapter 5 of the installation manual
<http://www.gnu.org/software/mailman/mailman-install/node10.html> and
make sure you followed everything properly.

It might be worthwhile to run check_perms, as well, although I'm not
sure if it actually checks these particular permisisons.

-- 
- Patrick Bogen


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Re: [Mailman-Users] trying to access archives - access denied

2006-11-27 Thread Patrick Bogen 
On 11/27/06, Rachel Assuncao <[EMAIL PROTECTED]> wrote:
> I am the manger for a couple of different lists that are relatively new.  It
> has come to my attention in the last few days that our members are unable to
> access the archives when they click on the archives link
> (http://lists.genuinecontact.info/pipermail/genuinecontact/).  When you
> click on the link, it takes you to a page that says "Forbidden: You don't
> have permission to access /pipermail/genuinecontact/ on this server.
> Additionally, a 403 Forbidden error was encountered while trying to use an
> ErrorDocument to handle the request."

This looks like a web server (e.g., apache) configuration, and/or
permissions issue. I think the problem is that the user apache is
running as can't access your /pipermail tree.

Did you install Mailman from source, or did you use a packaged version?

You might want to run through Chapter 5 of the installation manual
 and
make sure you followed everything properly.

It might be worthwhile to run check_perms, as well, although I'm not
sure if it actually checks these particular permisisons.

-- 
- Patrick Bogen
--
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