On 9 Sep 2016, at 15:51, John D. Muccigrosso wrote:
On 9 Sep 2016, at 9:48, Mark McCullagh wrote:
Hi, using MailMate for a while but just got a complaint from a friend
who uses Outlook and says that he has to scroll miles to the right to
read a whole paragraph I write.
Is there a MailMate setting that will put in hard returns to prevent
this?
Trying to fix the wrong problem. :-)
:) Unfortunately I've learned that no matter which email client or
server is to blame for an issue then it boils down to being my problem.
Microsoft is certainly not going to fix anything.
@Mark: The problem is probably related to MailMate now allowing the user
to explicitly style outgoing messages. *Ironically*, this is mainly
allowed because email clients like Outlook are really bad at handling
unstyled HTML messages (e.g., displaying them using an “ugly” font).
Do you know which Outlook client we are dealing with here? Desktop or
webmail? Platform?
(It's a bit tricky to debug when/if I cannot access the receiving email
client.)
I suspect it's related to how MailMate specifies line wrapping should be
done and this might mean that the browser used could also be the issue
(if it's Outlook webmail).
If you can share an example email then it could be helpful. Use “Help
▸ Send Feedback” and then drag the email onto the composer text
field to attach it. Alternatively, I'd like a screenshot of your
settings in the Composer preferences pane.
Oh, and just for the record: Hardwrapping is not a solution I would
consider. It'll have to be fixed some other way.
--
Benny
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