Re: [mailop] [EXTERNAL] Comcast contact?

[Brotman, Alexander via mailop]

Brett, I can take a look at this.  Is that the only IP?

--
Alex Brotman
Sr. Engineer, Anti-Abuse & Messaging Policy
Comcast

From: mailop  On Behalf Of Brett Schenker via mailop
Sent: Tuesday, August 13, 2019 12:18 PM
To: Aaron C. de Bruyn via mailop 
Subject: [EXTERNAL] [mailop] Comcast contact?

We're warming up some IPs and one we're getting the response below but there's 
no Zen listing (which is what the error code indicates). So was hoping to chat 
with someone to figure out what may be the cause of this and get it resolved.


1565711881@BD/30-27744-70ED25D5@BD/30-27744-70ED25D5@66/AA-27744-25D5@p...@comcast.net@0@mailoutgroup009@mailout933@12@0@1.00@68.87.20.5@554
 resimta-ch2-05v.sys.comcast.net 
resimta-ch2-05v.sys.comcast.net 
192.133.16.43 found on one or more DNSBLs, see 
http://postmaster.comcast.net/smtp-error-codes.php#BL01

[root@ASV11MTAM001 ~]# date -d@1565711881

Tue Aug 13 11:58:01 EDT 2019

--
Brett Schenker
Man of Many Things, Including
5B Consulting - 
http://www.5bconsulting.com
Graphic Policy - 
http://www.graphicpolicy.com

Twitter - http://twitter.com/bhschenker
LinkedIn - http://www.linkedin.com/in/brettschenker
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[mailop] Comcast contact?

[Brett Schenker via mailop]

We're warming up some IPs and one we're getting the response below but
there's no Zen listing (which is what the error code indicates). So was
hoping to chat with someone to figure out what may be the cause of this and
get it resolved.

1565711881@BD/30-27744-70ED25D5@BD/30-27744-70ED25D5@66/AA-27744-25D5@P
@comcast.net@0@mailoutgroup009@mailout933@12@0@1.00@68.87.20.5@554
resimta-ch2-05v.sys.comcast.net resimta-ch2-05v.sys.comcast.net
192.133.16.43 found on one or more DNSBLs, see
http://postmaster.comcast.net/smtp-error-codes.php#BL01

[root@ASV11MTAM001 ~]# date -d@1565711881

Tue Aug 13 11:58:01 EDT 2019

-- 
Brett Schenker
Man of Many Things, Including
5B Consulting - http://www.5bconsulting.com
Graphic Policy - http://www.graphicpolicy.com

Twitter - http://twitter.com/bhschenker
LinkedIn - http://www.linkedin.com/in/brettschenker
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Re: [mailop] Amazon AWS SES (Simple Email Services) what could cause a domain to be blocked?

[Ken O'Driscoll via mailop]

On Tue, 2019-08-13 at 09:44 +0200, Benoit Panizzon via mailop wrote:
> My attempt to open a 'user' account on Amazon (the one you can order
> stuff) also didn't help much further as this account also has no way to
> open an AWS case or access the existing case the Amazon SES customer
> opened.

Sign in with your regular account at the AWS console here:
https://aws.amazon.com

This will prompt you to sign up to becoming an AWS user.

Support is tiered. The included support is basically sales support so pay
to upgrade to (at least) the next tier.

You will need to actually set up your own SES instance properly and then
attempt delivery to your site as support won't respond to tickets created
under other accounts. When I say properly I mean white labeling with a test
domain etc.

Ken.


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Re: [mailop] Amazon AWS SES (Simple Email Services) what could cause a domain to be blocked?

[Benoit Panizzon via mailop]

Hi Marc

> https://mxtoolbox.com/SuperTool.aspx?action=mx%3aleunet.ch=toolpage
> 
> Suggest you fix that and come back to them.

DMARC? It's not an error, it's not a requirement.

The AWS customer who notified the problem uses this email domain:

https://mxtoolbox.com/SuperTool.aspx?action=mx%3aedudip.com=toolpage

Also has not DMARC entry.

Or look at a well know big email service operator: GMX:

https://mxtoolbox.com/SuperTool.aspx?action=mx%3agmx.net=toolpage

Also has not DMARC entry. And Edudip confirmed, they can send email
from Amazon SES to GMX recipients.

So this was ruled out to be the cause.

> In addition, I would have your client add you or a member of your team as a 
> user in their AWS acct with the ability to add support issues on their acct.

Edudip.com is not our client. Our client is under the domain leunet.ch
and unable to receive emails sent via Amazon SES.

Edudip.com is not related to us. It was just a Amazon SES user who was
friendly enough to open a case for the Issue with Amazon SES and got
the reply, that we have to fix the issue with the MX or get in contact
ourself with Amazon SES to solve the issue. The second part is where we
fail because of that stupid amazon policy that you need an AWS account
to obtain any kind of support.

My attempt to open a 'user' account on Amazon (the one you can order
stuff) also didn't help much further as this account also has no way to
open an AWS case or access the existing case the Amazon SES customer
opened.

Mit freundlichen Grüssen

-Benoît Panizzon-
-- 
I m p r o W a r e   A G-Leiter Commerce Kunden
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Zurlindenstrasse 29 Tel  +41 61 826 93 00
CH-4133 PrattelnFax  +41 61 826 93 01
Schweiz Web  http://www.imp.ch
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