[mailop] [uk-mail-managers] Blacklisted by hotmail/live (fwd)

2015-06-23 Thread J.R.Haynes


I know there are hotmail people who monitor this list - can somebody help 
my colleague at another UK university with their blacklisting please?


Thanks

--
--

Jonathan Haynes

Senior Network Specialist, IT Department
Building 63, Cranfield University, Cranfield, Bedfordshire MK43 0AL
W: www.cranfield.ac.uk  E: j.hay...@cranfield.ac.uk
T: +44 (0)1234 754205

-- Forwarded message --
Date: Tue, 23 Jun 2015 15:24:42 +0100
From: Clive McDowell c.mcdow...@qub.ac.uk
To: uk-mail-manag...@jiscmail.ac.uk
Subject: [uk-mail-managers] Blacklisted by hotmail/live

It looks as though our entire address space has been blacklisted by 
Hotmail/live. When we try to contact Microsoft via the support web pages 
we get the helpful message -


Oops, we've encountered a temporary technical problem. We're working on 
resolving this right away but in the meantime, please try again!


This has been going on for two days now and is extremely detrimental to 
the business of the university. Does anyone have any contacts or other 
useful information that may help with this?


Thanks,

Clive McDowell

Information Services
The Queen's University of Belfast


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Re: [mailop] [uk-mail-managers] Blacklisted by hotmail/live (fwd)

2015-06-23 Thread Michael Wise
What's the IP range in question?
What's the error, exactly?

Paraphrasing in this context helps no-one.

If it's an error in the ticketing system, I might be able to get eyes on it, 
but otherwise... There is a support procedure that must be followed, no 
exceptions as per Legal.

Aloha,
Michael.
--
Sent from my Windows Phone

From: J.R.Haynesmailto:j.hay...@cranfield.ac.uk
Sent: ‎6/‎23/‎2015 8:21 AM
To: mailop@mailop.orgmailto:mailop@mailop.org
Cc: c.mcdow...@qub.ac.ukmailto:c.mcdow...@qub.ac.uk
Subject: [mailop] [uk-mail-managers] Blacklisted by hotmail/live (fwd)


I know there are hotmail people who monitor this list - can somebody help
my colleague at another UK university with their blacklisting please?

Thanks

--
--

Jonathan Haynes

Senior Network Specialist, IT Department
Building 63, Cranfield University, Cranfield, Bedfordshire MK43 0AL
W: 
https://na01.safelinks.protection.outlook.com/?url=www.cranfield.ac.ukdata=01%7c01%7cmichael.wise%40microsoft.com%7c10750ba72ed941b63b0d08d27bdf7750%7c72f988bf86f141af91ab2d7cd011db47%7c1sdata=FsyLyazchWyeSQ2Ry4R%2bLlfZghUnX6YMssYp8zG1G14%3d
  E: j.hay...@cranfield.ac.uk
T: +44 (0)1234 754205

-- Forwarded message --
Date: Tue, 23 Jun 2015 15:24:42 +0100
From: Clive McDowell c.mcdow...@qub.ac.uk
To: uk-mail-manag...@jiscmail.ac.uk
Subject: [uk-mail-managers] Blacklisted by hotmail/live

It looks as though our entire address space has been blacklisted by
Hotmail/live. When we try to contact Microsoft via the support web pages
we get the helpful message -

Oops, we've encountered a temporary technical problem. We're working on
resolving this right away but in the meantime, please try again!

This has been going on for two days now and is extremely detrimental to
the business of the university. Does anyone have any contacts or other
useful information that may help with this?

Thanks,

Clive McDowell

Information Services
The Queen's University of Belfast


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Re: [mailop] [uk-mail-managers] Blacklisted by hotmail/live (fwd)

2015-06-23 Thread Ian Eiloart
That doesn’t look like a paraphrase to me. That looks like a Microsoft web 
error message. Searching for that string returns several hits on MS forums, for 
example. 

Of course, more details about the context would help!

One of the forum messages is complaining about the response from the Sender 
Information for Outlook.com Delivery form at 
https://support.microsoft.com/en-us/getsupport?oaspworkflow=start_1.0.0.0wfname=capsubproductkey=edfsmsbl3ccsid=635664100181092734
 for example.


 On 23 Jun 2015, at 16:44, Michael Wise michael.w...@microsoft.com wrote:
 
 What's the IP range in question?
 What's the error, exactly?
 
 Paraphrasing in this context helps no-one.
 
 If it's an error in the ticketing system, I might be able to get eyes on it, 
 but otherwise... There is a support procedure that must be followed, no 
 exceptions as per Legal.
 
 Aloha,
 Michael.
 -- 
 Sent from my Windows Phone
 From: J.R.Haynes
 Sent: ‎6/‎23/‎2015 8:21 AM
 To: mailop@mailop.org
 Cc: c.mcdow...@qub.ac.uk
 Subject: [mailop] [uk-mail-managers] Blacklisted by hotmail/live (fwd)
 
 
 I know there are hotmail people who monitor this list - can somebody help 
 my colleague at another UK university with their blacklisting please?
 
 Thanks
 
 -- 
 --
 
 Jonathan Haynes
 
 Senior Network Specialist, IT Department
 Building 63, Cranfield University, Cranfield, Bedfordshire MK43 0AL
 W: 
 https://na01.safelinks.protection.outlook.com/?url=www.cranfield.ac.ukdata=01%7c01%7cmichael.wise%40microsoft.com%7c10750ba72ed941b63b0d08d27bdf7750%7c72f988bf86f141af91ab2d7cd011db47%7c1sdata=FsyLyazchWyeSQ2Ry4R%2bLlfZghUnX6YMssYp8zG1G14%3d
   E: j.hay...@cranfield.ac.uk
 T: +44 (0)1234 754205
 
 -- Forwarded message --
 Date: Tue, 23 Jun 2015 15:24:42 +0100
 From: Clive McDowell c.mcdow...@qub.ac.uk
 To: uk-mail-manag...@jiscmail.ac.uk
 Subject: [uk-mail-managers] Blacklisted by hotmail/live
 
 It looks as though our entire address space has been blacklisted by 
 Hotmail/live. When we try to contact Microsoft via the support web pages 
 we get the helpful message -
 
 Oops, we've encountered a temporary technical problem. We're working on 
 resolving this right away but in the meantime, please try again!
 
 This has been going on for two days now and is extremely detrimental to 
 the business of the university. Does anyone have any contacts or other 
 useful information that may help with this?
 
 Thanks,
 
 Clive McDowell
 
 Information Services
 The Queen's University of Belfast
 
 
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-- 
Ian Eiloart
Postmaster, University of Sussex
+44 (0) 1273 87-3148

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