Re: [mailop] Anyone with a pulse at combell.com?
On 2018-01-08 17:54:13 (+), Philip Paeps wrote: On 2018-01-08 14:36:07 (+), Charles McKean wrote: I was able to contact them just now and open a ticket with them using the abuse address. I've managed to send a message through the web link Ken posted here (thank you!). [...] I hope they make good on their promise on their webpage to get in touch with me within 24 hours after filling in their support form on their webpage. I will let the list know! I did not hear back from them within the stated 24 hours. I submitted their form a second time more than 24 hours ago and still have not heard back from them. I can only conclude they don't care about their spamming customers. If anyone has a direct contact, I'd appreciate it. Meanwhile, I'll have to see about blocking them without making my users too cranky. Philip -- Philip Paeps Senior Reality Engineer Ministry of Information ___ mailop mailing list mailop@mailop.org https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop
Re: [mailop] Anyone with a pulse at combell.com?
On 2018-01-08 14:36:07 (+), Charles McKean wrote: On Mon, Jan 8, 2018 at 7:15 AM, Philip Paeps wrote: Did you try it with a non-"trouble.is" domain? Yes. I sent these from postmaster@ the several domains where the spamtraps are hosted and from philip@ in the domains I've got mailboxes in. Always the same error: "Message rejected as spam by Content Filtering". E.g. an @gmail.com account? I don't have one of those. Why not? Cost too high? Yes[*]. One should not have to sign up for a freemail address (from any provider) to report network abuse. I was able to contact them just now and open a ticket with them using the abuse address. I've managed to send a message through the web link Ken posted here (thank you!). Do not include the spam report and instead explain that your reports are getting rejected and ask them what they expect you to do to get this through to them. As I pointed out in my original post: I did that and got the same Content Filter bounce I got when I forwarded spam. Again to several addresses in several domains. I hope they make good on their promise on their webpage to get in touch with me within 24 hours after filling in their support form on their webpage. I will let the list know! Philip [*] I value my privacy more than my money (it's a lot easier to make more money than it is to make more privacy, for one thing) and find Google's privacy policy unpalatable. But this list is not a suitable forum to discuss that. -- Philip Paeps Senior Reality Engineer Ministry of Information ___ mailop mailing list mailop@mailop.org https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop
Re: [mailop] Anyone with a pulse at combell.com?
On Mon, Jan 8, 2018 at 7:15 AM, Philip Paeps wrote: >> Did you try it with a non-"trouble.is" domain? > > Yes. I sent these from postmaster@ the several domains where the spamtraps > are hosted and from philip@ in the domains I've got mailboxes in. Always > the same error: "Message rejected as spam by Content Filtering". > >> E.g. an @gmail.com account? > > > I don't have one of those. Why not? Cost too high? I was able to contact them just now and open a ticket with them using the abuse address. Do not include the spam report and instead explain that your reports are getting rejected and ask them what they expect you to do to get this through to them. ___ mailop mailing list mailop@mailop.org https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop
Re: [mailop] Anyone with a pulse at combell.com?
On Mon, 2018-01-08 at 13:15 +0100, Philip Paeps wrote: > Aside: it seems more than a bit silly to run a content filter on > abuse@. > If their filter feeds into reputation monitoring systems, I've probably > damaged my networks' reputations by being a good internet citizen and > reporting abuse of their network! The RFC explicitly advises against that but people still do it. Their "email support" option appears to be a pop-up form which may allow you to circumvent any pre-acceptance testing: https://www.combell.com/en/support Ken. -- Ken O'Driscoll / We Monitor Email t: +353 1 254 9400 | w: www.wemonitoremail.com Need to understand deliverability? Now there's a book: www.wemonitoremail.com/book ___ mailop mailing list mailop@mailop.org https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop
Re: [mailop] Anyone with a pulse at combell.com?
On 2018-01-08 09:44:10 (+0100), David Hofstee wrote: On 6 January 2018 at 15:32, Philip Paeps wrote: I'm getting repeated spamtrap hits from customers of combell.com. Forwarding messages (even just headers) to abuse@ gets bounces: ab...@combell.com host 217.21.178.56 [217.21.178.56] SMTP error from remote mail server after end of data: 550 5.7.1 Message rejected as spam by Content Filtering. Asking abuse@ how they'd like to be told about their customers' network abuse gets bounced with the same error. Great! Does anyone know any humans there? They're unfortunately too large to block outright. Did you try it with a non-"trouble.is" domain? Yes. I sent these from postmaster@ the several domains where the spamtraps are hosted and from philip@ in the domains I've got mailboxes in. Always the same error: "Message rejected as spam by Content Filtering". E.g. an @gmail.com account? I don't have one of those. It doesn't look like the return address matters though. Aside: it seems more than a bit silly to run a content filter on abuse@. If their filter feeds into reputation monitoring systems, I've probably damaged my networks' reputations by being a good internet citizen and reporting abuse of their network! Philip -- Philip Paeps Senior Reality Engineer Ministry of Information ___ mailop mailing list mailop@mailop.org https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop
Re: [mailop] Anyone with a pulse at combell.com?
Hi Philip, Did you try it with a non-"trouble.is" domain? E.g. an @gmail.com account? Yours, David On 6 January 2018 at 15:32, Philip Paeps wrote: > I'm getting repeated spamtrap hits from customers of combell.com. > Forwarding messages (even just headers) to abuse@ gets bounces: > > ab...@combell.com >host 217.21.178.56 [217.21.178.56] >SMTP error from remote mail server after end of data: >550 5.7.1 Message rejected as spam by Content Filtering. > > Asking abuse@ how they'd like to be told about their customers' network > abuse gets bounced with the same error. Great! > > Does anyone know any humans there? > > They're unfortunately too large to block outright. > > Thanks. > Philip > > -- > Philip Paeps > Senior Reality Engineer > Ministry of Information > > ___ > mailop mailing list > mailop@mailop.org > https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop > -- -- My opinion is mine. ___ mailop mailing list mailop@mailop.org https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop
[mailop] Anyone with a pulse at combell.com?
I'm getting repeated spamtrap hits from customers of combell.com. Forwarding messages (even just headers) to abuse@ gets bounces: ab...@combell.com host 217.21.178.56 [217.21.178.56] SMTP error from remote mail server after end of data: 550 5.7.1 Message rejected as spam by Content Filtering. Asking abuse@ how they'd like to be told about their customers' network abuse gets bounced with the same error. Great! Does anyone know any humans there? They're unfortunately too large to block outright. Thanks. Philip -- Philip Paeps Senior Reality Engineer Ministry of Information ___ mailop mailing list mailop@mailop.org https://chilli.nosignal.org/cgi-bin/mailman/listinfo/mailop
