Re: [mailop] Large Volume of Emails in Violation of Acceptable Use Policies

[Alessandro Vesely via mailop]

On Fri 28/Jun/2024 11:34:13 +0200 Richard Clayton via mailop wrote:

Finally, you may be seeing X emails per time period from Y people.



Messages sent from Y machines are a different matter, methinks.  Except for 
expressly requested monitoring services, automatically generated messages 
should not be allowed.  AI machines willing to exercise their generative power 
had better talk to other AI machines.



Best
Ale
--




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Re: [mailop] Large Volume of Emails in Violation of Acceptable Use Policies

[Richard Clayton via mailop]

In message , Ferris,
Rhys (SCC) via mailop  writes

>In the last 24 hours we have received 693,937 emails 
>from select freemail domains with top senders having sent between 500 and 800 
>emails in a single day. This has been ongoing and in the last 30 days we have 
>received 23,196,000+ emails from selected freemail domains.

Raising this issue here is not the way forward, in my personal view

If a complaint is to be made about too many repetitive emails from a
particular sender then the recipient needs to make that complaint to an
appropriate abuse team who will then assess whether to take action.

Postmasters (who inhabit this list) are not usually in a position to see
the content of emails passing through their systems and so although they
can tell that many emails are being sent they cannot tell whether they
are all the same or, perhaps part of an ongoing conversation. Hence they
will find it difficult to know (rather than guess) what is going on.

Note that sending many emails from an automated system is not
necessarily abusive -- otherwise security cameras and cron jobs would
not be allowed to function as they do -- but if someone is sending, say,
100 emails a day (to make essentially the same argument every time) to
many different senators then that does not seem reasonable activity to
me. If any of the senators wish to complain (rather than filter or
reject the traffic) then I expect that many if not all abuse teams would
take some appropriate action.

Should you have lots of recipients in the same position then you could
make a complaint on behalf of a group of them, but note how you need to
be able to discuss the content of the emails to make your case.

Finally, you may be seeing X emails per time period from Y people. If X
is large then making an abuse complaint is straightforward -- even if Y
is large. A competent abuse team ought to be able to cope with one
complaint giving the details of all Y senders.

If X is small and Y is large and you suspect that the sending accounts
are under the control of a single person then that you can make an abuse
report about that as well. However, you will appreciate that is harder
for recipients to identify that this is what is occurring, albeit the
abuse team should have appropriate tooling to identify "mass reg" and
that will almost certainly lead to accounts being shut down.

-- 
richard   Richard Clayton

Those who would give up essential Liberty, to purchase a little temporary 
Safety, deserve neither Liberty nor Safety. Benjamin Franklin 11 Nov 1755


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[mailop] Large Volume of Emails in Violation of Acceptable Use Policies

[Ferris, Rhys (SCC) via mailop]

Hello List,

I'm reaching out in hopes of connecting with Gmail, Yahoo, Microsoft, Comcast, 
iCloud and any others that may believe they are affected. Some time ago, 
someone developed an app/automation to send AI generated emails to my customer. 
Their intent is to campaign advocacy regarding world events. The app was 
intended to send an automated email to three customer recipients every day. My 
customer gets a lot of email campaigns, we're used to that, no biggie. The 
problem is many users have configured the automation to send every minute. This 
has created a very large volume of mail that moves from "I want to make my 
voice heard" to "abuse of a mail system". In the last 24 hours we have received 
693,937 emails from select freemail domains with top senders having sent 
between 500 and 800 emails in a single day. This has been ongoing and in the 
last 30 days we have received 23,196,000+ emails from selected freemail domains.

If you could take a moment to identify and encourage these users to stop any 
behavior that violates your respective terms of service, we would very much 
appreciate that. Feel free to reach out.

Rhys (R-ee-s) Ferris
Internet Mail Team
US Senate, Enterprise Support
rhys_fer...@scc.senate.gov

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